"Buyers Beware"
10-24-2017
October 2016 my sister and I were shopping for new cars because then my leased ES250 soon would be expired. I also received a coupon from Lexus for possibility waiver of the disposition cost if certain conditions met. We visited this dealership and met with Mr. Ryan Rice, the salesman. He was pleasant and eager to help. The final deal from Rice was if we purchased (2) GS350 (my sister and I), the disposition charge would be waived. We agreed and paid in full in cash. August 2017 I received a call from Lexus claiming the disposition cost was overdue. I was stunned. My nightmare started from this point on by getting harassments from Lexus, Toyota then collection. I contacted the dealership to resolve the dispute. Unfortunately Ryan Rice has moved out of state. I spoke to Houston Lustig, the Finance guy, basically he washed his hand off. Buyer beware this dealership! One thing for sure my families will not be return customers two years from now on. The experience terrifies me.
"15,000 Service Was Great"
10-24-2017
Great customer Service and the $99.00 price for the 15,000 service was great too.
"Car Service"
10-23-2017
Ronald was very helpful! I mistakenly left my property in the loaner car and your service department hunted it down and found it! They went above and beyond! thanks
"Replaced Windshield."
10-17-2017
Had to have the windshield replaced on my new vehicle. The service department handled the repair seamlessly.
"Service"
10-17-2017
Scott is a great manager. Really delivers on the customer experience!
"Customer"
10-17-2017
Service representative Scott is great to work with and helped me with a situation which could have potentially much more expensive. Very grateful for Scotts dedication and service.
"Betsy Healy"
Excellent service, attentive personnel Complete helpful service everytime
"30,000 Mile Service"
10-12-2017
Evan helped me and although I called him to find out when the car would be ready to be picked up and got his voice mail, he called me back within a 1/2 hour. He then informed me that the service would not be finished before 6:30 p.m. He gave me the option to pick it up that evening or come the next morning. They quickly had my car ready for me in the morning. There was only one problem and that was, the mechanic had left a tool up inside my car and didnt realize it until after I left the dealership. Evan called and asked me to bring my car back in, which I did, even though I had to go the other direction for appointments, etc. Because I had to go out of my way to return the car, Evan told me that they would give me a discount on my next service.
"Very Happy Customer"
10-11-2017
If shopping for a car, ask for Matt H. He was friendly, smart, kind and LOW PRESSURE.
"Car Service"
10-11-2017
Daven Anthony is the best service advisor around. He always takes care of my wife and I and makes sure we leave as happy customers.
"Sahibzada Mirza"
10-09-2017
RX 350 Windshield Replacement. Hassan Was excellent and prompt to provide an exceptional service.
"Great Experience"
10-06-2017
This is the first time we have had an enjoyable experience buying a car! Ted was delightful and realized quickly what would work for us. His professionalism is outstanding. Bob in Finance was a delight! Frank & Dottie Andrews
"Great Place To Get Your Lexus Serviced"
10-05-2017
Great service, was prompt and answered all my questions.
"Remarkable Experiance"
10-05-2017
While sitting in the lounge waiting for my car to be serviced I couldnt help but notice that the service area is spotless, more like an operating room then a service bay.
"Porters/valet Guys Are Great"
10-05-2017
I brought my car in for a service. RGD was great, as were the porters/valet guys. My only negative is that whoever washed my car, didnt take the time to clean my dashboard as it was dusty. Other than that, my experience was great
"First Class Service From Start To Finish!"
RGD was wonderful! He took care of everything for me from getting my car in for service, getting a loaner for me, making sure my car was well taken care of, and communicating with me regarding the progress and completions. The service department is top notch!!
"Service Appointment."
As always Davin handled my service needs and kept me informed of the problems and their subsequent correction. I would not go to any other person for my service needs.
"Service"
Hassan was great, got me in an out in less than an hour.
"Review Of Lexus, Mission Viejo, Ca"
I was extremely satisfied with all aspects of buying my car from beginning to end. Stephen Noh, in sales was Outstanding!!! When he called to ask me how I liked my new car, he remembered what I told him about my girls, then ask me, "Do your girls like the new car?" He didnt try to upsell or sell a certain vehicle to me. The Lexus Dealership in Mission Viejo gets two thumbs-up! Thank you for helping me in my new car purchase.
"Excellent Service"
Service advisor Evan answered all questions. Was knowledge and helpful making recommendations. Highest recommendation.
"Wonderful Service, As Usual!"
09-29-2017
Scott was great; attentive, quick and thorough, communicative and reliable!
"James Garay"
Mr. Danial Garza was very helpful and professional. Great service! I would not let any other service department work on my car but South County Lexus at Mission Viejo. I did think a more reduced price on service could have been considered.
"Mr. Iorio"
09-26-2017
David N. was wonderful to deal with throughout the pre-owned buying process..including driving my wife and I back home.
"Tire Repair - Nail Removed, Patch Placed."
Efficient, effective, professional service. Ronnie Crowe, service representative, was particularly helpful. Car was cleaned, without request, following tire repair. Took the opportunity to browse the show room and checked out the 2017 Lexus Hybrid RX 450 (2018 model is a potential replacement in 10 months when my current 2015 Lexus GS 350 lease expires).
"Loving Service At South County Lexus!"
Ive purchased and have had cars serviced at South County Lexus since 2005. I give particularly high marks to the service department, as they always accommodate my schedule and are very fair with their pricing. They always have a clean loaner ready for me so I can go on with my day while the repairs are being made. My car is cpristine and repairs are perfect so I can trust that Im safe on the road. Daniel Garza, Daven Anthony and the entire service team are always friendly, accommodating and respectful of me and my time. Dare I say, Im treated like royalty. Ive not had this experience at other Lexus dealerships....its been actually quite the contrary. I now travel from Marin County to have Daniel and his team take care of me...its worth it. Ive not found a dealer in Northern California I can trust....beyond bad experiences. It puts me at ease to know I dont have to worry about my safety...or that Im getting a bad deal. Trust is everything, and I trust South County Lexus service!
"Service"
09-15-2017
Outstanding service. Highly recommend the service center at South County Lexus
"What Title? My Name? Is Below"
09-15-2017
I had my car in foir service, Ronnie Crow Did a good job making sure my car was serviced well
"South County Lexus At Mission Viejo Service Review"
This is the second time Ive scheduled a service appointment with South County Lexus. Both times, they have graciously accommodated my scheduling needs, made available transportation, and are attentive, timely, articulate and thorough with communication and follow up. Ive been extremely impressed by the attention to detail, and respectfulness for my time/schedule. Follow up calls have been timely; they provide an estimate of when I will be contacted and each time have met that timeline. Service managers have been very friendly and knowledgeable. I am extremely impressed. Honestly, I purchased my vehicle in Arizona last year, however I would recommend this dealership to anyone looking for a good service experience. I can only imagine that the dealership sets high values and expectations for all departments.
"Lexus Nx200t 10000 Service Maintenance"
09-12-2017
I had my 10000miles service maintenance for my lexus 2016 nx200t Everything went good and they offer me a complimentary car to use so I dont need to wait on the break room.
"Owner"
Daven was a pleasure to work with and I now feel Loyal to only work him. I will be in the market soon to buy a new Lexus and will sure purchase at this dealership due to his customer service. Thank you Daven!
"Lexus Certified Preowned Car"
I have purchased and serviced two Lexus certified preowned cars from this dealer, and I had two fantastic experiences here. They take great care of the customer and do a first rate job.
"Buying A Car Was Very Smooth"
Mike Porter sold us a car and Ted Bokhari was present when we picked it up. Both men did a superb job in making each transaction easy and smooth. Mike helped us select the best accessories for us and Ted explained everything and then some about the new car when it arrived. He explained how to operate it most efficiently and how best to maintain it. He arranged for our financing and had a young man sit with us in the cockpit and explain the dashboard and how to operate the various accessories. Every question was answered with as much time as it took for us to understand. And the big, red bow was a wonderful touch for my wife. All the staff with whom we interacted were pleasant and helpful. It was a very nice experience John & Chris
"Great First Service At South County Lexus"
08-03-2017
Scott (service) was knowledgeable of my car, its current needs, and remaining service requirements before next milestone. I would consider him first for all my Lexus service needs in the future.
"South County Lexus Has Great Service"
08-02-2017
South County Lexus offers the best customer service. Drew Jacobsen does a fantastic job keeping my cars in top shape.
"South County Lexus Takes Care Of Its Customers."
Great service. Great service rep (Kevin Smuckler). This is how business should be done.
"Missing Extra Key For A Purchase Used Lexus."
07-27-2017
Missing extra key for car. If the key gets lost I will have to call a tow truck. Never heard of only receiving one key for a car you just purchase off a lot. Lexus dealer? Thats really bad.
"Lexus Es 300h"
07-24-2017
Thank you for the 5,000 mile service. I appreciate the prompt and courteous service.
"Satisfied Lexus Customer"
07-21-2017
VERY HAPPY WITH THE SERVICE WE RECEIVED AND LOVE MY CAR. WILL BE BACK WHEN READY TO PURCHASE ANOTHER CAR. THANK YOU FOR PROVIDING NEW CARS FOR LOANERS AS IT GIVES US A CHANCE TO TRY NEW MODELS.
"Good Experience"
Have a good experience the purchase of a new car at South County Lexus. The sales people were helpful and pleasant to deal with. I felt like I got a good deal and would recommend South County Lexus to anyone looking for a new car.
"Owner"
Service was great. Roger was very courteous and helpful and got us a great trade. Serviceman came out on Saturday and set up the garage opener and gate. This is my fourth used Lexus SUV. They are great cars. I would recommend anyone who asked to visit South County Lexus for all their automotive needs.
"Service"
Great attention by Daven in the Service! Hes on top of everything!!
"Jason Thomas At South County Lexus"
07-17-2017
Ive been working with Jason Thomas for the last four years on various leases. Hes the best. Makes it so easy. The entire process is efficient and honest. I so appreciate him and your facility.
"South County Lexus At Mission Viejo"
Takada air bag recall. Lexus took care of the problem.
"90000 Mile Service."
Car runs better than ever. Better mileage, quieter ride. Service rep Drew Jacobson was the best. Very helpful.
"Air Bags"
07-11-2017
Great service, kudos to Daven. Thats all I have to say, A minimum of 50 characters is ???!
"Love My New Rx350!!!"
My experience at South County Lexus did not disappoint! Every person I met was friendly and professional, from the receptionist to the delivery specialist. My salesperson, Greg Holley, found the car I was looking for in 2 days. He made the buying experience simple, fast, and enjoyable!! The finance manager was great to work with and even found me a lower financing rate. The delivery specialist explained all the bells and whistles my new car has, and made it pretty simple for a non-techie like me. I would highly recommend this dealership and salesperson to anyone looking to buy or lease a Lexus.
"15k Service"
07-05-2017
Brought car in for its 15K service. Very comprehensive examination of the car and it was completed within the time frame promised when I dropped it off. The service advisor was knowledgeable about the vehicle and answered all our questions without making us feel rushed or that he had other customers to get to. This is a top notch facility for sure.
"Review"
Steven noh and bob from finance were amazing. Such a great experience. Ill recommend you to anyone looking for a Lexus.
"Davin "the Man That Delivers!!!""
07-03-2017
Davin continues to execute superior customer service. Seek him out when visiting Mission Viejo , South County Lexus;!!!
"6 Month Secice."
This dealership is amazing. From the moment I pulled up the vallet was very swert and offered me a cold beverage. Scott processed my request and was extremely kind and thoughful with a great sense of humor. I am so glad I purchased my car here.
