McKenna BMW in Norwalk, CA

Overall Rating:


Customer Service

Buying Process

Quality of Repair

Overall Facilities

"Big Thanks To Enrique"


User

from San Gabriel

Recommended? Yes

Purchased? Yes


Overall Rating:

Customer Service:

Buying Process:

Overall Facilities:


This is my second time leasing a vehicle at Mckenna BMW and again, my experience was nothing but pleasant! The staff was friendly, Enrique was great to work with and I even sat down with Tony the product specialist who was very knowledgeable!!

"Sending All My Friends And Family To Mckenna Bmw!!"


Hudson Wallbank

from Downey

Recommended? Yes

Purchased? Yes

10-27-2017


Overall Rating:

Customer Service:

Buying Process:

Overall Facilities:


Purchased my first BMW and it was quick and easy! Found the perfect car, negotiating went simple, came to an agreement in an instant and I drove home in a new 430i!! Could not be happier with the hospitality from the staff! Thank you again to Patrick and Tony for all their help!

Response from McKenna BMW:

Hello, and thanks for sharing your recent 5 star experience with both Patrick and Tony here at McKenna BMW! Were thrilled to read your review, and wed like to congratulate you on your 430i BMW! Welcome to the McKenna Family, and we sincerely look forward to seeing you in our store anytime in the future!

"Exceptional Service"


Hudson Wallbank

from Chino, CA

Recommended? Yes

Purchased? Yes

10-26-2017


Overall Rating:

Customer Service:

Buying Process:

Overall Facilities:


Ive never enjoyed buying a car. It has always been a drag, but McKenna BMW changed everything. Everybody was very nice and warm. I had no problems negotiating and got the exact 3 series that I wanted. Thank you everyone and thanks to the genius Arthur for being so patient because I came back three times before figuring out what I wanted.

Response from McKenna BMW:

Hello, and thanks for sharing your recent 5 star experience with Arthur here at McKenna BMW! Were very pleased to read your review, and wed like to congratulate you on your new 3 Series BMW! Enjoy the road ahead in your Ultimate Driving Machine!

"Love My X1"


Hudson Wallbank

from Duarte

Recommended? Yes

Purchased? Yes

10-26-2017


Overall Rating:

Customer Service:

Buying Process:

Overall Facilities:


Came here to buy a car but was blown away by the service. Prices are low and people are great. This genius thing is pretty funny but I see why it works for them. The lead genius Arthur did prove hes a genius! Very knowledgeable.

Response from McKenna BMW:

Hello, and thanks for sharing your recent 5 star experience with Arthur here at McKenna BMW! Enjoy the road ahead in your Ultimate Driving Machine, and thanks for choosing McKenna!

"Awesome Service !"


Hudson Wallbank

from Pomona, Ca

Recommended? Yes

Purchased? Yes

10-26-2017


Overall Rating:

Customer Service:

Buying Process:

Overall Facilities:


If you want to buy a car, Mckenna BMW is the place to go! BMW Genius Tony, was super knowledable and down to earth. He made the process of buying and understanding my new cars features, super easy! I will definitely be recommending McKenna to my family and friends.

Response from McKenna BMW:

Hi Steve, thanks for sharing your recent 5 star experience with Tony here at McKenna BMW! Were thrilled to read your kind review, and wed like to congratulate you on your new BMW. Welcome to the McKenna Family, and we sincerely look forward to seeing you in our store anytime in the future. Enjoy the road ahead in your Ultimate Driving Machine!

"Excellent!"


Hudson Wallbank

from San Diego, CA

Recommended? Yes

Purchased? Yes

10-23-2017


Overall Rating:

Customer Service:

Buying Process:

Overall Facilities:


I cannot be happier with my experience here at McKenna. I love my brand new car and the service that I received was nothing short of excellent. Huge thanks to Arthur, BMW Genius, for teaching me everything.

Response from McKenna BMW:

Hello, and thanks for sharing your recent 5 star experience with Arthur and the rest of the team here at McKenna BMW! Were very pleased to read your kind review, and wed like to congratulate you on your new BMW! Enjoy the road ahead in your Ultimate Driving Machine, and thanks for choosing McKenna!

"Mckenna Is Awesome!"


Hudson Wallbank

from Duarte, CA

Recommended? Yes

Purchased? Yes

10-20-2017


Overall Rating:

Customer Service:

Buying Process:

Overall Facilities:


Was able to buy my dream car here at McKenna! I am in love with my M240i. Thanks to the team here at McKenna BMW for making my dream come true. Thank you to Arthur the product genius for going over everything with me. I would not have been able to figure this car out without him.

Response from McKenna BMW:

Hi Sarah, thanks for sharing your recent 5 star experience with Arthur and the rest of the team here at McKenna BMW! Were thrilled to read your kind review, and wed like to congratulate you on your dream car (M240i) purchase! Welcome to the McKenna Family, and we sincerely look forward to seeing you in our store anytime in the future. Enjoy the road ahead in your Ultimate Driving Machine!

"Encore Appointment!"


Hudson Wallbank

from Los Angeles, CA

Recommended? Yes

Purchased? Yes

10-20-2017


Overall Rating:

Customer Service:

Buying Process:

Overall Facilities:


After 2 weeks of having my new 530e, I had a lot of questions so I arranged an appointment with Tony! I was not disappointed, all of my questions were answered and he took his time to do a full demonstration of the vehicle. I walked away with much more knowledge and a deeper appreciation for the car. Thank you again!

Response from McKenna BMW:

Hello, and thanks for sharing your recent 5 star encore experience with Tony here at McKenna BMW! Were thrilled to read your review, and wed like to congratulate you on your new BMW 530e! Enjoy the road ahead in your Ultimate Driving Machine, and please come by our store anytime in the future!

"Bmw 335i"


Hudson Wallbank

from Orange

Recommended? Yes

Purchased? Yes

10-20-2017


Overall Rating:

Customer Service:

Buying Process:

Overall Facilities:


I had a great time at McKenna BMW. I was looking at an Audi but ended up with a BMW at the end. The product genius, Arthur, even came to my house and showed me everything about my new car. Theres free car washes and free flatbed service. This kind of service at McKenna BMW cannot be beat.

Response from McKenna BMW:

Hello, and thanks for sharing your recent 5 star experience with Arthur here at McKenna BMW! Were very pleased to read your review, and wed like to congratulate you on your BMW purchase. Welcome to the McKenna Family, and we sincerely look forward to seeing you in our store anytime in the future. Enjoy the road ahead in your Ultimate Driving Machine!

"In And Out!"


Hudson Wallbank

from Monterey Park

Recommended? Yes

Purchased? Yes

10-20-2017


Overall Rating:

Customer Service:

Buying Process:

Overall Facilities:


A friend recommended me to Mckenna BMW and I am extremely glad she did! The entire experience was quick and fast. The car was pulled up before I got there, I wasnt pressured at all and when the decision was made, the car was cleaned and one of the BMW geniuses was on deck, ready to go over the car with me! Big thank you to stanley and tony who went over the car with me.

Response from McKenna BMW:

Hello, and thanks for sharing your recent 5 star experience with our team here at McKenna BMW! Were very pleased to read your review, and wed like to congratulate you on your BMW purchase. Welcome to the McKenna Family, and we sincerely look forward to seeing you in our store anytime in the future. Enjoy the road ahead in your Ultimate Driving Machine!

"Survey"


Hudson Wallbank

from Downey, CA

Recommended? Yes

Purchased? No

10-19-2017


Overall Rating:

Customer Service:

Quality of Repair:

Overall Facilities:


the car was done in a timely manner. I love getting the service done here since is very close to my house.

Response from McKenna BMW:

Hello Jose, thanks for sharing your recent 5 star service experience with us here at McKenna BMW! Were thrilled to read your kind review, and wed like to thank you for choosing us here at McKenna for your BMW service needs. Enjoy the road ahead in your Ultimate Driving Machine!

"Mckenna Bmw"


User

from La Puente

Recommended? Yes

Purchased? Yes


Overall Rating:

Customer Service:

Buying Process:

Overall Facilities:


Excellent service, Salesman Julian Mercado was very helpful showing the different car models and answered all questions regarding the purchase of a new BMW.

"First Bmw Purchase!!!!"


Hudson Wallbank

from Temple City, CA

Recommended? Yes

Purchased? Yes

10-18-2017


Overall Rating:

Customer Service:

Buying Process:

Overall Facilities:


Just purchased my first BMW and the process at Mckenna BMW was stress free. I cant believe how quick and easy it was to work with Stanley! I also want to thank the product specialist, Tony for taking extra time with me to go over my new car! He was extremely helpful and knowledgeable and he made sure I was completely comfortable before taking off!! Thank you again Mckenna BMW, I will definitely send my friends and family if they are in the market for a new BMW!!

Response from McKenna BMW:

Hi Joey, thanks for sharing your recent 5 star experience with both Stanley and Tony here at McKenna BMW! Were thrilled to read you review, and wed like to congratulate you on your first BMW! Welcome to the McKenna Family, and we sincerely look forward to seeing you in our store anytime in the future. Enjoy the road ahead in your Ultimate Driving Machine!

"Intermittent Light"


Hudson Wallbank

from norwalk

Recommended? Yes

Purchased? No

10-16-2017


Overall Rating:

Customer Service:

Quality of Repair:

Overall Facilities:


Everything went just the way I had hope. I had an appointment arrived on time and they were ready for me. They knew the issue I had with my car and were per paired to analogize the problem. They had a courtesy car available for me. Car runs good and was clean.

Response from McKenna BMW:

Hi Steven, thanks for sharing your recent 5 star service experience with us here at McKenna BMW! Were quite thrilled to read your review, and wed like to thank you for choosing us here at McKenna for your BMW service needs. Enjoy the road ahead in your Ultimate Driving Machine!

"Mckenna Bmw, Service Rob"


Hudson Wallbank

from walnut ca

Recommended? Yes

Purchased? Yes

10-16-2017


Overall Rating:

Customer Service:

Buying Process:

Overall Facilities:


all good, i buy 3 BMW from Mckenna BMW, and have few times service from them, all i can say is all good.

Response from McKenna BMW:

Hi Jeffrey, Thanks for sharing your continued 5 star sales and service experience with us here at McKenna BMW! Thanks for being such a loyal member of the McKenna Family, and we sincerely look forward to seeing you in our store anytime in the future. Enjoy the road ahead in your Ultimate Driving Machine!

"Genius Tutorial"


Hudson Wallbank

from Irvine, CA

Recommended? Yes

Purchased? Yes

10-16-2017


Overall Rating:

Customer Service:

Buying Process:

Overall Facilities:


Arthur was dope. He went over everything with me and it made this crazy tech beast easier to use. Thanks for the tutorial.

Response from McKenna BMW:

Hello, and thanks for sharing your recent 5 star encore experience with Arthur here at McKenna BMW! Enjoy the road ahead in your Ultimate Driving Machine!

"My 2017 I3 Leasing Experience"


Hudson Wallbank

from Whittier, CA

Recommended? Yes

Purchased? Yes

10-16-2017


Overall Rating:

Customer Service:

Buying Process:

Overall Facilities:


Very positive and easy leasing experience. Mitzi Terrell was just amazing before and after the leasing of the vehicle.

Response from McKenna BMW:

Hello, and thanks for sharing your recent 5 star experience with Mitzi here at McKenna BMW! Were very pleased to read your kind review, and wed like to congratulate you on your new i3 lease. Enjoy the road ahead in your Ultimate Driving Machine!

"David Watson At Mckenna Bmw Is The Best!"


Hudson Wallbank

from Los Angeles, CA

Recommended? Yes

Purchased? Yes

10-14-2017


Overall Rating:

Customer Service:

Buying Process:

Overall Facilities:

David Watson made buying a car an enjoyable experience. He is a true professional and the car he assisted me in selecting is beautiful. He went out of his way to make sure that I got the best service ever. They delivered the car to me the same day that I selected it and Tony, who works with David walked me through all of the features in a very knowledgeable way. He even paired my garage door and gate to the car for me, despite it being late and long after normal business hours.

Response from McKenna BMW:

Hi Lori, Thanks for sharing your recent 5 star experience with David and Tony here at McKenna BMW! Were thrilled to read your review, and wed like to congratulate you on your new BMW! Welcome to the McKenna Family, and we sincerely look forward to seeing you in our store anytime in the future. Enjoy the road ahead in your Ultimate Driving Machine!

"Great Experience"


Hudson Wallbank

from Los Angeles,CA

Recommended? Yes

Purchased? Yes

10-13-2017


Overall Rating:

Customer Service:

Buying Process:

Overall Facilities:


Great experience with McKenna! Ive been buying and servicing my cars here for the last 6 years. Would highly recommend!

Response from McKenna BMW:

Hi Jessica, Thanks for sharing your continued 5 star sales and service experience with us here at McKenna BMW! Thanks for being such a loyal McKenna customer over the years, and we sincerely look forward to seeing you in our store anytime in the future. Enjoy the road ahead in your Ultimate Driving Machine!

"Super Helpful!!"


Hudson Wallbank

from Fullerton, Ca

Recommended? Yes

Purchased? Yes

10-13-2017


Overall Rating:

Customer Service:

Buying Process:

Overall Facilities:


My husband and I recently purchase a 2017 330i Demo about a month ago and I was having trouble figuring out the navigation system so I stopped by the dealership on my way to work and Daniel Solis; one of the product genius was there to assist me right away!! He was very kind and helpful in explaining how to enter an address and explained also how to stop it if needed! Thank You again Daniel! Great customer service!:)

Response from McKenna BMW:

Hi Celeste, Thanks for sharing your recent 5 star encore experience with Daniel here at McKenna BMW! Were thrilled to read your kind review, and wed like to congratulate you on your BMW 330! Enjoy the road ahead in your Ultimate driving Machine!

"Joel Bird"


Hudson Wallbank

from Downey, CA

Recommended? Yes

Purchased? No

10-13-2017


Overall Rating:

Customer Service:

Quality of Repair:

Overall Facilities:


Staff is awesome. Everyone is professional, nice and accommodating.

Response from McKenna BMW:

Hi Joel, Thanks for sharing your recent 5 star service experience with us here at McKenna BMW! Were thrilled to read your review, and wed like to thank you for choosing us here at McKenna for your BMW service needs. Enjoy the road ahead in your Ultimate Driving Machine!

"Service Review"


Hudson Wallbank

from Downey, CA

Recommended? Yes

Purchased? Yes

10-13-2017


Overall Rating:

Customer Service:

Quality of Repair:

Overall Facilities:


Claudia was very professional and helpful with my needs. I really appreciate her promptness to getting my car as soon it was completed. Overall, she has great customer service.

Response from McKenna BMW:

Hi Karina, thanks for sharing your recent 5 star experience with Claudia here at McKenna BMW! Thanks for choosing us here at McKenna for your BMW service needs, and we sincerely look forward to seeing you in our store anytime in the future. Enjoy the road ahead in your Ultimate Driving Machine!

"Arthur Is Amazing"


Hudson Wallbank

from Orange

Recommended? Yes

Purchased? Yes

10-11-2017


Overall Rating:

Customer Service:

Buying Process:

Overall Facilities:


very fun experience. I learned a lot about my new i3. Cant believe Arthur has 3 of them, but it meant I was able to pick his brain on everything.

Response from McKenna BMW:

Hi Sarah, Thanks for sharing your recent 5 star encore experience with Arthur here at McKenna BMW! Were truly thrilled to read your review, and wed like to congratulate you on your new BMW. Welcome to the McKenna Family, and we sincerely look forward to seeing you in our store anytime in the future. Enjoy the road ahead in your Ultimate Driving Machine!

"Genius Experience"


Hudson Wallbank

from Laguna Beach, CA

Recommended? Yes

Purchased? Yes

10-11-2017


Overall Rating:

Customer Service:

Buying Process:

Overall Facilities:


Arthur was splendid. I enjoyed learning about my car quite a bit from him. These are very intelligent machines.

Response from McKenna BMW:

Hello, Thanks for sharing your recent 5 star encore experience with Arthur here at McKenna BMW! Were truly thrilled to read your review, and wed like to congratulate you on your new BMW. Welcome to the McKenna Family, and we sincerely look forward to seeing you in our store anytime in the future. Enjoy the road ahead in your Ultimate Driving Machine!

"Mckenna Has The Best Service And Staff"


Hudson Wallbank

from Costa Mesa, CA

Recommended? Yes

Purchased? Yes

10-11-2017


Overall Rating:

Customer Service:

Buying Process:

Overall Facilities:


Arthur was awesome! Came to my house and helped show me how to use all the new features on my BMW. Even made sure the app was up and running for me. Thanks for the great service.

Response from McKenna BMW:

Hi John, Thanks for sharing your recent 5 star encore experience with Arthur here at McKenna BMW! Were truly thrilled to read your review, and wed like to congratulate you on your new BMW. Welcome to the McKenna Family, and we sincerely look forward to seeing you in our store anytime in the future. Enjoy the road ahead in your Ultimate Driving Machine!

"Very Helpful Workers At Mckenna!"


Hudson Wallbank

from Whittier, CA

Recommended? Yes

Purchased? Yes

09-29-2017


Overall Rating:

Customer Service:

Quality of Repair:
Overall Facilities:


My encore appointment with Tony was very much needed! I didn’t think I would need the encore but after my appointment with him, i learned so much more about my 430i!! New BMW owners should take advantage of the Genius program!

Response from McKenna BMW:

Hi Derrick, thanks for sharing your recent 5 star encore experience with Tony here at McKenna BMW! Were thrilled to read your kind words, and wed like to congratulate you on your BMW 430i purchase. Thanks for being a part of the McKenna Family, and we sincerely look forward to seeing you in our store anytime in the future. Enjoy the road ahead in your Ultimate Driving Machine!

"Great Service"


Hudson Wallbank

from San Gabriel, California

Recommended? Yes

Purchased? Yes

09-29-2017


Overall Rating:

Customer Service:

Quality of Repair:

Overall Facilities:


Scheduled an appointment with Tony because I had issues setting up my garage door opener with my new BMW. He was very kind and patient and I ended up asking for a full tutorial of the car! I would definitely recommend sitting down with a BMW Genius because I left the dealership with a lot more knowledge on my car ! Thank you again, Tony!

Response from McKenna BMW:

Hi Larry, thanks for sharing your recent 5 star encore experience with Tony here at McKenna BMW! Were thrilled to read your kind words, and wed like to congratulate you on your BMW purchased. Thanks for being a part of the McKenna Family, and we sincerely look forward to seeing you in our store anytime in the future. Enjoy the road ahead in your Ultimate Driving Machine!

"Bmw Encore!"


Hudson Wallbank

from Whittier

Recommended? Yes

Purchased? Yes

09-29-2017


Overall Rating:

Customer Service:

Buying Process:

Overall Facilities:


After having my 530i for about a month, I had compiled a list of questions to bring in for the encore appointment! I sat down with Tony and he went through the entire car, just I had hoped for! He went over everything I needed to know about the exterior of my car and went through all the features inside as well! All of my questions were answered and I am beyond ecstatic with the new knowledge I have received on 530i. Big thanks to Tony, he was nothing but helpful and he even offered to do another encore with me if I needed it!

Response from McKenna BMW:

Hi Kyle, Thanks for sharing your recent 5 star encore experience with Tony here at McKenna BMW! Were thrilled to read your review, and wed like to congratulate you on your new BMW 530i! Thanks for being a part of the McKenna Family, and we sincerely look forward to seeing you in our store anytime in the future. Enjoy the road ahead in your Ultimate Driving Machine!

"Arthur Bmw Genius Appointment"


Hudson Wallbank

from Monterey Park, CA

Recommended? Yes

Purchased? Yes

09-27-2017


Overall Rating:

Customer Service:

Buying Process:

Overall Facilities:


Oh my, I did not know that my car had so many cool features. The BMW Genius team lead, Arthur explained everything when I bought the car. He even offered to have another appointment with me to go over the car. I took advantage of it and I cannot believe not more car companies are having these "Geniuses". Great experience!!

Response from McKenna BMW:

Hello, and thanks for sharing your recent 5 star encore experience with Arthur here at McKenna BMW! Were simply thrilled to read your review, and wed like to congratulate you on your new BMW. Thanks for choosing McKenna for your BMW needs, and we sincerely look forward to seeing you in our store anytime in the future. Enjoy the road ahead in your Ultimate Driving Machine!

"Genius Appointment!!"


Hudson Wallbank

from Arcadia, CA

Recommended? Yes

Purchased? Yes

09-27-2017


Overall Rating:

Customer Service:

Buying Process:

Overall Facilities:


Arthur was legit. He showed me all this cool stuff about my car. I really dig it. I enjoyed my service at McKenna BMW. The receptionists were nice and helpful. The people were always very attentive there. Sick!

Response from McKenna BMW:

Hello, and thanks for sharing your recent 5 star encore experience with Arthur here at McKenna BMW! Were simply thrilled to read your review, and wed like to congratulate you on your new BMW. Thanks for choosing McKenna for your BMW needs, and we sincerely look forward to seeing you in our store anytime in the future. Enjoy the road ahead in your Ultimate Driving Machine!

"Great Customer Service"


Hudson Wallbank

from Downey, CA

Recommended? Yes

Purchased? Yes

09-22-2017


Overall Rating:

Customer Service:

Buying Process:

Overall Facilities:


Went over to McKenna the other day because I wasnt really sure how to work a few things on my new X5 and just wanted a few questions answered. Spoke with Tony, and he pretty much explained everything I needed to know! He was very helpful and informative with all my questions. I got in and got out, quick and easy, just as I had hoped with this young mans help. He made my visit to McKenna very smooth, and now Im off in my X5 (which is the best car BMW has, just saying!) :)

Response from McKenna BMW:

Hi Phillip, Thanks for sharing your recent 5 star encore experience with Tony here at McKenna BMW! Were thrilled to read your review, and wed like to thank you for being a part of the McKenna Family! Enjoy the road ahead in your Ultimate Driving Machine!

"Encore W/ Genius!"


Hudson Wallbank

from Temple City, CA

Recommended? Yes

Purchased? Yes

09-21-2017


Overall Rating:

Customer Service:

Buying Process:

Overall Facilities:


Took the opportunity to schedule an appointment with Tony for the encore delivery and I was pleased with how smooth it went. I learned quite a bit about my new x5 and all the features that comes with it. Thank you again to McKenna BMW and Tony for their services!

Response from McKenna BMW:

Hello, and thanks for sharing your recent 5 star encore experience with Tony here at McKenna BMW! Were very pleased to read your kind review, and wed like to congratulate you on your BMW X5. Welcome to the McKenna Family, and we sincerely look forward to seeing you in our store anytime in the future. Enjoy the road ahead in your Ultimate Driving Machine!

"Arthur Is The Best! Mr Polk Did Amazing As Well!"


Hudson Wallbank

from Chino

Recommended? Yes

Purchased? Yes

09-11-2017


Overall Rating:

Customer Service:

Buying Process:

Overall Facilities:


Arthur Szeto is amazing and wonderful at his job, I have never recieved better service in my life at an auto dealership. Mr Polk also did an amazing job and was good to me also!

Response from McKenna BMW:

Hi Kevin, Thanks for sharing your recent 5 star experience with both Arthur and Mr. Polk here at McKenna BMW! Very very pleased to read your review, and wed like to congratulate you on your new BMW purchase. Welcome to the McKenna Family, and we invite you back to our store anytime in the future. Enjoy the road ahead in your beautiful Ultimate Driving Machine!

"Siiiccckk"


Hudson Wallbank

from Diamond Bar, CA

Recommended? Yes

Purchased? Yes

09-11-2017


Overall Rating:

Customer Service:

Buying Process:

Overall Facilities:


Arthur was sick! He taught me so much about my car. Very different from owning a BMW compared to my old car. Thanks McKenna.

Response from McKenna BMW:

Hey Kev, thanks for sharing your recent 5 star encore experience with Arthur here at McKenna BMW! Were very pleased to read your kind review, and wed like to congratulate you on your BMW purchase. Welcome to the McKenna Family, and we sincerely look forward to seeing you in our store anytime in the future. Enjoy the road ahead in your Ultimate Driving Machine!

"Owner"


Hudson Wallbank

from Long Beach, Ca

Recommended? Yes

Purchased? Yes

09-09-2017


Overall Rating:

Customer Service:

Buying Process:

Overall Facilities:


After an accident totaled my car I had to buy a new one in a hurry. I went to McKenna BMW because I had bought a Porsche from them in the past My salesman Byron was outstanding, especially because I was very particular about every last detail I wanted in my car. I bought a 530 e hybrid, which I love. It was very high tech so I was thrilled to meet my "genius" Arthur who walked me through every detail.

Response from McKenna BMW:

Hello Laurie, thanks for sharing your most recent 5 star experience with us here at McKenna Cars! Were thrilled to read your kind review, but sorry to hear about your accident. Were glad we could quickly provide you with the service to get you in your new BMW 5 Series, and we sincerely look forward to seeing you in our store anytime in the future. Enjoy the road ahead in your Ultimate Driving Machine!

"The Best Service!"


Hudson Wallbank

from Irvine, CA

Recommended? Yes

Purchased? Yes

09-03-2017


Overall Rating:

Customer Service:

Quality of Repair:

Overall Facilities:


I came in for the BMW encore I scheduled with Tony. He was so easy to talk to and answered all the questions I had on my 530e. He spent extra time going over all the features of my car with me too! The genius program is great and I definitely recommend sitting down with one to all new BMW owners!

Response from McKenna BMW:

Hi Krystal, Thanks for sharing your recent encore experience with Tony here at McKenna BMW! Were thrilled to read your review, and wed like to congratulate you on your new BMW. We sincerely look forward to seeing you in our store anytime in the future to assist with anything your BMW might need. Enjoy the road ahead in your Ultimate Driving Machine!

"Very Helpful!"


Hudson Wallbank

from San Gabriel, CA

Recommended? Yes

Purchased? Yes

08-30-2017


Overall Rating:

Customer Service:

Buying Process:
Overall Facilities:


Purchased a 530e from McKenna BMW a couple of weeks ago. I had some more questions about the car and came back to get them answered. Tony Huynh was the BMW Genius that helped me. He thoroughly explained all the questions I had about the technology and functions of the car. He was very kind, knowledgeable, and patient. I had a wonderful experience and McKenna and thanks to Tony, I am really enjoying all the features of my new car.

Response from McKenna BMW:

Hi Martin, thanks for sharing your recent 5 star experience with Tony here at McKenna BMW! Were thrilled to read your review, and wed like to congratulate you on your new BMW 530e! Welcome to the McKenna Family, and we sincerely look forward to seeing you in our store anytime in the future to assist with anything your BMW might need. Enjoy the road ahead in your Ultimate Driving Machine!

"Arthur Was Great!!"


Hudson Wallbank

from Irvine, CA

Recommended? Yes

Purchased? Yes

08-30-2017


Overall Rating:

Customer Service:

Buying Process:

Overall Facilities:


Arthur was nothing short of excellent when he taught us how to use our new car. I am glad that we made the decision to come back to McKenna BMW and went over the technology we have. I have had BMWs for over 15 years and this has been the most difficult to use one yet.

Response from McKenna BMW:

Hi Ben, thanks for sharing your recent 5 star encore experience with Arthur here at McKenna BMW! Were very pleased to read your review, and wed like to congratulate you on your new ride. Thanks for being a part of the McKenna Family, and we sincerely look forward to seeing you in our store anytime in the future. Enjoy the road ahead in your Ultimate Driving Machine!

"Bmw Genius Appt"


Hudson Wallbank

from La Puente

Recommended? Yes

Purchased? Yes

08-27-2017


Overall Rating:

Customer Service:

Buying Process:

Overall Facilities:


I met with Arthur about my brand new car. It was an experience I did not expect with the very good explanation on all my cars features. I am impressed with the BMW geniuses here at McKenna BMW.

Response from McKenna BMW:

Hi Dexter, thanks for sharing your recent 5 star encore experience with Arthur here at McKenna BMW! Were truly pleased to read your review, and wed like to congratulate you on your new BMW. Thanks for choosing McKenna, and we sincerely look forward to seeing you in our store anytime in the future to assist with anything your BMW might need. Enjoy the road ahead in your Ultimate Driving Machine!

"Arthur The Genius"


Hudson Wallbank

from California

Recommended? Yes

Purchased? Yes

08-27-2017


Overall Rating:

Customer Service:

Buying Process:

Overall Facilities:


Arthur szeto the BMW genius was very good. He was helpful and very nice. I will be recommending my friends to come learn about their cars even after because he said that it was okay to meet with him even when we have owned the car for a bit.

Response from McKenna BMW:

Hi Jim, thanks for sharing your recent 5 star encore experience with Arthur here at McKenna BMW! Were truly pleased to read your review, and wed like to congratulate you on your new BMW. Thanks for choosing McKenna, and we sincerely look forward to seeing you in our store anytime in the future to assist with anything your BMW might need. Enjoy the road ahead in your Ultimate Driving Machine!

"Ask For Stanley!"


Hudson Wallbank

from San Gabriel, CA

Recommended? Yes

Purchased? Yes

08-21-2017


Overall Rating:

Customer Service:

Buying Process:

Overall Facilities:


McKenna BMW offers very good customer service and price. Stanley Huang was my client advisor. He was very knowledgeable and helpful. This is my first X6. He was really patient and he answered all of my questions. He gave me the best deal that no one could beat. He called and followed up with me and made sure I had no issues after sales. I will definitely recommend all my family and friends to Stanley if they are looking for BMW.

Response from McKenna BMW:

Hi Kevin, Thanks for sharing your recent 5 star experience with Stanley here at McKenna BMW! Were truly pleased to read your review, and wed like to congratulate you on your new BMW X6. Wed like to extend a warm welcome to the McKenna Family, and we sincerely look forward to seeing you in our store anytime in the future to assist with anything your BMW might need. Enjoy the road ahead in your Ultimate Driving Machine!

"Encore"


Hudson Wallbank

from Arcadia

Recommended? Yes

Purchased? Yes

08-21-2017


Overall Rating:

Customer Service:

Buying Process:

Overall Facilities:


Arthur came to my house and went over my car with me. I read other reviews of Arthur doing this for other customers and I feel honored to be able to have this offered to me. It was beyond what I had expected from McKenna BMW. Great service.

Response from McKenna BMW:

Hi Jackson, Thanks for sharing your recent 5 star encore experience with Arthur here at McKenna BMW! Were very pleased to read your review, and wed like to congratulate you on your new BMW. Welcome to the McKenna Family, and we sincerely look forward to seeing you in our store anytime in the future. Enjoy the road ahead in your Ultimate Driving Machine!

"Encore"


Hudson Wallbank

from ca rosemead

Recommended? Yes

Purchased? Yes

08-12-2017


Overall Rating:

Customer Service:

Buying Process:

Overall Facilities:


arthur was able to come to my home for my encore appointment. i really appreicate the fact that the dealership offers this service since i am always busy with work. great to be able to learn about my car.

Response from McKenna BMW:

Hello, and thanks for sharing your recent 5 star encore experience with Arthur here at McKenna BMW! Were thrilled to read your review, and wed like to thank you for choosing McKenna for your BMW needs. Enjoy the road ahead in your Ultimate Driving Machine, and we look forward to seeing you in our store anytime in the future!

"Genius Appointment"


Hudson Wallbank

from Ca

Recommended? Yes

Purchased? Yes

08-12-2017


Overall Rating:

Customer Service:

Buying Process:

Overall Facilities:


Arthur was so cool. I was so amazed at how much I didnt know about my car. It was fun and Im glad BMW has brought this program for their customers.

Response from McKenna BMW:

Hello Joanne, thanks for sharing your recent 5 star encore experience with Arthur here at McKenna BMW! Were very pleased to read your review, and wed like to thank you for being a part of the McKenna Family. Enjoy the road ahead in your Ultimate Driving Machine!

"Great Service!"


Hudson Wallbank

from rosemead

Recommended? Yes

Purchased? Yes

07-27-2017


Overall Rating:

Customer Service:

Buying Process:

Overall Facilities:


I came back to Mckenna BMW to go over the entire car and its features and I was not disappointed. I cant thank Tony enough for his time and patience !

Response from McKenna BMW:

Hi Alan, thanks for sharing your recent 5 star encore experience with Tony here at McKenna BMW! Welcome to the McKenna Family, and we sincerely look forward to seeing you in our store anytime in the future. Enjoy the road ahead in your Ultimate Driving Machine!

"Patrick Lee Is Awesome!!"


Hudson Wallbank

from Placentia CA

Recommended? Yes

Purchased? No

07-27-2017


Overall Rating:

Customer Service:

Overall Facilities:


I would like to take a moment to recommend Patrick of McKenna Auto Sales. For any of your car buying needs. I found him to be forth right,upfront and honest in his business dealings. I would have no hesitation in recommending him to any of my friends and family. Brian W.

Response from McKenna BMW:

Hi Brian, thanks for sharing your recent 5 star experience with Patrick here at McKenna BMW. Enjoy the road ahead!

"Cool Service"


Hudson Wallbank

from Los angeles

Recommended? Yes

Purchased? Yes

07-26-2017


Overall Rating:

Customer Service:

Buying Process:

Overall Facilities:


Never heard of BMW genius and was surprised. Good service. Thanks Arthur.

Response from McKenna BMW:

Hi Clai, thanks for sharing your recent 5 star encore experience with Arthur here at McKenna BMW! Enjoy the road ahead in your Ultimate Driving Machine, and we sincerely look forward to seeing you in our store anytime in the future!

"Awesomeee"


Hudson Wallbank

from Rosemead

Recommended? Yes

Purchased? Yes

07-26-2017


Overall Rating:

Customer Service:

Buying Process:

Overall Facilities:


Arthur was amazing. Couldnt believe someone would remember all this information and be able to relay it to every customer. I had a blast learning about my car. He was kind and knowledgeable. Very very impressed.

Response from McKenna BMW:

Hi Mac, thanks for sharing your recent 5 star experience with Arthur here at McKenna BMW! Were very pleased to read your review, and wed like to thank you for choosing us here at McKenna for your BMW needs. Enjoy the road ahead in your Ultimate Driving Machine!

"Great Service!"


Hudson Wallbank

from Monterey Park, CA

Recommended? Yes

Purchased? Yes

07-26-2017


Overall Rating:

Customer Service:

Buying Process:

Overall Facilities:


Stanley Shar in the last week James Guan was my salesperson and was very helpful and patient with me when I shopping for my first BMW. He presented me a number of options and made the process fairly painless. James stayed hours after his shift ended and the staff stayed open after hours to get me the car that night. They werent pushy and didnt rush me whatsoever. Great service all around. The next day, Arthur, their BMW Genius drove to my house to explain the BMW functions and its technology. Arthur was also very helpful and answered all of my questions and enlightened me about some amazing features I would not have known without his help. Its been less than 24 hours and Ive been very impressed with the level of service McKenna provided me. If I decide to get another BMW, Ill definitely come to McKenna.

Response from McKenna BMW:

Hi Stan, thanks for sharing your recent 5 star experience with both James and Arthur here at McKenna BMW! Were very pleased to read your review, and wed like to congratulate you on your new BMW! Welcome to the McKenna Family, and we sincerely look forward to seeing you in our store anytime in the future to assist with anything your BMW might need. Enjoy the road ahead in your Ultimate Driving Machine!

"Good Buying Experience"


Hudson Wallbank

from Rosemead ca

Recommended? Yes

Purchased? Yes

07-24-2017


Overall Rating:

Customer Service:

Buying Process:

Overall Facilities:


Fun experience learning about my car. This genius program is pretty cool. Thanks to Arthur, I will know how to use all the features on my car. McKenna be has exceptional service as well. Great buying experience overall.

Response from McKenna BMW:

Hi Victor, thanks for sharing your recent 5 star experience with Arthur here at McKenna BMW! Were very pleased to read your review, and wed like to congratulate you on your new BMW purchase. Welcome to the McKenna Family, and we sincerely look forward to seeing you in our store anytime in the future to assist with anything your BMW might need. Enjoy the road ahead in your Ultimate Driving Machine!

Contact This Dealer

Send Us Feedback ×


Locating Vehicles In Your Area