"Excellent Service"
10-30-2017
Personnel is knowledgable, kind, caring & sincere. They kept up on communication & informed me of further work that was necessary to ensure the safety of my family & I. Keep up the excellent customer service.
"Luv My Jeep"
10-30-2017
I bought a Jeep Wrangler 2017 from Ernest Smith he is a great guy. My brother bought a car last year from him he recommended him to me. Now we have our very own salesman to keep the Harris family on the road. R
"Best Salesman Ernest Smith"
10-30-2017
I was shopping for a used car Ernest Smith helped me with the purchase. Great experience I love my car and the payments are affordable.
"Worse Service Ever"
10-30-2017
The wait was exceptionally long. When I got the car they didnt fox anything. I had no wipers and they didnt change my vents. I had to bring the car back after I left. Then I was told they had to order the items.
"The Worse Customer Service "
worse customer service ever they always find a way to screw up your appointment giving you a drop off time and end up sending you to wait on the express line like any bode that just decide to show up and OMG try to get some body on the phone to get a status of your car after drop of good lock you always have to leave a message for the to cal you back which they never do
"Speedy Service"
The entire staff was really great from beginning to the end. The service was fast and efficient. I would definitely recommend this business to all my family and friends.
"Service Visit "
Maggie was perfection, I had issues with my vehicle she made sure to communicate with me and my family from start to finish. Because of her I would come back
"Honest Dealer"
ALEX WAS AN AMAZING AND INFORMATIVE SALES PERSON AND JOHN THE FINANCE PERSON WAS WONDERFUL. I APPRECIATE FINALLY FINDING AUTO PEOPLE THAT YOU CAN COUNT ON.I WILL ABSOLUTELY BUY MY NEXT VEHICLE FROM YOU.
"Great Customer Service"
Everyone was very nice and welcoming and did everything to get me the best service. My service guy ensured he explained everything for me and worked with me to get my parts early and at a convenient time for me.
"Great Services "
Professionalism courtesy knowledgeable staff that was able to assist & answer all questions. No wait time for car svce. Prompt reasonable svce
"Great"
Great service and fast work on my car ..... greatly appreciated ... will be back .... thank you great job
"Went In For An Oil Change. Left With A New Car! "
Although I did not leave with the monthly number/amount and timeframe (term of contract) I required, the customer service was excellent in the long run.
"2017 Jeep Wrangler"
10-02-2017
Easy delivery great sales I’ll recommend it to all my friends and family!!! Great people great organization great sales!!!!!!! Excellent dealer!!!!!
"Bad Service From The Service Desk Before My Car Is"
09-27-2017
I was supposed to get a free oil change and the service person told me that Ill have to pay for the oil change after they said that they were going to do it for free they never did my tire rotation come to find out after all this stress they rold me that I had for 4 free oil changes with tire rotation they did not do my tire rotation I was told to come back another day my inspection was supposed to be done and they forgot I had to bring my car back so they could inspect my car service from the service people before my car gets serviced they are very bad.
"Great Service"
everyone is so helpful and courteous, work was done in a timely manner, I was called when job was done
"Great ,competent Sales Person"
09-24-2017
salesman was totally prepared with all paperwork etc. all I had to do is sign no wait no hassel even got me a bottle of water
"Great Service "
09-24-2017
From the minute I pulled into the lot I was welcomed by Mr. Day who made Me feel happy that I chose eastchester Chrysler Dodge. Everyone in the service department is kind and helpful especially Kevin!
"Great Service! Love My Truck! "
09-24-2017
Sales rep! Very prepared she kept me focus and what was needed and not wanted.. she did a wonderful job with me!
"Great Service Advisor"
09-20-2017
Sean, my service advisor, was amazingly helpful. Without hassle he kept me updated on my service and explained thoroughly the issues.
"Great Service Reps"
09-20-2017
The service reps that you have are completely professional. We all know when you are having any Automotive issues its always a stressing situation but the people you have in place off always looking to help you and do whatever they can so you can have a pleasant experience.
"Was Clean"
Took forever when the shop was empty and to expensive to replace wipers and battery for the remote control all this for $90
"Outstanding Experience Leasing @ Eastchester Jeep!"
Jimmy Somma could not have made our experience more seamless. Buying or leasing a vehicle can be a daunting and stressful process, but my wife and I experienced just the opposite. He never made us feel like we were a drain on his time. He took us through all of our options, took into account what we were looking for, and paired us with the perfect vehicle based on what we were looking for. Besides loving our new Jeep Grand Cherokee Limited, we are equally happy to have found Eastchester andJimmy for all of our future vehicle needs.
"Great Service "
the attention was fast, there was a supervisor in the area all the time and his workers demonstrate speed so that the client does not wait too long for his car.
"I Couldnt Wait To Leave The Dealership. "
The customer reps are rude and not informative. i was talked down to and no one had a direct answer to my questions. bad enough I was in distress the customer reps made it worst.
"Happy Customer"
09-12-2017
My car was done on a timely manner. The staff there are very respectful & attentive. Will bring my car again if I have any issues.
"Fantastic Buying Experience Once Again"
09-12-2017
Everyone I dealt with was courteous and professional as always. This is why Ive been a customer of 5 years and counting. Hector and Rolando were great to work with and cant recommend them enough.
"Great Service "
09-11-2017
I was seen for service without an appointment & service was done professionally. Car was professionally worked on and ready within hours. Great job
"Great Customer Service"
My sales person didnt leave even though I was very slow to make a decision. I appreciated that very much.
"Yet Another Awesome Buying Experience"
Ive been an Eastchester customer for 5 years and my last visit a couple of days ago was an even more incredible experience than my first one. Hector went above and beyond to get me the best deal possible on my brand new Grand Cherokee. He made the whole transaction the smoothest and most pleasant Ive ever experienced. Everyone, beginning with the receptionists and all the way to the repair/service personnel are true professionals and a pleasure to deal with. I cannot recommend Hector and all the other fine folks at Eastchester enough. You will be more than happy and pleased with their excellent products and service every time you pay them a visit.
"Enids Feedback"
They took the time with me and they were understanding, patient, and helpful. And they tried different options that were going to work with me.
"Earnest"
Earnest and the entire staff were all great. The purchase of my BMW was professional and skillful. The team are experts and I would recommend anyone to Easterchester Chrysler.
"I Would Definitely Buy Here Again.. Thats Guys"
My sales guy Ernest Smith walked me through the lot and and help me pick out a vehicle for my daughter. He help worked with me even though my credit wasnt in the best shape.. thanks again, and Im going to tell everybody that your the man..
"Great Service "
My salesperson Lemar Davis was great!! He was patient and meet my needs. I was very pleased with my experience.
"Great Service"
The friendly workers & the service was fast. Everything was explained & there were many ways to check on the vehicle while waiting.
"My Jeep"
This time I came in for an oil change was a much better visit then when I try to get an inspection done, a few months ago.
"Recall"
Staff was courtesy, bathrooms clean and coffee was offered. My request to have seat cover re-attached from to the hooks under the seat was not completed.
"Service Was Excellent"
It has changed from when I bought my car in 2013 after bringing my car in for service in 2013 I felt disrespected in the shop area but now things have changed theyre doing a very good job but I did have a lot of complaints back in 2013 because I bought my car at 3% interest and after I drove the car for whole day the next day they call me back and change my interest rate from 3 to 7% at that time I needed the car because I was driving and artistic it back and forth to school so I just accepted it but thats wrong
"Poor Service"
I did not receive my license plates prior to my temp tag expiring. Contacted the dealer numerous times and was always sent to voicemail. Tried calling to speak to a manager and was on hold for over 10 minutes so I hung up. Contacted Chrysler Corp headquarters and when they tried contacted the dealer they were transferred twice and then disconnected. I finally did get a call from the dealer telling me that my plates would be overnighted but of course now it will be a week after temp tags have expired.
"Great Services"
The professionalism of the sale representatives was amazing. I had a great experience, I was very happy with the service and attention. I highly recommend this place.
"Great Service This Time! "
08-30-2017
Fast and friendly service from the beginning till the end. The Female rep (sorry I didnt get her name) takes care of you as soon as you get in. Robert always takes care of customers concern without hesitation!
"Great Service"
08-30-2017
The service manager took time to address the concerns I had from my last visit. The staff was friendly from start to finish.
"Great Service"
08-27-2017
Job Well Done- My only complaint was that i felt like my My repair rep Sean didnt communicate with me on the updates on my car. But once i git in touch with the Service Manager Frank Perez all my concerns were satisfied. Frank to the RESCUE
"Excellent Service "
08-27-2017
Its my 2nd vehicle from you guys and my saleswoman (Arianna) & Bobby Martinez in Finance were extremely friendly and professional and made the experience actually fun! The dealership is lucky to have them
"So Pleased With Our Purchase!"
The professionalism of Ariana S. our sales person she went above and beyond to do what it took for us to be pleased and she did!! We are very happy with our vehicle.
"Car Service."
08-21-2017
Sean never call me i have to call him, to find out what was wrong with the car.i drop my car on Wed at 9:30 He never call me until I call at 2:30pm.
"Good Service"
08-17-2017
I have visited this location several times over the past few years. I am always greeted upon arrival from a employee who is engaging and builds connection with each customer. In addition, Elizabeth treats her customers extremely professional and she wants to ensure that you are satisfied with their service.
"Great Experience"
08-17-2017
John our finance guy was amazing and Jose our sales guy, they were both very knowledgeable and very patient with us. They helped us make the process very easy and stress free.
"Great Buying Experience"
08-17-2017
Excellent presentation of options, clear layout of costs and what they are covering. Professional, quick and courteous attitude. Was put at ease with my buying experience.
"Buying My First Pacifica Mini Van"
08-13-2017
buying my first car with Esatchester Jeep & Chrysler was a very pleasant experience, my whole experience was Fast and Easy, got in and out in just 1 hour, no hassle.
"Good Service "
everyone was helpful..the service dept has a new manager i see a change in service already keep up the good work..only one thing service has to answer the phone and return calls ..again with the new manager we should see a change
