"Car Repair"

My vehicle was serviced with honesty and the repair and charges were honest and efficiently.

"Downs Ford Service"

10-25-2017

I have been taking my 2005 Ford Escape to Downs Ford since I purchased the car there in 2004. The staff is friendly and the car always run great. I would recommend Downs Ford to my family and friends.

"Dependable Downs"

Easy to make appointments and always excellent service.

"Software Update And Regular Maintenance"

I brought my car in for the software door lock recall and for regular maintenance and winterizing. They said the software update would take several hours, so I took the shuttle ride home. Everything was done earlier than was expected and my daughter dropped me off to pick up my car. Everything seems to be working well, so I was satisfied with the service, and thank you.

"Very Satisfied"

10-18-2017

Satisfied with oil change service. We always get service where we buy

"My 2007 Fusion"

10-17-2017

patti makes my life so much easier you need more like her

"Maintenance Of My 2008 Grand Marquis"

Just recently had major repairs on my car. My husband bought the car at Downs Ford back in 2008 & he loved his car. Of course this has transferred over to me & Im always concerned when it has to go in for any repair, etc. Ive always had Debbie G.as my service rep & she knows me well. I have high praise for her. Mike the service rep who recently took care of me is also high on that list. Hes very caring, respectful, professional & attentive to any concerns I might have. Even Billy the mechanic who worked on my car was very caring. So when I leave Downs Ford it gives me great piece of mind knowing my car was looked after with care.

"Stephen Walsh Manager"

Love working with Ron Rosa as my sales man. I purchased many vehicles from Downs Ford because of him. I have been to and have the option to purchase my vehicles and my company vehicles From many Ford Dealers I choose to Drive over and hour and a half to deal with Downs Ford and Ron. Every purchase i make just gets better. I first met Ron in 2011 when I purchased my first vehicle from Downs since then I purchased over 16 vehicles between my self,my company and employees that work with me. Hes a pleasure to work with.

"C-max Energii Fall Tune Up Review"

It was done in a timely way, and we even got some help from the staff for another concern we had, when taking a trip to an area of the Adirondacks without cell phone service. The help was well beyond normal service requirements, was very affective, and solved our problem. We appreciated it very much.

"Best Dealership Hands Down"

Professional, kind, courteous. We own bit a Honda and Ford. I will only purchase a Ford from Downs. Easy to work with. Highest integrity from this dealership!

"Owner"

Always treated fairly and have had nothing but good experiences.

"Service Takes Too Long"

While the people are very nice and very friendly, an oil change should not take almost 2 hours, especially when I have an appointment and waiting. I have the place another chance and made an appointment for an oil change, new wipers and an alignment. I was told it would take 2 hours. I kept calling because they werent keeping me updated and it took them just over 6 hours. I wont be back. My time is too valuable.

"2007 Ford 500"

Ive always been pleased with service I get at Downs

"Quick And Painless"

I Had no appointment on a Saturday and they took my car right in. Serviced within a couple hours. Quick and painless.

"The Only Place I Have My Service Done"

Fast, easy, professional. The only place I go for service. I schedule it online, show up for my appointment and receive exceptional service

"Mr. Charles Fischer"

Have been treated admirably. Even when trouble with something was discovered during an oil change / check-up . It was immediately brought to my attention and corrected under the warranty.

"Revied Of Downs Ford Service On Sept 18, 2017"

I have come to expect only the best from Downs Ford, and they delivered the best. I am loyal to them, because they are the BEST.

"Downs Ford"

Loyal customer for many years. Excellent experience.

"Cars.com"

Great service dept kind and professional staff. Debbie and Mike are the best ever

"Like Family"

I bought my car here in 2011. I have been having my car serviced there since. Everyone is like family, they all know me, and my car. I deal with Debbie all the time and she goes out of her way to make the service go smoothly. In 2011 I purchased my car at Downs Ford. Never had buyers remorse, have always been happy with my car and the Downs service, and next year when its time to purchase my next car, Ill be at Downs !

"Ford Edge Recall/repair"

From the moment I arrive, Mike was attentive, friendly, professional and a great help. Cannot say enough good things about him. Thank you Mike and thank you Downs Ford for the speedy repair.

"Satisfied Customer"

Everyone is always very pleasant and informative. The reps try to always accommodate your needs. The service is done as as promised and they call you when it is ready. I have used Downs Ford before and will continue to do so.

"2014 Ford Focus"

The employee that I worked with, Debbie, went above and beyond with what she needed to do. I very much appreciate all her hard work! Thank you so much for all your help!

"Good Job At Downs Ford"

I appreciate the attention to detail. Debbie took care of getting my repair needs in order. She was both knowledgeable and friendly.

"Downs Ford - Terrific"

08-23-2017

Debbie, the service rep went out of her way to keep me notified about repairs being done. Also, thumbs up for covering repairs caused by winter "brinning " which corroded lug nut.

"Mister"

Excellent service & friendly service persons. Exceeded expectations. All work completed in a timely manner.

"Paul D"

excellent service doing recall work on transmission, etc

"Service"

08-18-2017

Was always Inform and cared for due to the repairs for my vehicle.

"Downs Ford"

Never had a problem with there service, always explanded what they were doing & why.

"Charging You For Something You Did Not Get."

They tried to charge me for something I did not get. Check everything before you sing it. Downs Ford is not the same as it was years ago. Its worse.

"Human Resources"

Great customer service, got an detailed explanation of how things work. Was well pleased

"My Feelings"

07-18-2017

The people in the serving area are very helpful and friendly all the way to cashier. I am always kept as close to my scjefuled app as possible, everything is always explained and I never feel like I am getting swindled. Thank you Ford

"Mr. Ronald Devaney"

Very friendly and excellent service. Email confirmation of car service appointment is great

"Downs Ford - Great Experience"

07-11-2017

The experience could not have been better! The team listened to our request and worked hard to get it done exactly the way we asked for it! No hard selling or anything like that...would definitely recommend friends and family!

"Downs Ford Toms River Nj"

This is my 2nd car I brought at Downs Ford, our salesman Jon Tejada was very easy to speak to and extremely professional throughout the process which also was fast. Jon took his time explaining the features of car to my wife and set up our phones to Bluetooth. Thank you Jon and Downs Ford.

"45,000 Service"

07-06-2017

ONE COMPLAINT: AFTER I got home I carefully read the sheets of paper that were my service report. On the last page the technician hand wrote" Breaks getting low recommend replacement soon" What does "soon" mean? As soon as possible or my next oil change in 5,000 miles? My call back to the service center gave me only a receptionist who said "soon" meant two or three months. I would have preferred that someone had alerted me to to this BEFORE I paid and left with my car.

"Downs Ford Toms River Nj"

This is our 2nd car, Escape, that I purchased at Downs, Jon our salesman was very knowledgeable & professional in every aspect of the process, he took his time and fully explained and showed how features worked. Jon also set up our phones to Bluetooth. The building is very clean and a pleasure to walk through Thank you Jon.

"Downs Ford"

Thoroughly enjoyably experience. No pressure, they really wanted to help me find the right vehicle for my needs.

"Great Job!!"

I trust the mechanics to do an excellent job, but I was disappointed that I did not receive my car by the weekend.

"Great Dealer"

Mike walaizer is the best. Promote him..............

"Service Visit"

05-05-2017

It was as expected. Good courteous people. Got the service I expected. Prices are higher than expected as well. You need to lower the price of your oil. I may go elsewhere next time. Waiting room facilities are good. Thanks.

"Great Experience With Service Department"

Very well run operation. Communication was great and consistent.

"Good Service Department"

04-06-2017

The service department was very good, but I did not have a positive experience with the leaseimg process.

"Quick Oil Change"

Fast and even better as it turned out to be a freebee!

"Great Service Experience"

Great service experience at Downs Ford. They serviced my vehicle quickly and the work was done right. Love the Quick Lane option for when I need to get in and out fast. Ill be back in a few months for my next oil change.

"Used Car Purchase"

It was great. Very helpful and had me in and out with my new car.

"Service"

03-29-2017

Excellent service from the customer service reps to the service personnel. Thank you, BP

"Downs Ford"

Always helpful, courteous and polite I have not had engine service more maintenance oil changes and tire light going off.

"Satisfied Customer"

Came in with a broken key and fixed up by Debbie in CS and I the road again in a hour. Thank you.. Chris Wreck

"Work Service"

03-17-2017

took me same day. are you kidding 50 words be happy i responded