"Bad Service"
10-27-2017
I bought used car, Hyundai, from this dealer. At first, my car had floor mats and nest in trunk. After I took it from seller, the floor mats and nest dispeared and I asked for floor mats with seller he said “there were not floor mats!†A few day later, he contracted me back and he would reimburse for me $20!!!!!! That doesn’t cover for floor mats not even close. I just want my floor mats back.
"Great Customer Service"
Great Customer Service by Liz. She was professional and prompt. An asset to Hoffman.
"Great Experience !! "
Great experience at Hoffman! Would buy from them again without hesitation !!
"Excellent"
04-25-2017
Very good services and profesional Very good sales representative
"Thanks To Charlie Hartley"
thanks to Charlie Hartley from Anthony and Frank in the purchase of a truck. he was a very compassionate person and worked well with grandfather and grandson.
"Do Not Have Your Car Repaired Here!"
10-17-2016
I have a 2002 F 150 for which I have about $20,000 worth of extra parts put into it. I was having problems with the transmission so I decided to take it to the Ford dealership to see what it would take to get it repaired. When I talked to the service manager he very rudely explained to me that it would be at least a week before they can look at my truck. I told him it wasnt a problem I didnt mind waiting I just needed to get my truck looked at. I was then told that there is a $220 diagnostic fee and he wanted to make sure that I could afford to pay it. The transmission in the truck that I have has a 3 year warranty. I explained to him that the company told me to take it to Ford have them figure it out and if it needed a new transmison they would send it. He doubted the information I gave him and said that the company probably wont honor warranty. He kept going back to the part about how much it would cost to fix and if I could afford to pay that much. Again I explained to him that money was not the object Ive owned over twenty ford vehicles in the past and I realized that they break and I dont mind paying to have them fixed. Finally after about 10 minutes of going back and forth about if it was even possible for them to fix my truck I decided to leave and take my vehicle to Aamco. As I stated before Ive owned many Ford vehicles Ive dealt with their dealerships for over 20 years. I have never been confronted by such disrespectful service people ever. Take my advice and drive to Bloomfield or Enfield will get a lot better service out of those Ford dealerships.
"Great Service!"
This is the second time I have an amazing experience with Mike Warner. I got to purchase a 2014 Ford Escape and even though the buying process (to me is when you go into the other room and talk to the person that gets a bank approved for you to finance it) was very rude, Mike made an effort to seek out higher ups and got us a very nice deal! I have not rated "quality of repairs" because I still have to go to my appointment for a little dent that I have, but the fact that he even noticed that and told me I am able to get that fixed with no cost just goes to show that he pays attention to details and wants you to have the best experience while buying a car. Without a doubt, I know that my repair appointment will go smoothly and and I know I will be coming back to him in the future!
"Richie Gonzales"
Richie Gonzales excellent job, best saleman I have. Always when I needed help he was there offer me all the details I need. Thank you Richie
"Richie Gonzales"
09-27-2016
Richie is a excelent salesman, three vehicles a purchased from him and I am very happy with his great customer services, I highly recommend him.
"Salesman Mike Warner Was Awesome!"
This is the third vehicle we have purchased from Hoffman, and each time it gets better and better! The value and awesome customer service is second to none! We started our day with Shanice in the service department and she is incredibly helpful, such a great representation of the Hoffman company, and we ended up with our salesman, Mike Warner...what a friendly and extremely knowledgeable guy! He made our experience so easy, answered all of our questions and just made you feel good about the entire car buying experience!! Thanks Mike, thanks Hoffman Auto!!
"Excellence At Its Best"
I recently purchased and new Lincoln MKX from Hoffman auto group, Lincoln. My salesman Marco was so friendly and easy to talk to. He was extremely knowledgeable about the vehicle and all of its options. He was so patient with all the questions I had as it was a big decision I was making, and he was completely understanding and made buying a car so much fun and easy He made the process of buying a new car so pleasant from start to finish I look forward to purchasing more cars through Hoffman auto group and will refer all my friends and family to Marco
"Best Customer Service"
Marco at Hoffman Auto Group, Lincoln has made buying a car by far the best experience! He was extremely knowledgeable of about the vehicle and made buying a car fun Ill be referring him to all my family and friends
"Pleasant Experience !!"
Our salesman, Richie Gonzalez made our buying experience a pleasant one. We sat in a car in the showroom and decided we liked the style enough to want to test drive one. Richie glanced outside at the cars then looked at us and said he would back this one out of the showroom for us. We drove it, liked it and ultimately purchased the car. Closing in on 1000 miles ans still smiles.
"Used Car Process/or New Car Process"
We were looking for a used explorer around 2014. We have bought 2 vehicles from Hoffman and have been very happy. We sat down with Jason Grant and we were very happy with the process and the out come , we now own a 2016 Explore Thanks Jason
"Extra Car Purchase"
Richard Gonzales, Sales & leasing Consultant, was who our family primarily worked with. He was thoughtful, hardworking and kind. Your families precious time will be well managed as you decide, select and buy your car, truck or in our case SUV.
"Great Customer Service And Buying Experience!"
I recently purchased a certified pre-owned Ford Explorer XLT from Hoffman Ford, and had a terrific experience from start to finish. The salesperson, Freddy Calderon, made this experience simple and very quick! I entered the dealership without an appointment on a Thursday on my way home from work. Freddy immediately sat down with me and listed to me describe the type of vehicle I was looking for and my price range. He identified the vehicles on the lot that fit my criteria, and suggested a specific one that he thought I might like to test drive. I was able to test drive the vehicle that day and then take information home to review further. When I followed up though email with additional more questions the next day, I received an immediate response and was able to make a decision on Saturday to purchase the vehicle. I was amazed that Freddy and the team at Hoffman were able to get the paperwork and vehicle ready for me to take home that same day! What a great experience!
"Mr Jayson Grant And Hoofman Dealer Thank You"
JAYSON GRANT AND HOOFMAN THANK TOU SO MUCH FOR THE EXPERIENCE GOING YO YOU HOOFMAN LINCOLN AND GET OUT WITH THE BEST LOOKING CAR AND EXCELLENT CONDITION TIMELY PROFESSIONAL CUSTOMER SERVICE DIDNT HAVE TO MOVE A FINGER YOU GUYS DID IT ALL AND EVEN GOT ME THE LOWEST INTEREST RATE THAT NOT EVEN MY OWN CREDIT UNION COULD AFFORD NEXT TIME I WILL SHOP RIGHT THERE WITH JAYSON GRANT ALL OVER AGAIN YOU SHOULD BE CLONE THERE SHOULD BE MORE LIKE YOU OUTTHERE WHO DELIVERS WHAT WAS PROMISED. REALLY HAPPY WITH MY INVESTMENT IM NOT DISSAPONTED AT ALL,IM LOVING IT.
"Way Too Long Of A Wait"
I went in for "The Works" on my 2011 Ford Fusion. Waited almost TWO HOURS for them to complete it after they pulled it into the service area immediately upon arrival. Had another gentleman come into the waiting room a half hour after me for the same service on his 2014 Ford Escape, and was done 10-15 minutes BEFORE me. No real explanation given except that the service writer was waiting for the tech to finish his write-up on my vehicle. Im sorry but why did mine take an extra 45+ minutes when nothing was found wrong on either of our vehicles??? When I called the service manager I got his voicemail (outbound message was from 2/12 btw....might want to update that). Hoping to hear back today, if so MAYBE I will change my review depending on what I am told by him, but as of right now I am NEVER going back to their service department.
"Bought 2016 Ford Explorer Limited"
Worked with Salesman Freddie Calderon who was very courteous and understood my requirements in a car and got the car that we wanted. I was offered a pretty good deal. All around it was a great sales experience.
"Excellence"
Last week I went to hoffman and Michael Warner helped me by showing me new and used cars. He gave me excellent customer service and provided me with information about the cars. Thank you, great customer service, I would recommend him to my friends and family.
"Good Customer Service"
Micheal Warner assisted me with a good customer service when I went to Hoffman to look for a car. Excellent service.
"Good Job"
01-13-2016
Micheal Warner is an excellent sale representative and I would definitely recommend him to my friends and family.
"Great Service"
01-13-2016
I went to Hoffman to look for a car and Micheal Warner assisted me with help. Good job, Great customer service by him.
"Hoffman Experience. "
I would like to take the time and thanks Ed Carpenter for his help over the last week. We were able to put a deal together, but the wife was not ready to buy. He was very gracious and willing to do whatever it took. We will be making a deal in the future that is for sure. Nate
"Dedication And Professionalism"
11-24-2015
I feel good with my purchase of my Ford F-150. Jason Grant was very professional. Once I saw the truck I wanted, I had Jason running back and forth for me (haggling). He never gave me attitude or gave me the sense he didnt want to attend me any longer. After I bought my vehicle Jason still would check with me to make sure I was satisfied with my vehicle. Trust me Im not easy when it comes to spending a dollar. But Jason made the process comfortable and I save a good amount of money, due to him being dedicated with the haggling process . Jason if your reading this your going to be successful. Its not easy doing what you do. You get A+ rating from me . Thanks Jason
"Great Service!"
11-24-2015
I went in looking for a car and Freddy Calderon helped me from the start. Freddy was not pushy, very helpful and informative. Freddy was able to get me a deal on a 2016 Ford Fusion that was beyond better then what I expected. I would HIGHLY recommend Hoffman Ford and Freddy Calderon!
"Lincoln Mkz"
New 2015 MKZ Easy buying process. Test drive available right away. Salesman Michael Warner helpful and knowledgable. Dealer willing to negotiate more than others.
"Great Overall Experience"
This was my second vehicle purchased through salesman Michael Warner in the last 5 years. In both cases he was attentive to our desires, and Michael delivered the exact vehicles my wife wife and I were looking for. He is a true professional and a joy to do business with.
"I Heart Hoffman"
10-28-2015
My husband and I just leased a new 2016 Ford Fusion. This was our first time buying/leasing a new car, but not our first time car shopping. My experience with everybody at Hoffman, especially Freddy Calderon, was absolutely wonderful!!! He took the time to answer all our questions, phone calls, and text messages. He went out of his way to help us find a balance between price and features and he did it without being aggressive. He was very knowledgable but if he didnt know the answer to a question he was honest. Instead of finessing an answer he took the time to find the information and got back to us very quickly. I really respected that! Someone once told me, "It doesnt matter how nice a car dealer is. Your not buying the dealer, your buying the car." This is true but finding the right dealer makes a huge difference. We did our research. We shopped around. But the quality, price, and service at Hoffman was undeniable. Thank you to Hoffman and Freddy for a great car buying experience!
"Leased 2015 Ford Edge"
I dealt with Richard Gonzales very personable, friendly and eager to please the customer. He told me everthing I needed to know. I walked away feeling I got the right deal. He did a great job!!!
"Great Sales Experience!"
My wife and I had the most pleasant car buying experience at Hoffman Ford (CT). The staff was responsive and very helpful. I expected a completely different experience. Specifically, I want to thank my Sales Consultant Richie Gonzales for everything he did for us. He was great to work with. I also want to thank the General Sales Manager, Bryce Piper who was very accommodating!
"Great Experience"
09-30-2015
Everyone was extremely polite and there was no pressure which made the experience very pleasurable. They were able to work with me on my situation as it wasnt quite straight forward with a leased vehicle being involved that I wanted to turn in early.
"Very Happy - Two New Leased Cars. Will Come Back!"
09-30-2015
We leased two new cars - Ford Explorer and Ford Fusion. Jason Grant provided us with great service in person, over the phone and in the overall process. The service was amazingly fast and Jason even went with me to the DMV to help me get an ID card for car registration. I also appreciate the open hands and transparency from Jason and the entire team that did great effort to get us a good tier and gave us an attractive price. We shall definitely come back when time comes to change the cars. I already sent a friend that leased a car and was as happy as me. Thank you!
"Going Above And Beyond"
I recently bought a Ford Edge at Hoffman Ford. Buying a vehicle for the first time can be extremely overwhelming, but thankfully Matt Reimer in sales worked extremely hard to make sure that I found the right vehicle at the right price. I would highly recommend anyone looking to purchase a vehicle to work with Matt. He is more than willing to go above and beyond for his customers. One employee at Hoffman left me feeling very uncomfortable, and if it was not for Matt I would have absolutely bought a vehicle elsewhere.
"Professional Service"
I have rated Hoffman Ford service five star because of the professional manner in which I was treated, and the excellent quality of the work they did. I am the owner of a 2012 Ford Taurus who was on the run from a very bad experience at another service center. At Hoffman, I felt like I was welcomed rather than being treated like an annoyance. They did high quality work at a fair price. I will be back.
"Good Service"
Kristin the Service Advisor was very friendly and knowledgeable. This work for a recall and Kristin was aware the situation. She also explained that the parts needed to be ordered and scheduled another appointment and made arrangements for a local shuttle to my home.
"Ford Service"
06-22-2015
The service experience could not have gone any smoother. The service representative was extremely helpful and took his time to answer any question I had. Service at Hoffman has always been first rate. The wash and vacuum service is a nice touch.
"Greatest Buying Experience Ever!!"
06-16-2015
We just received our 2009 Ford Escape Hybrid and we are so excited! Mike Warner was so easy to work with! We got exactly what we were looking for at the best price! He went above and beyond to make the transaction smooth and worry free! We dont even live in CT anymore and our car was delivered to our doorstep! I am not sure we can say enough about how great the Hoffman Ford team really is! If we still go to CT to purchase a car from them, that should say everything! I want to thank Mike Warner and all of the folks who made this happen! We could not be happier!
"Great Experience!"
06-10-2015
Had a terrific experience recently at Hoffman Ford. Brought my car in for trade, they gave me a fair price and I purchased a Certified Used Vehicle at a very good price. I was able to do the entire transaction in a single visit. Bryce Piper, the General Sales Manager, and Richie Gonzales the Salesperson were both very friendly and helpful. They were totally focused on making sure I had a positive customer experience. There was a slight service glitch after the sale, and everything was taken care of without any issues. This is the best car purchasing experience I have ever had - Hoffman and these individuals are highly reccommended!
"Professional And Organized"
06-04-2015
I have been to many different Ford dealerships lately for service on my 2014 Ford Fiesta in different states. Hoffman dealership was very professional and treated me with utmost respect and concern. I especially liked the paperwork that was given to me after the repair. It was very informative and accurate but easy to understand. I hope to not have to take this car in again but if I did I would prefer to deal with Chris any day.
"Thank You!!!"
12-24-2014
Wow... Great deals!!! I think anyone not jumping on their prices this time of year is crazy!! And I think the remodeling is helping drop those prices even more. I love the truck and Shannon was great!!! I will do business again!!!
"Friendly,courteous, Great Personality,kind,patient"
07-30-2014
Anthony Lopez was my sales guys he was very patient with me I have no complaints.
"Buying Experience Much Better Than Most Ford Store"
05-07-2014
I contacted Ron Brunelle about a week ago, as the sales manager. I was looking for a very specific Explorer for my son and Family. We had gotten a great deal from a dealer in New Jersey, but they could not locate the car. Ron immediately said that is a challenging deal but I can work with it. He then spent the day trying to locate the specific car and negotiating to acquire it. He never gave up. He did finally get the car a few days later and we must say the buying process was well organized and the Delivery instruction presentation was very good, for such a complicated vehicle . My Daughter in law loves it, as the new explorers ride and handle so well . When we need another ford product we will call Ron first. Jerry and Evelyn Epstein ( Massachusetts )
"Great People, Great Experience"
05-07-2014
With my wife and I recently retired we decided it was time to downsize our fleet of four cars. Over the last month worked with Ron to sell him two of our vehicles. He was great to work with! Very honest and matter of fact in establishing vehicle purchase value. He made it such a positive experience, they were the only dealership to consider when it came time to trade in a third vehicle for a new Lincoln MKX. Again, Ron was awesome to work with on the trade and new purchase pricing! Dean was very helpful in finalizing sales deal details and Fran made the financing experience pleasant. Hoffman Ford/Lincoln has new customers for life!!! Thank you all for a great experience.
"Happy Customer"
My wife and I just bought a 2011 Ford Edge Sport and we hade a great experience at Hoffman Ford. Our sales person Marco Ortiz was great. He listened to what we wanted and delivered.Simple. We work out a deal my wife and I feel good about. No suprises just straight forward dealing. When it was time to do the financing Fran in the finance dept was great too. I know it their job but, they made feel good doing business with them. Once again straight forward dealing deliveiring to us what we wanted. This was our first experience with Hoffman Ford but will definately return and deal with them in the future.
"Happy New Customer"
My Wife and I came in to Hoffman Ford in East Hartford CT. We were looking to trade in an 06 Subaru Tribeca for something newer. We really liked the looks of the Ford Edge. When we got to the dealership for our appoint the salesman Marco Ortiz was waiting for us we sat and got to know each other. My wife and I let him know exactly what we were looking for. He showed us a beautiful 2011 Ford Edge Sport in black. We drove it and liked even more. We decided to talk numbers, which can be stressful, the going back and forth. But we told Marco we didnt want to waste anyones time and said this is what we can afford and only want to use the trade in towards the down payment. We were firm and he understood. He said give me a moment and let me go to work. After a few moments we received a deal that we felt was more than fair. The folks at Hoffman Ford made it easy. We saw what we wanted worked out a fair price and a few hours later we were driving home in our new car. Fran in the finance office was great too. We will definitely return to Hoffmans in the future. My wife and I were made to feel liked valued customers all our concerns were addressed and we couldnt be happier with Marco in sales and Fran in financing. Thanks again guys!
"Good Vehicle Good Service"
02-12-2014
Marco was wonderful to work with. Not too pushy, had answers to all our questions, and gave us a great deal!
"Poor Customer Service"
Ive spent a week trying to reach someone in the service department to schedule an appointment. I dont want to schedule online as I have some questions and want to talk with someone. Every time I call I have to leave a voicemail message, and the quickest Ive had a call back has been five hours. Ive missed the call back each time as Im at work and cant always take the call. I return the call and the process starts all over again. My last call was over twenty four hours ago and I still havent heard back. This is a ridiculous way to run a service business. Ive now given up and will be taking my car for service somewhere else from now on.
"Very Poor Service Department"
Ive given up trying to schedule a service appointment. I want to talk with someone as opposed to scheduling on the internet. No one ever answers the phone in the service department, you just get voicemail asking you to leve a message. Callback has taken anywhere from five to seven hours, and if you miss the call the process starts over again. I wanted to book an appointment last week, and never could speak to anyone. Tried again today, and my 11:00 am voicemail message still has not been returned as of 5:00 pm. Inexcusable. Im not going to try again and will have my car serviced somewhere else.
"Very Poor Service Department"
Ive given up trying to schedule a service appointment. I want to talk with someone as opposed to scheduling on the internet. No one ever answers the phone in the service department, you just get voicemail asking you to leve a message. Callback has taken anywhere from five to seven hours, and if you miss the call the process starts over again. I wanted to book an appointment last week, and never could speak to anyone. Tried again today, and my 11:00 am voicemail message still has not been returned as of 5:00 pm. Inexcusable. Im not going to try again and will have my car serviced somewhere else.
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