"Great Buying Experience"

10-30-2017

I just bought a Nissan Murano from them this past weekend. best experience i had at dealership. My sales person Frank was great to work with. Had everything all ready for me when i came in and had the car ready to test drive. He didnt try to upsell me on anything else. Herb in finance was also great to work with. He worked with me to get my payments into my comfort zone and also didnt try to sell me on any services i didnt need. Overall Herb chambers Kia was a great to deal with!!

"Excellent Service All Around"

10-11-2017

From beginning to end, we had excellent service from everyone at this dealership. Our sales guy John, the sales manager Julian and Herb, the finance guy, worked with us to give us the best deal possible. Id definitely go back and refer friends to this dealership.

"So-so Communication"

We found communicating with this dealership difficult. Responses to our inquiries were slow or non-existent and we did not feel we got the information we were looking for.

"Barbara"

09-12-2017

This KIA Sportage was the third vehicle purchased by my family at Herb Chambers KIA. Richard was wonderful. He answered all of my questions and was extremely patient with me. The entire process was easy! I also know that the service department is wonderful as well. I would recomend Herb Chambers KIA to everyone!

"Kia Sorento Lease"

08-24-2017

Our salesman, Frank, was great. He was friendly and helpful and made the usually ugly process of leasing a car smooth and comfortable. I believe we walked away with a great deal.

"Great Service"

I had been shopping for about 3 weeks for a vehicle to fit my budget and needs. Herb Chambers Kia of Burlington and Dane Mello made my decision and process smooth and painless. He came in right on budget and I was able to drive away in a matter of only a few days. I mostly appreciated the quality of their listening skills, a lost art in most sales situations.

"Best Experience"

08-07-2017

We had the best experience with Richard, Jude and Dane. They couldnt have been more helpful in getting us into our new Sorento. There was no high pressure, just a very professional team to help us choose our new car. I would recommend Herb Chambers Kia to everyone looking for a great car buying experience.

"John Porter"

08-07-2017

Frank did everything he could possibly do to help us buy this car he was excellent! John Porter

"Carmel"

08-03-2017

My experience buying a new car at Herb Chambers KIA of Burlington was the best car buying experience Ive had to date. Rich Lowry was pleasant, knowledgable and accommodating of our schedules. I have bought luxury vehicles at non Herb Chambers dealers and my experience at the Lexus and BMW dealers really did not compare to that of buying a KIA at Herb Chambers. I definitely will go to a Herb Chambers dealer for my next BMW based on my experience at the KIA dealership.

"Great Experience With Lease"

Worked with Frank in leasing a new Sorrento..This is my second Kia and lease and the experience at Herb Chambers has been exceptional. No pressure, no hassles. I would recommend. Frank was very professional and very easy to work with.

"Kia Soul"

Tom ODonnell was recommended. This is the fourth car purchased from KIA within the family. Tom was very polite, informative. Answered all my questions and this was the best experience I have ever had with any salesperson. I would definitely recommend Tom ODonnell.

"Oil And Filter Change."

07-17-2017

Made appt. - in and out less than an hour. Car was vacuumed and washed. No problems whatsoever. Had an ice cream while there- good selection of ice cream. Internet available as well.

"Second Lease And Loving It!"

07-17-2017

Writing this review as a repeat customer! I absolutely love my Sportage, and I love the excellent customer service at Herb Chambers Kia of Burligton! Ive worked with both Jude and Tom as salespeople. Both are extremely helpful and professional, ask for them when you go!

"Zero Attention To Detail"

Submitted wifes 2014 Sorento for a recall. Kia performed a points inspection while there. Was told i need rear brakes, pads and rotors and cabin air filter needed replacing. Because i have found most service departments do mediocre work at best, Herb Chambers Kia once again proved this, i do the owrk myself. Kia failed to put the glove box back together correctly after their inspection. They didnt attach the tension strap, glove box came flying out. Then I realized they broke the door to the filter, 2 of the 4 clips were snapped. Now onto the back brakes. I had to get my old mans impact air gun to get the lugs off the tires. Had i been on the side of the highway I would have been out of luck. There are torque values set for a reason. I think their technicians are in need of some further training. They should Youtube all jobs before actually performing them. Very poor attention to detail. Unless it is for recalls i will never return to herb Chambers Kia.

"2016 Kia"

07-12-2017

Richard was such a wonderful salesman. I am so happy with my new car ! Thank you so much again, keep up the good work. You deserve recognition ¿¿

"Leased A 2017 Kia Soul"

07-10-2017

First time leasing a car. Friend had recently leased from this kia and after going to a closer kia dealership and how bad my experience was vs his. I decided to take his advice and use tom. He was very helpful and knowledgeable. I defiantly recommend them.

"Purchased 2017 Sportage"

07-06-2017

This is my 3rd KIA from this dealership. Class organization with quality people!

"Repeat Customer For A Reason"

07-05-2017

There is a reason this is my third, and families forth vehicle from Herb Chambers Kia Burlington. Everyone Ive met has been friendly and helpful. I met John Frances first time in and have been in contact with him for years. Hes always given advise and alternative choices in a vehicle. Very relatable guy and great guy. Cant recommend enough. Lease or purchase youll be in good hands

"Shopping For A Used Audi S5 Cabriolet"

The follow up on the shopping experience was fantastic even though I was looking For a vehicle that is 1250 miles from my home. Internet sales team is great.

"Great Experience!"

06-21-2017

After visiting with other Kia dealers in MA and being disappointed, we are so glad we went to Herb Chambers Kia in Burlington. My wife and I test drove 5 used Kia Sorentos and one brand new model on Saturday June 17th. In the end we purchased a 2015 EX V6 AWD. We had many questions about the various models, options, pricing, warranties and lease vs buy. We had a patient, knowledgeable and fun salesperson in Frank Madelen. Jude, the Manager, stepped up to the plate to make the deal happen by working the numbers to meet our budget. We breezed through the finance paperwork with Dane Mello and Herb Socket. Great team! (We previously some years ago bought a new Chrysler Pacifica from Herb Chambers in Millbury, MA and had a good experience there as well, so Herb - youre 2 for 2!)

"Leased My Kia Optima 17"

Richard was great, the process was pretty painless. He worked with me to get me the deal I wanted. Great Idea to have ice cream on hand for my stressful eating period on what car I wanted.

"Could Not Ask For A Better Salesman!"

04-04-2017

Let me start off by saying if you are thinking of shopping for a KIA and are located around this location, Tom is THE GUY to go to for helping with your buying process. He was patient, thorough, polite, highly knowledgable, and takes away all of the stress of buying a new car! This was my first lease and Tom made me feel extremely comfortable with the whole process. I would not go to anyone else, and urge everyone to go see Tom because you will NOT regret it! **The only negative from this experience was when not dealing directly with Tom. The finance manager, Herb, is a man who seems to befriend you, but in reality he is just trying to "nickel and dime you" (as he stated he wasnt numerous times throughout the process). His business approach was not genuine and seemed to not to be as invested in your satisfaction as much as Tom was; Herb was just focused on adding as many packages to my car as he could get his hands on. I wish I couldve stuck with Tom in this process because he made this journey much more satisfying. Thanks again to Tom and the rest of the team for having one happy customer!

"Always Great To Work With Service Dept"

03-17-2017

Can always count on Caesar and Diego in the service department to make sure my wifes car is fixed right the first time, and I know our kids are safe in the Kia we purchased there and have serviced there

"Have Just Leased A New Kia Optima"

02-07-2017

I have just had a wonderful experience leasing a Kia, Everyone was great there was no pressure like many other places. My sales person was great went through everything with no rushing. Very comfortable atmosphere to be in. Never experience this before. I am a 68yr old so have done this before. I would tell any one that is looking to go to Kia of Burlington and see Tom ODonnell . Have not done any service as of yet.

"2017 Kia Sorento"

02-07-2017

I am a new leasee, as well as, new to Kia. I had a great experience with the salesman. He was easy to talk to and very knowledgeable. Answered all my questions and there were no pressure tactics. I highly recommend working with John Francis on your next purchase.

"Herb Chambers Kia In Burlington, Ma"

11-28-2016

Great Experience for a first time leasee. Highly recommend working with John Francis on your next purchase.

"Customer For Life ! - Herb Chambers Burlington Kia"

09-19-2016

I bought my 2013 KIA Sportage at Herb KIA and knew I was going back. Cesar and Diego and the entire Service team is always on point and made my post sale experiences nothing but top notch. I walked in at 9am Thursday and by 9pm that night after a few emails had the 17 Sorento my wife and I wanted! Julian was beyond easy to deal with and everything was up front and transparent. I would highly recommend visiting Herb Chambers Burlington KIA for your next car.

"2016 Kia Soul"

I went into the dealership around 11am and was greated right as I walked in the door and sat with the dealer right away. Told him what I was looking for and how much I wanted to pay and he made it work. I drove away with my new car by 3:30pm that same day. I love my car and KIA in Burlington is definatly my go to place to get my cars. Tom the dealer that worked with me made everything go quickly and smoothly

"2017 Kia Sorento"

John Francis was the salesperson I dealt with and their was no pressure, easy, forthright and very pleasant experience. John is very knowledgeable and explained buying vs leasing fully. I will tell all my friends and family to shop Herb Chambers Kia of Burlington and ask for John. I am very pleased with this experience.

"Customer"

08-08-2016

I was impressed by the friendliness of all team members in the dealership.

"Kia Sorento"

Very good experiences. Extremely organized team effort you get no pressure issues Either. This is the second vehicle in 2 years from Kia in Burlington.

"New 2017 Kia Sportage Lease"

03-24-2016

I WAS DROPPING OFF MY DAUGHTERS LEASE CAR, A 2013 OPTIMA AS IT WAS AT THE END OF THE LEASE TERM. I WAS DEALING WITH TOM ODONNELL. HE SHOWED ME A 2017 KIA SPORTAGE AS WELL AS A LOADED 2016 KIA SPORTAGE. HE TOOK THE TIME AND EFFORT, AND I ENDED UP LEASING THE 2017 SPORTAGE. THE PEOPLE AT THE DEALERSHIP ARE ALL GREAT. I RECOMMEND GOING THERE. SEE TOM, HE WILL TREAT YOU FAIRLY. I AM VERY HAPPY WITH MY NEW CAR!!!!

"Poor Comunication"

Bought a used 2012 volkswagon GTI. There where a few things that should of been taken care of prior to me picking up the car a few days after I paid for it. The tire pressure warning light was on. Was assured it would be fixed. The day I pick it up, I am told its fixed, sales lady said the light will go off after a few miles of driving. Needless to say, it did not. I called to explain, was told to bring it by to get repaired. after driving all the way up to there, I was told they cannot fix it. They said they would call me back in a few days, That was last week. I have not heard back from anyone. another case of forgetting about the customer after the sale.

"Great Sales Team"

Traded in my Scion tC for a brand new 2015 Optima. Got a great deal because 2016s are out. Optima has added packages that make it seem like a luxury car...plus insurance and excise tax are lower for getting year old model. Sales team was honest and knew car inside out. It was overall a great shopping experience and I will be a return customer. I have local Kia dealer but chose to take 45 minute ride due to great things I heard about Burlington Kia.

"Reliable & Knowledgable -great Experience"

The first time I went to Kia Burlington, it was to help a friend find a used car to fit her budget, and the service and assistance we received from Bob was really great. She didnt feel pressured, and the whole experience was great from beginning to end. Bob was accommodating, charming, and knowledgeable. My second visit was just last week- I had decided to see if I could trade in my Toyota Venza for a more affordable car- not caring too much about what the replacement was, so long as a lower monthly payment could help me get through an annoyingly ill-timed divorce...(arent they all though?) So, I called Bob, remembering how easy he was to work with. I was not disappointed - he guided me through some options, and explained every aspect of the process clearly. His follow-up is excellent, and everyone who works here is very nice. Bob goes out of his way to make sure everything is on track, called to let me know the car could be ready a day early, even. I wouldnt hesitate to send people here for their car purchases/leases. He custom tailored the experience to my specific goals, and I drove off the lot yesterday, happy with my leased Optima, and lower monthly payment.

"New Kia Optima Purchase"

03-16-2015

My experience was with Julian Aguirre, who was great to deal with. We knew exactly what we were looking for when we came in and wanted to pay the ad price for a Kia Optima. That vehicle was not available when we came in, but Julian found a comparable vehicle on the lot and we got it for practically the same price. Julian was very up front and pleasant to deal with, overall it was one of the best car buying experiences I have had, having purchased maybe 15 new vehicles over the years. I would recommend Julian to anyone who is looking to buy a Kia.

"Awesome Experience!"

01-28-2015

I purchased a new 2015 Kia Optima EX and could not have been more pleased! The dealership was clean and everyone was friendly. I worked with John Francis and he was awesome! He was very upfront about everything and I felt like he was being very honest. I didnt feel pressured and enjoyed my time at this dealership. One note was that I knew exactly what I wanted when I went in after test driving many other cars, but John was able to find a very close match to what I was looking for on the lot and we closed that day! I would highly recommend this dealership if you are looking to buy a new Kia!

"First Time Leasing Made Easy"

01-05-2015

My wife and I just leased a 2015 Kia Optima and were very pleased with our experience working with Julian Aguirre. Julians knowledge and ability to answer all our questions put us at ease, as this was the first leasing experience for either of us. Julian was personable and professional, communicating well in person and by phone, introducing us to the service department (they were very friendly as well), and taking his time to make sure we understood every function of the car before we left the lot with it. I would highly recommend working with Julian and the folks at Herb Chambers Kia of Burlington.

"Great Experience At Kia Burlington"

11-29-2014

I went to KIA Burlington this weekend to see my options on a lease. I was introduced to John Francis. Right from the beginning I knew this would be a good visit. I was there with my 7 year old son and John talked to him like he was involved with buying the car. I have been leasing for quite some time and I always feel pushed or rushed...not with John, he listened to what I was saying and helped me as much as he could. I ended up leasing a 2015 Sorrento and I couldnt be happier. John was the BEST car salesman I have had. My son fell asleep on Johns desk and when I needed to go in for financing he sat with my son on the couches just in case he woke up and was nervous about where he was. He didnt have to do that and I didnt even have to ask him, he just did it. I was overly impressed with the service and respect I received from John during my visit. I will definitely be looking for him in 3 years.

"Best Car Leasing Experience"

11-24-2014

Just picked up my new Kia Soul from Tom ODonnel. Tom was terrific. His knowledge, professionalism and willingness to work with the customer are unmatched in my experience. He was also one of the most courteous people I have met in a long time. The whole team at Herb Chambers Kia in Burlington was awesome. If you dont go there for your next Kia, you have not done you homework.b

"Great Experience"

10-21-2014

Went to the dealer to get a new Kia Sorrento for my mom. Our salesman was Bob Lucas. He took the time to ask her what she wanted in the car. He didnt have the exact car on the lot, but showed us a similar vehicle and was able to get us the Sorrento mom wanted from another dealer. After we bought the car (at a great price :) he took the time to show my mom the entire car, from front/back, and even programmed her phone and radio for her. I would highly recommend Herb Chambers Kia of Burlington. Both Bob, and his manager (whose name escapes me now but was very nice!) were great to deal with.

"Great Experience! Loved Buying My New Car!"

10-16-2014

I loved buying my new Kia Optima!! My salesman was Tom ODonnell, he was great! Knew everything about the car, and no run around like I had at 2 other dealers. Friendly, didnt waste any time, and got me what I wanted. I told him what I was looking for and what I could spend, he helped me narrow down the options and I swear I got the perfect car! I love this car, and will definitely go to Tom ODonnell next time Im in the market for a car. He answered all my questions, made sure I was satisfied with the car and the financing.

"Awesome Experience!"

10-14-2014

Buying a car is exciting, but theres usually no getting around how much the whole process of it sucks. I have to say working with Bob Lucas made the process much less painful. He was honest, knowledgable and fun to work with, and the biggest plus was that he made made sure I didnt have to sit there for hours and hours waiting for paperwork to be done. He did the work to find what I was looking for and gave me straight answers when it came to pricing. I love my new Audi :) and would highly recommend Bob and this dealership to anyone in the market for a new car.

"The Best Dealership"

10-14-2014

I was in the market for a car and stopped in at, Herb Chambers KIA in Burlington two weeks ago. My sales person was Bob Lucus and I have to say, Ive never had a more patient and wonderful salesperson to deal with. He always made me feel important - unlike most other car salesmen who look at you like their meal ticket. He was knowledgeable and went over the car for me in detail. I went away feeling confident and most important HAPPY! I would highly recommend this dealership and especially Bob Lucus!!! I am a very happy customer!!

"Julian Was Very Helpful!"

09-29-2014

My experience was wonderful! I have purchased two cars, at herb chambers but different locations, the first experience was good but this one was significantly better! Julian was very helpful, kind and made the process very easy. I could not be happier with my purchase and the customer service

"Great Service"

09-16-2014

We thought we were just looking at new cars, but ended up buying a new Kia. We worked with Julian, who took his time explaining all the details we needed to know. He was patient, knowledgeable, professional. There was no pressure at any time. He answered all of our questions, and was so well-informed about the vehicle and the many accessories. Julian made the car-buying experience easy and enjoyable. This young man is a wonderful asset to Herb Chambers Kia. Thanks so much, Julian, youre a great salesperson, and a wonderful representative for Herb Chambers Kia.

"Wonder Tom"

09-26-2014

Patient, notice and polite Tom is an excellent car advisor. Perfefect Customer service when we bought a used 2011 Soûl to Tom

"Wicked Awesome Buying Experience! !"

09-03-2014

I walked in the showroom and in instant Julian Aguirre introduced himself to me and he started listening to my car needs. We went for the car demonstration and on the ride he explained the car features. He knows his product line - a true car professional. He is very sure of himself and treated me like a valuable customer. He answered all my questions fully and kept listening and asked for the sale. I decided that I wanted to do due business with Julian and I bought a 2015 Kia Optima. I am very satisfied and he is the salesman for my next car. I will recommend him to all my friends! He is very good on customer service after the sale!

"Great Experience With Tom!"

08-25-2014

We went to check out the dealership not planning on actually buying. However Tom was so patient with explaining the ins and outs while not putting any pressure at all on us that we ended up buying and are happy with our decision. He was friendly, experienced, and very knowledgeable - it was obvious he knew what he was doing. Ill definitely recommend him to my friends and family. Thanks Tom!

"Bob Lucas Was Great!"

08-07-2014

Bob Lucas was informative, helpful, friendly, and efficient. He made the process of buying my new vehicle easy and non-intimidating.