"Service "

04-14-2017

Frank greeted me in the driveway at the time of my appt. he was upfront about all my fees and provided me recommended services that are approaching.

"Beautiful Showroom & Great Service Staff"

04-13-2017

If I have the time to wait I love just sitting in your dealership and I can use the work stations or if I feel like relaxing there are at least 4 different TVs that I can sit in a comfy chair. Frank is always helpful and updates me on my car if I am waiting or if it needs a more time for a service.

"Great Service"

It was great and we love our new truck. Thank you for helping us with the build and purchase, We will be back.

"Great Service"

Easy to drop off and pick up all the team is willing to help to the customers anytime on a professional manner.

"Amazing Service"

staff was super kind, they really took care of my vehicle, making it clean and new again. definitely recommend this to a friend in the future.

"Camaro"

04-07-2017

service manager was very knowlegeable, he informed me what my car needed. He also gave me very fair pricing for my vehicle

"I Always Thankfully About Frank. He Always Smile"

04-07-2017

Very professional people. And they always explain everything very clearly. And when I asked any questions they always respond to me.

"Great Service "

04-07-2017

Very friendly, fast and great service. They bring all the information you need and have a waiting room with water fruits cookies and coffee wifi and tv to make your experience more comfortable

"Great Serviice Department. Large Facility."

Francisco is fantastic. My car was finished early, and was washed. The waiting area is very nice. Plenty of service advisors to help.

"Expert Advise And Friendly Staff"

Expert advise and friendly staff that is willing to help. My experience with the dealer was pleasant. Would recommend the service staff.

"Ok Customer Service, Inflated Prices"

I gave 3 stars for customer service, but considering that I was able to repair the issue with another shop the same day for half the price I was quoted at Keyes, I would not recommend the repair shop.

"Great Experience!"

This was the first time my wife and I were leasing a car and we were a bit nervous about the experience. However, Keyes Chevrolet made us feel comfortable and the whole purchasing experience was practically painless. They were friendly, patient and extremely helpful.

"Mrs Hindi"

Great place to buy a car go see my friend Joe Chahayed the sales manger for a great deal

"Smooth Proccess And Large Selection"

11-04-2016

It was great. Quick and easy process. Large selection of new and used cars. Customer service was good. Better than other car dealers in the area.

"Chevy Volt / Andrew Kinsey"

Andrew Kinsey was a fantastic salesperson, he toured my wife and I around the dealership and gave me great information regarding the Chevrolet Volt, which is the car I was interested in. He was honest, forthcoming, and my wife and I were both highly satisfied with our experience and hope to continue doing business with both Andrew and Keyes Chevrolet in the future.

"Great Service And Great People"

10-07-2016

The staff was very friendly and courteous. From the moment I pulled into the service area I was greeted promptly and asked if I had an appointment and what was the reason for my visit. Alicia got all of my info entered into your system and was delightful. I plan to bring in my 2014 Equinox for its 30,000 mile inspection very soon.

"Excdellent Service"

10-06-2016

As always Rene has been very helpful and willing to provide an excellent Customer Service. We are very satisfied with Rene and Keyes, even if we have to drive 30 miles from Redondo Beach.

"Amazing!"

Buying a car can be tedious and flat out annoying, but Fazzi was amazing and made the process absolutely pain free. Hes so generous and kind and had my best interests in mind when working with me. I would recommend Fazzi to all my friends and family, what a great guy!

"Chevy Van Nuys"

I trust Chevy Van Nuys with my car. I have not been disappointed yet. I have been taking my car here since I purchased it from Chevy Van Nuys in 2013.

"Keyes Chevrolet"

08-19-2016

It was fast, affordable and very friendly. It was fast, affordable and very friendly. It was fast, affordable and very friendly. It was fast, affordable and very friendly.

"Always Pleased Until Now"

08-16-2016

Warranty service, including a tire rotation resulted in my tire pressure monitor being disconnected and a return trip to have it fixed. One week later I am returning because my car vibrates at speeds over 60. Wheel alignment? Tires out of balance? Whichever, I will be charged to have it fixed. Id have been okay with that, but, as they were rotating my tires, why could that not have been checked before releasing the car to me? Oh...if they couldnt be bothered to reconnect the sensors, why would they care to check my alignment or balance? 3 visits instead of 1 leaves me a suddenly very dissatisfied customer.

"Very Good"

Everything was excellen. Its was quick and easy. Thanks

"Very Good"

Excellent service. It was very quick and easy. So Im happy with my new Chevy volt

"Keyes Chevrolet Van Nuys, Ca"

06-15-2016

Buying my recent car was a great experience at Keyes Chevrolet in Van Nuys. Randy listened to exactly what I was looking and found it quickly. I was in and out in less than an hour and a half.

"Exceptional Service"

I came in for recall work on my Saturn. Ray helped me throughout the process. He was extremely pleasant and professional. He explained each recall and what it meant. Explained how much time each process would likely take and even explained what could happen and how long that would take. I felt extremely comfortable leaving my vehicle at your dealership. He went above and beyond just the service of my car though! We had traveled from Anaheim to have the work done and knew nothing of the area. Ray gave us tips and ideas on what was available to do and what the best way to go and return was. Ray called when the repairs were done and when I told him where we were coming from, he gave me tips on freeway times and alternate routes to help us out. While our initial intent was recall work, I was so impressed by the additional family care, I wont hesitate to return to your dealership when we begin looking for a new vehicle!

"Happy & Proud Owner Of A 2015 Chevy Cruize"

Went in to Keyes in Van Nuys yesterday to look at the Chevy Cruize to see if I could find one that would fit within my budget, and with the help of my sales person Flint Reisfelt he made it happen for me. I left with a 2015 Chevy Cruize. Flint was very helpful and knowledgeable about the features and comparing one model to another that would be best suited for me. I would highly recommend him to anyone looking for a vehicle there. Annamarie

"Saturn Service "like The Old Days""

03-10-2016

The new Keyes Chevrolet facility is a showplace that is actually pleasant to spend time in. The staff is courteous and helpful. Its a pleasure to take my Saturn in for service here. The only caveat now is the phone system which must be upgraded. Long wait times and dropped calls are a problem.

"Keyes Chevy Is Great!"

Service is fast, friendly and efficient. Just what I would expect. Very happy!

"Great Experience Buying A 2016 Chevy Volt At Keyes"

Great experience! Very happy with the car, the price, and the service I received from all the staff at Keyes!

"Great Updated Facility And Customer Lounge. "

Always a great experience, warm and clean customer area. The bathrooms always are clean. Pedro Garcia takes care of my car needs--great person and very friendly and professional.

"Awesome And Excellent Service! Clean Building "

Pete is the best! He answered all our questions and helped us with our car to get serviced! He was patient and friendly and will definitely work with him again in the future with our cars needs.

"First Class! Honest! Follow Up!"

Your service department and in particular, Peter Garcia, is why I chose to lease my new 2016 Volt from Keyes.

"Keyes Chevy Robert"

Keyes Chevy is the best Robert sold me a 2015 chevy Impala and i have never seen anyone like Robert because he got to know me and my family and took really good care of us Robert is the best

"Great Service, Clean Facilities, Shuttle Service "

My car wouldnt start one morning and I had it towed to the dealership. Robert was my service advisor and he made this small inconvenience a non issue. The team figured out what the problem was (fuse box/battery) and got me my car back in two days. It was just a overall great experience and appreciate Robert and you guys over at Keyes Chevrelot.

"Great Experience Buying A Volt"

We just bought a new Volt from Hovig and he surpassed our expectations. He was knowledgeable, personable and always available , and continues to assist us whenever a question occurs.

"Great Service"

Everyone was very friendly and helped me with all my questions. They were on time with everything they did. Very pleased.

"Great Service Rep; Poor Service Wait Time"

My Service Department contact, Rene, has been the nicest, most courteous person Ive worked with since I purchased my 2013 Cruze back in January of this year. He seems to actually care about the customer, and as a former retail business owner, that means a lot to me. My disappointment comes from the fact that in my last two visits, a job that should have only taken a hour to ninety minutes kept me waiting between four and four and a half hours. My first visit to get work done also took an extreme amount of time. I dont know if this is a reflection of your service bays are slammed every time I come there, or if you need more technicians, or what, but this plays against the Keyes family. Again, experience with Rene: fantastic; experience with getting my car serviced: not so much. Thank you for caring about my feedback.

"30,000 Service"

Took the car for 30,000 service. I waited and was kept fully informed throughout by Rene of progress and problems that occurred. Totally well managed.

"Excellent Service"

12-07-2015

As long as Ray is there...you will have my business and constant referrals. I had such a bad experience prior and he made sure those mistakes did not happen when I brought my car in for the service that did not happen when I brought the car in previously. He kept in touch with me, updated me. I have changed my opinion about the service department because of him! He is service oriented !!!!

"Car Repair? A Breeze."

Robert and the entire service department were incredibly helpful, courteous, and efficient. The rental car process was a breeze and I loved the frequent updates on my cars repairs. Thank you!

"All Went Well"

4 tires, realignment and a recall fix took most of the day. All went well. Nice people kept me informed. Shuttle to home and back with friendly driver Mike. All very professional.

"Service Writer Is Outstanding"

12-07-2015

Pete keep his comittment to have me in and out in a hour and half but when the car was on the hoist they fournd a small leak in my water pump. I told them to make the reparis, Pete set me up with a rental car and much to my suprise the car was done by 4:00pm that same afternoon. Pete is amazing

"Excellent Customer Service"

Happy with the experience. Compared to an experience we just had with a Toyota dealership where they tried to rob us blind, this was a good experience by far. Rick and Robert were professional, patient, and thorough. Rick had to go on a ride with us to hear a noise we were complaining about and he never once rushed us. He made us feel like we were the most important customer there. The wife and I were impressed. We will definitely go back here again for any service.

"Poor Refund Procedure"

For the most part good but there is a thing i think could be addressed. I was there for some warranty work which went fine while I was there I told the fellow that I had a cracked mirror and maybe I should order a replacement. So he looked up the mirror and said it would be 117.00 plus another 70 for labor but they would have to order it. So I ordered it and paid for the purchase of 117.00. As I thought about it later I did some checking around and found the same item for 59.00, and since i felt replacing a mirror shouldnt cost 70 dollars and since i didnt have the item I felt it wouldnt be too difficult to cancel the order and get a refund. When I called I was told I would have to come in the office to do that. Quite frankly I feel that was unnecessary. There shouldnt be any difficulty in just doing a refund over the phone. Its done all the time everywhere for all kinds of things. Anyway I used my lunch hour to go in and I had to wait for the fellow who had sold me the item. He was there but helping someone else and I was surprised to find that none of the other 6 guys there could do a simple refund. The guy eventually got to me and he had to call the parts dept , wait for some kind of requisition number or what not. At this point I have been there 30 minutes. Thats not acceptable. Everyone I dealt with for the most part were courteous, but your procedure for this is not good. I should not have to spend over an hour with driving time to do a refund on an item I never picked up.

"Great Service"

Frank, the service rep is always very courteous and helpful. I live 3 hours away and Im always willing to take the drive because of the positive experiences Ive had at Keyes.

"Great Service"

I didnt have to wait that long for someone to come out and greet me and ask me what I was in for at maintenance. Rene Sazo was very helpful, friendly and educated me well on my vehicle. Will definitely return and see Mr. Sazo

"Chevy Volt Buyer"

Andrew Kinsey was a fantastic salesman. Very knowledgeable and helpful. Answered all of our questions. I would recommend him to friends and colleagues with the highest regard.

"Excellent, Thorough Service Experience"

Always good with follow up. My new Service Advisor was Rene Sazo and he was excellent through the entire experience.

"Great Service"

Always been taken care of by your service Jeremy Rohas been a very kind and helpful all the time. Thank you Keys CHEVY

"Enjoyable Service"

I have always enjoyed my experience with your dealership. I have been a preacher of your service and I cant wait to purchase my next Chevy vehicle, hopefully a Silverado or a Traverse.