"Exceptional Customer Service!"
I did not purchase my Sante Fe Sport here, but I wish I did. The service at this place is fabulous! They answer the phone, return phone calls and listen to your concerns. I had to bring my car here on two separate occasions for safety issues and it is closer to my home. Both times I was happy with the service. I am under contract with another dealership for free tires for life as long as I take my car to their dealership for maintenance. This other dealership had my vehicle NUMEROUS times and did not fix the problem, (the vehicle needed a steering column replacement for clicking in the steering column). Sussex Hyundai had it ONCE and fixed the problem. The service team and mechanics really know their jobs and do it well! Thank you again! My car runs like it is brand new!
"Great Service|great Atmosphere|great Communication"
First time doing service at this dealership. I have always enjoyed working with Hyundai dealerships. Facility is well marked, open and airy, clean and bright. The professionalism+friendliness of everyone I encountered made the wait time go quickly. Communication about my servicing needs, issues to address, and anticipated maintenance was clear and not pushy. Everything they recommended aligned with vehicle recommendations and the service history I knew about my car that they did not have on file. Would absolutely bring my business here every time. Its location is a little further of a drive but much easier to access. I look forward to the day (still years away) when Im in the market for a new vehicle again to experience their sales side as well.
"Grandma"
This dealership is well run-very efficient and quality customer service. The restrooms are impeccable and the showroom invites you to want to buy. Service was timely.
"Easy, And Painless!"
This was my 6th Hyundai, and am completely satisfied. Bob Howlett is the BEST!
"2014 Sonata Purchased Brand New 7/14 Mileage 6500"
The girl who helped me, unfortunately I do not remember her name and if it is on the paperwork that is in my car and I want to get this done before I forget, was extremely helpful. To a point above and beyond what she was required to do for me. Its a shame how far customer service has sunk over the past 40 years or so but she was like it was in the good old days I have to be honest though regarding a portion of the repair of my car. There is something wrong with what the readout is on the "Trip Function" regarding my average speed driven. The mechanic was trying to give me a line of you know what trying to convince me it is fine. When I left the service department I reset the Avg Speed to zero and took the long way home. For 10 miles I drove between 40-60 MPH never going below 40 MPH. It took a good 7 miles before it even showed that my Avg Speed was 18 MPH and when I pulled in my driveway, oddly I had driven exactly 10 miles, and as referenced before I was driving between 40 and 60 MPH NEVER GOING BELOW 40 as it is all basically highway, Rt 23 to Rt 565 to Rt 517 the "Trip Function" said my Avg Speed was 23 MPH. There is OBVIOUSLY SOMETHING WRONG and I do not intend on letting this drop. First of all my best friend was a mechanic for a dealership and he instructed me that the mechanic does not get paid for "diagnostic time" only for the labor. Is that the problem? Or is it that the cost to replace the broken computer will cost too much. As I said I am not going to just let this drop. I basically wiped out my savings because I had to buy a car immediately as my other one was totaled. I realize that knowing your average speed is not that important but that is not the point. I paid a lot of money for this car and I want ALL OF IT TO WORK PROPERLY.
"Veloster Brought In For Service And Tire Rotation."
Excellent. They always do a good job.This is a pain in the butt having to put in fifty characters for a review.If you keep kicking this back at me I will give it up.
"Professional And A Pleasure To Work With"
Would recommend this dealership to anyone in the market for a new car
"Car Service"
Over two hours wait for an oil change when I had an appointment, seemed excessive but other than that, the experience was satisfactory.
"Patrick Oconnor"
Overall my experience at Franklin Sussex Hyundai was excellent. Eddie, the salesman, was great. As time was of the essence and as a first time car shopper he walked me through the process with a certain level of grace and seamlessly got me into a new car. The day I got into a new Hyundai I was shopping at other dealers and none of the other salesmen at the other dealers handled themselves as well as Eddie. On top of that I really appreciated that Eddie included my mother and girlfriend in the process and offered them a suggestion on a great place to grab some much needed food while I needed to fill out the paperwork for the car. Without a doubt, I would not be in a Hyundai if it wasnt for Eddie!
"Would Recommend This Dealer To Anyone!"
Had a great experience. They worked very hard to get me into the car I wanted!
"Continued Great Service"
Another excellent service .............................................................................................................................................
"Greatest Place For Sales And Service,"
everybody is just so nice there. Thanks for everything.
"Happy Customer"
Prompt, friendly service. Nothing to complain about.
"Great Experience"
This was an easy and pleasant buying experience. Our salesman eddy was helpful and knowledgeable.
"The Best Place To Get A Car!"
The sales lady Erin was wonderful very easy to deal with and there managers Gene and Lenny were great guys to also very helpful
"Owner"
Great service and Fast an respectiful would recommend at anytime.
"Oil Change"
Work completed. Tire leak (small nail) completed free of charge.
"Competent And Professional"
Very friendly. I leave my vehicle maintenance in their hands and thy only do what is required.
"Terrible Car Buying Experience"
I went with a friend for her to buy a car there. The salesman was nice but the rest of the experience was terrible. The finance manager was one of the rudest peoe I have ever met. The entire experience was so bad we left and went to a different Hyundai dealership to buy the car that we wanted
"Customer"
Water damaged my rear-view camera and the camera was replaced free of charge. They washed the car free of charge as well. Very pleased with the service.
"Good Service As Usual"
The service team at Sussex Hyundia is always professional and pleasant to deal with.
"Allen Pokrywa"
general service and oil The waiting room is very nice with free coffee and tea. and is well laid out.
"Installation Of Remote Start System"
Remote start was installed by your dealership on a new 2015 Tucson I just purchased. I was very satisfied with the arranging of the appointment and the installation and operation of the remote start system.
"Jimmy L"
Happy with purchase and dealer - thorough and helpful
"Excellant Dealership"
YOU CANNOT GET BETTER SERVICE ANYWHERE!! VERY ACCOMODATING, VERY FRIENDLY AND REASONABLE. THEY EVEN HAD MY CAR WASHED - A VERY NICE TOUCH! THIS IS MY THIRD CAR FROM THIS DEALERSHIP AND WOULD NOT CONSIDER GOING ANYWHERE ELSE FOR PURCHASES OR SERVICE.
"Oil Change, Check 23 Pt Inspection."
Routine service, 23 pt inspection, Results were OK.
"Getting My Car Serviced"
the service department was very good. the mechanic I spoke to was very nice if you have a chance to get your car serviced you should ask for paul very good person. and if you wan"t to buy a car you should ask for erin lamb.
"Oil Change"
Friendly and professional customer service reps. Work done in time frame told.
"Wonderful Experience"
Staff was extremely helpful, experienced and knowledgeable about the vehicle and service requirements. I was looking for a dealership to service this vehicle 2005 XG350L since I just received and they passed the test with flying colors! I continue to use them for my service needs and hopefully reward them further when my daughters begin to drive.
"Low Tire Pressure"
I was very pleased with my experience at this dealership!
"Hyundai Repaired"
Car was done in timely manner, car seems fixed (so far, havent driven it much yet) They picked me up as I had no way to pick up my car. It was a good experience
"Franklin Sussex Hyundai"
This was a regular service appointment. Experience was pleasant and service was excellent.
"Service Visit"
Ever since the day I bought my Hyundai from Franklin Sussex I have been tremendously satisfied with the attentiveness of the service provided by all of its employees. The dealership is well operated, clean and well organized.
"My Sonata"
As usual, I had a wonderful experience at this dealership. Everyone is always very helpful, courteous and knowledgeable.
"Service"
Waited a little long...but, waiting room was nice.
"Purchase Of Hyundai Santa Fe"
We are very satisfied with our customer experience and would recommend this dealership to friends and family. The overall transaction from entering the dealership to driving away with our car was a pleasurable experience.
"They Made It Easy"
02-14-2015
everyone was helpful and friendly. Erin really spent a lot of time helping us narrow down our options. the process took longer than expected, but overall we were very satisfied with our experience.
"Second Check-up"
Went for second check-up this morning and passed with flying colors. Everyone was in good spirits and were very helpful in answering questions.
"Franklin Sussex Hyundai"
Everyone was very courteous and helpful. Their waiting area is pleasant, and my car was cleaned inside and out.
"Great Service And Parts"
Parts and service is great car was completed quickly also its great that the parts department had there parts on hand!
"Service Review"
I am quite satisfied with my experience. Karen was very pleasant and informative during my visit on 10/15/14. In fact everyone I encountered was very pleasant. I will go there for future service. This is the second vehicle which I purchased from this dealership and as long as they keep doing a good job, I will continue to be a customer.
"David Lott"
We had a good experience with the buying process. Thanks guys
"Service And Sales Review"
Excellent service. Sales personnel are very friendly and tech savvy.
"Owner"
Great customer service. Professional and very friendly.
"Hyumdai Dealer Customer"
Very satisfied with visit to Hyundai to service my car.
"A Happy Hyundai Santa Fe Owner."
I am very happy with the attention and service I received from Franklin Sussex Hyundai. I will continue to use them in the future and hope to establish a closer customer and dealership relationship. Thank You all for your service. Victor M. Perez
"Deborah Heiser"
Everyone is very pleasant and greets the customer with a smile!
"Friendly People Hen On The Road"
The facility is great as is the customer service. We are from South Carolina and when we come North to visit our children and my Hyundai needs service I always come to Franklin Sussex...oil changes and vehicle safety checkup for the long drive home.
"Santa Fe Recall For Possible Stalling"
A recall came by mail for a possible computer issue on the SUV. Id had no trouble but called and booked her in - they fitted me in quickly. The staff were very helpful, pleasant to talk to and had the work done in less time than they had estimated plus the car was washed and vacuumed. Everything is still working fine.
"Satisfied Customer"
Much improvement with the new owner. Im a repeat customer now. I have nothing to complain about everything went very well.
