"Good Sale Bad Service"

10-20-2017

I bought my wife a 2010 Highlander she loves the car the first week we own the car engine light started coming on call them took the car back they took care of it three months later I have another problem with it and they will not return my calls Im very unhappy with their service

"Excellent Experience With Issue Though"

We found the SUV we were interested in online, went in Thursday night to see it. Karrie assisted us but we had to think about it and we have a 19 month old so it was nearing her bedtime. Move along to Saturday we decided to stop in again and met with ray and Camilo. Camilo had introduced himself Thursday night as well. We went over numbers, went over my husbands SUV for trade in. Nearing my daughters nap we told ray and Camilo we would be back later on. Camilo called me a hour later and said he could increase the trade in value, so we decided to go back around 3pm to close the deal. We went back and another manager nick came to explain the finance etc. I was puzzled because the nr wasnt what was agreed and when I asked maybe he didnt hear and I figured it was probably the old sheet. Fast forward to 5ish pm nick comes back explaining the rates etc and I said again that isnt the rate we agreed on. He said he couldnt do it thats why he had come over and thats when my husband and myself got up. We explained that isnt the deal and my husband said this is a scam and reason for why car sales have bad reps. He said this is void and ripped up the paper and nick commanded him saying hey hey sit down sit down now while he was getting my daughter ready to leave. The tone and way he spoke to my husband was like him speaking to a child and at this time my husband looked at him and said who do you think you are to tell me to sit, we wasted two hours here and this is a scam and rightfully cursed at him, especially since this is our 3rd time here and we had our daughter with us (anyone with a child knows they have attention spans of 10 mins) who the staff helped entertain her. We left and another manager Junior talked to us apologizing, he was very professional and pleasant. We explained our part and I even said this wasnt what was told to us and we wouldnt have wasted our time especially since there was another similar deal at another dealership. Nick even had the nerves to say Camilo shouldnt have agreed hes been here what 5 days. That itself is so unprofessional as well as Thursday night when we were leaving speaking to karrie he lit up a cigarette right while our daughter was next to us talking. After letting that incident calm down, we called Camilo and he was apologetic, we returned to the Mitsubishi side to meet ray and finish the deal. I have to say Ray and Camilo were both very professional and understanding, they worked with us and worked with what we needed with no sense of pressure or pushing us. Other staff members we encountered were very friendly as well. Would I return? Yes I would but I wouldnt deal with nick based on his gruffness and not having the ability to stick to words. It isnt even the fact of the amount but rather on principles. Camilo called saying the trade was higher, thus why we went back. To be quite honest Im not even sure why nick butted in our sale to begin with. There are many managers there and I think that is confusing itself. The gm Anthony was very nice as we were at the Mitsubishi showroom he was there too and I explained what had transpired. Its a family run business and I hope it continues to succeed especially being here local we wanted to buy from a local dealer, had it not been for karrie who showed us every detail of the suv (im sorry we didnt get to see u on the weekend), the professionalism of ray and Camilo, I am sure we would have gone elsewhere based on what happened with nick. I have also spoken to their chief of staff Chuck who was understanding and professional. Also met Lisa from the boutique store in the Mitsubishi section, who was very friendly and sweet when I went back to use the halterman cash. Sorry for a long review - halterman Toyota still deserves great rating but I figured it would be based on our whole experience here.

"Maintenance"

Buying the truck from haltermans was a great choice. Had Eric as a sales man and was very satisfied. Just been having an issue with my oil changes and a part that needed ordered. Do not deal with Chris in the maintenance department! My first oil change I had an appointment at 3pm and didnt get out of there till 530! 2 and a half hours for a oil change. He was supposed to order a sensor for my truck that I purchased with a light on the dashboard and its been almost 2 months and he just ordered it today! Not satisfied with this part.

"Waste Of Time"

Youre better off pounding your head off a wall...

"Excellent Dealership"

I just purchased a beautiful 2016 Outlander Sport GT from this dealership. Larry is an outstanding dealer that is professional, friendly and most of all, patient. He has made the buying experience a very pleasant one and I am happy that I met him and made this purchase. The sales manager, Denny, is also very professional and assisted with making the purchase run smoothly. The dealership employees are friendly and very experienced. Thank you very much for a pleasant and successful purchase! I absolutely love the vehicle!

"Poor Service Center"

Scheduled a 5k service for a Toyota lease and after many emails and phone calls asking that I not be late I arrive at the dealership, (on time) check in, and go to the waiting area. After an hour I look into the service area and I dont see my vehicle. I look outside and it has not moved. I approach the service girl to inquire about my vehicle and she states quite frankly "well were real busy, were waiting on some part for another car." I explained that I cannot wait and she basically shrugged and and said "ok". Most of my experience inside the dealership consisted of me witnessing a number of the employees out smoking, and the ones inside worried more about pizza than their customers. I understand that service can be delayed, however extend the same courtesy to your customers that you expect out of them. Good luck to you.

"Thanks Manger And Ganesh Jagat"

Yester today, I told this shop, I cant find anyone bring me too their place, then their manger brought me to their place. And the manger ask Genesh Jagat help me. Finally I get a very good car and the lower price!!! They are very good people! Trust me, this is a very good shop, come here, Im foreigner, I dont need lie to you.

"Happy Customer For Life"

Excellent customer service from everyone!!!!!! Nice group of people I felt so comfortable in the showroom. I would refer all of my friends to this dealership when they need a car. Thank you so much Eric and Anthony.

"Haltrmans"

01-06-2016

Good friendly atmosphere as soon as you walk through the doors the salesman was very helpful in finding the vehicle I wanted

"New Purchase "

01-07-2016

The time, patience and attention provided by Kerrie and Roger. Their efforts made the purchase of the new car an easy process.

"Great Service"

01-07-2016

Our Sales person Jahnell Aaron was very helpful, courteous and extremely knowledgeable of the buying process as well as the Rav 4 we purchased.

"Haltermans Experience"

01-06-2016

Ill try to keep this short since I have so much to say. Honestly...2015 was a bad year for me up until I came to Haltermans. I am really grateful to my friend Rebecca for bringing me there and meeting and working with Karrie. Karrie is really an amazing person. I know shes a sales person but talking to her was more like hanging out with a friend. I know 0% about cars but she explained everything to me in a way that if I wanted to explain to someone else, they wouldnt even know that I knew nothing. My mother (Josette, the one this survey is addressed to) is currently battling cancer... and I felt really guilty and worried about how she would be at the dealership because I didnt want to burden anyone or cause any problems, but everyone was so nice to my mom. That was the first time I saw her smile like that in a very long time. and Karrie checking up with my mom; making sure she was comfortable and ok, that made me really happy. Also Im grateful to Roger and I believe his name was Sean (the gentleman that helped us with the paperwork). Roger continued to help me stay positive about getting my car, which I still couldnt believe happened to a person like me. and Sean explained and answered all of our questions and I sincerely appreciate his honesty and everything. Im really really happy with my car. I named her Bella Lugosi. And its awesome driving and watching people giggle and "omg, ITS PINK" at my car while Im listening to Backstreet Boys. My car makes people happy, it makes my mom happy and me too. and I couldnt have done it without the kindness and patience of everyone we worked with at Haltermans. That experience made 2015 worth seeing...and really from the bottom of my heart, thank you. - Gabrielle

"Great Service"

saleperson was very sweet. She explaine everything in detail. Offered us cookies and coffe Place is very nice, clean and very freandly

"My Day At Haltermans"

01-06-2016

Micheal Eames was extremely easy to talk to and to discuss things over with, the car was a necessity to take care of, and Mike was always patient about things.

"Clean, Concise, No Hassle Or Pressure Sales "

Simple , straight forward and no pressure. Knowledgeable sales staff with appropriate inventory.A truly enjoyable purchasing experience. One I will repeat with this dealership again .

"Very Friendly Atmosphere"

The kindness of the salesman helped with the sale, each employee was very polite and courteous. The vehicle picked was very clean.

"Friendly And Clean "

12-14-2015

Friendly, clean and a large selection of cars. Made the purchasing process as easy as possible. Waiting to see how the service department is

"Service Was Excellent "

Friendly, professional, made every effort to help getting the work done as quickly as possible. Also the courtesy pick up was greatly appreciated.

"Recall Service Check"

Efficient, friendly, thorough. You make a customer feel like family. You do need new furniture though in the waiting area. It was rather worn.

"Great Dealership"

12-10-2015

We are very happy with the service provided by the dealership. They really do a great job! Very courteous and professional.

"Great Service"

12-10-2015

Friendly service. Very helpful from the moment I walked in. Answered all questions and was very patient. After, service was complete, they explained everything to me in details.

"20k Service ."

The 20k service was much quicker, unfortunately I lost that time waiting for a service car to come out to route 209 to give me back my wheel lock.

"Good Service "

Good and friendly people to do the service . Very prompt to set and appointment. Very polite and excellent location in town.

"Good Customer Service "

Kerri was very knowledgeable about all the questions we ask her and was very pleasant. I would definitely recommend her to my friends!

"Haltermans"

Melissa, who works in your service department is so courteous and professional and she is an asset to your service dept.

"Very Pleased With Haltermans Service."

12-01-2015

I like being able to make an appointment for service. I really enjoy the concierge-like process from beginning to end. Robert had the answers to a couple of questions I had not related to this particular servicing. Very impressed.

"Great Service"

11-25-2015

I came out with something I would never expect. Sales reps where friendly. Financing took a while though. But happy with what I got.

"Leasing A New Suv"

11-25-2015

Junior was so polite and accomodating. He walked me through the steps and explained everything to me so I understood what was going on. He has so much patience with me. Chelsea was also awesome. I spoke to her a few times on the phone and then finally got to meet her. She was terrific. I also worked again with Steve, who leased me my first RAV4. Overall this was once again an amazing, non-pressured sale for me. Everyone made me feel comfortable. The cookies were awesome!!

"Very Helpfull"

11-25-2015

matt and gina were very helpfull through my experience. they went above and beyond.looking foward to only good experience when i bring my car in for regular service

"Great Service. Very Clean Facility"

I had a great experience. Mr. Robert Swigtek kept me informed at each step in the process. He was patient and always went the extra mile to be helpful. He always explained everything. If I have to bring my car in, I will book my appointment with him.

"Overall Terrific Service"

11-19-2015

I had a very pleasant greeting and work began on my vehicle immediately and was completed within the time frame promised.

"Very Friendly And Helpful. Timely Service"

Everyone at the dealership is very friendly and very helpful. They acknowledge you right away. My car has always been serviced in a timely manner.

"Bought 2 Highlanders In 2006 & Returned In 2015"

Young, authentic, ethical sales agent built relationship with us as repeat customers. Treated us with courtesy, respect, and sense of humor. Answered all of our questions before, during, and after the test drive. Helped us to consider options for financing. Made to feel welcomed and "at home" at the dealership.

"Great Service"

The service staff is very friendly as usual and they finished my car a lot sooner that I expected, the facility was nice and clean as usual

"Haltermens Toyota "

11-10-2015

Matt Raymond..... He went over and beyond to make sure he was getting me the best deal he could.....hes a great asset to your company

"Great Service, Clean Vacility "

11-10-2015

Karrie Riggi was fantastic! She helped both my fiancé and I drive away with Brand new cars. Karrie was very informative and patient throughout the 3 day process. Thanks again Karrie!

"Great Service"

Quick and professional service, nice job. Clean and organize facility. Very nice waiting space with a good service. Will recommend for my friends.

"Worth The Travel!"

Dealing with Matt was a pleasure! I would easily take the 80 mile drive again! The sales staff made the whole process easy and stress free!

"Excellent Customer Service, Amazing Staff !"

This is my second experience dealing with Haltermans Toyota Scion dealership. A little less than a year ago I purchased a preowned 2008 Subaru Legacy. My car buying experience then was not so great. When the car did not satisfy my needs anymore, I thought why not give them another chance, and I am totally glad I did! I talked to the service and parts manager Matthew Roecker. He was always a huge help when I had to service my Subaru. He told me he would introduce me to a sales consultant who would make my car buying experience the second time around a success. That is when I met sales consultant Eric McNicholas. I was a little skeptical at first due to the issue i had prior with a young sales consultant. Though Eric totally proved me wrong. Eric and I clicked from the start, he was very personable, and had an amazing sense of humor. He answered all of my questions and each concern I had he took into consideration in choosing the right car for me. The way Eric presented himself was very professional. He had excellent negotiation skills when it came to the financing sales to make sure I was getting the best deal for the value of the 2016 Toyota Corolla Sport. I would highly recommend Eric Mcnicholas to anyone I know who was in need of a new vehicle. Eric made my car buying experience one to remember. I also dealt with Anthony Gonzales the sales Manager with my loan. Anthony as well, was very personable and excellent to work with. Sean was a huge help as well. Eric and Sean explained everything to me about Toyotas and how a Toyota corolla sport would be an excellent option for me. I did not know how I felt about a Toyota until I test drove it. The car was amazing, and I knew that was the car of choice for me. Lastly I worked with Michael Reilly the finance business manager who drew up my paperwork for the vehicle. Michael was also very personable and was a pleasure working with. Everyone I dealt with to make my experience at Haltermans a success was outstanding. The staff there really values their customers needs and is willing to go above an beyond to help each customer with their questions, and concerns. If i had to do it all over again I would not change a thing about these gentlemen, they were a pleasure working with.

"Fast Friendly Service"

fast service and comfortable waiting area when you get your car cared for and they are very nice service staff

"Great/friendly Service...."

Prompt,courteous,friendly and professional. Thanks folks for a job well done! The showroom is so inviting..and exciting..with the best cookies ever!!

"Great Heman Relations"

I like being told that my car is almost done. I like the TV. Plenty of seating. sujrvey too long for someone who goes every 3 mons.;

"Cnfortable Experience "

Everything went smoothly there was no pressure in the selling.Salesman Eric Kohen most courteous most understanding and helpful . He understoodWhat I wanted in a perticular vehicle and didnt steer me to another vehicle for the sake of a sale. And as a good salesman he listen and agreed with my sence of reasoning .

"Amazing Buying Experience!!!"

CANT RAVE ENOUGH ABOUT HALTERMANS!!!! Thomas Mc Cree was patient, knowledgeable, helpful and kind!!!! He showed me the EXACT car I was looking for!!! I did NOT feel pressured to buy features I didnt want or need. I was able to leave with my new Camry THE SAME EVENING!!! The gentlemen stayed until late in the evening (about 9pm) to make the arrangements and detail my car so I can leave with the car the SAME NIGHT!!! Thomas even emptied the trunk of my rental into my new Camry while I was signing the paperwork!!! Thomas also made sure the rental was returned to Enterprise the next day!!! CANT SAY ENOUGH!!!! EVERYONE run to Haltermans and get your Toyota!!! Mary

"Great Service"

They were very polite and work was done quickly. The work was finished in a good time frame. I will be back.

"Great Service"

Always a pleasure to take the car for service. Courtesy,professional, always trying to make it a pleasurable experience. Always complete service in a reasonable amount of time

"Great Service"

great service very polite people and they talk over repairs before doing any to your car or truck thank you

"Great 10k Service"

It was quick, easy, and professional. Robert was very courteous and walked me through the whole process. He was excellent.

"Great Service"

They checked out the car in a timely manner. Im also happy that they let me know when my car is due for service.

"Processes Is Well Thought Out And Very Convenient"

The service staff were very professional and pleasant. Service was performed in a timely manner. Done right the first time.