"Daphne Was Incredibly Knowledgeable And Helpful!"

I found Waltham Auto Gallery online after searching a specific make and model of car. Daphne was incredibly knowledgeable, helpful, and straightforward. I immediately felt comfortable and not the least bit sales pressured. She was informative on all the questions I asked even about cars not on their lot, she was also extremely flexible. It couldnt have been an easier process to trade my old car, and finance, and purchase my Lexus!!

"Staff Was Super Helpful!"

Douglas was great, and the entire staff was super helpful. The car was exactly as described, and i ended up buying from them. Douglas had everything done promptly, and the car has been great. I would strongly recommend Waltham Auto Gallery to everyone.

"Prompt, Courteous, And Responsive!"

Daphne and Douglas were prompt, courteous, and responsive to all of our questions about buying a car at Waltham Auto Gallery. Daphne worked to help us make our way through the paperwork (sale, insurance, registration) very quickly so that we could be on the road with the car we wanted in very short order.

"Best Experience!"

I recently purchased a vehicle from Waltham Auto Gallery. This, by far, was my best experience in purchasing a new or used vehicle. Daphne was incredibly helpful, flexible, and happy to assist in our not-so-straight forward situation. Daphne was extremely communicative and available to support our purchase through multiple changes and varied financing scenarios. I cant express how happy I am with our purchase and would recommend Waltham Auto Gallery to anyone looking for a used vehicle. I dont live in Massachusetts but will check with them for future vehicle purchases.

"The Most Pleasurable Car-buying Experience!"

The most pleasurable car-buying experience Ive ever had. Douglas and Daphne are great people to work with. They went above and beyond the call of duty, even after the sale, and we really appreciate their hard work.

"The Best Experience Ever!!"

I had the best experience at Waltham Auto Gallery. Customer service was amazing, very honest, friendly, stress free, everything went smoothly in purchasing the car, and Im very impressed and happy.

"Trustworthy Auto Dealer"

Waltham Auto Gallery met all of my needs and took all of the stress out of buying a new car ! I would definitely recommend this location to anyone seeking a trustworthy auto dealer.

"Great Buying Experience "

I bought a preowned Jetta from this family owned dealership run by Doug and Daphne. They were transparent, honest and friendly. No pressure or upsell tricks. I have had my best and fastest car buying experience. No more buying from big dealerships.

"Id Give More Stars If I Could!"

Id give more stars if I could. I had been looking for a Toyota Camry and I live in Connecticut. I found one at a local dealer but they (as usual) kept giving me the run around. They kept saying they couldnt find the keys and were waiting to get new ones cut. Well after a week of that I gave up and went back online only to find a beautiful 2013 Toyota Camry with only 31000 miles! I called and spoke to Daphne and she couldnt have been nicer. She understood my situation and later that afternoon I drove up and test drove the car. No high pressure sales. Its a family owned lot with some great cars. I bought it that same day and picked it up the next. Daphne even put 4 new tires on it. I would highly recommend checking them out before you buy elsewhere. It was worth the 2 hour drive and I love my Camry. Thanks so much.

"Love My New Car!"

Love my new car! I had a terrific experience buying my car from Daphne at Waltham Auto Gallery. The car was fairly priced and I didnt feel she ever tried to oversell me or push me in any way. She was incredibly professional, fair and prompt in her service delivery while I was in the process of buying the car. Honestly I have never had a better car buying experience and I have bought many many cars. They have a small selection but are getting cars regularly....in the two days since Id been there (while waiting to get my car) they had a couple of new cars. I cant say enough...Im not one to exaggerate and I am the first to hop on yelp and give a lousy place a negative review!!

"Best Customer Service Experience!"

By far one of the best customer service experiences Ive ever had at a car dealership. It was a very simple smooth transaction process. Daphne was a pleasure to work with. She was patient and answered all my questions in detail. Ive had my car for a year now with no issues or complaint. Def worth a look.

"Wonderful Experience!"

I had a wonderful experience at the dealership ,the people here are very honest and very respectful and friendly. thumbs up ,Doug and Daphne thank you,great job.

"Wonderful Experience!"

I had a wonderful experience at the dealership ,the people here are very honest and very respectful and friendly. thumbs up ,Doug and Daphne thank you,great job.

"Great Service, Good Prices, Nice Folks"

Found a car at this dealer online and they responded immediately to an email. Their price was reasonable (comparable to others I had looked at). I looked at the car one evening and came back and bought it the next day. No bargaining on price, although they did "round down" to the next lower $100. Fees were normal and they took a personal check (I paid cash). They even ordered some touch-up paint that I could use on a couple of minor scratches by the gas cap cover (and mailed it to me so I wouldnt have to drive in to pick it up). All in all, a very positive experience.

"Great Experience!"

This was my first time ever buying a car from a dealership, and the experience was great & better than I would have imagined! I had no idea what I was doing and was very pressed for time as my car had unexpectedly died over the weekend. I found a Nissan I liked at Waltham Auto Gallery on Saturday & owned it by Thursday with the help of Douglas & Daphne! One thing that really stood out to me was the helpfulness that Daphne displayed while finding me an interest rate on a loan. She was able to get me a better rate by 8%-13% than I was able to find while independently searching for loans. My car is running great & I keep getting compliments on how nice it is! I definitely recommend Waltham Auto Gallery, especially for first time-time buyers & people with little to no knowledge of cars ha!!

"Outstanding Customer Service!"

Daphne and Douglas were absolutely great! They were professional, friendly and definitely not pushy. They understood my need in a getting a vehicle, so they provided a great solution at an amazing price. All I had to do was to reach out to an insurance company and they did the rest from registering the car to inspecting it. Outstanding customer service and a wonderful professional team. I will definitely bring my business back to them. Thank you!!!!

"This Dealership Is Great!"

This is by far the best place there is to shop for a car. There will be no pushing or pressure from this dealership when you are shopping for your next vehicle which will make your shopping experience so very smooth and stress free. This family owned business, ran by two of the friendliest, most pleasant people we have meet. The customer service here is great from the first time you call until the time you sign the paper work and even after. Daphne and Douglas make you feel like family from the start. They have answer every question we have ever had in no other manner than honestly and promptly. Even the mechanic that services the cars here is pleasant. After we purchased our car from Waltham Auto Gallery we have done every servicing that our car (which we have absolutely no complaints about) has needed through Waltham. We live one hour far from this place, but the fact that our questions will be answered promptly makes this drive so worth it. If we have any questions we call and everything will be resolved immediately and for very little money. They always make sure we leave happy and with all matters resolved. Waltham Auto Gallery offers a great selection of vehicles at a very decent price and customer service that is probably worth more than what you are paying for the vehicle you are purchasing here. This is definitely where you want to shop for a car and you can rest assured that you will get so much more than your moneys worth. If this offered more than 5 stars, they would still get all of them marked. Thanks to the whole staff at Waltham Auto Gallery, you guys are the best!

"Wonderful Used Car Buying Experience!"

I moved my adult daughter to the Boston area over the Labor day weekend and had a couple of days to find her a 4x4 SUV with reasonable miles and in excellent condition. After doing lots of advance research, I had two horrible days visiting dealerships in the area. Cars were either not as advertised or not in great shape or the sale man was not letting me go! I was heading back to CA the next day when I came across (by accident) Douglas and DaphneI at the Waltham Auto Gallery. They had the perfect Acura RDX but what was more important was how they handled the entire transaction from the first meeting to the end. It was a wonderful used car buying experience. Dont let the small parking lot put you off as it nearly did me. No flashing neon lights or ample space to move around just good quality cars and service. Kudos to Douglas and Daphne!!!

"Customer Service Was Beyond Excellent!"

For anyone looking to purchase a car I would definetely recommend going to this family owned business!! As I was researching cars to buy, I came across a Nissan Sentra that caught my eye and after requesting more information, I received a call from Waltham Auto Gallery within minutes! The customer service was beyond excellent and they were very accommodating to my needs. In about a week I was able to have my car, and to make things even better they were able to drive my car to my house as a favor because I was unable to pick it up at the dealership. I would recommend this great company to a friend and would even purchase from them again in the future

"Amazing Customer Service From A Great Company!!"

For anyone looking to purchase a car I would defiantly recommend going to this family owned business!! As I was researching cars to buy, I came across a Nissan Sentra that caught my eye and after requesting more information, I received a call from Waltham Auto Gallery within minutes! The customer service was beyond excellent and they were very accommodating to my needs. In about a week I was able to have my car, and to make things even better they were able to drive my car to my house as a favor because I was unable to pick it up at the dealership. I would recommend this great company to and friend and would even purchase from them again in the future.

"Working With These Folks Has Been Pleasure"

My cousin is visiting from China.He was looking for a clean, safe car. We considered several auto dealers and finally went to the Waltham Auto Gallery. I must say that the entire process of working with these folks has been a pleasure. They were friendly and straightforward from our first meeting. We found a vehicle we liked. We would have accepted it as presented, but Waltham Auto Gallery put four brand new tires on the vehicle; the old tires would have passed inspection. I cannot imagine why I would refer anyone to any other car dealer! The car is excellent, too, and I suppose that is the point. (As an aside: Why did I mention that he is visiting from overseas? Because the first place he went, not in Waltham, sold him a Lemon! The inspection station said problems with the car caused a fire hazard. Initially the dealer refused a refund! Were they trying to take advantage of him? Hmmmm.)

"Amazing!!!!"

Cant even begin to express how amazing our car buying experience was through WAG. I had a hard time leaving NH for my purchase, but it being a small family owned business made me happy to support them. After weeks of looking for the best used minivan in NH, I expanded my search radius and immediately found the van! The price was already unbeatable, but of course you have to try... Douglas was firm on his price and I dont blame him, it was the first price Id found that was lower than the KBB value! I wasnt about to walk away from the best deal out there either! We were unable to drive off with the car that day and being from out of state it was becoming stressful figuring out when to come back for the van...so after Daphne, in her superhuman way, got us financed And Douglas drove our paperwork and our van to our FRONT door. Above and beyond. I will be recommending WAG to everyone and be looking to them when its time for our second vehicle! Thank you to the best team out there :-)

"Waltham Auto Gallery Is The Place!"

If youre looking for a small family owned dealer Waltham Auto Gallery is the place! Doug and Daphne you guys rock! Thanks for taking the stress out of purchasing a car! I will definitely send friends and family your way!! Thanks again! Bonus was got the car we set out for!!

"This Was The Best Car Buying Experience"

This was the best car buying experience I could imagine! Especially after dealing with pushy used car dealers! Douglas and Daphne were both super nice, easy going and honest. I got a perfect vehicle at an awesome price and they took care of everything for me!

"Most Positive, Non Stressful Car Buying Experience"

I just had the most positive, non stressful car buying experience ever! I would highly recommend Waltham Auto Gallery! I felt nothing short of comfortable the minute I walked in the office. I was able to take the vehicle I was looking at to my mechanic, no hesitation or questions asked. Daphne is awesome and so easy to deal with, she did everything for me all I had to do is sign papers and pick up my truck, it was amazing. I am a single mom if 3 so I dont have a lot of time and she made the process so stress free. Douglas was there to answer any questions about the truck and make sure everything was running smoothly. If you are looking for a good quality used car try them first. They truly are a no pressure dealership..could not have asked for a more positive car buying experience..thanks guys!

"Waltham Auto Gallery - Highly Recommended"

My car was PERFECT from the start. Price was right on the bluebook value. Great dealership, great people, great service. (Given others comments about problems encountered, Id say Waltham Auto Gallery may be lacking technically BUT they always seem to make up for any such deficiency. In the case of my car, there was no such deficiency.) I would happily recommend them to ANYONE!

"I Recommend To All My Friends"

WOW I Linda was pleasantly surprised how easy it was to check out and purchase a vehicle 1st stop found and purchase 1 hour and got to drive it home insured and ready to go. in three days I recommend to all my friends check It out!! thanks Daphanie

"Thank You!"

Thank you! This was the best experience my wife and I have ever had buying a car. They are a professional family-run operation...fair and friendly. They went out of their way to make sure we were satisfied with the sale. We will look to them when we purchase our next vehicle!

"Great Family Run Car Dealer!"

Waltham Auto Gallery is a great family run car dealer! They provided my husband and I with the easiest car buying experience Ive ever had. They are so honest and up front, I would recommend them to anyone.

"Waltham Auto Gallery, Hands Down, Best Dealership!"

Waltham Auto Gallery, hands down, best dealership! Great people (Daphne & Douglas)! This was the best car buying experience for me. We went there with a Acura TSX in mind and Daphne helped us get the car we wanted. With such great customer service and a excellent selection of cars, we will definitely recommend this dealership to everyone we know looking to buy a car. Thank you all very much!!

"Excellent Dealer With Excellent Cars!"

Excellent dealer with excellent cars! Daphne gives you the best price she could offer and she is really nice! And the car has good quality and is really new in condition. Also the processing speed is truly fast! I got my new car within two days! REALLY recommend Waltham Auto Gallery.

"So Helpful And Nice!"

i had looked at several dealerships and dealt with salespeople only interested in pushing a sale. then i found daphne. i saw her shop on cars.com, and due to my other experiences, wanted to get all the details before driving up. she patiently answered at least 20 emails, and even ran my credit to be sure id qualify for a good rate. when i got there, she had the car i wanted, super low miles, beautiful. she was so helpful and nice to deal with, i bought it that day. thank you daphne!!

"Great Car Buying Experience"

What a great dealership (and after shopping around for a while I never thought I would say that about a car dealership!) I echo all the other positive reviews on here. We were very happy customers. So many of the other dealerships we visited were high pressure or unpleasant. Working with Waltham Auto Gallery was a very pleasant experience and we made our car buying decision on wanting to work with them and support their family business. We appreciated that they offer such a high quality selection of vehicles at reasonable rates! Daphne made the whole process go very smoothly. We absolutely love our Lexus RX350. We would definitely buy again from them.

"Hassle Free Experience"

Where to start??? After weeks and weeks of searching for our dream vehicle and almost giving up hope we ran into this family owned dealer after dining in a nearby restaurant. We saw the vehicle model that we were looking for in the color we desired. We decided to stop for a "quick" look and were promptly greeted by Daphne. She was great, asked us a few questions and let us roam throughout the lot. Although we saw what we wanted, we couldnt help but walk around the rest of the lot. The selection was great, tons of beautiful cars with low mileage at great prices! What stuck out and really sold us was the hassle free experience. It was family owned and there wasnt the "big name dealership" pressures. Believe me, we have seen the desperation in some of the salesmen in the larger dealerships. One even took our keys and kept us hostage! Not this one, the sales process was very straight forward. The price was very competitive! (We research everything) and the vehicle was in great condition and recently service! After a few days the vehicle was ours thanks to this great gem located in Waltham! Thank you Waltham Auto Gallery! You made buying a vehicle as easy as buying groceries.

"Great Help. Great Buy. Wed Do It Again!"

We bought our car sight unseen from our computer in Maryland. Admittedly we had some feeling of uncertainty. But Daphne and her family made the experience of a buying a car in Mass a real joy. Quick responses. Understanding our numerous questions. Great help. Great buy. Wed do it again thanks to Daphne!

"Daphne Was Awesome!"

From the beginning my experience at this Family Owned dealership was phenomenal!! They made my car shopping experience so easy and non- stressful! I would definitely recommend them to anybody looking for a good priced vehicle with excellent customer service! Daphne was awesome!

"Extremely Helpful"

Daphne made the experience of replacing our totaled vehicle so easy! She was extremely helpful both on the phone and in person. Our purchase was completed in 2 days! Friendly knowledgeable, and honest. We had the new vehicle checked by our own mechanic the same day we took ownership and he confirmed everything Waltham Auto Gallery stated was done on the vehicle was in fact done. I highly recommend Waltham Auto Gallery to anyone looking for a reliable vehicle at an honest price.

"Very Responsible Professional."

They care about very details and are very responsible professional.

"No Pressure Or Hassle Like Most Dealerships!!"

No pressure or hassle like most dealerships!! Daphne handled every aspect of paperwork and I literally only had to pick up the car. Recommended for your next car buying experience!!!!

"I Would Highly Recommend"

Disclaimer: this is not a paid endorsement and I have not received any incentive to provide a favorable review for this establishment. That said, 5 stars is simply does not fully capture my recent experience with Waltham Auto Gallery. Theres nothing slick about this business, in fact, if you sneeze driving down Moody Street youre likely to pass right by. In any event, once youve done your research and have decided on what make, model, year, and price range youre looking for, look at their inventory first. If they have the car for you, this family owned dealership is the ONLY place to buy a used vehicle. Last Thursday I stopped by to take a look at a 2007 Honda Odyssey. Test drive went well, low miles, excellent condition. Wanted to have evaluated by my mechanic who was located a half hour away, they drove it there on the spot. He discovered a few issues that needed to be addressed so I had a conversation with Daphne and expressed my concerns. No discussion, no haggling, done..well take care of it. They installed all new brakes, and we negotiated 4 new tires with installation and alignment at no extra cost to me. Additionally, one button on the heating panel was stuck and that was looked at too. Next, Daphne arranged all financing at the lowest possible rate, her Mom did all of the running to insurance company and the registry, her brother completed all repairs,and they had the car inspected as well. I did nothing other than sign a few papers and returned Saturday morning to retrieve a car that was ready to drive away. Returning home, and doing my own thorough inspection trying to figure out all the bells and whistles, I discovered the heater button had gotten re stuck and a latch on a rear seat was broken. I called to report these issues and, again.. no discussion, no haggling, come on back well take care of you. They really are that good ! I am beyond impressed with Waltham Auto Gallerys dedication to customer satisfaction and their attention to every detail of your purchase from providing the best price on the car youve been searching for to getting it ready and on the road for you. I would highly recommend this business as your first choice. Nothing fancy, but if your looking for good, hard working, professional, fair, and honest people to buy your next used car from, this is your best bet. Thanks Waltham Auto Gallery for a wonderful experience !!!!

"This Car Dealer Is Excellent !"

This car dealer is excellent ! I drove 150 miles to buy this car. Everything when well. Daphne is a pleasure to work with, I would buy a car from them again no question. Thank you for an honest hassel free experence. Kevin Dean

"Awesome Used Car Dealership!"

I bought a used 2007 Infiniti G35X from Waltham Auto Gallery over the summer. It truly is a great car, and I got it for the best price I could find in and around the city of Boston. Great customer service, and the owners are really friendly. When my audio unit recently broke in my car (very common among foreign cars), I called them up and they quickly took action and fixed the car at half the cost any brand name car dealership would charge! (I know, because I took it to Infiniti first and they quoted me a crazy amount of money.) Waltham Auto Gallery was able to fix it perfectly! I was very happy, and they were happy to help. I couldnt have asked for better service.

"Couldnt Have Been Easier To Work With"

Came upon this place through the internet. Their price was a good $2k-3k lower than similar cars I had been looking at for a while. I dont love the car buying process but I had done enough research that I knew what they were offering was a legit deal. Daphne couldnt have been easier to work with. Ended up agreeing to buy a car but had a small issue with the tires once my mechanic looked at it. Daphne didnt push back and took $200 off of an already good deal. Id imagine Ill be back in a few years when my other car needs to be replaced.

"Great Experience With Daphne!"

I HAD A GREAT EXPERIENCE DEALING WITH THIS DEALERSHIP. THEY TREATED ME WITH THE MOST UP RESPECT AND WAS VERY FRIENDLY.

"Could Not Be Happier!"

I couldnt be happier with both my experience and purchase with Waltham Auto Gallery. I stopped by after seeing a 2009 Honda Civic online. At no point did I feel any pressure and the team was so friendly and happy to answer any and all of my questions. This was my first completely independent car buying experience, and they made it so painless while going above and beyond what I would have expected from a dealership. Douglas and Daphne were excellent and I felt like they were on my team versus just trying to make a sale. Highly recommend them!

"I Could Not Be Any Happier!"

About 2 weeks ago I purchased a 2008 Acura RDX and I have to say I could not be any happier! I researched a lot before buying a car and definitely came to the right place! I came in on a rainy day, no appointment and Daphne the Finance Manager could not be more kind, polite and helpful! She answered all my questions, explained the different types of cars she had and provided me with all the CarFax! I did not only fall in love with the car, but they made the transition with the loans and everything so smooth! Thank you again for such a great experience!

"My New Favorite Dealership...."

Just recently purchased a 2005 toyota highlander. It had just gotten put up on the site that night and i was there to meet them first thing in the morning. Very competitive pricing but what was even more enticing was the overwhelming positive reviews this dealership has. My wife and I had our share of bad experiences so this was a plus to us. When we got there to check the car our is was super clean overall. they have really good contacts with getting you approved and i got a great deal and interest rate. but it doesnt end there. i am the type of driver that is a stickler when it comes to cars..if even the smallest thing goes wrong or is out of place it completely turns me off on it. Their service is second to none and i even asked them to do somethings that werent any fault of there own and they took care of it for free even after i offered to help with some cost. Daphne and Douglas are a great team. at the rate in which my wife and I trade in cars I am almost looking forward to the next purchase we make from them. It is so rare to see such compassion and push for a great customer experience..they get it..and there mechanics are extremely knowledgeable as well..do not hesitate to buy from them as we wont in the future...kudos from one happy family..

"My Highest Rating!"

I always dread looking for a used car but that has changed now that I found Waltham Auto Gallery. The staff go out of their way to make the car buying process a pleasure. My highest rating. Thank you.

"Five Stars Is Not Enough Would Give More!"

Waltham Auto Gallery was by far one of the best second hand deals I have been able to fined in and around the Waltham Newton area. I was a first time car buyer and overall I had a great experience. They were very nice, family owned, really willing to help give me the best of everything. Did not hold back any information that normal places would try to keep to them selves. Definitely will go back and will refer to others, my parents are actually going to go there to buy a new vehicle as well cause they offer very clean and good cars at prices that are very reasonable, they also offer a great warranties that is not the have too, by the state and they helped me get the best rate and price I could possibly imagine where everybody else wouldnt. Five stars is not enough would give more will be doing business with them for a long time....

"Very Friendly"

Great service, very friendly. Got a great truck for a good price and was happy with my trade in value .