"Failure Test Drive."
I was supposed to test drive a vehicle, drove 40 minutes to get there just to find the car was dead, wouldnt start, other cars blocking it, nobody care to try and get it started for me, there was no warranty, dealer only guarantees inspection problems, representative was not knowledgeable of the vehicle at all. Very poor customer service there in my opinion and experience.
"Marty Maher Service Adviser"
Thank you Marty and the entire team for treating my father and myself like family! My father had just started a 5 hour drive from New Hampshire to Connecticut to see me and less than 45 minutes into his drive his truck broke down! Not only did Marty help with a tow he also helped with a loaner car so my father could continue his trip!!!! I would highly recommend Tilton Auto Serv to everyone!
"Great Sales Rep, Terrible Sales Management"
The sales rep was great, but the manager, Andrew, was extremely condescending once I informed him that we were too far off to have a deal. After being spoken down to for the third time, I felt compelled to point out how rude he was being. As you might imagine, Andrew was unhappy that I held him accountable for his behavior, as well as held him responsible for trying to convince me that I had looked at a truck two trim levels up from what I test drove. It is too bad that Andrew could act more professionally. In the week following my visit to AutoServ, I was able to sell my current vehicle. Rather than dealing with Andrews old school, confrontational, sales tactics, I purchased my new truck from a sales manager that does business with integrity. Even in NH, we all have plenty of options on where we spend our money. I have no doubt that Autoserv is a good dealership overall, but I had to choose to spend my money elsewhere because of Andrews approach. Andrew, you took money out of AutoServs pocket, wasted my time -- and most importantly -- took money out of your sales reps pocket. Had you treated me with respect, not only would you have received respect in return, but you would also being delivering a truck to me this Saturday. Speaking with friends following my visit, I have learned that I am not the only person that has had the same experience with you. I hope you can adjust your approach before doing real harm to a well respected local business.
"Great Dealership! Made My Daughters Christmas !!"
Bought my daughter her first car for Christmas and could not be happier with the sales team and overall experience. Thank you! -Rick
"My First New Car Purchase."
I was very nervous buying my first NEW car. My salesman, Michael Tierney , made it a very smooth transition. So smooth I asked him, Whats the catch"? He was quick to respond to my many texts of questions, and very patient with me. He has the perfect personality for a salesman, makes you feel very comfortable. I would highly recommend him to all of my friends. Very positive experience. Thank You!
"Bob Labrie"
This is the second time Bob LaBrie has been the salesman I have dealt with when purchasing a vehicle from AutoServ of Tilton. He was most helpful in answering all questions and thorough in completing the purchas process for this new vehicle as he was when I purchased a used vehicle previously.
"The Best!"
AUTOSERV Is by far the best! Even though I was several miles away in NC, I saw a Used 2015 Dodge Challenger that I just had to have & John Scannell made it very easy and Stress free as possible. I Love My Car!! And the Wonderful Staff at Autoserv You Guys Rock !
"Overall Experience"
My husband is 74 and Im 67 years old and have been married 43 years and I absolutely hate going to a car dealership together. However, this time we both agreed that it was the best experience buying a car weve ever had. Dave Miles as a salesman was a definite 10 and made us feel un-rushed and comfortable. In fact, everyone we dealt with was friendly and helpful.
"New Jeep!"
John Scannell of AutoServ was a pleasure to work with as he moved mountains to help us get the JEEP we dreamed of! Very patient and thorough during all the steps we needed to take to make the purchase complete. He was very personable and took care to keep the children happy as well as the adults, giving them his own snacks to keep them smiling! I would highly recommend that you see John to help you through the process of purchasing your nest car
"Best Salesman On The Planet-john Scannell-10 Stars"
I needed to get a new car for work and had negative equity in my old car. I went up to see John Scannell who recommended I wait a few months to get the negative equity down and come back instead of trying to push a car on me. When I returned this week, he was so accommodating and had me in and out with a new car in two days on my lunch hour!! He is so wonderful and just "gets it". He adapts to whomever is before him and doesnt try to push the sale. You feel like he is putting himself in your shoes and just goes with the flow. In the end I drove off today with the Jeep Cherokee that I wanted and I couldnt recommend more John Scannell as the best Salesperson on the Planet. This was the first time in 20 years as a single female car shopper that I DID NOT feel taken advantage of! Highly recommend John Scannell wholeheartedly to everyone~!!!!!!! Two thumbs up, 10 stars for this Top Gun who has numerous awards and years experience! Jeanne Roche
"Best Try"
I havent decided to buy a car, but the manager send me a lot of emails to guide my purchase. Very helpful information, highly recommended.
"Great Service And Awesome Buying Process"
The whole experience of purchasing the car was awesome! Working with Jason Robinson was fantastic and his knowledge of the vehicle and guidance through the buying process were excellent. Everyone at Autoserv was great to work with and I will always use them for any future purchases!
"Ask For Bob Labrie!!!"
A couple years ago, I had just moved to New Hampshire for school and I was looking for a car that would be better in the snow. Autoserv was not the first place I stopped and Bob Labrie was not the first salesperson who I talked to that day, but he was certainly the first one who showed me any respect. As a 22-year-old who likes to wear sweatpants, I wasnt exactly expecting anyone to roll out the red carpet for me, but I also wasnt expecting to be actively ignored at the other dealerships. The tone of my whole day changed when I was approached by Bob Labrie in the Autoserv showroom. My favorite thing about working with Bob is that he prioritizes his role as an "advisor" over his role as a "salesman". Through the whole process, Bob clearly had my best interest in mind, and his relationship with his sales managers only further aided his ability to fight for my wants and needs. Long story short....ask for Bob and youll find the last advisor youll ever need.
"Josh Ellis Was Wonderful"
Josh, Mike and James made a great team! I was treated with respect and professionalism. Josh was kind and flexible as I changed my mind between two vehicles and freaked out a little about having a car payment again after not having one for a few years. His patience and sense of humor (and dimples) made the experience unlike shopping at a dealership and more like hanging out with a friend. James, the finance manager, was sharp and meticulous, speeding me through a mundane process. Mike, the sales manager was willing to work with me on price and went the extra mile to help me close this deal. Thanks, guys.
"Great Service, Great People."
09-29-2015
I was looking for a very specific used car. AutoServ had one of about 6 in the lower 48(if you call NH lower!)Anyway, long story short, they had the car I wanted but the hitch was, I live in SW Florida. The process of buying a car via email, phone, fax etc was arduous. But, the people of AutoServ, one in particular, Joshua Ellis, had helped alleviate the majority of the stress. Josh was very understanding, flexible, and very supportive when it came to communication and correspondence with me and of course banks, co-signers, transport drivers etc. If it wasnt for Joshs professionalism and expertise, I may have actually given up on purchasing the car altogether. But, I have my car now, its in MINT condition as promised, and I love it. Couldnt be happier. Kudos to the people of AutoServ. Kate, Danielle, reception lady, managers and Josh!
"Great Salesperson!"
We walked in thinking we would browse the inventory and not planning to buy the car today. John Scannell met us at the door and was very friendly. He was upright and forthcoming, honest and blunt. He kept us in the loop with every step and any obstacle that came along he worked hard to overcome. He went the extra mile to make sure we were able to drive off the lot in the car today. We would recommend him to anyone who is looking for a car that we know.
"Autoserv, Tilton - John Scannell"
No complaints whatsoever. The entire team worked with me to find the exact model truck I was looking for and even stayed open past-hours. The rep I worked with was John Scannell and he was kind, courteous, and worked hard to make sure I was happy with my purchase. After the price was agreed upon, he even drove the truck to me over an hour away, on his day off, and we finished up the paperwork right then.
"Excellent Customer Service!"
Every detail of our car buying process at Autoserv was seamless and worry free. From the moment we contacted the dealer to discuss options of what we were looking for we felt as though they were ready and willing to accommodate our needs. The initial price we were given for our vehicle was reasonable and there was no going back and forth as you would normally expect with a car dealership. Autoserv took in our trade vehicle in a very smooth process. Our vehicle was ready to picked up when we arrived, as scheduled. The financing and signing process were equally as smooth. Having an Allstate insurance broker inside the dealership made for an easy transition to insure our new vehicle and was so convenient! Our vehicle was clean and detailed upon pickup with no damage. The dealership itself is immaculate and is an inviting environment that makes you feel comfortable. The wait time was minimal during the financing and signing processes. Above all, our salesman John S. was attentive, responsive, knowledgeable and incredibly helpful!! He made sure everything was all set and ready for us and there was not a single issue during the whole process! We truly couldnt have asked for a better experience and will definitely continue to get our vehicles here in the future!! I would highly recommend John S and Autoserv to anyone looking for an above average car buying process!
"Car Service."
Service was top notch, as usual. I was not satisfied with an aspect of my service and they took it right back in and satisfied my concerns.
"Exempleray Sales Person"
Had the pleasure of buying a new Jeep Grande Cherokee from John Scanell this week. Great to work with, flexible with our changing requirements, and a pleasure to work with.
"Well Done"
As always, Brian and Ron provided me with excellent and courteous service and completely addressed all my needs regarding my car.
"Edward B. Briggs"
Very friendly and experienced quick lane managers, Great service experience!
"Great Service "
Service was great . Wayne is an excellent service adviser ,Thanks to Wayne and AutoServ my truck is running as good as new
"Owner"
We were in and out of dealership with our Jeep in about four hrs, it was nice to not be hagled and the people involed on financing and service of our salesman were great.
"Review Of Recent Service"
For such a huge operation, we, have never had a bad experience, either with sales or service. We are on our 5th lease with you and am planning on getting another vehicle in the next few months when my present lease expires. In sales, no one has ever "been down our throat" trying to sell the vehicle....always been courteous and takes time to explain things. The Service Dept. has always been more than helpful and courteous as well, timely with repairs or service, and once again, spends time before and afterwards to explain or recommend things. We are very satisfied with your entire operation. Thats why we come back! Barbara and Frank Biondi
"Everything Went Well, Great, Timely Service."
service and staff was outstanding, i was in for a extended warranty repair
"The Artful Creatively Recycling Dealership"
I have always been pleased with the service at Auto Serve, and feel confident everyone tries their best. The only improvement I long for is to have someone do something about the coffee in the little diner there, it is the only blot on an otherwise satisfactory experience of waiting to get my car back. Shouldnt that dinner come up to the level of the rest of the place, at least coffee-wise? On a positive note, I love to see the art done with car parts. It adds soul to the atmosphere and sets Auto Serve apart from an ordinary dealership. It makes me want to stop in just to see these creative sculptures.
"13 August 2015 Review"
I brought my car in for its annual inspection courtesy of Autoserv (part of the sales agreement when the vehicle was purchased in 2013). Melissa (service advisor) was jovial, very courteous and helpful. My only complaint had to deal with how the car was delivered to me after its washing. The interior stank of stale cigarettes. It took a few minutes of driving with the windows down to remove the offensive smell. Other than that - thumbs up.
"Good Experience"
Paul Ramsey was an excellent representative of auto serve tilton. I purchased a 2015 Nissan Rogue. He explained everything to me. There was a lot. Of wait time though. We seemed to be at the dealership for quite some time. Perhaps because it was the dealership was having a big promotion. But all in all a pleasant experience
"Marsha Clouse"
this was a pleasant day because we needed to be taken home so my husband could do a dialysis treatment. We didnt plan on taking so long but they told us we needed new brakes
"Service Dept."
fast, friendly,comfortable setting. very professional in a friendly manner.
"2012 Dodge Charger "
Customer Service is outstanding. Service Department is top-notch.
"Honest Great Service "
Very good honest opinion on what needed to be done right away and what could wait. Best car service in a while.
"Xxxxx"
Prompt service, Courteous, professional representative. Appreciated "mini" detailing!
"Number 1 Car Dealership"
We bought a 2014 VW Beetle from our favorite salesman Paul Ramsey and then had a problem with drivers side window (motor died) but were able to get into service and have part ordered and installed in a very short amount of time which is helpful as we come over from Braintree VT (2 hour drive) we have also already told people that Auto Serve is the place to go for their next car. Thanks Matt and Zo Hardy
"Oil Change & Tire Rotate"
I was extremely pleased with my full experience at the dealership. I feel part of the "family" and enjoyed the experience from everyone. I hope this level of service and quality support continues. If so, I will purchase all my cars from AutoServ. There will be no need to go elsewhere.
"Pleased, But..."
Since we live 30+ minutes away, I would have liked an update call to say whether my service would be done by the end of the day. That way I could have planed accordingly to get a ride to pick it up. I hadnt heard anything by 4:00 so called, and left a message with service agent. He did call back, but it was too late to arrange pick up.
"Autoserv"
I ended up with 2 cars jeep renegade jeep patriot and Steve shore was very good at directing me which vehicles would work mike t essier at the desk made it all work
"Terrific Staff!"
Manager and salesman were extremely helpful in finding the exact vehicle that we wanted and getting it to us in very speedy fashion. We are absolutely thrilled with the upgrades and improvements in the 2016 KIA Sorento--it is our third.
"Fantastic Experience"
I have now purchased 4 vehicles from AutoServ, and routinely have my vehicles serviced there as well. I am always amazed at the service and professionalism I have experienced. My most recent addition was a brand new Ford Explorer that I leased from Jeremy. He treated me as if I was the only customer in the world and helped me pick out the SUV Ive been dreaming of for some time. Jeremy, the Sales Manager Michael Tessier, and Finance Manager James Leclerc went over and above to get me the best price and payment and made the entire process fast and easy. It was almost as if I just had to come in and sign. I highly recommend Jeremy and the entire AutoServ team for anyone looking for a newer vehicle, or just a great vehicle service experience. 5 stars, 2 thumbs up, I cant say enough about how pleased I am.
"The Wilcox Family Adventure"
Jeremy is 1st rate!! Hes patient and always has a smile on his face. I would recommend others cometo AutoServ and especially Jeremy Kercheval. Ive been to other dealers, but they dont compare to Jeremy and AutoServ. I just purchased a Chevy truck a week ago, and came back to purchase a Ford Focus. Two vehicles in two weeks!!! Jeremy, may the best things come to you and your family always.
"Amazing!!!!"
I recently leased a new 2015 Ford Fusion AWD from Jeremy at AutoServ. Jeremy was extremely helpful and patient during the whole process.
"Fantastic Experience"
06-15-2015
Me and my wife recently leased a brand new Rogue from Jeremy at AutoServ. What a great experience. Jeremy was a true professional. He was pleasant and informative and created a comfortable environment for buying. We highly recommend Jeremy and AutoServ to anyone tired of the "scare tactic" buying process.
"Wheres The Service??"
06-11-2015
My wife and I walked into the VW showroom Sunday afternoon as potential buyers of a Passat. We were not greeted or helped in any way. There was a Passat in the showroom, so we spent 10 minutes in and out of the car to get the feel of it. Still no sales consultant. We then walked thru several of the other brands within the dealership - still no acknowledgement. After 20 minutes, we left. Whats going on here?? The Passat is very nice - but if we buy it, it will be in Manchester.
"A Number One Saleman!!!"
We have been customers of BJ Thompson for about 4 years and have bought 4 cars from him. No matter where he goes, we follow him. BJ is the fairest and most honest salesman we have ever worked with. We always feel comfortable with his advice and recommendations. Autoserv Tilton is also an awesome dealership, that offers many conveniences such as an on site restaurant and even Allstate Insurance. Allstate was able to save us $400 per year on our insurance. The whole experience was a win!
"Amazing Customer Service!!"
05-21-2015
First of all I want to say my experience started with a phone call from Holly Drew. She was so amazing and patient. I am a mom of 4 ( 1, 2, 14 & 18) and super busy and she stayed on the phone with me for almost 45 minutes, going over some vehicles, seeing where my interests lay, learning a little bit about my life so she could pick out a couple things that would fit well while meeting my needs AND wants. She was very attentive and I could tell she really cared. Not even sure yet if I was ready to buy or wanted to buy, she already had me interested hook, line and sinker =) When I got to AutoServ she hooked me up with Eric Binder. Eric is absolutely amazing, there are no words. Again, he really listened. Just on a side note, I walked in there with no shower (I know, lol, but if you have a 1 and 2 year old you will totally identify!!), a baseball cap, t-shirt and ratty old jeans. In retrospect I am glad I did. It was just further testament that I was really listened to and cared about as a consumer. Eric spent hours with me, learning again of my wants, needs, expectations, hesitations and such. He asked a lot of questions and he eventually showed me the vehicle I bought. Eric, you went above and beyond the proverbially "call of duty" I have never ever in my life been treated so well at a car dealership. I am now a proud owner of a 2015 Jeep Cherokee Sport. 1st new car I have owned in my 40 years. I can honestly say, if it wasnt for the attitudes, respect and caring I got from these 2 people, I would not have bought. So, I want to say, TY Holly and Eric, from the bottom of my heart, you guys are great!! And good luck to you both!! See you around in my new car =)
"What A Deal...what A Sales Experience At Autoserv"
05-21-2015
I can not put into words how much John Scannells assistance with my purchase of a 2012 Toyota means to me. His professionalism mixed with his humor made us feel comfortable + confident with our purchase. Thank you !!!! Nathan
"Patient And Understanding"
05-21-2015
Jeremy was a big help with the car buying process. He really listened to what I was looking for, and found just that!!!! Very patient with my indecisiveness and a real pleasure.
"Life Is Good When Dealing With Autoserv"
05-26-2015
I worked with John Scannell this past week to explore options to replace my aging vehicle. I ended up leasing a new 2015 Nissan Rogue John - thanks for everything - Service was great !! Susan
"Exceeding Expectations"
05-26-2015
This weekend we purchased a truck from John Scannell @ Autoserv We had excellent service, very enjoyable afternoon and very pleased with our purchase. COULDNT be happier. He has a great personality
