"Dissapontmwnt"
Took delivery of what i thought was a sweet 2015 mazda 6. A few days later i noticed the roof aamd truck had heavy dimples all over them. Had to hail or something. Called the dealer and got a sales manager and they could care less. In their mind the car was sold and theu got their money. They didnt even offer to look at the xar and possibly point me in the direction of a company they trust so i could get it fixed. Customer sevice sucked, soend your money somewhete
"Miata Rf Launch Edition"
I picked up my Miata today. To begin with I had flown in from Florida, and was picked up at the Airport(!) by my sales person, Jonathan. He had kept in touch while I was in Fl., had my Miata prepared and waiting. Jonathan painstakingly explained all the details of my car, patiently answering all my questions. He was was obviously very knowledgeable about my model. I was then introduced to Barrie,who walked me through the paperwork. She presented different coverage options, but was in no way "pushy". As I left I even got a friendly greeting from a gentleman whom I surmised was the manager. To sumerise, my purchase at Smith Haven Mazda was as pleasant as I can imagine. I shall share this experience with friends, and will certainly return there for my next automobile purchase
"Love Mazda Smithhaven"
Got to tell everyone what a great experience Mazda Smithhaven was for me and my wife. Ben helped us with decision on best car for us and our needs. Peggy the manager was awesome and thats when we decided to pull the trigger and make the deal. She was outrageous and so knowledgeable and professional.
"Best Mazda Dealer On Long Island"
I usually hate shopping for cars however Smithhaven Mazda changed all that. My salesmen, BEN made my experience excellent. The management team made it even better. I would highly recommend Smithhaven Mazda !!!!
"Very Friendly, Professional Staff"
I was shopping for a used Chevy Camaro, and I found one online in Smith Havens used inventory. I asked about it via email, and within a half hour I got a professional, friendly email from Michelle about the car. She helped me answer a few basic questions and helped me set up a test drive appointment. When I came in, Lauren the salesperson was very nice and helpful. She worked with me to get the price down to something I was able to afford. From the start of the process, the entire staff was very professional and made me feel like I was their biggest priority.
"Great Dealership!"
02-15-2017
This was one of the best purchase experiences with a vehicle that I have ever had. Kirk was great in finding the vehicle for our needs. Marian was great as well and gave us several different options with financing. I definitely recommend visiting this dealership! Thank you again!
"Once They Get Your Money They Dont Care"
10-12-2016
Bought a Used Mazda from this dealership that just came off of a lease. Once I bought the car home from the lot (about a 10 minute ride), I noticed that there were about 4 of small cracks in the windshield. The next day I brought my car to the dealership for them to " fill the cracks" however it made no difference in the look of the windshield. When i had issue with this, I called the dealership with my concerns and with the hopes that they would do the right thing and replace my windshield. When I called, the management (mainly Jon) they were very rude and unhelpful and basically told me that filling the cracks was all they would do and that If I wanted a new windshield I would have to replace the windshield out of my own pocket. They told me it was my fault that i hadnt noticed the cracks on my test drive. Just a word of caution, double- triple check before you buy a used car from any dealership so you are not swindled like i was. Now i will have to spend $500 or more on a New Windshield when i purchased the car less than 24 hours ago. Stay away !
"Bobby From Huntington"
10-05-2016
Was looking for mx5 auto found 2013 true red at smith haven , just came in met with joe collcola, found out he was the one who sold car in 2013. Took it for ride with joe, drove it home the next week . No hard sell Maybe could have knocked off a couple bucks , but just the car I was looking for. LOVE MY MIATA (ZOOM ZOOM)
"So Pleasant And Knowledgable"
03-24-2016
I went in just wanting to "look" around and ending up buying a car. Such a pleasure to deal with Rob Panica, Adam Cevalious and most of all the sales manager, Dennis Aberle. They were so friendly, personable and knowledgeable and I would definitely recommend them all.
"Great Service By Salesman Nick"
Working with Nick was a pleasure, he was well versed about the vehicle and features, helping me to make my decision.
"Easy Transaction"
09-30-2015
I had an excellent overall experience. The professionalism and my salesman in particular, Rob Panzica made the car buying "tango" painless.
"Great Experience"
09-24-2015
The eagerness of the staff to help. Impressed with the customer-centric focus of everyone that I came in contact with.
"Quick Wait Time, Great Prices"
09-07-2015
Quick service time, accommodated my last minute service request. I love how the service writers, specifically Tyler looks for the BEST deal for me do I pay the least amount of money for the service. Smithaven Mitsubishi always offer coupons or specials online, thank you for that!
"Great Service ,great Price , Excellent Salesman."
09-04-2015
Salesman was very easy to work with and knew his products. Went out of his way to make the sale easy and helped with any questions. Finance manager was profesional and explained the sale, also went out his way to help us. Very pleased with both.
"Great Experience!"
09-03-2015
The staff was very accommodating and helpful. My service appointment was going to take longer than anticipated and the service agent was very courteous and helped me get to a previous appointment.
"Great Service. Very Friendly."
not pushy at all! Nick attended my husband and I, and was very professional. Then we talked to Joe who was comical in a nice way. We liked going there so much, we told our son and daughter in law to go there, and they too bought a car from you guys. ---A pleased family, John and Agnes.c
"Great Service"
08-27-2015
Very polite staff. Helpful staff. Well informed staff. Clear explanations on what your car will undergo. Very welcoming and fast service. A pleasant waiting room with free coffee. Affordable prices. 100% Client satisfaction.
"Great People"
08-24-2015
There isnt much to tell, I went in, dropped off my car and got the call that it was ready pretty quickly, within an hour. The people that I dealt with were very friendly and personable
"Great Service."
08-19-2015
I liked how my salesman Rob Panzica really took the time out to explain the safety features of the car.
"Great Service "
08-19-2015
Wilson Chung actually met us in the lot as we drove in, knew we had an appt and knew our names. He walked us into the office and took care of all the paperwork. Others in the office were also overly friendly to us and our little yorkie. Not having to wait for someone to take care of us was totally unexpected and made for a good experience.
"Professional And Efficient Staff."
08-10-2015
The experience was quick and efficient. The salesman was able to provide me with a vehicle in my price range and I drove out of the dealership the same day.
"Amazing"
I feel very important when Im in the presence of the smithhaven team. I know Im in great hands, and that my car is being serviced by the best
"They Made On Time"
07-23-2015
they made on time, very courtesy attention, and remember me my appointment for next time, they explain to me what is the benefit the lease option.
"Quick And Painless"
07-25-2015
I liked how they got right to the point. We didnt have hours to sit and wait, and although we ended up going home for a short period (we had our 4 month old son with us), the process was pretty quick and painless. Also, although we agreed on a certain price, by the time everything was done, we are paying almost $30 less per month. This is a great help! The guys here really seem to care which is rare.
"Excellent Car Leasing Experience"
07-17-2015
Ben (the sales representative) was tremendously helpful. He explained all of my possibilities for a CX-5 and had all of the knowledge necessary to assist me with the features in the car.
"A Pleasure To Deal With"
07-06-2015
I was told service would take 1 hour and it took exactly 1 hour. The staff is so friendly and helpful and Corrine, who I was in touch with, is so sweet, helpful and knows her stuff. She is a pleasure to deal with....
"My Smith Haven Experience"
06-29-2015
Service Advisor Wilson Chung was excellent, patient, and professional. I dont know a lot about whats under the hood and Wilson patiently explained what needed to be done in laymans terms. He even introduced me to the mechanic that would be working on my car and that personal touch added to my confidence about the job to be done. The customer waiting room was spotless and the amenities were perfect. I was extremely pleased with how I was treated and the service I received. I especially give Wilson all tens.
"Aaaa+ Customer Service"
I LIKED THE FACT THAT RICKY AND CHRIS WORKED TOGETHER AND FOUND ME THE PERFECT CROSSOVER THAT SUITED ALL MY FAMILIES NEEDS. I VISITED MANY DEALERSHIPS AND FROM THE SALESMEN TO THE MANAGER BY FAR MAZDA WAS THE BEST.
"Great Service, Knowledgeable, And Courteous"
06-18-2015
salesman extremely knowledgeable about products. instructed us on all aspects of use of vehicle. courteous and very pleasant during sales process.
"Great Values And Service"
06-18-2015
Courteous, Friendly, no pressure sale, informative. Worked harmoniously to agree on a deal. Timely transactions and thorough review of vehicle
"Wonderful Staff!"
06-18-2015
It was so easy to make an appointment. The staff is very friendly.I received a warm welcome as I got there. Karim, I am not sure of the spelling of her name is FANTASTIC!!!!. That is one place I dont mind waiting.
"Great Service"
06-13-2015
I arrived around 8:30 for my 9:15 appointment and the staff was able to get me in early. I also appreciate the education I received about properly maintaining my car.
"Top Notch Service "
05-18-2015
As always, everyone was very courteous and helped me understand what was needed to be done. The jobs were finished promptly.. Excellent customer service...
"Great Service And Friendly Staff"
05-12-2015
Service staff was very friendly/polite and kept me well informed. My car was ready in timely manner. I have two Mazda and the staff always accommodates me if I have an emergency repair to be done.
"Great Experience"
05-04-2015
Everyone was extremely helpful, informative, and patient with us during the decision making process. Ben, our salesman, was knowledgeable about the cars and helped guide us to make a decision that would work for us and our budget. We never once felt pressured into buying something that would be a stretch for us financially. Ben took time to listen to what we wanted in a car, what we could afford, and helped us find the perfect car to satisfy both of these.
"One Of The Best Dealership Expieriences In 30 Yrs"
05-01-2015
My wife and I purchase or lease a car every 3-5 years, so we arent newbies to the experience. This is the second positive experience with this dealership and Joe C. in two years. Leased a 2015 Outlander Sport this time around. Price was great. The car was detailed and delivered in a few hours, even on the busiest day of the week (Saturday). All the transactions are in a relaxed atmosphere. Would recommend Smith Haven Mazda Mitsubishi to anyone we know looking for a Mitsubishi or Mazda.
"Excellent"
04-29-2015
when I like the most was that there was no surprises during my car purchase what I was told while I was looking is what came to fruition when I bought the car. secondlyspace I appreciated how everybody was very patient as it was my first time ever dealing with a dealer
"Mitsubishi Mirage"
04-24-2015
I really liked Ben who I was working with he was very helpful and was very informative. He went through his whole check list with me and showed me where everything in my car was and how to use it. He was just very kind and patient and was really looking out for my best interest
"Great Car Buying Experience!"
04-20-2015
Nick, Joe, Bill and the entire staff were terrific. They treated us with respect and made us feel appreciated for our business.
"Great Car Buying Experience"
04-17-2015
Felt like the sales reps and finance reps were honest and relatable. Dennis was very nice and professional. Never felt pressured or stressed. No hidden fees or surprises. Felt like a got a good deal. Great experience.
"Excellent Service"
04-14-2015
Every aspect of our experience at Mazda was wonderful. Our salesman, Johnny "Colorado" Frisch was excellent! He was exactly the type of person we like to deal with, honest, patient, not pushy or overly "salesy. We felt welcomed by the entire staff and enjoyed the general atmosphere that the dealership exuded, respect for each other and other patrons, for example. The manager was available at all times and made sure that our needs were met. The Finance person at the end was very kind and a pleasure to work with. We look forward to a long lasting Mazda relationship.
"Excellent Customer Service/ Proffesional "
04-09-2015
They provide you with excellent customer service at this location. This dealership is very proffesional and they thrive on meeting your expectations in every way. Thank you for the great experience.
"Always A Great Customer Service Experience!"
04-06-2015
Super friendly staff! Now a great waiting area with TV, vending machine and coffee maker!! I waited for my vehicle during my most recent visit and they took extra care to prioritize the servicing of my car so I could get out of there as soon as possible. This extra customer service was automatically given to me - I did not request it.
"Great Service!"
03-26-2015
Everyone was very friendly. Rich was the dealer that helped me with my purchase. I went to several other dealerships to look around just to get an idea of what i could get and to see what i like. Most of the people who helped me made me feel obligated to purchase a vehicle right then and there or if i left wanted me to put a down payment on the cars that i actually did like and put them on hold. The thing i liked about Rich was that he wasnt pushy at all. He made me feel comfortable. Even offered me coffee. Car shopping can be very stressful and i liked how he explained to me all the options that i had without pushing me to make a decision. He was always asking what i was thinking and if i had any questions or concerns. He was also very personable. I even left and came back the next day, he did not make me feel obligated to get something just because i was looking around. I would definitely recommend to anyone i know looking for a car to go to this dealership and to see Rich. He was a great help and i am very happy with my purchase! If i could give him more than i 10 than i would.
"Great Service"
03-17-2015
The staff is always courteous, friendly, and eager to please. The appointment making process is easy, and everyone is a pleasure to deal with. the hours are extremely flexible for those of us that work full time. From A Mazda Lover¿¿
"Great Service"
03-02-2015
Even Dave is new to the business, he excellently managed to helped us get the new car we wanted and drove it home on the same day.
"Great Service And Well Kept With A Nice Waiting Rm"
03-02-2015
I like the new waiting room and Wilson was pleasant to deal with. Thanks for the delicious fresh coffee! Great group of service guys to make the short wait time feel even shorter. I recommend this facility.
"Another Great Day At Mazda!"
03-02-2015
I felt comfortable in explaining what I was really looking for in a new car and exploring what my options were. Ben listened and I actually felt educated about all the choices there were now available for me. I left with my new car feeling like I was on top of the world absorbing the new car scent"
"No Sales Pressure, Courteous Friendly Staff"
02-23-2015
No sales pressure, friendly & courteous staff; reasonable trade-in value Clean, comfortable showroom especially considering the brutal weather this winter, vehicle ready w/in 5 days, this included all add-ons
"Great Service, Nice Atmosphere"
02-19-2015
I loved that I wasnt pressured into buying/leasing. I needed time to make a decision and even though it took several visits for me to make up my mind there were no annoying calls trying to convince me. This is my 2nd time leasing through Mazda and I have nothing but good things to say about the people there, dealership, and service department.
