"Return Customer"
Decided to go back and get another car from Cal Worthington Ford in Long Beach. Sales and management team worked hard for us the first time, and it was the same the second time around. As a return customer, the wife and I would like to thank everyone involved who made every effort to get us into our brand new car! Love you guys! Wishing you guys continued success! John and Maria Pina.
"Service For 2015 Escape."
stall is excellent. this is why I go there for service
"Buyer"
Great experience and great salesman. He was the one who sold me on the car!!!
"Car Service, Oil Change"
Thank You to Mike Gonzalez, hes been my service advisor for years, he is honest, very helpful and a kind person.
"Good Service"
Mike and Steve are always helpful and efficient. Victor, the shuttle driver, is very kind and provides great customer service.
"Customer"
Was very pleased with outcome at Worthington Ford!! Im extremely happyenjoying my new 2017 fusion ford.
"Service With A Smile"
The service technician took extra care to make sure I got the spare parts requested.
"Xxxxx"
excellent ffffffffffffffffffffffffffffffffffffffffffffffffff
"Explorer"
Love our new car! Why do I have to write 50 characters, if Im willing to leave feedback you should not put restrictions such as this because I might just exit out without finishing
"Very Poor Service/lack Of Knowledge"
I brought my vehicle to Worthington Ford of Long Beach, CA. for its first scheduled since this is where I purchased the vehicle and prefer to have my service done by Ford factory trained technicians. I dropped my vehicle off late in the afternoon with plans to pick it up the following day. When I dropped the vehicle off requesting my first oil change and service, I was told along with oil change I would receive tire rotation, fluid checks and recommended inspections, I was also informed that my first service was free since I bought the vehicle there (not expecting that but it was a nice surprise) . I was called the following day and informed my vehicle was ready for pick-up. When I arrived at the dealership I spoke with Fleet Service manager Mike Gonzalez and he sent someone to retrieve my vehicle. When my vehicle arrived for me I noticed the tires had not been rotated, obvious to me since the vehicle was dirty and I could see no evidence off off hand prints on them. When I got in and started the vehicle I checked the IOLM indication and noticed it had not been reset, I then checked the tire pressure monitor indication and also noticed the tires still needed air, tires were indicating 30-32 psi, same as when I dropped it off. I went back in and spoke to Mike to verify service had been completed and he ensured me it had, we went to the vehicle and check the oil, which looked new and also the oil filter. I asked why the oil life monitor was not reset and he told me that it didnt really matter if it gets reset but that he would do it. He then explained the oil monitor goes off once every 12 months and it doesnt matter that I should be change oil every 5,000 miles. i explained the oil life monitor was installed by the factory and I am following it for my service intervals. He told me that is not what I should be doing and that I should follow his advice. I explained to him I dont want has opinion that I want Fords recommendations. He told me that was Fords recommendation. I asked if he had documentation to support his claims and he went to the computer and printed it out. After he reviewed he apologized for misinforming me, giving me a document showing: Maintenance Intervals At every oil change interval indicated by the information display* Change engine oil and filter.** Rotate the tires. Perform a multi-point inspection (recommended). Inspect the automatic transmission fluid level. Consult your dealer for requirements. Inspect the brake pads, shoes, rotors, drums, brake linings, hoses and parking brake. Inspect the engine cooling system strength and hoses. Inspect the exhaust system and heat shields. Inspect the rear axle and U-joints. Lubricate any areas with grease fittings on all-wheel drive vehicles. Inspect the half-shaft boots. Inspect the steering linkage, ball joints, suspension, tire-rod ends, driveshaft and U-joints. Lubricate any areas with grease fittings on all-wheel drive vehicles. Inspect the tires, tire wear and measure the tread depth. Inspect the wheels and related components for abnormal noise, wear, looseness or drag. * Do not exceed one year or 10,000 miles (16,000 kilometers) between service intervals. ** Reset the Intelligent Oil-Life Monitor after engine oil and filter changes. Failure to reset the IOLM after oil changes will result in a premature reminder message. I asked him what was done to my vehicle and he stated oil/filter change. I asked why none of the other inspections/service performed and he had no answer. I will never take my vehicle to this dealership again, especially if Mike Gonzalez is still an employee.
"Ford Flex"
Great service and not pushy like other dealerships, allowed us to take our time to make our own decision.
"Will Definitely Book There Again"
The gentleman which assisted me was great, thoughtful, concerned about my needs, and very patient. Not pushy! I returned a week later to say "Hi" and give him a hug!
"2004 Mach 1 Mustang & Great Customer Service"
My technician Andrew did a great job on my Mustang, and in a timely manner. Also, Mr. Jason Apple in customer service was excellent, he really went the extra mile to make sure my car was taken care of. I will for sure bring my beloved Mustang back for service and repairs because of the exceptional service and care I received.
"Very Satisfied"
Very friendly service person. Finished my car in a timely manner
"Great"
07-29-2017
It was great all friendly people and helpful process was fast and easy
"Flex #1"
The sales guy and manager and the finance team were all awesome. Very truthful and no scams or schemes. Just a direct and honest sale.
"Service Department"
07-12-2017
Steve in the service department took care of my car. He is very professional and knows how to treat a customer. Please pass along my comment to Steve
"Thank You! Absolutely Above My Expectations!"
Stefen was absolutely amazing, Took care of all my recalls and more and was done before the time he had promised me. Thank you!
"Service"
Your dealership always goes above and beyond to help. Mike Gonzalez was a great help. All of your staff are helpful. Great experience like always.
"Great Service Personnel"
I have dealt with Michael in the service dept for a few years now. He is always cheerful and helpful. He also suggested new tires based on their obvious condition. Michael kept me informed by phone of the progress. The problem was fixed. It was a serious problem, which was diagnosed by the service staff. Well done.
"Good Experience"
Good dealership. They had the inventory with the right options that I wanted, and they worked hard to earn my business with the right deal. Even if they are a bit of a drive for you (as they are for me, 30/40 mins) it is worth your time to give them a call and give them a chance to earn your business.
"Excellent Service"
EXCELLENT SERVICE as always from Steve White we bring in our vehicle fro regular maintance or other needed servicing.
"Ford Focus"
05-29-2017
Car came back great! Had an oil check done and purchased a brand new tire. The spare was put back neatly in my trunk.
"Overall"
Great service just have the wrong owners manual was given an f150 package so still waiting for the manual and a finance company overall great
"Oil Chane"
05-18-2017
Good service. Quick and speedy oil change with recommendations for the next service.
"Rodriguez"
05-09-2017
Great experience everyone was very polite and mike gonzalez was very helpful helping with our vehicle
"Car Service"
I had a great experience at Worthington Ford in Long Beach!
"Service"
WE always get excellent service from our service writer-Steve White.
"Worthington Ford - Long Beach, Ca"
We have gone to Worthington for over 20 years, and plan on having them always handle all of our automotive needs. Cal Worthington set the tone for his great dealership with honesty and integrity. The service department has certainly maintained his high standards.
"Easiest Car Purchase Ever!"
Mario made this transaction very easy - I would definitely call Mario for future car purchases. Paul Valencia also was easy to work with and handled our financing with great ease. A great team! I gave the facilities a three star due to Cal Worthington was renovation their offices.
"You Got It"
Mike always takes care of my car. Enjoy the service and that I can leave car when I fly out of Long Beach airport and car is always ready when I return.
"Ford Focus"
Problem was handled quickly and efficiently, with all my questions answered.
"Worthington Ford"
A little bit unorganized due to the remodeling, but overall your service dept does a good job. Been going there since we bought our car. Its a little out of my way, but have tried to get my car serviced at other Ford dealers and they have terrible service depts!! Ill stick with Worthington.
"Go Buy A Car Here"
Nice and friendly staff. It was a long day but I was so excited to leave with a car that was the right fit for us. At no point did we feel pressured in to getting something it was about finding something we would be happy with.
"Service"
Love all the people in the service department. Such good customer service
"Great Service With A Smile"
Mike at the service department was the best! Super friendly and helpful
"Repeat Customer"
Great service and great staff, especially Ron and Joseph
"Awesome Service Experience At Worthington Ford!"
My experience at Worthington ford was outstanding! anthoney is always very helpful makes sure to let me know what my car needs! I recommend Worthington ford to everyone I know who has a ford!
"Teacher"
01-26-2017
Jim, Dean and Ernie at the Bellflower dealership were amazing!
"Bad Car Deal"
I bought a 2013 Ford Escape at the end of August 2016 and in December 2016 when I went in for a oil change I find out it has a transmission leak plus need a cabin and engine air filter that needed immediate attention ... you would think if I bought my vehicle from a dealership I wouldnt be having these problems already... Rack up a cost of $346.00 only because I had bought the extended warranty.... Thanks Cal Worthington Ford for costing me and extra car note payment.....
"Worthington Ford"
The service people are always very kind and efficient. I have no complaints about their work. I will certainly continue to bring my car to Worthington Ford.
"Well Done And On Time."
Friendly and knowledgeable service advisor and job completed in a timely manner.
"Fatherof The Son That Bought The Vehicle."
sale person went above the call for duty. he was able to fit my sons needs for what looks like a depend vehicle.
"Service"
Another pleasant visit. Very prompt and on time. Good job thank you
"Service Work"
Great service. Department. This place is great but outdated.
"Great Service And Customer Support"
The only problem was that I was unable to get a ride from my house to the shop to pick up my vehicle the same day as the work was completed. Besides that little infraction they received all As for the rest of the service.
"2017 Ford Mustang Gt Aka Black Panther"
Great customer service. In and out with no hassles.
"204 Ford Edge"
The experience was great. My wife lovest the vehicle. It was the easiest purchase of a car I have ever made. Thank you Worthington Ford. John and Christy Tayrien
"Great Service"
Dropped in, no appointment and the service was still done in less time then quoted
"Service Visit"
Always a pleasure to see my service advisor, Michael, when I come in.
