"Lexus Of Westport"
Buying experience with Lexus of Westport was such a breeze. I had the support of an individual called Kwesi who did such an amazing job assisting with finding the perfect car for me. I love my car more and more each day.
"Not Very Helpful"
Very slow to respond to inquiries. Do not answer the questions you repeatedly ask, instead providing an overwhelming amount of unnecessary information.
"Great Service , Excellent"
Excellent service department, the service advisor Tom Liacos was very professional. Thank you
"Customer"
Mike Moczulski and the whole team at Lexus of Westport made buying our car an absolutely wonder experience. Thank you
"Excellent Service"
I leased ES 350 from Jay at New Country Lexus in Westport and was extremely happy with the professional service.The entire team was very professional and helpful. Ricky Garcia worked really hard with the bank to get me the approval and negotiated to leave the price at the same level.The entire service and expedience was AMAZING!!! Everyone were extremely friendly, always smiling, and beyond professional.
"Pushy - Not A Luxury Experience"
Looking at the dealership you think Luxury. Step inside and it feels like a typical low cost car dealer. Service side of the business is also poor. Expensive and I have owned German cars. Cars.com has so many positive 5 star comments this has to be a joke. I am sure this post will be suppressed. If you in the market avoid Lexus and this dealer. I have an IS 250 - the car is OK
"Best Deal Ever"
Best car buying experience ever. Ask for Anthony Otero, knowledgeable and friendly guy. Thanks Westport Lexus .
"Best Lexus Dealer.period"
If you want no hassle car buying experience, just visit Certified Lexus of Westport, and ask for Anthony Otero.Knowledgeable and easy to talk to.Very nice guy.
"Great Experience For First Lexus"
Had been shopping for SUV for several weeks going to numerous dealerships. Lexus experience was unique and above others. Welcomed immediately upon entering the showroom, Yulissa was brought to us right away ready to answer questions and guide us in how Lexus was better than the others. Very informative and helpful in the showroom and on the road test. Negotiating prices and features always a challenge but happy to have found something I was looking for in their stock; though they could have a larger selection. Once everything was agreed on, the process of purchase couldnt have been smoother. Understanding and helped with special registration as well.
"Exceptional Lexus Experience - Ask For Patrick!"
Extremely positive first time experience with Lexus! Sales consultant Patrick Lomnitzer was 100% focused on us from the moment we walked in the door until we drove off the lot in a shiny new RC300 F-sport. He was extremely knowledgeable in the make in general as well as the specific model we were interested in and provided a lot of feedback from his personal experience as a Lexus owner which enhanced the credibility of his recommendations. When it came time to negotiate the price, Patrick was very pro-active and creative in adjusting lease terms and options to close a significant price gap without ever approaching an uncomfortable discussion. Finally, once the paperwork was complete and the delivery and IT consultants had already gone home for the day, Patrick took the time to wash & detail the car himself and walk me through an orientation before I left. Not only do I adore the new car, but also have such a positive memory of the buying experience and would recommend New Country Lexus and especially Patrick to anyone interested in checking out a Lexus! Thanks Patrick!!
"I Appreciate The Courteous, Professional Service I"
I appreciate the courteous, professional service I received from the staff at Lexus of Westport. Everyone was accommodating and demonstrated personal care of my needs throughout this experience.
"Impeccable Service, The Lexus Way!"
I went to countless dealerships and met with many dealers before I came to NCLW and met Rish. From the first interaction, my wife and I were greeted with a professionalism and enthusiasm that was unmatched. Rish was thoughtful in his questions, trying to best understand our needs. Unlike other dealers and dealerships, I felt like he was working for us, trying to find the best car at the best price. My family walked away with a beautiful ES300h, and most importantly, satisfied. Thanks, Rish and the rest of the NCLW team.
"Best Buying Experience Ever"
My recent purchase at Lexus of Westport was by far the most positive, best car buying experience Ive ever had, period. I had stopped in just to look again at the new RX 350, with no intention of pursuing a deal that day. Jessica answered my questions about the car, and then asked me about my current leasing situation. She did a really great job of getting at what might be standing in the way of my going forward, then worked very hard to come up with creative alternatives that would make a deal work on both sides. She was able to assemble a very win-win lease that Im very happy with. Jessica really has a fantastic approach to sales--authentic, thorough, deeply knowledgeable, and sincerely focused on creating a both a great deal and a super sales experience for the Lexus owner. I would highly recommend Jessica to anyone in the market for a fine car. The team she works with was topnotch as well, with Nick Belli, and Anthony Ferreri making the finance end of the transaction smooth and painless.
"Wonderful Car Purchasing Experience"
Just recently purchased a pre-owned certified Lexus from this dealership. It was my first time purchasing a car and Michael Moczulski was extremely helpful, friendly and able to answer any questions I had about the car with patience, making the entire car purchasing experience smooth and pleasant.
"Patient, Friendly, And Professional!"
This was my first time purchasing a car. I needed an affordable car and I needed it quick, so I could report to my new command. And they came through for me. By far, its the best experience I had with a dealership. If and when Im in the market for a new ride, I will definitely return to this dealership first. Thanks again Mr. Moczulski and Mr. Garcia.
"Great Service"
Noel Lawrence was a very knowledgeable and professional salesperson. He was also very friendly, patient, and accommodating by staying over late to allow me the time to decide on what I wanted to do. The experience was not stressful and I was not pressured, which has happened to me at other dealerships and I appreciated that a lot. Mario was also very good with explaining the financial side of the purchase. It was overall a great experience at Westport Lexus.
"A Nice Shopping Experience"
Joe Jacob was super nice, a very knowledgeable salesman. Made my new car experience very pleasant! I will always return to Lexus of Westport!! Thank you Joe!
"Great Car Shopping Experience"
David was very thorough and friendly from start to finish. He answered all our questions and met our expectation. Will recommend to family and friends.
"Wonderful"
Jay ways great. Quick and helpful. Our 2nd Lexus from this dealership. Love the car and the service in the past has been great. A good experience overall
"Total Satisfaction"
Without hesitation Im happy to write this review to express how satisfied I was with the professionalism of my sales person Noel Samuels. He really took time to make me feel comfortable during the entire transaction. I had a lot of questions and he gladly provided me with all of the answers. During the test drive he explained all of the features of the vehicle and was able to answers all of the questions that I asked of him. Based on the deal that I was able to get with Mr. Samuels, I know that I made a great decision by making this purchase. I can truly say that every time I get into my new Lexus CT 200h I truly enjoy the ride and performance of this vehicle. I plan on having a life time relationship with this dealership and Im glad that I had the opportunity to do business with Mr. Samuels.
"Very Good Excelent Dealer.."
I brought 2007 lexus rx 350 yesterday this is the first time I am writing reviews .customer care is excellent very good dealer.paper works only takes les than 1hr, I will buy my next car from this dealer
"Great Experience"
Very friendly and knowledgeable. Received prompt service and test drive
"Easy Cpo Experience"
My wife and I came in on a tight timeline mainly to check on color combinations and option packages available on 2012 and 2013 RXs. I spoke to Tom Savone the day before we came in and explained our situation including our tight schedule. Not only was he able to answer all our questions and have the exact cars available for our viewing when promised, but he was also able to present an attractive deal including a fair trade-in price for our old car. We completed a deposit that same day and the car was in our possession not long after. This is an excellent dealer with great customer service.
"Great Experience Official"
Thank You Lexus of Westport for the great treatment i received! Very courteous, professional, clean, attentiveness, friendly, and organized... Very smooth and relaxed buy with Jessica Boiano she is very professional with great treatment understanding what i needed and wanted. Communicating all options and information about all vehicles, on-point experience!! I am definitely recommending all family and friends to Lexus of Westport for a great Genuine experience. Thanks again Ms.Boiano, Mr.Ferreri, and All staff in general for your great services!!!
"Helping A Friend Go Shopping"
02-03-2015
I was helping a friend go shopping for a car and this place had the best price in a 100 mile radius. The minor things wrong with the car (small crack in windshield, panel not closing) were fixed for free and the process was a pleasure. I would recommend them.
"Excellent Customer Service"
02-03-2015
The customer service that I received from Nick and Anthony today was through the roof EXCELLENT! Honestly I have never seen anything like it. They were more than accommodating and willing to help in any way they could. They listened to my concerns and immediately fixed the problem. Nick and Anthony I would 10 times over recommend New Country Lexus of Westport (Pre-Owned) to my family and friends. In this day and age it is hard to get honest good people in business that will stand behind their product. Thank you again for making my service experience a great one.
"West Port Used Vehicle Sale"
02-03-2015
The only time I write a review good or bad is when the facility is deserving of one. I am a golf pro in Delaware and it is my job to look at our reviews and try to make our facility better based on our bad reviews. I also know that good reviews are often never written, maybe its because a satisfied customer has less motivation to write one. Either way Mike Morano at West Port Lexus went above and beyond to make my purchase easy, effortless, and enjoyable. I recommend working with Mike when buying a car because he is knowledgeable, and cares. Enough said, if your buying from West Port Lexus in Connecticut ask for Mike!
"Lexus Of Westport Pre-owned Sales"
02-03-2015
Havent bought a car in a long time and was very pleased with the experience.
"Smooth Sailing"
08-07-2014
Just had a terrific experience leasing a new RX 350. It began with Carolyna who was my internet sales person who provided a strong quote for a 48 month lease. She went on vacation and handed me to David for in person sales who improved the deal. The information available on the internet helps facilitate the process for both buyer and seller. Anthony in finance did a thorough job of going through all the paperwork and Michael did a great job showing us the features of the car once we took delivery. A very easy process with no pressure.
"Great Car Buying Experience"
08-07-2014
We had visited another Lexus dealer a couple of times, and decided to stop in at Lexus of Westport just to confirm that we were already getting a good deal. Or so we thought. Yulissa worked with us to get us exactly what we wanted, at a cost we were comfortable with. She basically told us, "Tell me what you want, and at what price, and if it can be done then I will make it happen." And she did. I honestly did not think we were going to buy a car that day when we walked into the showroom, but we were sold, and have no regrets. Everyone we worked with was professional and courteous. Yulissa, Al, Mike, and Mario. Thanks guys!
"Amazing Experience"
07-30-2014
I have never leased a Lexus before but cannot imagine ever going any where else. I went in on a Monday to look at a new lease and was in the car two days later. Lexus exceeded my expectations. Yulissa was amazing to work with and because of her I plan on going back when my lease is up to get a new one.
"Amazing Experience!!!"
07-30-2014
Ive leased a lot of different cars and dealt with many dealerships over the years. This was my first Lexus (RX350). Chad and Anthony F. made this the best and easiest car sales experience ever. I called in on a Monday, Chad dropped the car off at my house on long Island on Tuesday. Very Impressive!!! He also offered me a better deal than ANY Lexus dealer within a 100 mile radius of my house. Prompt, Courteous, Professional, Personal Service and the best deal EVER!! Who could ask for anything more?
"I Was Shopping Around For A New 2014 Ls460."
07-30-2014
I was shopping around for a new 2014 LS460. I walked into New Country Lexus with other dealer prices in hand. New Country Lexus was able to beat, by a considerable amount of money, to the other dealers. An agreement was made to purchase the vehicle and a deposit was given. I was advised by my sales man, John Blank that the vehicle I was looking for was a special order. He assured me he could get it within a couple of days. A couple of days had passed, thats when I received the bad for them/good for me news! He was able to locate the exact vehicle but this one happened to be fully loaded. Oh boy I thought, more expensive vehicle equals more $$ from me. NOT TRUE. He was willing to "keep the customer happy" by selling me the higher priced vehicle for the same price!!! I took delivery of the vehicle on 06/27/14. When I picked up the vehicle they did not say, "Here it is, have a nice day". They provided me with a service consultant, Scott Holmwood who new this vehicle like the back of his hand. He spent at least an hour and a half showing the "less technology advanced" how to operate this car. Showing someone step by step is far easier than trying to figure it out from a book. ***CLOSING*** My advise, from experience is to shop around. Get your best price. Then go to New Country Lexus. You will not be disappointed.
"Excellent Excellent"
07-30-2014
EXCELLENT Customer Service 25 words is not enough... Ricky was AMAZING. Gary was as well. After signing on a Sat., got a call for lower rate.. AMAZING SERVICE
"The Best Dealership By Far!"
07-30-2014
A pleasure to deal with! We received first-rate support and service from Joe Jacob and the staff at the Westport location. Everyone at the dealership referred to me by my name, asked me how I was doing, and spoke to me in a pleasant, respectful voice. They made sure they obtained all of the details surrounding my questions and concerns and provided me with excellent communication and satisfaction. I felt they took my initial concerns in consideration and did their very best to help me. They did everything possible to accommodate my needs and satisfy my willingness to ultimately purchase a vehicle. The transaction was smooth and easy, and I appreciated the time Mike Mordoff spent with me to go over the vehicle functions. I highly recommend this dealership and it was a pleasure doing business with. P.S....loving my new RX350!
"Great Service, Great Car, Great Price!"
07-30-2014
Great car, with all the luxury and amenities you can imagine, and all for the price of a basic car. Joe Jacobs is great guy. Easy to work with and very helpful.
"Great Sales Staff And Service"
07-30-2014
Once we decided to car shop, we decided to get a pre-owed RX 350. We really liked the look and feel after an initial test drive of a pre-owed. I did some research due to my wife having an employee benefit through "CARPERKS" which in then explored. After checking out the site, it became apparent that purchasing a new 2015 RX 350 was not out of the question. The site provided a great deal from a different Lexus dealership. I did additional research and really like what I saw regarding New Country of Lexus of Westport. I sent an internet request to Lexus of Westport in which Joseph Jacob got back to me right away. I present Joseph the offer I got from another Lexus dealership and after talking with his manager, they agreed to match the offer. We make an appointment to go down and visit with Joseph on a Saturday. The drive there was just over an hour from where we live. Once there, Joseph and his manager make us a better deal than what was originally offered (to my surprise I add). My wife and I took a couple of days to make up our mind to move ahead with the deal. We were not pressured to make a decision right then and there which was great, since we are not ones to just jump into something right away. We picked up our new 2015 RX 350 the following Friday. Joseph was great through the whole process. Before we left, Michael Mordoff went over the car with both of us on how everything works. We both found this added service to be such a great benefit! To date, my wife absolutely loves here new car. We would strongly recommend anyone to take the ride to visit Lexus of Westport if they are interested in getting a Lexus. Thanks again Jospeh Jacob and the rest of the Lexus of Westport Team! You made this car buying experience very easy!
"A Pleasure To Do Business With. A+++"
07-30-2014
Everybody at the dealership was very helpful, it was a pleasure to do business with New Country Lexus. Will def recommend this dealership and Rish Palad to all Friends and Family and will be getting all my cars from this dealership going forward.
"1200 Mile Test Drive"
07-30-2014
Working with Mike Morano at New Country Lexus of Westport was a very good experience. Having found the vehicle/dealership online, it was important to get all our questions handled promptly and correctly. Mike did so and offered very personal service as well. So much so that I was comfortable buying a one-way ticket to buy and drive our "new to us" Lexus back to Wisconsin. Were loving our new wheels and have gotten lots of rave reviews for how clean and nice it is. Id recommend that you check out this dealership for your new or used car needs.
"Excellent Sales Experience At Lexus Of Westport"
07-30-2014
This past Saturday, I had an excellent sales experience at Lexus of Westport. It started with a letter from J.R. Buchbinder on Friday, followed by a call from Joe Jacob who asked me to stop by the dealership to discuss potentially purchasing a new Lexus. I arrived at 1pm on Saturday and was greeted instantly. I then met with Joe who was extremely friendly and knowledgeable on the Lexus product. Joe spent alot of time with me asking various questions as to why I was potentially looking to purchase a new vehicle. Joe then showed my around the dealership and the various different colors and options of the Lexus model I was interested in. After a short period of time, we worked out a deal. I then sat with the business manager, Mario Cortella, who was very professional and proficient. He walked me through the deal particulars and made quick work of the process. Finally, Michael Mordoff spent a great deal of time with me explaining the technology aspects of my new Lexus, something that is a tremendous value added service given how quickly technology changes these days. Overall, I am extremely happy with my buying experience at Lexus of Westport and would highly recommend them to anyone looking for a new or pre-owned Lexus.
"Best Car Buying Experience"
07-30-2014
Purchasing my Lexus at Westport Lexus without a doubt, was the best, most pain free car buying experience I have had to date. Tommy was very professional, he was on top of everything every step of the way. I cannot say one negative thing about him or the experience. When I am ready for the 600H I will most certainly return to see Tommy. Great experience!
"Rx 350 2015"
05-01-2014
RX 350 2015 This is my second RX 350 - first time working with Carolyna. I cant say enough about her. She was a pleasure to work with every step of the way. (My previous sales person 4 years ago was horrible - thankfully he no longer works here). I really felt like she listened to all of our concerns and did everything possible to get us the best deal she could. I have always felt that Lexus is a company that provides not only quality vehicles and service but will go the distance for its customers. Carolyna proved that. Great idea having a tech specialist on site also!
"Ls 460"
05-01-2014
LS460 Carolyna is a Fabulous sales lady a pleasure to do business with . Very informative showed my husband son and myself everything we needed to know about the new car. We are seasoned buyers and love Lexus. Smart promotion by the dealer!!!! Joan I seaman
"Love My New Car"
04-29-2014
Carolyna was a pleasure to work with she made every attempt to make the sale And make a repeat customer happy She was truly outstanding
"Great Overall Experience!"
04-29-2014
I had a Nissan Altima that was up for lease (4 more payments) and visited Westport Nissan after Joe Jacob got right back to me from my internet inquiry. Took the IS 250 for a test drive and immediately fell in love! Worked out a great lease deal with Joe and was 100% satisfied when it was all said and done! The whole staff at Lexus of Westport is incredibly professional and know their product, from the Sales person, to the Sales Manager, to the Technology specialist when delivering the car. Super happy i switched brands and look to make this a long term relationship! Go buy from New Country Lexus of Westport!
"Great Experience No Hassles"
04-21-2014
Great experience, no hassle Worked with Thomas and Nick to buy a 2011 Lexus LS600 hybrid. The price was very good for the used car which was a trade in from a regular New Country Customer. Nick was accommodating and friendly. Ricky was also very helpful and professional answering all my questions regarding additional coverage to buy. He seemed honest but did negotiate on the price of a package of warranties and floor mats. The price seemed fair after doing research on a number of ClubLexus forums. Their policy to offer all customers the same price on single warranties is fair but you should still shop around to make sure the price is right. The delivery specialist was very nice, thorough and helpful in explaining all the features of the car to us. He was excellent. Overall a very good experience and worth the 90 minute drive.
"Excellent Service"
04-15-2014
Ive had excellent service at Lexus of Westport service department in Fairfield. This past visit topped the cake. I thought the dashboard lights went out on my car and thought it may be electrical. I called and spoke with Scott and he sent someone to my house to pickup the vehicle and take a look. The nice man spent time figuring it out on my driveway and explained it was the auto dimming settings that was the issue. It was not electrical at all and he reset everything for me. Scott followed up and I think they were excellent.
"Highly Recommended"
04-15-2014
My experience at Lexus was fast, easy and extremely enjoyable. I would highly recommend everyone to check out the dealership, the staff goes up and beyond to help you. Mike Morano helped me purchase my new Lexus, I couldnt ask for a better salesperson. He knew exactly what he was talking about and made me feel comfortable during my purchase. I am looking forward to seeing the staff in 2 1/2 years!
"Awesome Experience!!!!"
04-15-2014
I must say the staff at the dealership are phenomenal! I went into the dealership indecisive, they let me stroll around and answered all my all my questions, and I mean all of them! The young man that assisted me was Mike Morano, what a knowledgable sales person. He really made my Lexus experience memorable, I recommend all of my family and friends to head over Lexus of Westport. I am currently in a 2014 IS 250 sport and LOVE everything about it! Thank you Lexus of Westport!!
"Highway Robbery Service Department"
My RX 450H has 30K miles on it. It is new to me purchased from a family member. I had never been to the dealership prior and told the service consultant that information. He neglected to tell me the service center was 8 miles away from the dealership ... why? They dont want the new car customers interacting with the service people. Because I almost fainted when he told me the 30K service (fluids, oil, tire rotation, check a ton of stuff, filters, PCV valve (not on the recommended service BTW) was going to be $800!!! After an 1 1/2 hour drive to get there, I demanded my keys back. I took it to my local reliable foriegn service repair shop that works on our Audi and Porsche. $200 .. Seriously!!! They get 2 stars for how pleasant Scott was to me. He was doing his job. This is my first and last Lexus.
