"Used F150"
Very helpful bought f150 at reasonable price and was happy what I got for my tradein
"Sales Manger Is Rude."
Sold me a car with 4 bent rims and refused to fix it after I found out that they were bent.
"Great Car Buying Experience"
I special ordered an F350 4x4, and my salesman Steve was friendly, knowledgeable, and professional. He made the order process very easy, and made sure he got all the details right. He kept in contact with me throughout the waiting period, and every progress date he gave me was right on the money. The truck arrived with everything exactly as ordered, on time, and Steve, Mark in the finance dept. , and the service staff went out of their way to have the truck ready for delivery the day it came in. The price agreed upon was the price, there were NO surprises or "extras" at signing, and never a bit of pressure. I can honestly say this was the best car purchasing experience ive had. I would highly recommend this dealership to anyone shopping for a Ford, their pricing is very competitive, theyre honest, and they treat you as a person, not a sale. That means a lot when youre making a major purchase like a new vehicle.
"Great Experience"
Was in the market for a used car for my daughter and cant say enough good things about Riverhead Ford and their team. Our salesman, Chris, was extremely helpful and responsive to our needs and questions. He made the experience a pleasant one. Thank you to all!
"Service"
07-18-2017
This service was excellent from the Chris,the service writer and the mechanic.
"Good And Helpful Service Clean Facility"
MKc service was good staff was much better then at Smithtown. The only issue i have is that I was told I had remote starting and foot lift hatch that was not true and I found out after the sale the next day. Im a PGA member and Lincoln Sponsors the PGA. I play in the Lincoln ProAms and my members have test driven their cars and some have purchased. That being said in the Golf business if sold an $800.00 Driver and told the customer it was adjustable loft and gave them something else by mistake they would let me know and I would fix the situation immediately and to my customers satisfaction and hopefully not loose them for my era. My daughter was with me the day of the purchase and we the salesman me and my daughter put AP on my phone and registered with Lincoln we where told we would be able to use the remote starting the nextday. We were disappointed when we could not have the feature due to the car was not equipped with the modem. I was sold the vehicle with these freatures included I feel Lincoln should resolve the issue by putting the modem in the vehicle. I can die without the foot opening the back but I think I should have the remote starting and locking and so on because it was part of the sale. Now Steve was very good with me and I think he just made a mistake. Mark was also very good I even bought the wheel insurance. I was very happy everything until this modem thing came up. I would like to here back from someone how we can fix this situation. Theres an old saying you can do a thousand things right but do one thing wrong and thats what they remember. Thank you for your time William Casey. Hope to here from you soon
"Dealership Review"
Ed made it very easy to get my new truck. Explained all things thoroughly and followed up. He was professional and a pleasure to work with-
"Create More Issues Than Fix"
Brought vehicle in due to oil leak, when I picked it up they had failed to clean oil they leaked around the base of the engine. On the way home noticed the skylight was left open, when I went to close it heard a loud bang with a few pieces falling out. Brought it back since there was still an oil leak and the sunroof issue, nearly a week later they fixed nothing.
"Customer"
05-08-2017
Our newly leased 2017 Lincoln MKX was delivered timely and in top notch condition. Its always a pleasure doing business with the Riverhead Ford Lincoln dealership. Everyone is pleasant, knowledgeable & efficient.
"Great Service"
Easy and convenient scheduling. Very smooth and rapid turnaround. Excellent work.
"Great Dealership"
04-07-2017
The most friendly and professional dealership from sales to service on Long Island. I will definitely be purchasing or leasing my next vehicle(s) from Riverhead Ford/Lincoln.
"Riverhead Ford Sets The Standard"
The Team at Riverhead Ford knows how to do it right. No silly games, no pressure, just simple, fair transactions that work for everyone. I wouldnt even consider buying a car from another dealer. They are that good.
"Needing To Replace A Car"
Simply OUTSTANDING, In looking at cars and that same evening we were driving home with our with our new Lincoln MKX. Mr. Steven Rothstein and Mr William Seydel did out standing work, my wife was so enthused at our purchase. Here we were coming to look at a Ford, and we purchased a Lincoln. In the past we owned a Mercury Marquis and we were so very please with this car. We thank you all for your help. sincerely, Kurt & Ruth Rauer
"Lincoln Mxzh Service"
relatively fast service great coffee free car wash though wish car could be cleaned on premises
"Service Of Vehicle"
01-18-2017
your staff is very friendly and helpful. staff was very accommodating in regards to scheduling and timing of work
"Great Dealership"
Smoothest and easiest vehicle purchase ever. Sales rep was top notch and the finance guy was great
"Warentee Repair"
The repair was made and the car was returned neat and clean. Justin was very polite and kept us informed. Trouble shooting of intermittent electrical problem took a few days to resolve and I understood the need for the time to locate the problem. So far "all is well" - there has been no recurrence of the error message.
"Riverhead Ford Is A++"
Great people. Great service. They made car buying fast and painless. The service dept is equally as wonderful when I take my car in for routine servicing. Thank you Riverhead Ford!
"Riverhead Ford"
Great service, no issues at all. Went in to lease a car and got a great deal and was able to close the same day
"The Best Ford Dealership On Long Island And In Ny!"
11-02-2016
great experience as always at Riverhead Ford, couldt pay me to go to another dealership. i live in an area with 4 other dealers within 10 miles, all of them scam artists. its a breathe of fresh air to have such a reliable dealership to work with
"Great Dealership"
09-13-2016
the service dept is doing a great job as always. service tech Bob beck cares for customers cars as if they were his own cars... job well done.
"Customer Service"
I must say thanks to Murry at the service department for going beyond to get my car look after. I would highly recommend anyone to Riverhead ford.
"Lincoln Mkc"
08-15-2016
Staff was friendly, informative and welcoming. Nick and Bill were both great. Highly recommended
"Review"
I have been a long time customer of Ruverhead Ford. Their service is excellent
"Excellent Service Department"
Always friendly and provide excellent service overtime I have been there.
"Great Cuatomer Service!"
Great customer service. Completely satisfied. I have purchased and serviced several cars from Riverhead Ford. They have excellent service whether buying or servicing your car I highly recommend Riverhead Ford
"Like It"
Im really happy with ford dealer There are a nice people . Theyre really have a goods cars also Everyone helps u
"Very Personable And Accommodating Staff"
2017 Ford Escape Titanium. Staff was very personable and accommodating. As for facilities? The water from the water fountain tasted horrible!!! They need to put a filter on that.
"Friendly Staff, Helpful And Informative Salesman."
The service was excellent. The staff friendly and helpful. Our salesman, Bill Seydel, made us feel comfortable and welcomed. There was no rushing. He took his time and answered all our questions and recommended I come back in a few weeks to see how everything is working. Anyone who has seen my new Escape loves it and I recommend if they are interested in a car, ask for Bill. Riverhead Ford is on the top of my list. Thank you for your excellence. Pam DeFriest
"Great Service!!!!!!!!!"
Every was done quickly and carefully! Service dept is one of the Best!!!!!
"Great Service "
Service department had repair done quickly and it was fixed properly
"Awesome Service Department"
My new 2016 C-Max engine light came on suddenly while driving. I was over 50 miles from home and stopped at another dealership for assistance. They had no interest in helping me and said they were booked for at least 3 weeks and that I would have to leave the car with them. When I requested a loaner, I was told another 3 weeks. I decided to attempt to drive to Riverhead Ford. Upon my arrival, which was about 2 hours from closing, they could have not been more accommodating. Although there were other people waiting as well, they immediately took the car in for service and diagnosed and fixed the problem. My wait time was minimal-about an hour and I am truly grateful for their professionalism and Top rate service. So pleased that I purchased my vehicle from them and their service department is great. They make you feel as if you have purchased a BMW 6 series. Keep up the great work!
"Service Department Gives Fast, Courteous Service."
Service was done quickly. Waiting room was nice. Bathrooms clean.
"Very Polite And Everyone Knows Their Job Well"
Your service dept. is the best Ive ever dealt with. Thank you for being very professional and polite. I would recommend you to everyone I know. Thanks again, Daniel Long
"Very Good Dealership"
Purchased an Escape Titanium --- Our sales person Chris P did an outstanding job, and even came in to work on his day off to help when we took delivery ---
"Excellent Service Fantastic Dealership"
Very informative and professional .....Ive always been impressed by this dealership and how well it is run....Ive often suggested my friends visit when they are searching for a new vehicle......excellent team....
"The Staff And Facilities Are Top Notch!"
05-19-2016
The staff at Riverhead Ford are the best! They are congenial, greet you as you enter the building, ask "How you doing today?" A great staff!
"Painless"
Very pleasant and painless. Service team is always helpful. The coffee is appreciated
"Great Service!!!!!!!!!"
Great Service Department!!!!!!!!!!!!!!!!! Everyone was very helpful and very efficient
"Great Service"
It was time for me to return my lease (2013 Escape), and pick something else, well I really liked the Escape, its everything I need and more so I got the 2016, and I love it! Chris P. was very helpful, he knew what I wanted, and made my transition into my new car painless. Ive been a Ford customer for many years, so needless to say I am one very happy customer. Thank you.
"Review"
We were well served. A smooth experience from end to end.
"Overall An Excellent Experience! "
Bill was an excellent salesperson. He maintained contact with me after meeting me several years ago and I reconnected with him when my lease was up for renewal.
"Purchase Of My 2013 F150"
Chris Pagliaro was a pleasure to work with on the purchase of my 2013 F150. He has a very reassuring personality and was very easy to work with. He understood what I was in the market for and kept me informed of used vehicles that were coming into the dealership via phone and email. He also worked out an equitable agreement on my trade that made it easy for me to close the deal. Hes also an all around nice guy.
"Pleasant Environment. Never A Hassle!"
05-04-2016
Staff was pleasant, as usual. No excessive waiting. Car was taken in and returned in a timely fashion. Thanks!
"Great Service "
The service advisor are very accommodating, knowledgeable & they get the service done in time. 2015 lincoln navigator
"Return To Traditional Service"
Great service. Always able to meet my needs. Will recommend to friends & family.
"Prompt, Courteous Service."
Prompt, courteous service, and all went well. Work was done on schedule and was covered under warranty.
"Excellent Service Experience"
03-22-2016
MKZ hybrid. Navigation screen went blank. Put in a new part, but had to come back next day; took me right away and the problem was located and fixed right then. Very swift and courteous experience.
"Riverhead Ford Is The Only Place To Buy A Ford"
Our salesman bill went above and beyond the call of duty. He helped us turn in our lease that was about to expire. He took the time to price out several options and helped point us in the right direction for what our family needed. Just when we thought we were about to sign on another explorer we threw a wrench in the gear (not on purpose) and he spent even more time pricing out the escape we wound up leading. I truly never felt rushed, pressured, or uncomfortable in your dealership. I honestly felt that bill had my familys best interest in mind. It was the most pleasureful experience I had at a car dealership. He has a customer for life. Thanks a million Bill!!!!
"Great Service Every Time, Knowledgeable Staff"
Great service every time. Knowledgeable staff. Very helpful.
