"Mary Ziegler"
04-19-2017
This is my 4th Cadillac purchase, and the service at Mahwah far exceeds any other dealer experience Ive had! The personal attention from start to finish was more than I expected. Love, love, love my SRX! Thank you Rich and team!
"Excellent Service"
04-17-2017
Each person I deal with everytime goes out of their way to make my experience exceptional. Their professionalism and efficiency I appreciate most!
"Great Service "
04-16-2017
Professionalism is superior. As a female I appreciate being treated fairly without trickery. The service department is clean and time lines given are pretty accurate.
"Great Service"
prompt service; excellent communication; use of text message to communicate; loaner program is essential for me; professionalism of staff in all aspects; waiting area very clean and stocked with newspapers
"Amazing Service Department "
04-13-2017
Everything was super easy from start to finish. The team at a Mahwah Cadillac always does a fantastic job. I would recommend them to everyone I know !
"Extremely Clean Facility Well Organized"
04-10-2017
Everything in general was great they wash the car and took care of it like it was their own vehicle
"Excellent Service"
Exceeds our expectations and would highly recommend your dealership. Friendly, courteous staff and customer service! Cadillac is a very comfortable vehicle that can suit your family needs.
"Great Service"
Pleasant staff, always great service. They dont pressure you into something you dont want. Planning to purchase my next car in the near future there.
"Service"
04-04-2017
Brianna in service always a pleasure to deal with. Service and car buying always pleasant and no hassle. Would recommend Cadillac of Mahwah.
"Great Customer Service"
They followed up promptly regarding the car I was interested in. Unfortunately there was already a deposit on the car. They were courteous enough to call me and let me know that the car was sold.
"My 2017 Xt5"
12-08-2016
great car dealership, excellent salesman and excellent sales dept.
"Service Visit"
My recent service experience was what Ive come to expect : efficient , on time and courteous ; in a word - professional . Kudos to my service advisor Ms. Marchese .
"Regular Service Review"
All service requests were dealt with thoroughly and efficiently.
"Very Good"
my experience with Mahwah Cadillac was excellent both sales and servise
"Great Service & Staff"
As always, the staff is helpful, and attentive. The work is completed timely and they even wash the car. I once again am pleased with the service department at Mahwah Cadillac.
"Great Everything"
Dennis (in service dept) retired and I was upset because I have been coming to Mahwah since the close of Brogan in Ridgewood and was accustomed to a high level of customer service.. Much to my surprise the new service director ...Brianna... exceeded my expectations. She is pleasant, engaging, informed and knowledgeable. The experience was way more than i expected. Thank you Cadillac of Mahway!!
"Quality Service Delivered On Time."
The service performed on my SRX recently was done to my satisfaction. Adam Bahris oversight is greatly appreciated. Quality service is what will keep me coming back.
"Fast Friendly Service"
Thank you Adam for fast efficient service again. When my car stopped you took it into the shop right away. As usual you called sooner than I expected to tell me what was wrong and explained the part needed to be ordered and the eta of the parts delivery to your dealership. I had my car back much faster than I anticipated. It was good as new and of course washed. Love your dealership and service. Anytime I needed a loaner car you have always had one available too. I love that part of your service too, very convenient . Thanks again for great service.
"Amazing Service, Sale Force Is Great!"
The customer service levels platinum. Very personable. Very informational and I got a very nice tour of the facility. I look forward to driving this Cadillac that I purchased The customer service levels platinum. Very personable. Very informational and I got a very nice tour of the facility. I look forward to driving this Cadillac.
"Service Ultra Slow"
Ive been bringing my Cadillac SRX here for regular maintenance and oil changes since I bought it here 3 years ago. Although they do a great job and are very friendly, on average I wait approximately a minimum of 2 hours. I never get an explanation as to why it takes so long. When I would bring my last car to a local service repair shop, I wouldnt wait longer than 45 minutes for the same service. Its my only real complaint.
"Perfect "
It was a minor visit, but Dennis couldnt have been more pleasant and amiable. Seemed genuinely concerned about a couple of issues I was having with the car, and had a lot of energy.
"Mahwah Cadillac"
The young lady working in service answered my questions and then called me back later that afternoon with additional information. That was outstanding service. She is one of the reasons I recommend Mahwah Cadillac to everyone.
"Excellent Facility Above Average Standards"
Ms.Marchase was wonderful and knowledgable on the Cue System. The service department was excellent and very helpful answering all my questions. I will definitely continue to do business with you.
"Outstanding Attention To Details"
This is my fourth Cadillac from Mahwah. Gary Monnecka is a most knowledgeable salesman and worked hard to make the deal and to locate a car with the features I wanted. An exceptional service department, with Adam, Dennis and Brianna as service advisors. They all should be commended for their dedication and professionalism.
"First Class Operation "
The experience as always is great although I do not believe we resolved the issue with the car. We will drive it for a few days and see what happens
"Great Service"
12-03-2015
Adam did an excellent job keeping me timely informed of the status of my service and what necessary work was needed to address a noise I was hearing.
"Great Service"
Michael Esposito was very helpful in helping me choose my Escalade. He was very friendly and made my car buying experience a pleasant one.
"Great Service"
11-13-2015
Service department is always helpful, courteous and efficient. Answered questions about our 2009 CTS and suggested we take it in for a diagnostic. Plan on making an appointment with them.
"Recent Service"
I had a rumble coming from the rear of my 2009 cts. You did replace the rear wheel hub, and then, upon my request, determined that there still was a slight noise. It was determined that I just replaced the tires with the exact originals and apparently that is my issue. I was not charged for the additional diagnostics as it was part of an earlier visit.I was a bit annoyed that upon dpoing my oil chang at the same time that they had to hacksaw off the oil cap as the previous technician apparently screwed it on too tight, and I was aslo missing a washer at the oil pan. Come on, and I was charged for this. You have serviced my vehicle from the very beginning., no one else.
"Servicing My Cadillac"
The Service maintenance crew is great. No sooner than you arrive, Dennis DeSilva welcomes you in, within minutes youre written up and escorted to the waiting lounge, and he periodically stops by to provide an update. Cadillacs service dept. and skilled staff is why I consider Cadillac my only choice in car dealerships.
"Employee Of The Month - All Year!"
Service Adviser, Adam Bahri is the best! He makes a visit to your place very pleasant, takes the time to explain what service is required, and always answers questions re. my cars operation with a smile. He should be Employee of the Month - all year!
"Felt Like Family"
The salesman Gary Monnecka made me feel like family and deserves a "That A Boy" for getting me the best possible deal on my 2016CTS. He even took me over to meet the owner Tony. Tony took the time from what Im sure is a busy schedule to ensure I was satisfied with my purchase and getting the best possible deal. When I left I did feel like part of the Mahwah Cadillac Family!!!
"Great Service Technician And Great Service"
10-23-2015
While on the highway we saw some lights come on the panel. We usually have our Cadillac serviced at McGuire Cadillac in Woodbridge, NJ. We decided to find a dealer located on Rt. 17 as our business was in that area. They provided us with great courteous service and fixed the issue we had with some misfiring spark plugs. They managed to fix the problem while we waited in their waiting room for 4 Hours. The Service technician even offered to loan us a car so we could finish our business in the area. Now that is the way to do business. Thank you Mahwah Cadillac.
"Always The Best Customer Service & Sales Team "
Always great service going to Cadillac of Mahwah, NJ . Paul Ciriello is absolutely the best. They always make you feel right at home when purchasing a new or used car/truck
"Excellent Service"
As usual I was treated with exceptional service. These guys are the best. Buy a car from a dealer who will service you well. The cars are all the same from the factory, the dealer service dept. makes or breaks the ownership experience.
"Cadillac Of Mahwah Is "the Bomb.""
10-13-2015
Dennis, the service adviser, is competent, professional and personable. The waiting area is pleasant and comfortable. I spoke with Paul, the sales manager and Todd, a salesman, re. my upcoming lease. They are what makes going to the dealership a positive experience. It was a great visit.
"Impressive Facility"
10-06-2015
I recommended the dealership to my friend and my nephew based on my experience purchasing and servicing my cars. My friend did buy her car from Rich Schulman as did I last December. He is great.
"Great Dealership"
10-06-2015
Service representatives were professional and courteous. Car was repaired and thoroughly cleaned prior to pickup. Car was ready on time and I was kept informed as to progress. Great job! Class act!
"Best Buying Experience"
10-06-2015
I had the best new car buying experience ever in my life. Thank you all @ Cadillac of Mahwah. Especially Todd Porter and Paul Ciriello. You have an awesome team. The new ride is awesome.
"Gary Monnecka-great Salesman At Cadillac Of Mahwah"
09-09-2015
My recent experience at Cadillac of Mahwah was nothing less than top notch! My salesman, Gary Monnecka, went above and beyond in making my purchase a smooth & pleasant one. Thank you again Gary for all your help and expertise.
"Great Customer Service!!!!"
09-09-2015
I reached out to them for some help since I was stranded at State Highway 17 right outside the dealership with a dead alternator and am not the most knowledgeable person on cars. Though I was w an Acura and they don’t really service Acuras they took the time to look into it and advise me on my next steps. While I was waiting for my tow truck they made me feel extremely comfortable in their waiting room during the stressful moments in spite that having no business benefits. Truly appreciate their customer service!!!!
"Cadilac Of Mahwah Best In Class"
09-09-2015
Our experience at Mahwah of Cadillac couldnt have gone any better! Our sales rep Mike Esposito was an absolute pleasure to work with. Mike was very patient, accommodating and extremely knowledgeable. Mike spent over 4 hours with us and even stayed past business hours making sure that we chose the right vehicle. The sales manager and business manager were also extremely nice and easy to work with. My parents have been long time customers of Cadillac of Mahwah and I am very happy to be part of the Cadillac family. I Will recommend Cadillac of Mahwah to anyone that I know who is in the market for a Cadillac and will tell them to request Mike Esposito as there sales rep.
"Great Service"
09-09-2015
Whenever I take my vehicle into Cadillac of Mahwah I have a great experience. I had to schedule my vehicle for service and and a module change for my Air Conditioning. My service adviser Adam made arrangements for me to have a Courtesy vehicle. They had to keep my vehicle for another day and Adam called and asked if they could keep the vehicle an additional day. I was able to keep the Courtesy vehicle and additional day. When I brought the Courtesy vehicle back I was greeted by Adam who had someone go and get my vehicle. Thank You Cadillac of Mahwah for making my experience great.
"Exellent Service"
As usual, Adam Bahri delivered excellent service again. My work was done to my complete satisfaction and within my desired time frame.
"Excellent Service Department"
08-24-2015
I was going to wait for my car but the scheduled work was expected to take 2 1/2 hours. I was offered a loaner car. The car was the same model as my car. The paperwork process was quick and easy. When I returned the car to pick up my car, the work was done and the GM vehicle recall part was also installed. Saving me a trip back to the dealership at a later time. The service department even had my car washed. The service department is the best from scheduling to service.
"Cadillac Of Mahwah A++"
08-21-2015
I was met in a professional manner. All work was done completely and I received a clean car back. Thank you!!
"New Ats"
As a woman I was happy to see that I was treated with respect as a serious buyer. Even though the car is in my husbands name, I was the one shopping for it.
"The Best Of The Best"
Cadillac of Mahwah is aces. I would recommend this dealership to any and every one that I encompass. Superb mechanics and service techs and salesmen. Thank God for Cadillac of Mahwah.
"Great Service"
My husband actually took the car in for service. That is his department. He was very pleased with the promptness and quality of service. He also appreciated the coffee!
"Cadillac Of Mahwah "
My prior poor experience has been entirely rectified by Paul at Mahwah. I now understand what the problems were and it has been resolved to my satisfaction. I will continue to come to Cadillac of Mahwah.
