"Great Service, Great Dealership"

Al Packers Ford always makes me feel welcomed. All of the salesman are polite and knowledgeable when you have questions or concerns. As far as servicing your vehicle, quick lane is amazing. When it comes to repairing my vehicle Bob Bayer is the best service advisor I’ve had. If your looking in the market for a vehicle, start at Al Packers!

"Great Service And Reasonable Wait Time."

Very happy with service. Wait time was very short. Very happy overall.

"Fast & Efficient"

10-28-2017

Antonio Mcdowell was fast, courteous & efficient.

"Great Service"

10-28-2017

We took our Fusion in to Al PAckers because we were hearing a noise. We met with Christopher Kleinsmith, one of the service advisors, and explained what we were hearing. He had the vehicle checked and informed us that we needed a new transmission. I asked him what it was going to cost. Much to our relief, he said nothing. It was still covered under warranty. He quickly arranged for a loaner car and we were on our way. He called in a couple of days and advised us it was ready, earlier than expected. Chris went out of his way to make it as painless as possible.

"Great Experience"

10-28-2017

Worked with Lance who was amazing and worked hard to get us a great deal. Aaron with the financing department was thorough and speedy with the paperwork

"Great Service"

10-28-2017

Great experience dealing with the service department, Aaron Younger was a pleasure to deal with.

"Worth The Trip"

10-21-2017

Arnold was awesome, great to talk to before the sale and after. Traveled almost 2 hours but it was worth it. Can find a good deal locally and c and across these guys. Next day I had the truck I’d been looking for.

"Service"

Antonio Mcdowell did a great job, very quick service.

"Great Service"

Robert Bayer was my service provider. Very polite and kept me up to date on the progress of my car. Very great worker!

"Sales Manager"

This is my second vehicle purchased from Al Packer in the last 6 years, both were with Nate Burgess. I found him to be professional and was adept at asking the right questions and matching me up with the right truck. In the market for a new or used car or truck? I recommend Nate at Al Packer.

"Service Truck"

Was here 4 time for the same repair service that was not done right the first time , wasted a total of 8 hours sitting at the dealer . Worker here was not very friendly.

"Service At Al Packer Whitemarsh"

Al Packer Whitemarsh is a great place to get your ford serviced! The manager Dave does a super job listening to what is going on with your vehicle! He is the best manager that I have had dealings with!!! You can trust him and its hassle free! Great job Al Packer!

"Quality Service!!!"

I took my daughters new (but preowned) 2014 Ford Focus in for Extended Warranty and Recall work. They fixed the transmission right up and the service was super fast! Great place to take your car! Definitely recommend!!!!

"Repairs Fixed!!"

I went in for a normal oil change. They made me aware of other repairs that needed to be done. With my vehicle being up in miles they work to make sure that my vehicle stays in tip top shape!!! I appreciate them!!

"Simply Terrific!"

This was the second purchase weve made from Nathaniel Burgess. He could not have been more professional or courteous each time. WE traveled from NY and got great deals on both vehicles. It was well worth the trip.

"Paul Mox Is Always Very Proffesional And Freindly."

Paul Mox will always go the extra mile for his customers. He is always very freindly and exhibits a genuine concern for your problem.

"A Simple Process"

Upon entry to Al Packers vehicle repair write-up area, I was greeted and lead to a service desk where Tim Beavers personally took care of the problem... a reset program for a power window alignment. He also showed me other features on the vehicles extensive software package I did not know existed. Ten minutes in and out, no wait for a service bay and no checkout. Hi, fixed and bye. what a simple process.

"Sales Manager"

Aaron Younger as usual did an excellent job of getting me in and out and explained the issues and what was done.

"Excellent Customer Service"

I had my car window was broken into. Al Packers was the only dealer that was able to immediately place an and deliver in 24 hours. Arron Younger was such a gentleman, he made sure I was updated right through the entire process. I cant say enough how much Arron Younger worked to get my car out so quickly.

"Reliable And Quick Services"

Antonio McDowell is the service person to deal with at Al Packer Ford on Pulaski Highway. I have been coming to him for my car services for years. He schedules my appointments quickly ( usually same day). He is very knowledgeable, efficient, professional, and friendly. He is just great to deal with. I am always greatly satisfied with the services performed.

"Alma Bell45"

I was extremely pleased with the buying experience.Sales people were extremely pleasant and made it a stress free environment.Thank you Lance Johnson for all your help in this process.Purchased a Ford Escape Titanium and just am very pleased with my decision.No problem with the trade in value also.All in all a very good experience.

"Alexbell39"

A great experience,everyone was courteous and pleasant.A big thank you to Aaron Younger and the service department.Highly recommend.

"I Love Al Packer Ford In White Marsh!"

My experience purchasing my new used Ford Flex at Al Packer Ford in White Marsh was the best experience I have ever had buying a car, Thanks to Josh. He was so sweet and kind throughout the whole process..and subsquently, my experiences with the service department have been great too, thanks to Aaron and Russell. This is the finest vehicle I have ever owned ..I LOVE IT! Thanks to ALL those people who helped me during the process, at Al Packer Ford in White Marsh, for making my buying experience AWESOME! No matter how silly my questions are they have been so patient and kind and helped me resolve each issue and answered every question. I couldnt be happier with my Flex or the way I have been treated throughout this buying process. These are truly Great people at this dealership and they deserve the praise and then some. I will be recommending Al Packer Ford in White Marsh to everyone I know and most surely will come back here for my next vehicle.

"Excellent Service Visit"

Seems like Im in for service just about every other month - no problem with the car, I just drive a lot! Dave Worth was my service advisor and, as always, was most helpful and courteous. The service was done quickly and at 90,000 miles it was time for front brake pads. This extra work was done very quickly as well. Cant say enough about the excellent service!

"Collision Dept"

08-27-2017

Dan Nasura kept me up to date on repairs and was very nice. When he found out USAA was not paying any more money out his attitude changed. My car shut down on busy route 40. I dont see how the problem was overlooked. They took some things off my bill and gave me a rental is why they get a good rating. The cashier and girls at the front Window was very nice. I think Jennifer?

"Service Visit"

Bob Bayer and the crew at Al Packer Ford go the extra mile to make your service visit as convenient and pleasant as possible

"Dave Worth And His Staff Are Very Qualified"

Beautiful facility and great customer service. Dave Worth and his staff are very qualified and friendly to work with.

"Ray Rigdon Is The Man To See About A Car!"

My father bought a new Ford Edge from Al Packers White Marsh Ford earlier this year for me. The salesman sold it to us online and we picked it up late at night, so he said if we see any scratches to just let them know and theyd take care of it on my next visit. Stating, "since the vehicle was a left over 2016 Edge, it had been on the lot for a long time, to please go over the vehicle in detail and if there were any scratches or damages, theyd be fixed on my next visit". I shortly had Virginia tags on the vehicle due to my father being the primary owner and me being the co-owner. I became a Maryland resident within less than a month, and at that time, my vehicle was under 1000 miles. I called to the dealership to get my Maryland vehicle inspection done there and spoke with Aaron Younger, who was able to get us in for the inspection right away. When I came in for the inspection, I informed Aaron of two scratches that were on the vehicle, at that time Aaron looked at them and told us that the detail worker would be in at 11AM; and it would be no problem to get the scratches buffed out, so he recommended we wait. We had been waiting since 7:30AM, for the Maryland state vehicle inspection to be completed, so we figured we might as well stay. After waiting for at least an hour after 11AM, for the scratches to be buffed out, Aaron informed us the scratches were too deep to fix by buffing. He said he would order paint and contact me when it came in soon. I received a call a month later from Service Director, Paul Sarandos, who offered to cover the Maryland State inspection I had completed on my brand new vehicle. Paul Sarandos went above and beyond his job, to make sure quality service was rendered, and that I was happy. I much appreciated his honesty and integrity to his job! After over a month of no contact from Aaron, I decided to call him about the scratches and he said to come in the next week and it would be fixed (since the buffing didnt work the first time). I brought the vehicle in at 8AM, and had my fiancé follow me, to save the dealership money on an Enterprise rental car, because he said he would need the car for awhile. At 5:30PM, same day, Aaron called me to say my car was ready and that he would not be there but he would leave my keys with the receptionist. I came to pick up my car and to my surprise, the scratches were fixed at a standard that NO ONE would deem acceptable. They were not fixed properly...I would describe that it looked like they were fixed with nail polish. It was a horrific sight and the scratches were more noticeable than ever!! The car was filthy with dirt, wax residue, smudgemarks, fingerprints and the area "worked on" was not properly cleaned. I believe the vehicle should have been properly washed prior to work, which was not the case. My fiancé and I were shocked and taken back from the appearance of what has now become of, my pride and joy, my new Ford Edge. We immediately walked inside towards the front desk where we were approached by salesman, Ray Rigdon, to be helped. We explained the situation and he promptly attended to us. His actions were completely professional, oriented to taking care of the customer and achieving customer satisfaction. Thanks to Ray and his attentive customer service skills, I started to feel more at ease about the situation. Although Ray was not my original salesman, he took the liberty on behalf of the dealership, to ensure he would try to resolve this issue within all of his power. He even had my car looking presentable my washing it before I left. Talk about GREAT CUSTOMER SERVICE! While Ray was attending to us, my original salesman walked past numerous times and never came over to address my issue, nor did the gentleman who prepared thenfinancials during purchase. I highly recommend anyone who goes to this dealership to go straight to Ray Rigdon and you will receive exceptional service in all fields of the car buying experience!!

"Outstanding"

08-19-2017

Casey Topper always takes good care of me. She is always courteous and professional.

"Service Review"

Dave Worth always takes good care of us and understands our Flex.

"Excellent Service!"

Dave Worth and his team provided excellent service. My vehicle maintenance repairs were completed on time as promised. My car is running like new again!

"Excellent Service"

Chris Kleinsmith provided excellent service and made for a positive experience from dropoff to pickup of the vehicle. He kept me informed of status for the duration of the repair.

"Al Packer Is The Best"

08-10-2017

Nathaniel Burgess was great to work with. I went in with an ad that was online and that was what i got. No surprise add ons. i was very happy and will go again when needed

"Arnold Silverman"

08-10-2017

Arnold Silverman did an excellent job. Very knowledgeable. Pleasant to deal with.

"Consistently Excellent Service"

08-10-2017

Ive been a long time customer of Al Packer having my vehicles serviced there. From all levels in the organization its a top notch experience. Dave Worth and Tony McDowell always demonstrate respectful and quality management that the team there follows to provide the highest quality

"Ford Exp"

08-10-2017

Steven Lefco did a great job on all my buying experience at Al Packer. Will definitely get back for my future vehicle need again. Thanks

"Ford Focus"

08-10-2017

low prices on new ford focus. Visited dealer ship, test drove. Purchased the car for a great price. Friendly staff and excellent buying process, highly recommended.

"Mark1"

Richard Mlynski was a great help in finding the truck I wanted at the price point I was looking to spend. He even showed me all the features the this King Ranch came with, very knowledgeable, friendly, I would most certainly purchase another vehicle from him. The additional staff were all very friendly, made my wife and I very comfortable during the whole buying process.

"My Mustang"

My mustang is a 2004 with only 75k miles. Paul Mox at Al Packers has helped me keep it in good running order at a fairly reasonable cost. I look forward to owning my mustang for another 10 years - LOL. It has been wonderful not having car payments for the last 9 years (sorry guys) and, in many cases, its thanks to Al Packer and Paul Moxs help.

"Worked To Meet My Needs"

08-06-2017

I had given up on leasing a new C-Max but Arnold Silverman really worked hard to find a car that would work within my budget! He kept me informed about each detail and followed up to make sure I was happy. The whole experience at Al Packer Ford was pleasant...and that is not something you typically hear about a car-buying experience. If you have a choice of Ford dealers, run - dont walk- to Al Packer Ford!

"Was Shopping Used Pickup Trucks, Ford Or Chevy."

I had not shopped an auto in many years, and was expecting the sales politics. And the stress that goes with it. I found the experience shopping at this dealer to be very different. The salesman named Shane was a very down to earth, and was very interested finding out what type of vehicle and features I was shopping for. The Dealer honored the Internet price. I was shopping a truck to tow a RV with and Shane found Ford literature giving me specs on a F150 with factory towing options. I found a 2013 F150 truck I wanted on their lot. The finance manager Jason knew his craft, and how to push the paper work through the printer. The time consuming paper work was complete sooner than I thought possible, I now have a beautiful Ford F150 that looks as close to new as a 2013 can. Shane , Jason THANKS.

"Shelby"

07-25-2017

Had the best service ever at Al Packer Ford. Steve Green was my service advisor and was great from start to finish. Everything he said he would do and everything he said would happen did. He made it actually an enjoyable experience at a service center. Its people like Steve that make you believe there are honest people in this business. It was a pleasure working with Steve and the Al Packer service department. Thank you.

"Excellent Service Visit"

07-25-2017

Brought car in for scheduled service. Tony McDowell had me signed in and then out in a flash. I have been here many times and it just seems to keep getting better each visit!

"Excellent Service Visit"

07-24-2017

You can only give 5 stars for a 5 star operation. My service advisor had me in and out in a flash. I know it was only there for scheduled service, but this is the rule...no exceptions. Great job all around!

"Paul Mox Provided Excellent Service"

Paul Mox was very efficient and service was completed on time

"Al Packer White Marsh"

Fast and clear with prices and service. Very friendly. They go the extra mile because they like what they do.

"Great Buying Experience!"

I had been shopping for a new car on the internet for about a week and my experience with another dealer was worse than poor. I contacted Al Packers Steve Lefko on the Al Packer website and within 5 hours we were leaving the dealership with the car we wanted. Great response from Steve and his team to get done what was not really an easy deal. Will use Al Packer again without question if and when we have another new car need. Thanks for treating me like a customer not like a shopping inquire. M. Back

"Easy, No-pressure Buying Experience"

07-15-2017

After my dad bought an F-150 from Steve Lefko at Al Packer, I contacted him to find something for myself. Im a car guy, so I did thorough research and worked with Steve on inventory and pricing questions. At no point was I pressured to come into the dealer nor was I pushed to buy something out of my price range. When I found what I wanted, Steve had me in and out of the dealer in under 2 hours. I had a fantastic experience and will be going back to Steve again for future buying needs.

"Retired"

07-14-2017

I was having some problems with the PTU on my 2013 Edge. The unit was replaced under the power train warantey and I was provided a rental all at no cost to me. The repair was done quickly, was ready on time, and corrected the issue I was having. I can highly recommend Al Packer Ford and Chris Kleinsmith.

"Excellent Service"

Service Writers and Mechanics are Top Notch...my Mustang gets Serviced here Exclusively!!