"Outstanding Service With Great People Who Care!"
fast repair, good job! Everyone tried to please us and meet our needs. The loaner car was over the top,great ride used both electric and gas for power, impressive!
"Great Dealership"
All involved friendly, professional and knowledgeable. Everyone there is a pleasure to speak with no pressure sales easy laid back and understanding.
"My First Brand New Car"
The best experience, Fast, Friendly. Worked with me over a couple of days and were super helpful. I need to keep typing because its yelling at me to put more words into this box
"Friendly And Courteous Staff"
Everyone is very friendly and courteous. It has been my experience that my car is worked on - on or before the scheduled appointment time.
"Great Dealership"
Very friendly, no game playing like other Ford Dealers, I felt I was respected as a woman buyer, very forthcoming with information.
"No Need To Go Anywhere Else."
Honesty and the staff genuinely cared about my situation. I went to two other dealerships prior to Grappone and realized they were both dishonest. Ill be going to Grappone for any future car needs for sure. Ruth, Kevin, and Brandyn were awesome to work with and really helped me out! Thanks!!
""works" Package - Lube, Oil Filter Tire Rotation "
Comfortable, friendly, efficient, all work done in a timely fashion. Comfortable waiting room with free coffee, popcorn and other snacks!
"Great Service As Usual"
Easy to make my appointment. Service done on time. Very helpful associates in the service department. I continue to be very satisfied with how I am treated and how well they do their jobs.
"Lease Buyout"
Staff was knowledgeable and helpful and although it did not work out the way I had originally hoped, it still was a good experience.
"Fun Experience "
It was a very comfortable experience. I felt like I was part of the team. I will be back for my next vehicle too.
"Best Dealership"
The staff is very considerate about the customers wait time and this customer appreciates it. I would highly recommend this dealership for all service needs.
"Car Buy"
was told of all options available - felt very knowledgeable learned the differences in leasing vs ownership / loan process was as simple as it gets
"First Service"
Prompt friendly service, responded as requested, answered all questions, did the work as specified. Liked the customer service. This is more like work and will not fill in these in the future.
"Great Service"
Good service. Friendly—quick They did my 15,000 mile check up. Rotated tires and inspected the Ford F-150. My free state inspection was great!
"Scheduled Service At Grappone Ford"
I was late arriving for the appointment but was welcomed anyways and got out of there as quickly as usual.
"Clean Facilities"
nice waiting area and clean facilities. they even offered to take me, via shuttle van, to a place to shop or eat
"Amazing Service"
Chris, in service, is amazing to work with. Very professional and friendly. He is a great asset to the company.
"First Time Buyer - Very Happy"
Ruth, Kevin and Elise worked really hard for me. They gave me multiple options to choose from in every situation so I never felt like i was being cornered into a decision. Ruth even sat with me in my new car for 20 minutes to make sure I knew how to use the new technology before I left. I was really nervous to buy a new car but they made the process very simple
"Great Service, Very Clean Service Waiting Area"
The comfortably of your waiting area while the vehicle is being serviced. The service department is polite, friendly, and the service department answers all my questions when I ask. The estimated time for serving my vehicle was very accurate and the amount of time it took to service the vehicle was quicker than expected. This is the best experience getting my car service.
"Quick Tire Repair"
On our way on vacation and got a nail in one of our tires. Just made it to Grappone Ford. The staff at the dealers was very helpful. They fixed our tire in a very short time considering we did not have an appointment. The facility was very clean with a nice waiting area. Many thanks to all the employees that helped us!
"Excellent Service, Freindly, Knowlegable Staff."
Friendly knowledgeable staff. Up front pricing and complete transparency on rebates, incentives, and financing. Excellent service. No pressure to buy "Extras" All additional services explained clearly, with associated costs.
"Service"
Always pretty good. Very nice people. Would have liked to have gotten my car in sooner as the check engine light was on. But was assured that if it was not blinking the car was fine to drive.
"Easy, No Pressure, Great Sales And Support People"
No pressure! Rob was very knowledgeable and informative and his casual demeanor made conversation and questions easy . Lindsay did a great job finding the best available financing and Hannah was very efficient during the close process.
"Great Service"
Always honest, caring and timely. Explains issues thoroughly, works well with people, friendly. I wouldnt buy a car anywhere else because I would want the service of Grappone
"Great Service"
Every thing was upfront, great people to work with and pricing was far for the work done. the free loaner was great.
"Great Web-site For Finding What You Want."
When looking for a new truck on-line, your website was the easiest to find what I was looking for. All the information was easy to find.
"Super Service"
Convenient! Service manager was thorough and measured the treads on my tires before selling me a set and suggested an alternative plan for upgrade. The scheduled service was inexpensive and Im pretty sure you washed my car, too! SUPERIOR SERVICE!
"Great Service"
The staff was great - very accommodating. I love not having to negotiate the price. I found just what I was looking for.
"Friendly, Stress Free, Knowledgeable Staff. "
At the age of 52 I came to Grappone Ford with a credit score of 0. I have never had a car loan, credit card or any loan of any sort. Adam and Kevin made my experience amazing. They made me feel like a valued customer and went above and beyond to help me get a reliable vehicle to safely commute to and from my new job. I want to thank the entire team for making my experience smooth and stress free. Thank You.
"Great Buying Experience "
Our salesman, Rob Cummings, was extremely knowledgeable and very personable, as well as very patient as we were on the indecisive side. He answered All of our questions to help us make the best decision for our family. And all without making us feel pressured in any way at all. I personally would suggest giving Rob a raise.
"Great Dealership "
Great customer service and Charlie and Lindsey actually listened to my needs and help me get what i wanted!!! Id refer my friends and family to Grappone anyday!!!!
"Service"
Courteous, helpful, didnt sell extra "services" provided a loaner car with no notice at no cost. A credit to Grappone.
"Excellent Sales Experience"
Emma was great! Very personable and professional. She guided us through the whole selection and buying process like a pro. Drove away in a new truck the same afternoon.
"Great Place"
Fast, friendly, knowledgable. They know what to recommend, and can answer all my questions. Clean waiting area and Free coffee!
"Road Noise"
Took vehicle in hours before appointment time. 3 Techs diagnosed and arrived at an agreement on the problem. Decision was to drive until further developments with no safety concerns.
"Great Service / Awesome Personnel "
The professional way that I was shown when making my appointment and while my car was being serviced! Thank you for the great visit!
"Great Service"
Knowledgeable staff and friendly. We had a very tight schedule and service being oil change and tire rotation was done very quickly. Will recommend to others
"A Positive Purchasing Experience"
There is no pressure with your new system. It was very stress free and resulted in a very enjoyable experience. I commend Adam Lang, Kevin, and David Stickney for their roles in this process. They are a credit to Grappone Ford.
"Mostly Great Experience"
The waiting area was great the popcorn was good and the WiFi kept me busy. Greg is an amazing employee, he was very helpful w my questions and very kind
"Great Service And Facilities"
The service advisors are competent, clear and pleasant. The wait area is clean, comfortable and contains coffee, snacks and popcorn.
"Excellent Service, Friendly Staff"
Rob Cummings was excellent and we like that if he could not answer a question he quickly found the answer for us. All staff was friendly and quick to assist when needed.
"Common Sense "
Service writer Gregg values my time and has l common sense. He goes beyond todays customer service standard. He is old school.
"First Service Visit"
The staff was courteous from the time I approached the desk to the time I paid and left the dealership. Whole process of my first visit was fast and pleasant!
"Great Service!"
Great pricing! Speedy service! Thorough details regarding the condition of my vehicle and any areas that may need my attention.
"Great Experience Buying Used Car"
We liked working with one person throughout the sale. The car we originally wanted to test drive was unavailable but salesman was very helpful in helping selecting another car of equal value and features. He was able to answer all our questions. Financing was a breeze.
"Great Experience "
very friendly Sales rep No negotiating prices is wonderful. Very patient with the test drives and questions Found exactly what we wanted
"Thank You Grappone"
We appreciate the time that Charlie spent with us during test drive. The buying process was also no pressure and very smooth.
"Grappone Ford"
I love how patient, kind, and awesome the sales staff is! Rob, Dave, and Elise were absolutely wonderful the whole time!
"Outstanding Service Very Helpful Salesperson "
Your sales representative took the time to explain the process as she went through the purchase and leasing agreement She also help demo feature that the vehicle has
"Great Service And Price"
Liked upfront price that didnt change. Liked the transparency every step thru the process and enjoyed the very helpful sales lady - Emma
