"Poor Service"
The worst place to buy a car, never recommend. The service guarantee its sucks, always against customer
"Nice And Easy!"
Paul Reid was the most helpful car salesman Ive ever had to deal with! He was honest and you hardly find that in any salesman! After leaving there I felt as if I knew this guys life! Feeling at home with someone only makes you want to return there for another purchase or revere your friends to them! He worked well with us on our payments and the down payment! Overall, my family and I are extremely pleased with our choice! Thanks buddy!
"Unsatisfied"
Our salesman was very nice and made us very comfortable but we went in with the intention of buying a used vehicle and after we had chosen our car which also had an issue that needed to be addressed, they took it to service and said everything was all set just to find out when we went to sign the papers that all the information he gave us was to LEASE the car and NOT buy it, it was going to cost us an extra $1500 to buy it which was not factored into the conversation! We went with the option to lease feeling pressured and drove off just to find out that our car was STILL having the same issue!!!! 4 &1/2hrs there and leftbwith a bitter taste in my mouth!
"5/10/2017"
Thanks to Eddie Fernandez I am driving off in my new car! I would recommend Shannon Motors to anyone looking for a used car. My credit was horrible & Eddie made sure I left with a car that fit my budget. He really went above and beyond.. thank you again for working your magic!!
"Never Again"
Came in to ask questions about the process of getting a vehicle, and was speaking to women named Maceva. The women was very rude, didnt seem to have the answers to most questions. Seemed as if she was annoyed by me and kept speaking to me in Spanish. I told her several times I didnt speak the language and instead of trying to answer the questions I was trying to get, she was more in my personal business as to why being Hispanic I dont know the language. Fe!t like I was being interagated. I felt so uncomfortable, I just said thank you and walked away. Will never go there again. Dont recommend this place, very poor customer service.
"Worst Customer Service"
We bought our car just shy of 20 days from now and we have had nothing but problems. From day 1 until now. Our temp plate is expiring this weekend and the have had our money for nearly 3 weeks for the registration and still not registered nor do we have our plates from the trade in. Treated us like trash directly after they had our deposit. Will never ever recommend this place even to my worst nightmare. Stay away and go somewhere else trust me its worth it.
"Anderson In Finance"
Anderson who works in the financial department is extremely rude. He gives an attitude over the phone if your lucky enough to get him on the phone. He does not return phone calls. I have been trying to meet with him to get paperwork signed for about a month. I went to the dealership and he was off for the day. But without any return calls I dont know when he is available. Other than dealing with him purchasing my car has been fine.
"Finally Got A Car!!!"
Eddie took care of me & was very kind & courteous. The process was fast & smooth. Im very happy! I got a car!!!!! I would def send all my friends here!
"Poor Service All Around"
POOR SERVICE AND CUSTOMER SERVICE. Shannon motors is quick to take your money but dont care about what your needs are for car service,plates and registration.
"John Gosselin Shannon Motors"
Great Customer Service.... courteous and helpful!!
"Debbie"
I was very happy with the service that i received as i was looking for another car Dave Z was very helpful and very informative. I have gotten cars there before but i was very satisfied with Dave. I would go back to him again.
"Mfernandes From Pawtucket Ri February 28th 2017"
Bought car today the sales man ED Fernandez in Johnston was great, this is my second car I bought from this Dealership from the same guy hes great and honest. Thank you ED
"John Is Great"
John has excellent customer service. He treats customers in a polite manner. He gave me a tour through out the lot for the best option. I am very satisfied with his service.
"Happy"
John Is the BEST he definitely helps you with getting a car and the process is very quick..Shop there all cars come with a lifetime warranty with a lilttle loan added to it. Great car sales place of Rhode Island.
"Unhappy"
they couldnt help me because my trade-in I owe too much on my trade in and they couldnt help me I guess
"Tom Allin"
Jay in the Warwick dealership was so nice. Very kind and fast. I love my new car. Thanks Jay!
"Johnston Ri: Eddie"
they say "no credit needed" but if you dont have at least 615ish they shut you down. i have never felt so uncomfortable at a dealership in my life. the guy straight up told me "there is nothing we can do for your here".... ok. would not recommend this place to anyone.
"Unhappy"
From day one I have felt like they are out to get me, I asked to purchase a car and I found out after that it was a lease! The only reason I went there was due to credit issues and now Im paying for it... literarily! They played up how making the payments weekly would help my credit but due to the fact I get paid biweekly and have to make my payment every other week, its worse than before I stepped on the lot! I had been told I could sign a form that I would pay every other week and that would fix it but when I went to do that they had no idea what I was talking about. Every time I call to make my payment I get treated like a lowlife for not paying on time (even though I call every two weeks with a double payment!!!!) Now a few weeks before Christmas they want me to pay extra to"get ahead" I didnt see how paying one extra week will make it all better but anyway, I tell them I have the full payment but being just before Christmas I cant pay extra and I get badgered till I agree to pay it! I had to take it out of my rent money! So Mary Christmas to a place thats all about the money! Thanks again for everything
"Bought Another Car From Shannon Motors Johnston Ri"
I would like to say Ed Fernandez is a great sales man and he should get a metal for everything he has done he is very nice to people and hes always there to listen to people
"Untrained"
Stopped in to see their line of cars. Liked one of their cars and the salesman said he will talk with the owner and let me know if the price would come down. He was to call me on Fri. or Sat. That never happened. When I saw the price come down, a week later, I went back to Shannon and got another salesman, if thats what you want to call them. I asked a question and he replied that they turnover their inventory every 45 days. I responded, yea, right like all the other used car dealers say. He walked away and said, "have a nice day". If you call him a salesman, he needs some training. I will never go back to Shannon again, with so many quality used car dealers in RI.
"Worst Experience Ever"
Buying a car here was the worst mistake ever no help like it was suppost to need hel aspa
"Began Well But Not Now"
I had such a positive experience at Shannon from salesman Paul Reis. It was a stress free process. Not after that though.. change oil light is on the next day after I buy the car. I call and am told I need to go to Shannon because someone did not reset the change oil button? And it has to be during my work hours, closed at 4pm. Then today I am told that I need to meet the Shannon person registering the car , 3 days before the temp plate ends.. because they need the vin # and they do not have the title I am told? Then Autopay sends me recall notices. I call Shannon and no one calls me back at Shannon including the salesperson.Then yesterday and today the car stalls in the morning on my way to work at stop signs or lights. . I call Shannon again today and they put me through to collections, then someones voice mail. I call back to speak to a person in management and she tells me I need to take it the dealer for recalls and that is probably why it is stalling when I stop. I ask where? She does not know. Then I am told where to take it to..a Chrysler dealer. Now I have to take it there to be checked out about the recalls. And if the car stalling is NOT due to recalls, back to Shannon it has to go and I am told that they have no loaner cars as I leave it there 1/2 day or more. sorry...I think I got a bad deal on this Chrysler 500 2015. I tell the manager I think I need to return this car. I am told I cannot.
"Great Experience With Shannon Motors"
My experience with Shannon motors was great. I was greeted by Paul Reis Jr an everyone else was friendly. But anyways after walking in sitting down with Paul I told him Im looking a car because my 02 Chevy Impala was not looking good and I couldnt be in that a car for any longer. So what he did was we did some paperwork and in my mind I was thinking I dont think I would be approved for a car but Paul did everything he could and got the car I needed and after 2 hours I drove off in my 05 Toyota Corolla S. Paul you the man. Thank you !! Shannon motors
"Excellent Service. Highly Recommend This Company."
they made buying a car fast, friendly and easy. great customer service from Shannon in Woonsocket, as well as there other employees at this location. I will recommend them to anyone looking for an affordable vehicle.
"Customer Service"
Shawn Southerland was very helpful in helping me finance my first vehicle
"Great Awesome Dedicated"
Shannon motors has great service they are very nice people and take the time to help you ray was very nice at Shannon motors Im Woonsocket ri
"Innapropriate Customer Service"
I purchased a vehicle some years ago from Shannons Johnston location. Buying the car was easy enough. Pretty easy scenario, except for the day of delivery. That day was the worst day of customer service I ever experienced. The vehicle was delivered uncleaned, and they refused to prep the car for me. I gave them almost three days to make it right. Upon them notifying me that the car was taken care off I returned to find that NOTHING had been done. I told them that my gut was telling me this was a bad idea and I no longer want the car because of the terrible interaction with them. I did take the vehicle but not after they threatened me a few times with all kinds of credit issues and a lawyer. A few months after owning it, the transmission failed. It was a $2500 adventure. At times my father would stop in and drop off the payment for me, if I was out of town. They made a clerical error and told my father I hadnt paid a few weeks back. Of course he objected because he knew I was up to date on the car. He argued his point and Shannon Motors called me personally to inform me that my father "was drunk and disorderly". I paid the car off very fast so I wouldnt have to deal with them anymore. First and last experience with Shannon Motors. Beware of the sales day rush to get you to drive away and take delivery.
"Shannon Motors Really Works"
I used Shannon Motors as a way to have transportation and to buy time to clear up my credit. It really worked for me and I was able to improve my credit score to the point where I could purchase a brand new vehicle. Now I am here with Bobby , the salesman, and my grandson to get him started on the road to credit repair. It really is a great program that works for those who are serious about cleaning up their credit.
"Great Experience!"
I just bought a car at Shannon Motors. The entire experience was great. From the time I arrived, Kabba Joof was wonderful - kind and patient with me. Bobby Giguere was helpful I getting me a good trade in for my car and guiding me through this process.
"Best Experience Ever"
This was the most awesome experience Ive ever had ever. Bobby Giguere is the man. He answered every question, took his time and made sure everything was current. If i were to do this again i woukd like to deal with him. Like I said hes the man.
"Quickest Easiest Experience Ever"
This was painless, quick, and the easiest experience i ever had buying a car thanks to Paul Reis Jr. It was great. how many people can say that? thanks Paul
"Paul Reis Is Awesome"
I met with Paul Reis to sit down and talk about getting me a car, he was great and very understanding.
"Great Service"
My dealer was Bobby and he was great, nice and funny . he made this first time progress smooth and quick and easy . I will definitely recommend my family and friends to come to him. Very excellent service at shannon motors.
"Paul Changed My Opinion To A Good One"
Paul made what could have been a horrible experience and turned it into something great. He made sure everything was perfect before I started resigning need paperwork. I had mentioned that I ideally wanted the Mazda CX-9 but it was sold. He went out of his way to make sure there was one waiting for me to text drive and that was going to still be the same payments that I would have had for a Hyundai Sonata I was settling on. Paul made my first car shopping experience. So much better!!! Please go see him
"Paul Was Excellent"
Great experience, nice people. They work with you to get you into the right vehicle. And they have life time warranty on mechanical parts! Ask for Paul Reis.
"Really Good Service And Very Nice People"
I just purchased a used vehicle from Shannon motors in Woonsocket .We were a little nervous about what the results would be.Due to some hard times we went through over the the last few years, my credit wasnt the best ,but we needed a vehicle.We heard some good things about Shannon motors,but we didnt have much confidence.so I would go online ,look at cars saying this would be a nice car ,but didnt know if we could get one.Well a wonderful lady called us ,her name was Shannon Souza,very nice personality and she was very patient with us,because we still didnt think we had a chance,so while we didnt think there was a chance of owning something nice ,she would leave a message asking if we were still interested in buying a quality vehicle in which she would follow that by saying she would guarantee we would leave with a car and would be very happy ,she didnt know this but she started making me believe maybe I could get a car.So finally I made an appointment but I wanted the appointment to be in the Woonsocket branch and Shannon souza was in warwick , I guess it was meant to be ,Shannon moved to the Woonsocket branch that weekend of my appointment well needless to say me and my wife felt very comfortable with her there.then I meat Jared the owner who seemed to do all he could to get us in a preowned vehicle, and there was this young ladie also named Shannon who did the paperwork ,she explained everything clearly to us ,I guess having a name Shannon doesnt hurt when you work for Shannon motors.everyone made us very comfortable ,and they werent pushy like some salesman can be .I just had to share this to anyone looking for a nice peowned vehicle with people who really want you to be in a in a nice car .thanks
"Great Service"
The best.... Paul Reis Jr was super nice n efficiency...
"Paul Reis Excellent Customer Service."
I came in today and leaving today with a nice car very happy..Paul Reis has great personality and great customer service
"Great Experience!"
One of the most easiest, comfortable car buying transactions Ive ever experienced, thank you so much to Bobby and Scott at Shannon Motors in Johnston, RI.
"Perfect Experience"
Bobby is professional, polite and knowledgeable... a great salesman. In signing the paperwork, Scott was very well prepared which made for a smooth transition. At Shannon Motors in Johnson RI, It was an easy, pleasant buying experience. Thanks again guys!
"Great Service"
Paul Reis was a great a help. Very friendly. I came to shannon motors to look for a particular car, he helped me. Great financing.
"Paul Reis Jr. Made Life Easy"
I went to Shannon Motors with the intentions to upgrade my vehicle, and I did just that. With the help of Paul Reis Jr. I was able to find and get a feel for the ideal car that fit my needs. The process was quick and painless. Paul demonstrated the epitome of "working with you" and not the contrary "working against you." Thank you again Paul and the rest of the members at Shannon Motors!
"Great Service By Sales Rep"
Paul Reis Jr. did a great job, very professional.
"Paul Reis Jr. Made Life Easy"
Went in to upgrade my vehicle and Paul helped me do just that. Understanding what I had in mind, Paul was able to get to me the car I wanted. Definitely the upmost example of "working with you" and not "working against you." Thanks for help Paul!
"Amazing Service"
Paul was very thorough with explaining and walking us through the, sometimes confusing, process of buying our car! He was personable yet maintained his professionalism. I would recommend his services again and again!
"Paul Reisterstown Jr. Awesome Sales Man"
Paul was extremely upbeat and helpful. He is one of a kind and is definitely in the right role for his personality! I was hesitant about going through with the purchase but paul made everything as smooth and as easy as possible. He deserves an extra bonus.
"Vote Paul Reis For President! Yes, Hes That Good."
I went to Shannon Motors in a bad mood, because my transmission on my beloved Saturn finally gave up. I didnt want to buy a new car, but I had no choice. First, Paul completely cheered me up with his remarkably positive attitude, then he spent a significant amount of time figuring out exactly what sort of car could make me happy. He called back in the timeframe promised, and said, "You are going to be VERY happy!" I was - lower payment, lower interest rate, the exact make and model I asked for, and most astonishing - a more-than-fair trade-in credit for my disabled Saturn. (And he risked life and limb to drive the poor Saturn wherever they planned to store it, because I refused to get back into the "death trap".) When it was time to finalize the transaction, Paul went out of his way to make my life easier - he offered to pick me up and drive me to the dealership, and he cheerfully tagged along when I insisted on a lengthy test drive. (I wanted to be sure about the car!) Finally - and most impressive of all - two days after I bought the new car, I realized I left something of value in the old one. Paul tracked it down and drove out to the storage facility to retrieve the item. I say, Vote Paul Reis for President! He gets the job done! Or at least, ask for him next time you need to buy a car. :) Thanks, Paul!
"Paul Reis Good Sales"
Pauls Reis got me a car for nothing down. Good stuff.
"Excellent Customer Service"
I went to Shannon motors yesterday to try to get my car fixed...I was treated so kindly by the staff and felt right at home. Paul Reis is an EXCELLENT salesman...hes very kind and caring about his customers that come in. He is an asset for this company and should be highly praised for his dedication and great salesmanship...GO PAUL
"Purchase Expierience"
Great Expierience at the Johnston location. Ray in Sales and Jared in Finance went above and beyond to help me purchase my 2010 Expedition, even though it was difficult they succeeded!!!!! Thank you all the staffs and especially both of you !!!!! John M
