"The Best 2 Hour Drive I Ever Took!!"

If you are in the market for a new Nissan you need to add Hoffman Nissan to your list. I did. I made a 4 hour round trip to purchase my new Altima from Hoffman. My sales person was Kevin Rurka - hes the best sales person Ive ever met. Straight forward, honest, responsive - the list goes on & on.

"Excellence Is Sales And Service"

I recently purchased a vehicle from Hoffman Nissan in West Simsbury, CT. As this was my 9th Nissan, the decision was not what car manufacturer, it was what dealership. Having purchased Nissans from several dealerships in the Greater Hartford area, I can say without equivocation the purchase of my 2017 Armada from Hoffman Nissan topped all experiences. I received exceptional service from my Sales Representative, Migueal Torres, Sales Manager, Ariel Pagan and General Sales Manager, Brian Clark. These gentlemen were genuinely concerned with developing a lasting relationship versus making a sale. The Hoffman experience is about family and these gentlemen fully exemplify what the Hoffman experience is about. I will look no further than Hoffman Nissan for my next purchase. I highly recommend the Hoffman Team for the purchase of your next Nissan.

"Disappointed"

12-27-2016

I was interested in purchasing a used vehicle, I was disappointed that the manager was not willing to even negotiate the price with me, yet expected me to keep increasing my monthly payment amount. The saleman was very nice but that didnt help me buy the vehicle. If your in the business to sell cars then I would think that there is always room to discount a used one.

"Surely Recommend"

Just had an absolutely Fantastic experience at Hoffman Nissan today with Rocky at the service desk. Very fast, effective and I am so happy I can drive to work tomorrow! :)

"Customer"

great place to purchase a car, customer service and advise is great

"Best Experience!"

I just purchased a certified preowned Pathfinder. This was the best car buying experience Ive ever had. My salesman, Kevin Rurka was very knowledgable of the vehicle. He took his time in explaining and showing me how to operate the new updated features. I would highly recommend Hoffman.

"Great Experience!"

I just purchase a certified preowned Pathfinder. My experience was wonderful. My salesman Kevin Rurka was very knowledgable of the vehicle and answered all my questions. This was the best car buying experience Ive ever had. I would recommend Hoffman without any hesitation.

"Great Service, Friendly People"

I brought my 2005 Nissan Maxima in on Saturday because it kept stalling on me. I drove right up to the service garage and right in. I was met by David Cyr and Juan the second I stepped out of my car. I explained what was going on with my car within minutes My information was taken and Juan took my car to the back to look at it. I had someone follow me so I can run errors while they were looking at my car. I left and not long after that I received a phone call from David Cyr stating that Juan had found the problem and that with my permission they were going to start working on my car. They werent sure if they had one of the parts they needed but I was given the option of a loaner car if my car had to stay over night. Five minutes go by and David called back and told me that they had the part and my car was going to be ready that day. All together it took less than a few hours to get my car done which would of took someone else a day or two and the price was less than what I expected. I have been other places and Hoffman Nissan service has topped every other place I have been. David was courteous, friendly and has amazing people skills. Juan is an amazing and an efficient mechanic. After the excellent service I received I wouldnt take my car anywhere else. I give these guys a 5 star rating.

"Great Service"

Few days after I purchased the car, I had to take it back to the dealership because it showed a transmission problem. They took care of everything. They worked fast and all the employees were very polite, friendly, and honest.

"Outstanding Service From A Sales Rep."

11-27-2015

On October 30, 2015, my family and I went to purchase a new SUV for my wife. We went to the Hoffman Auto Group located in Avon, to test drive a Nissan Rogue, Toyota RAV4 and a Honda CRV. We spent time with sales associates from all three manufactures, but the person that stood out the most was the Nissan Associate, Stephanie Samuelson. I found her to be extremely professional, personable and honest. After speaking with the sales manager, she presented us with various options for purchasing the Rogue; all of which I found to be extremely reasonable. While we did not end up purchasing the Nissan, I would and have referred friends interested in purchasing a Nissan to Stephanie Samuelson. And when it comes time for me to replace my Nissan Truck, I will only deal with Stephanie Samuelson of Hoffman Nissan.

"Customer Service/buying Process"

11-11-2015

When my old Honda Accord needed expensive repairs, I decided it was time to buy a new car. A year ago I purchased a Nissan Sentra for my son. The experience at Hoffman Nissan was so good then, I went there first. Stephanie Samuelson greeted me at the door. After I explained to her what I was interested in, she found just the right vehicle, which I bought. The car is easy to drive, economical in gas, comfortable with good back support, and attractive in appearance. It also has the rear view camera, which is helpful. Stephanie clearly explained all the details of the car to me, and she and the financial department came up with a fair cost price, including trade in of my old car. I couldnt have been treated any better, and am very satisfied with Hoffman Nissan and its staff. I wouldnt hesitate to do business there again in the future.

"Excellent"

Paul Moxan is an awesome sales person. He cover all the base dproduct wise. i will recommend him ti friends.

"# Hoffman ~ You Rock!!!!!!"

06-04-2015

We get both of our Nissans (Armada - used / we own @ Rouge - newer - we lease)...and the overall experience is ALWAYS AWESOME!!!!!! I also appreciate the geniune attitude, when making suggestions for servicing.....they address any questions that I have as if it there "own" vehicles ...and I truly appreciate that! Keep up the great work and will always buy/lease from you and HIGHLY recommend you to anyone! John

"Service Is Superb, Great People"

05-28-2015

I have been bringing my Nissan Rogue (I bought from Hoffman Nissan) for routine maintenance since purchasing and am very pleased with the service. They are accommodating with scheduling, courteous and super friendly when dropping off. Upfront on pricing which I consider a huge plus because surprises on a bill are a no go for me. So far, both time and pricing estimates have been spot on. The courtesy car wash is a much appreciated bonus.

"Wonderful Experience!!!!!!"

06-04-2015

Mark Kline is the BEST!!! He is friendly, wonderful customer service and this is the second car Ive gotten from him. He really knows his stuff and takes the customer interest to heart!!! Thank you so much for my new Nissan Altima Mark I could not have done it without you. YOU ROCK!!!!!

"Great Service. Friendly Staff"

06-04-2015

Test drove a car from their website ad. It was everything it was supposed to be. Gave me a fair trade in for my car. Bought it.

"Quality Of Service Was In High100%very Nice People"

08-14-2014

My husband and I was looking to buy a new car. We were looking for it for quite sometime. However,when my husband came to Hoffman Nissan and spoke with sales consultant Brendan Hubster who show him the car and explained every possible situation, answer all questions that my husband had in very professional but easy to understand way my husband contacted me right the way that he was thinking this is the car for me! Hi was right! And again in process of buying the car the customer service in Hoffman Nissan was great, the quality of all employee specially of Brendan Hubster had been wonderful. We had excellent experience with Hoffman Nissan.

"Great Customer Service/friendly Atmosphere"

07-30-2014

We recently bought a used Nissan Armada with Sales Consultant Paul Moxam. The experience was the best I have ad yet! Extremely friendly environment, relaxed atmosphere and excellent customer service. We are excited about our purchase and will definitely recommend to others.

"Pretty Upset!"

06-19-2014

Purchased a used truck from them and I have a bad rattle in the sunroof. Was told to bring it up there to get it serviced under the warranty but after the 40 min. drive I get a call that I will have to pay and bring it to one of there other dealerships! Not good customer service here people! Take the money and run somewhere else!

"Mark K... Great Follow Through!"

07-08-2014

Just picked up a Murano Crosscabriolet through an E-bay ad for my wife. Initially spoke to Billy (Sales Manager) settled on price and was then handed over to Mark K. Mark was a pleasure to work with. He communicated well, kept me up to date and made the process easy. I drove two hours up from Queens, NY, got some lunch, and headed back home. Definitely would buy from them again.

"A Dream Of A Car Buying Experience"

05-07-2014

My title says it all! It could not have been easier. Mark Kline provided not only myself, but my parents as well a TRUELY EXCEPTIONAL car buying experience. This was my first lease and I could not have asked for a better experience. The service was A+, fast, friendly, selfless and truely focused on the customer. Based on this 1 time soley, I would be a return customer for life. Hopefully down the road they can get me into a much sportier Nissan!! Thank you Mark, Kirk and the gentlemen that helped us with the quoting process. You all were superb. 20 stars * * * * * * * * * * * * * * * * * * * *

"Worth The Trip."

I drove ninety minutes to see a specific car here. The salesperson, Adeno, was polite, efficient, and got me all the information I needed in a timely manner. What struck me was that they practiced NONE of the usual dealer tactics. I havent bought a car yet, but felt these guys deserved a good review.

"Good Image, Performance At Or Below Average."

Hoffman should have tires in stock for the vehicles they sell. I am sure image is very important to Hoffman but for us consumers, or at least me, performance as a dealer is more important. Town fair tire was able to solve my problem in a 2 minute phone call all the while waiting for a return call from Hoffman service about finding a new tire for my new car with 2600 miles on it that I bought from them. I had to call Hoffman back to tell them I am all set because I did not want them to "order" a tire for nothing. Now I do not expect anybody to bend over backwards for me. But I do expect the dealer who wants my business to be able to service my car with a well stocked parts dept. Having a PAIR of tires of the sizes and brand of tire on the cars they sell only seems like common sense to me. I really do not think I will be returning to Hoffman for service or sales even though they are in my backyard. I think a new management team should be an option. Your facilities are beautiful.

"Great Service, Great People !"

I went to Hoffman Nissan and had a great experience. I was treated with respect and my representative was very friendly and fair. They took my trade in and gave me a great deal on a certified used car. They even fixed a dent for me before I bought it. Overall great experience definitely will be returning for any future purchases.

"Great Experience"

I had a great experience here! They were kind, helpful and went above and beyond for me. I am very happy with my purchase and would recommend this dealership to anyone.

"Fantastic Dealership!"

My experience with Hoffman was nothing but great. Paulette and Justin went above and beyond for my purchase of an Altima! They brought the car to my place of work for a second test drive. They repaired all cosmetic issues on the car before I took it home at no extra cost to me. They also brought the car to me once the repairs were finished. Everyone was readily available for any questions I had and I was left with a great buying experience. Thanks Hoffman!

"Stay Away"

Lied to, cheated and put off. They let me drive for 10 days unregistered and uninsured. Then they laughed about it. Refused to deliver what was advertised and what was promised until I spent hours raising a stink. Checked my aftermarket Warranty that I paid the dealer for and the warranty company told me the policy had been suspended due to non payment. On further investigation, it turned out that they signed me up for a far lesser policy than I had been sold. The dealer once pressed resolved that situation as well. Repeated calls to upper management were never returned. Today while at coffee I ran into someone that was just going through the exact same crap. To date 2 months after purchase I still have not received what was promised. I would strongly recommend that you pass on Hoffman and find a more honest dealer.

"Great Experience From Beginning To End"

Found a 2012 Murano on the lot that had a fairly loaded package with features I might not have added if they werent already present. Hoffman Nissan gave me a great trade-in on a Honda Odyssey and a wonderful discount to make room for their new 2013 models. The staff was courteous and very well informed about their product and gave me as much time as I wanted to test drive the product (which I did twice). They even offered to let me take the car overnight if I wanted to really try it out.

"Friendly Service"

01-02-2013

I was impressed with the friendly (low key) service and atmosphere and the fact that Paul went out of his way to make sure I left happy. Everything was explained thoroughly and was accomplished in a timely fashion.

"Hoffman Nissan"

12-24-2012

good customer service

"Customer Centric"

12-17-2012

Everyone at Hoffman is very helpful. Special thanks to Paul Moxam and Michael Greene.

"Great Experience"

10-08-2012

We had a great experience at Hoffman Nissan in Avon. Michael Greene made sure we walked away with the exact car we wanted with all the "extras" we wanted. Michael let us know that our business was appreciated by listening to our concerns and making the experience a good one! Our car salesman Carmen was also phenomenal! Thank you Hoffman Nissan.

"Review"

10-08-2012

We had a great experience and will recommend Hoffman Nissan to anyone.

"Rstacy7"

10-08-2012

Excellent - really good customer service. always good folks.

"Great Salesman"

10-08-2012

Hi had a GREAT experience with Adeno who was patient with the buying process and helped get us a good deal

"Service"

08-16-2012

The whole serive process is good. It took less time than I thought.

"Service"

08-15-2012

Service is important and excellent service brings customers back to your dealership. Hoffman Nissan has great facilities and service reps. It has always been a plesent experience to have my vehicles serviced at their facility.

"Finally Buying New Car Was A Pleasure"

08-15-2012

I recently decided to upgrade my 2010 Nissan Murrano and obtain more options. In the past, the sales people talked to my husband. When they called to see how e still liked the carand, or, had issues, they directed their comments to my husband even though the car was mine. This infuriated me. When I entered Hoffman Nissan this July, I was greeted by Michael Greene, the General manager. He assured me that would not happen, and to my surprise, it didnt! My salesman, John Petuch was wonderful. He made the experience a pleasure. There was, one big issue. After buying the vehicle, I had to return to sign some papers that were missed on the purchase date. I arrived on a Friday morning and was kept waiting for an hour to sign my name twice. The Business Manager had no customers in his office and was informed several times that I was waiting. When he did show up, he was rude. This unfortunately overshadowed my day. Hopefully, the Business Manager was just having a bad day and his was not his standard behavior. I do LOVE my Murano!

"Good Service"

08-15-2012

I like the fact they took me in as quick as they could and did what they could to save me money

"Eric Westfall"

08-15-2012

A Repair that another Nissan Dealer could not or would not do was finished quickly and an while I waited

"Rogue"

08-15-2012

Excellent service dept, love the computer printouts, always Courteous and professional

"Service Visit"

06-26-2012

Excellent service all around!!!!! Hoffman Nissan is always willing to take care of their customers in any way possible. Thank you.