"Wonderful Experience At Burns Honda"
I had wonderful experience here at Burns Honda. I highly recommend seeing Karl Utz if you are looking for a car. He was incredibly professional and helped to me to get exactly the car that I wanted. He did everything he could to get me a good deal that was within my price range. I would definitely recommend Karl Utz at Burns Honda to anyone in the market for a car.
"Wonderful Experience At Burns Honda"
I had a wonderful experience here at Burns Honda. Our salesman Karl Utz was amazing! He was incredibly professional and helped me to get exactly the car that I wanted. Knowledgeable, helpful and low pressure. I greatly appreciated all the effort to make the car as close to the price I desired as possible and ended up getting an amazing deal! I highly recommend him!
"Love Burns!"
Ive bought other cars from Burns and once again the process was great! They do their best to get you the best deal without feeling pressure to buy NOW like most dealerships. Love my new odyssey!
"Bad And Unpleasant,service Experience"
Purchasing a battery and checking on recalls , when and employee of burns Honda. A technician threatening and harassed a customer. About calling division of youth and family services, on him and family. In the service drive and reported the actions to manager Steve Jensen. I feel customers arent treated very good. Thank God, that there are video cameras in service drive. To prove your great customer experience.
"Burns Honda Is Awesome"
Jim McCormick the sales manager made the buying process quick and painless.... this is my 8th vehicle from Burns Honda .. they are outstanding
"Burns Honda Is Awesome!"
After a 7 month search for the right truck, Burns Honda delivers! I have been buying vehicles for 30+ years and I must say that this was best purchase experience I have ever had ! Highly recommend to friends and family.
"Buying A Crv Touring Model"
I purchased a 2015 CRV Touring Model. My salesman worked hard to put the deal together. We both were satisfied. I did not feel pressured by my salesman Gresha Mapp. The manager was also helpful in getting a done deal. I was not pressured to purchase additional warranties. I have time to think about It. Buying a car was a good experience for me.
"Honda Accord"
A special thanks to Jim Mccormick (GM)and Mike Holm (Sales) for providing me outstanding service. Jim went out of his way providing me the feeling that Burns really cares about me. Mike was also very patient,and understanding leaving me very satisfied as I went through several buying options. I am very skeptical about car dealers, but now have found a dealership to count on through people that I can trust. Thank you, Anthony
"New 2015 Cr-v Honda"
Recently, we purchased 2015 CR-V from Burns Honda, Marlton, NJ. My wife and I liked our new car and within next 4 to 6 months looking forward to our 1st oil change. Just know, we highly recommend Burns Honda to everyone for both sales and service.
"Excellent"
there were no sales people outside ready to jump you while your browsing. our sales person, pat hee, was friendly, curtious, listened to what we wanted and went over everything carefully.
"Stereotypical Car Dealership - Avoid!"
05-07-2015
Absolutely the stereotypical dreaded car-shopping experience. All I wanted to know was the going price of the 2015 Accord EX-L models, including dealer and manufacturer incentives. The sales person (who said he was new) used every conceivable method NOT to tell me the price, including bringing his sales manager over to stall. More over, he insisted I provide my phone number - despite me telling him I did NOT want any calls from anyone at the dealership. (To which he said that it would only be him calling. And that is better, how???) Its a shame, because Honda makes a great car. If you want to buy one in South Jersey, avoid Burns!!!
"Burns Honda, A Great Place To Buy A Car"
Recently purchased a 2014 Civic EX-L from Burns Honda. Our Sales Rep Gersha Mapp was a pleasure to work with, he was not pushy. He was very helpful & gave us a great deal. This is the 1st dealer I can honestly say I was pleased to do business with them. My wife loves her new Civic, it has a great ride & gets great gas mileage, we got 38 mpg on a trip to North jersey & back, very impressive
"The Best Honda Dealer Ever!"
I just purchased my second Honda Fit from Burns Honda and it was such a wonderful experience. Andrew Curran was great! He didnt pressure me to purchase the car. I knew what I wanted and he made sure he let me know when they received a new shipment with the exact Fit that I was looking for. Once I purchased the car, he took his time to explain all the new technological options that came with it. I couldnt have asked for more. Brian K., from Finance was really helpful explaining all the financial terms and options that I could get; and more to the point, got me the price point that I wanted. Everyone at Burns is delightful. From Reception to Sales to Finance to Service, I would recommend Burns and their entire staff to anyone whos looking for a Honda.
"Great Service"
07-28-2014
The service experience was extremely painless. All the work and its cost was explained to me in detail. There was also a problem detected during the procedure which was covered under the warranty.
"Oil Change"
07-28-2014
Came late in AM for quick oil change. Accommodated me post haste and out of there in about an hour. They had to find a nail in one tire and plug so I couldve been out in less than one hour.
"Reliable, Friendly Service"
07-28-2014
We are always welcomed as regular customers and greeted as friends. We have never been disappointed in the quality of service we received.
"Great Experience"
Michael Covello was a pleasure to work with. He knows his business, is very professional, and truly adds value to the purchasing experience.
"Great Job!"
07-28-2014
Fast, courteous, efficient & consistent service Im always happy with the service I receive at Burns Honda for the past 8 years!
"Overall Experience Was Excellent. "
It was a most pleasant experience because the employees we worked with seemed earnest, really interested in providing information, and excited about the Honda product. Lee Wells was very informative about the technology and so easy to work with and Brian K. moved us through the financial end of it quickly without rushing. Its obvious that all the employees on the floor were alert, busy, and presented a good face to the public from the time we walked in the door. The follow-up phone calls and e-mails make a customer feel very comfortable about asking any questions. Theyre just the right touch, and not too much. Im really happy to have joined the Honda family.
"Excellent Service And Amazing Customer Care"
The staff was really Helpful and they know what they were doing, The were patient in understanding the customers issues towards Vehicle. I received a exceptional service at Burns Honda. And Im going to Refer all my folks and make this as my Best Dealer. And the Customer Service Robb was Amazing.
"Great Service And Pleasant Buiying Experience"
Our salesman Joey Nahama was wonderful to work with. He made buying a new car a pleasant experience instead of the dreadful one I was expecting.
"Excellent Service, Rude Customers"
John was very accommodating. I was offered a ride home while I waited for my car to be fixed, and when I declined, he offered me a fork when I joked that I had brought food with me but had forgotten to bring utensils. They also replaced not just one rear-wheel bearing but two--both under warranty--even though we initially thought there was a problem with only one of them. I also liked that the TV wasnt blaring and that I could sit around the corner from it. I appreciated being able to get a cup of coffee, too. P.S. I will note that when I first got my car diagnosed a week before my appointment, it was by Eric who was very nice. He immediately drove around the block with me to listen to the problem, and then he followed up by calling corporate with questions about my warranty coverage, doing it in a timely way and then getting back to me. He has helped me in the past as well. Its very personal at this Honda location.
"Outstanding Cars. Immediate Service. Superb Staff."
Ive been shopping at Burns for over 20 years and my family and have purchased well over 20 cars. We also have our cars serviced and repaired by Burns. It was this way from 1993 - 2012 when we lived in Cherry Hill and we continue today after moving to Bryn Mawr, PA. Burns is the best with the finest cars and most loyal staff. Our primary contact has been Tony Florio and where he goes, we shop. We were at Burns Hyundai on Rte. 70 until he moved to Burns Honda on Rte. 73. Now were there. Hes the best!!!
"Exceptional Attention To The Customer!"
07-28-2014
Marc was very patient and thorough in explaining the features of the car and the leasing process. Tony was warm and helpful, as well.
"Burns Of Oaklyn"
07-28-2014
I purchased my car from Burns of Oaklyn. I take it for each service need. I recently had a long car trip to make, so took in my car for an oil change and 25 point inspection. Everyone is always friendly and warm. The staff provides quick service and excellent care of my car, as well as myself. I trust them with my family by trusting them with servicing my car.
"Beyond The Typical Car Buying Experience"
07-23-2014
Mike Covello listened and delivered all our wants and expectations. He was respectful and never left us wondering. Ray the finance guy worked magic and we have the features and payment we wanted. Thank you both, we are truly grateful.
"Expectations Met And Exceeded."
07-23-2014
Personable and professional salesman and very good selection of used autos. The final cost to me was slightly below what I had targeted based on internet research.
"Service Advisor Gave Detailed And Helpful Advice"
07-23-2014
Working With Rob Regan was incredibly helpful. He is friendly, calm, and generous with his time. Told me everything I needed to know about the problem I brought in. He is a great asset to the organization. He has been my favorite Service Advisor for some time, but this time he was absolutely fabulous.
"Routine Service"
07-18-2014
Drive right in, no appointment. Prompt and couteous service technician. Completeted service ahead of estimated completion time including 21 Point inspection. Comforting to know vehicle status. Very comfortable waiting area.
"Professional And Pleasant"
07-23-2014
The person helping me, Nate Monroe, was very professional, pleasant, and knowledgeable. He was good about giving me an estimate time, asking me if I needed anything or had questions. He was very helpful and friendly.
"Service"
07-18-2014
MY EXPERIENCE AT HONDA WAS GOOD, AND I GOT A VERY GOOD REPORT. THE TIME IT TOOK TO COMPLETE THE SERVICE WASNT BAD. I WAS SATIFIED WITH THE TIME IT TOOK.
"Great Service, Clean Comfortable Waiting Room"
07-16-2014
I like the waiting room, and that you have the technology to make sure my Honda keeps running. our car is "brand new" after six years of ownership.
"Excellent Service, Large Inventory, Friendly Staff"
07-16-2014
High level of service from our salesman, Gersha Mapp. Large inventory to choose from. A "one stop shop" where we could trade in, buy, and finance another vehicle.
"Great Burns Honda Of Marlton Nj Experience."
07-14-2014
Gersha Mapp, my sales representative, could not have been more helpful and friendly. He was just great. And I was delighted with the helpfulness and friendliness of Nicole McNamee, business manager. My Burns experience did not disappoint (but then again I am a returning customer, and this is what I expected).
"Great Service Always!"
07-07-2014
Robb is always able to give me an appointment thats convenient. The work done is always top notch and its nice that I can wait and still get out in a reasonable amount of time.
"Great Experience"
07-07-2014
Truly a great experience from the start of the shopping process, all the way through the delivery of our 2014 Honda Accord EX. My salesperson, Chris Kull did an excellent job in communicating with me throughout the process. What a pleasure!
"Excellent Experience And Service"
07-07-2014
I dealt with Adam and I could never ask for a better person to work with. The service was amazing, especially with a unique curveball of shipping my old car for trade in. Ill always continue to go to Burns Honda and Adam.
"Great Sales Process"
07-07-2014
James Rush was excellent. I came into the dealership having done my own research. James was patient and clear on the entire process. There was no pressure.
"First Experience Ever In My Life"
07-07-2014
This is going to sound so sexist, but Im a recently divorced female. Ive NEVER had to do anything with the matainence of the cars (not even get the gas). So when the A1 light went on, I freaked out. The service gentleman explained what it was, what I needed to have done, etc. He was very calming even over the phone. When I got there, I pulled in, got out of the car and had NO idea what to do then. Nicole? immediately sensed I had no idea what Im doing and explained the entire process. From my options to be shuttled anywhere w/in 12 miles to expected time it would take. She was totally honest and indicated it would be at least 1.45hr wait. Fantastic service, waiting room was good (just rude people using their cellphones and having loud conversations)
"Great Service"
07-02-2014
My service rep, Nate, was great. He knew it was a big job to replace my timing belt, spark plugs and brake fluid; so he had the top Burns mechanic work on my car. He kept me informed throughout the day and the car was finished on time as promised. Thanks Nate!
"Great Staff"
07-02-2014
It is always a pleasure working with Subaru staff. I was working with Nathan who explained everything clearly and did just the right amount of service that was needed.
"Service At Burns Honda Is Great!"
07-02-2014
I took my 2004 Honda Accord to have replacement keys made. I was taken in right away and didnt even have time to enjoy the waiting area before the job was finished. The service manager, Eric Raup, runs the best service department I have ever seen. Polite, prompt and professional. I will definitiely bring my cars back to be serviced.
"Home Of The Nice Guys"
06-30-2014
The heading on your office paper, "home of the nice guys", is true. Everyone is a nice guy and easily approachable. I even suggested to my insurance provider in their survey to do likewise.
"Great Service"
06-30-2014
Nicole at the front desk is always so friendly and greets you with a smile that makes you feel like family
"A Great Dealership And Service Shop."
06-30-2014
Friendly, attentive staff that is willing to help! Staff is honest. Service prices are very reasonable.
"Great Honda Dealer. "
06-30-2014
This is my 4th Honda. I like the layout of the showroom - bright and neat (and of course the popcorn). Every person I met was cordial, professional, and treated me respectfully.
"Great Overall Expierience"
06-25-2014
Harry Cava was an excellent salesman, I did not feel pressured to buy a car like I was at some other dealerships. I was extremely pleased how quick the entire process went after I chose the car I wanted. Everybody at Burns Honda was friendly and more than helpful.
"Service"
04-09-2014
Ive never been to burns before so I had many questions about service to my honda civic. When I called service a young girl by the name of Chelsea I believe answered and was so very kind! She was very patient with me also which was comforting since I do not know too much about cars. She told me there was a recall on my car which I did not know about but Im glad she told me! There are not too many honest people out there anymore! I highly reccomend this dealership! Great service. Well done.
"A Refreshingly Honest Car Dealership"
03-24-2014
Highly recommend this dealership. Our salesman, Ed Altman, was super professional, polite and answered all our questions honestly and thoroughly. Even though we were only buying a little Honda Fit at what was probably a marginal profit, Ed gave us great personal attention, above and beyond, like we were buying a loaded Pilot at MSRP. Whenever I bought a car from a dealership in the past, it always felt pushy, insincere and phony, and it was refreshing to not feel that way during our transaction. Aside from not getting quite as much for my trade as I had hoped, there were no surprises or outrageous documentation fees and we were able to negotiate the final price amicably. So if you are in the market for a new Honda, or any other car they may be selling, go see Ed Altman at Burns Honda. Hell make it happen!
"Great Salesman, Great Selection, Beautiful Place."
03-12-2014
This was definitely the most pleasurable car buying experience I have ever had. The salesman I dealt with was knowledgeable, friendly and relatable. He treated me with courtesy and I felt very comfortable when we closed my deal and I left with my car the same day.
