Autoland in Coventry, RI

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"Happy With The Purchase"


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from Exeter, ri

Recommended? Yes

Purchased? Yes


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Great selection of SUVs in my price range. I took several vehicles to my mechanic and I was told to buy this one from my mechanic, so I did and am very pleased

"Never Buy From This Place"


User

from West Warwick

Recommended? No

Purchased? Yes


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Sold me a 2011 GMC Sierra 1500. Have had issues since the second day I owned truck. They made several superficial attempts to fix that problem, but because they used inferior parts other issues were caused. Now my truck runs like junk and they say they cant do anything else for me. Save yourself the trouble and shop elsewhere.

"Nice Truck Selection"


User

from Hope, R.I.

Recommended? Yes

Purchased? Yes


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Shocked at how many trucks they had went their for one truck and drove home in another one I liked better. It had leather and the payments were less than I thought.

"Best Place To Buy A Truck!"


User

from Rhode island

Recommended? Yes

Purchased? Yes


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I have bought two cars off Peter and I will be back for a third. He is very knowledgeable and polite and makes you feel at ease when you are purchasing a vehicle. All in all 5 star experience and highly recommended.

"Very Professional And Helpful"


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from West Greenwich RI

Recommended? Yes

Purchased? No


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I spoke to Peter Ethier on the phone in regards to a few vehicles I was interested in. He was very professional, polite and definitely knew his cars. I am currently waiting on a promotion at work to go through and at that point I will be ready to buy! Keep up the good work Pete! See ya soon!

"Ford F-150"


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from Lebanon, CT.

Recommended? Yes

Purchased? Yes


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I would highly recommend anyone looking for a used vehicle to shop at Autoland, Inc. in Coventry, Rhode Island. Peter was extremely helpful, friendly and very knowledgeable. We are very happy with our purchase, and would definitely recommend our friends and family to shop here.

"Best Experience!!!!"


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from Massachusetts

Recommended? Yes

Purchased? Yes


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I bought a Chevy work van for Peter Ethier. He was extremely knowledgeable about all the vans that Autoland had available. He took my needs into consideration and we found exactly what I wanted. What a very professional experience from the sales process to the financing process with Jeremy and Sharon!!! I recommend Autoland to all. You will not be disappointed...

"Great Salesmen Pete Ethier"


User

from West Warwick, RI

Recommended? Yes

Purchased? No


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We were shoping for a Car and Pete Ethier went above and beyond to help us locate one. Although we didnt find one on his lot he helped us locate one and answered all our questions

"Love My Truck!"


User

from Coventry, RI

Recommended? Yes

Purchased? Yes


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I purchased a used truck from Autoland and it was an all good experience. My salesman Peter was great to deal with and the couple issues I had were fixed quickly. I would go back for another vehicle.

"Amazing Experience"


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from Warwick RI

Recommended? Yes

Purchased? No


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I went into autoland and was assisted by Peter. He was extremely pleasant! I was very indecisive on what I wanted,and I felt extremely comfortable looking and asking questions. Pete was very knowledgeable about the vehicles and there maintenance. The loan pressing is very nervracking but at autoland was extremely easy, and fast. I also brought my son with me and everyone was very kind with him and Pete even helped me to put the car seat in the vehicles for test drives. I definitely would recommend to my friends and family to go here. Thank you Pete for a wonderfull experience!!!

"Great Service!!!"


User

from Coventry, RI

Recommended? Yes

Purchased? No


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Peter Ethier is wonderful! Very knowledgeable and so kind! I highly recommend him to everyone I know!!!

"Best Car Shopping Experience In All My Years!"


User

from Coventry, RI

Recommended? Yes

Purchased? Yes


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I was shopping around for a new hummer and had mentioned that to the gentlemen at Autoland. When they got one in they let me know immediately, and it was beautiful! I had been looking for a hummer that I fell in love with at first sight and just hadnt had any luck anywhere! Peter E. was wonderful and I couldnt have asked for a better salesman. Not only was he patient with me during the search process, but he was kind, knowledgable, and extremely helpful! He did not push a vehicle on me that I didnt like, which is very uncomfortable and I had experienced at other places before coming to Autoland. It was clear that he broke the typical "car salesman" mold and seemed to actually take my interests and wants into consideration; he wasnt just trying to sell me the car! I would recommend buying your car from him for a multitude of reasons!

"Great Salesmen, Best Inventory By Far."


User

from Coventry, RI

Recommended? Yes

Purchased? Yes


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Bought a Chevy Truck. My salesman, Peter Ethier was GREAT. Not like pushy salesmen at other places I went to...The selection and quality of trucks is unbelievable. They advertise the specialize in trucks and they werent kidding. I highly recommend this dealership to everyone. Ask for Peter you wont be disappointed.

"Thank You For The Help"


User

from Coventry, r.i.

Recommended? Yes

Purchased? Yes


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Thank you Jeremy for coming to help me. Several months after buying a car from Autoland my car would not start. Nobody was picking up their phone so I called Autoland. Jeremy came right out to help me. Thanks again!

"Head Gasket Leaking Within 3 Months Of Purchase"


User

from Coventry, RI

Recommended? No

Purchased? Yes


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Found out the head gasket on a 2010 F150 with only 85,000 miles is leaking within 3 months of purchase from Autoland. Also needed 2 oxygen sensors and a re-program. Total cost at local repair shop and dealer are around $3,600! Autoland would not do anything to help out since it was sold with only a 30 day warranty. They would not even offer to complete the repair at a better price than I could get at local garage or dealership. This is a poor business decision that will go a long way. I will never buy from them again and will be sure that no one that I know buys from them either.

"Rude And Fake"


Jeremy Whitty

from Coventry, RI

Recommended? No

Purchased? No

09-03-2015


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It was our first day and the first place to visit. We were looking for an SUV for my wife. We expressed an interest in a Jeep Cherokee. We were met by a dealer named Gary Connor.(s) Somewhat informative but didnt know everything about said vehicle. Before test driving it, we got our first lie....he told me that my wife told him that she wasnt sure if she was going to be able to finance the vehicle in case we bought it. This was why he needed my license??? He lied. She never stated that. He was covering all of his options prior to a sale. He wanted to check both of our credits. I said not to. He did anyway. Test drove the vehicle and it was likeable and he was also. Now on to the game of how much are we willing to put out monthly. We flexxed.....they didnt! When we told him wed think about it.....thats when his mood changed and not for the better. I asked him for his card 3 times and he would not give it to me. His mood change was very noticeable. Thats when we decided that even if the numbers were good.....we werent buying from him. Jeremy was nice and kept "his" composure to a miniimum....all I can say is if you go to Autoland, ask for Brian.....

Response from Autoland:

I would like to thank you for your feedback. I have been at Autoland for 5 years and take great pride in making sure our customer service and vehicles are top notch. I could tell something went wrong when you were in the showroom and I couldnt figure out what happened. I do not like getting negative feedback but it is important so we can improve for the future. Jeremy Whitty Autoland Inc.

"Very Happy With The Service"


User

from West Warwick, R.I.

Recommended? Yes

Purchased? Yes


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I recently purchased a vehicle from Autoland. I have a little mechanical back ground and couldnt see anything wrong with the car. After purchasing the vehicle I brought it to my mechanic to have it checked out. Their were a couple of small issues that were questionable wear items. My mechanic said Autoland has a good reputation and they will probably take care of it for me. I thought for sure I was going to get the run around because the items were wear items and not under the warranty. I called and was asked when I could drop the vehicle off. I asked if they were going to fix it under the 50/50 warranty and they said no they will pay 100%. I was actually shocked and more surprised their mechanic was waiting for me to drop it off and started looking at it right away. Great job guys that is why i wrote this..

"Bought 2 Vehicles"


User

from Exeter, r.i.

Recommended? Yes

Purchased? Yes


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We stopped in quickly because when we drove by and a truck caught my eye. They had some real nice trucks and SUVs. I found a truck that I really liked and my wife fell in love with a Cadillac. We drove several vehicles and decided to buy both vehicles. Smooth transaction from start to finish. I decided to write this review because the ABS light came on with my truck and they fixed it for me no questions asked.

"Used Truck Utopia"


Jeremy Whitty

from Coventry, RI

Recommended? Yes

Purchased? Yes

07-08-2014


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I bought a truck here a couple weeks ago and I really couldnt be more pleased. The reason Im even writing this review is because Autoland gave me the best buying experience Ive ever had. Ive driven by this dealership everyday since I got my new job and being in the market for a truck for a year or so now, I had to check this place out. My salesman was Brian and he made me feel very comfortable with my purchase. He didnt just want to sell me a truck; he wanted to sell me the right truck. I almost felt bad when I was test driving a 4th truck but Brian was even more patient than my wife who went and sat in the car after 2 test drives. All in all I am very happy with my purchase and the way I was treated at Autoland. I would recommend Autoland to anyone looking for a truck. Thank you again!

Response from Autoland:

Antonio, My name is Jeremy Whitty I am the sales manager here at Autoland. The day you came in was my scheduled day off, I tried reaching you to see if we could resolve any issues that you had. I would respectfully ask that you remove your review. I am happy that you liked Brians level of customer service and how the van drove. We had the Cargo van advertised for $12,950. You were treated right and the van drove perfect. You made us an offer of $12,000, which we could not accept. The owner discounted the vehicle $200 off our internet price and was going to include the spare tire and jack. You still wanted to pay $12,000. The dealership was not charging for a spare tire we discounted the van and included the spare tire. We are a family run dealership, we advertise our vehicles aggressively, our internet prices are firm prices. That is why people drive from different states to buy from Autoland. Some vehicles have more room for discount than others and some have no room for discount. The owner was not rude to you in any way. He over sees making sure the vehicles are serviced and the sales reps and myself handle the sales side of the dealership. I have been with Autoland for several years and our reputation and reviews are very important to me. You enjoyed Brians level of customer service, liked how the van drove, but since we could not accept your offer I do not feel that writing a negative review is fair. Thank you, Jeremy Whitty

"Horrible Experience"


User

from Boston, MA

Recommended? No

Purchased? No


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I went to Autoland today with all intentions of purchasing a van today for work with cash in hand. The only good experience I had with this place was getting a chance to deal with Brian. However, whoever he had to go speak with regarding the van I wanted (Im assuming the boss) was just plain rude. I am a business owner and this is not my first time purchasing a vehicle for work. I know what im looking for and know what it should cost.The pictures listed on the website of the vehicle are completely misleading. When I made a cash offer, based on the visual appearance and missing components of the van(missing rear view mirror, the shelving that was shown in the pictures for this van was no longer in the van or available, the spare tire was missing along with the jack and the tools for the spare, not to mention there were a lot of cosmetic damages to the vehicle that looked horrible. Brian, who was relaying messages back and forth from his boss who apparently didnt have the respect to come out and talk to his customers himself then told me that they would reduce the total cost of the van by a couple hundred dollars and if I wanted I could pay an extra $100 to get a spare tire. When I asked the whereabout of the rear view mirror, all I got was an "I dunno". To top things off, i was then told that they could finance the difference in what I was offering and what they wanted. Money is not an issue for me, if they were willing to work with me and let me bring home the car the same day I would have gone to the bank and taken out the extra couple hundred dollars that they wanted. But the "boss" pretty much just didnt feel like doing any paperwork and told me I could pick up the van the next day. I drove 3 hours just to get to this dealership as I live in Boston, and that was simply just not going to happen for me, I needed to take that car home the same day and had everything ready for it on my end. Needless to say I could keep going, but all in all, worst experience at a used car dealership I have ever had in all of my life and I have purchased a lot of cars from many different places. If you are reading this, please do not go to Autoland as they are deceptive, and the "bosses" are just plain lazy. Those 5 hours of my life I will never get back because of Autoland. Brian, if you get a chance to read this. Run as far and as fast away from that place as you possible can. You are fantastic and your customer service is great. You would do so much better in a different establishment. Wish you the best of luck.

"The Best Truck Purchase By A Used Truck Novice."


Jeremy Whitty

from Cranston, Rhode Island

Recommended? Yes

Purchased? Yes

05-30-2014


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I have never purchased a used vehicle before, so when I needed a van for my work, I was very uncertain. I could not afford to buy a new van, so I searched the internet for a work truck that I could not only afford but had to be extremely reliable. Autoland came to my attention, and I contacted Jeremy. I went to the dealership and was immediately impressed with Jeremy. There was no pressure to buy and all my questions were answered honestly. Jeremy instilled a great deal of confidence in the van he recommended. He takes a personal interest in every vehicle, he drives them and finds any possible problem and it is corrected before the customer buys the vehicle. I made the purchase and continued to be pleased by the service provided. The van I bought needed shelving and bins installed. The mechanic who did the installation was outstanding. The work was completed in a short time and in an excellent fashion. I am completely satisfied and will highly recommend Autoland to anyone who is in the market for a great used vehicle. Thank you Jeremy!!!!!!

Response from Autoland:

John, It makes me very happy that you had a great experience. Autoland is my career and I take great pride in providing the highest level of customer satisfaction. I wish you the very best with your new business. I will be here for you now and in the future. Jeremy Whitty

"The Best Buying Experience"


Jeremy Whitty

from Wickford, R.I.

Recommended? Yes

Purchased? Yes

11-12-2013


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My wife and I shopped for two weeks for a truck. It was a very difficult process. I was amazed that so many dealers do not service their vehicles before they sell them. On a Saturday I drove two hours in the morning to look at a truck that was described as mint condition. It was a complete waste of my time. We went home and my wife went back on the computer and found a truck at Autoland. She called and spoke with Jeremy, he was very polite and knew everything about the truck. By the time we showed up it was 10 minutes before they closed. Jeremy told me he will stay all night. They had great trucks, great service, and we felt very comfortable in the entire transaction. Thank you to everyone at Autoland.

Response from Autoland:

Peter and Joan, I was very happy to read your review. It means a lot to me. We treat every customer like family, I thank you again for your business and the comments. Jeremy Whitty Sales Manager

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