"Horrible Experience "

Avoid this dealership. Not professional at all and rude.

"Great Experience W/ Ludner Felix, Rick St. James!"

Before I found my way to Pembroke, I had visited about five or six dealerships from Friday to Sunday, and most all of them just wasnt listening to the customer. Little things, really, like "I want exterior black," and the sales rep comes out and says, "I have Silver." Well, not McGee Preowned - they went above and beyond. They were fantastic, and Felix was sooooo patient and understanding and kind. He worked the deal fantastically and was very communicative about what deals fell through, and what happened when I ended up at another dealer who ran a credit app on a car that I thought was theirs. I also enjoyed when Chris Logan texted me when I was at that other location. I almost made a mistake buying the wrong car at the wrong location, a car that I wasnt very happy about it. My situation wasnt that complicated, but the other dealerships that I visited made it too complicated. Long story short, I was approved for the same car that McGee had at another dealership through a bank that all dealers work with [not a regular bank, that is], but the dealer had no title for the car and wouldnt have the title for three weeks, and that wasnt going to be helpful to me. When I went to the other dealerships, I explained the situation and all of the credit apps got denied because they didnt call the bank that approved me and explain, "Hey, shes approved, we just need to transfer the approval from the other dealership to our dealership." Thats what Felix did, flawless. He got on the phone and was very communicative. And when I was at the other location, he called personally to find out where I was. Most General Sales Managers dont give that personal touch to customers. I often have to chase down a General Sales Manager at another dealership if communication is going sideways, and Felix is excellent to communicate with when it came to finding the right car and the right deal. Rick St. James was a fantastic sales rep. He explained the car, features, took me for a test drive and went above and beyond to offer help in other areas of the purchase. He offered advice, and has a great personality, very funny and personable. The finance business manager, Arnold Bennett, was also fantastic to work with. I feel that the business side is the most exciting because it means that the deal went through. He was very knowledgeable about Gap Insurance and Extended Warranty, and about the customers part regarding contacting the insurance agent. All around great experience. I came in to McGee frustrated by those other dealerships that I will not name and I will not post negative reviews about them - I think its just about finding the right place. I live 1-hour away, and had to drive far but it was worth it. Not every dealership has the magic to speak with the banks. They all make you think they do, but besides McGee Preowned and two other dealerships between 2008 and 2017, I can know put McGee as the third dealership that I have gone to who made me feel comfortable and didnt lie to me. All the other dealerships that I visited, at one point or another, lied to me. One dealership even lied about my credit score, saying that it was 450, just to get a high rate from a bank. I laughed at her because they think that being a woman, putting a woman as a sales rep will make me not see the lies. There were also so many other great cars to choose from McGee Preowned, so the huge selection is very attractive. Mercedes, Infiniti, GMC Acadia, GMC Yukon, Chevy Tahoe, Chevy Suburban, Honda - all fantastic choices. If there is one car that you dont like, there are soooo many others to choose from. Their website also has the best pictures, too. They take so many detailed pictures of the cars, it gives you the full understanding of the car before you test drive it.

"Its The Place To Buy!"

The quality and price on all of the used cars on the lot was impressive. Dan and the rest of the sales team was pleasant and pressure free. I would recommend McGee to anyone on the market for a new ride.

"Paul Bouffard Bought Used & Have It Service"

WE ARE TOTALLY SATISFIED WITH PURCHASE & SERVICE IS GREAT

"Great Salesperson! Awesome Deal!"

I needed a good car at a good price and went into McGee Superstore in Pembroke, MA. where I had bought from many years ago. I was fortunate to meet Robyn Mihalut at the first desk inside the door on the showroom floor. She was extremely pleasant, listened very well to my needs and found the perfect car for me. I am a retail person myself, and have many years of management and sales experience, so I am very sensitive to the quality of sales folks when I encounter them. Robyn did an awesome job getting everything together for my purchase. Also, Arnie Bennett, the business manager there also did a great job helping it all come together, not to mention Ryan, the service manager who was terrific as well. I am thrilled with my experience. Great job Robyn! Keep up the great work! You go girl!

"Exceptional Experience"

Cannot express how impressive my experience was at McGee. Rick St James was informative and helpful in a casual manner which made the experience an absolute pleasure. I highly recommend asking for him if you are in the market for s new vehicle. Marlin Pina handled the financing effortlessly. I got a the best rate and felt that I was his priority for the entire time I was there. In 2 and a half hours I got exactly the car I wanted at a very competitive price. South shore or even north shore this is without a doubt the best dealership to purchase your next vehicle.

"Great Selection Of Cars/trucks"

I thought the selection of cars/trucks was impressive.... Then I met the sales staff.. Salesman Jay Bastis wowed me with his customer service and pure devotion to the customer during the car buying process! Please see him!

"If You Are Buying Used Buy Here!!!"

Salesman Jay sold me a Jeep! I absolutely loved the JEEP!! Its my first jeep! I loved the price, loved Jay (my salesman) and I felt welcomed in the showroom! Everyone was extremely nice! Seemed to be an upbeat positive dealership!

"5 Star Service"

Mcgee Pre-owned of Pembroke has the nicest sales team Ive experienced this far in my life. The team performs at a high level while maintaining comradery and friendliness. Big thanks to Jason Arruda leading his new team of associates and maintaining a high level of service at this dealership. You should be proud Mr. McGee.

"Thank You!!"

Visited Mc gee preowned in Pembroke. Dealt with Robyn. Excellent customer service and very knowledgeable about the cars. Will recommend her to all my friends and family.

"Will Definitely Be Going Back To Mgcee Soon!"

When I walked into Mcgees I knew instantly that i would be coming back to purchase a car. The representative who helped me, Arnold, was extremely helpful and knew exactly what he was talking about. He was very professional and friendly towards me and my wife and answered all of our questions. The whole atmosphere of the place was energetic and everyone seemed generally happy. I will be returning once it is time for my son to acquire a car and I really hope Arnie is there to help us out again!

"Bob Smith"

Bob made my purchase of my 2014 - Toyota 4Runner very smooth, everyone was very accomodating. This is my second purchase from the Super store. I am very happy with how helpful everyone is there. I would definately recommend this Dealership.

"Great Customer Service"

Ok I tried to post a Review earlier and it did not go through. I was working with Arnold Bennett Sales/Finance and had a wonderful experience. It was quick and easy, it didnt take me the 4 hours that I experienced at other dealers. I would highly recommend this dealership to all of my friends and family.

"Great Customer Service"

My sales rep Arnold was very pleasant and knowledgeable about the cars and helled me get into my 2013 highlander. Thank you so much for your help

"I Would Like To Thank You!"

I would like to thank you for the exceptional service and great selection of cars you offer! I bought THREE cars in one sitting with your exceptional and experienced sales person Lino Azul! He made my experience so incredibly easy and appealing. His knowledge and expertise was commendable and he is surely an asset to your establishment. I went in for one car and ended up with THREE! Surely due to his fine skills and your vast variety of cars to offer. Everything was incredibly easy and I received exceptional service from Lino. I would also like to thank Matt for his great assistance and Marlon for making my first experience with your dealership so great. Your showroom and facilities were beyond clean and friendly! What a happy day in my household! The convenience of buying was beyond belief and I will surely recommend your dealership to all I know. Thank you for the honor and privilege of buying with you and to Lino Azul for ease and knowledge in all of my transactions! Lino is the best!

"Strange"

Went to look at a Grand Cherokee today we had seen online. Sales person was really strange, knew nothing about the cars she was selling I mean nothing. She acted pretty rude when I told her I would just wait outside for her while she grabbed the keys. Even though she could not explain what McGee Certified was or tell us anything specific about the vehicle - my wife and I actually liked the Jeep and would have most likely bought it. We just couldnt imagine dealing with this sales person for the next 2 hours while closing the deal. I did thank her for her time but explained we were not interested, she turned and walked away without saying anything. STRANGE experience.

"Great Customer Service Khoi Nguyen"

I drove 2 hrs to buy a car and it was so worth it. Great pricing and great customer service. Khoi Nguyen was followed through with everything we need.

"Excellent Experience"

We had a wonderful buying experience, very accommodating and courteous. Making sure that even our 80 year old mother was comfortable with the purchase which will be used to transport her to doctors. I would definitely recommend this dealership to all my friends. I will say my experience with all the employees at McGee in Pembroke on Rte. 139 was a very pleasurable one.

"Car Buying Experience At Mcghee Preowned Pembroke"

I recently bought a car for my son from McGhee Preowned in Pembroke after visiting several other used car dealers, and had the very fortunate experience to work with Robyn Mihalut. She changed my outlook of car sales people. Robyn was honest, she was very professional and provided top notch customer service. At no point did I feel any trepidation in our interaction not even when we entered negioations over the pricing of the vehicle. She stayed in contact with us throughout the entire process and even after we picked up the vehicle which my son loves. Robyn is definitely an asset to MCGhee Preowned Pembroke. I would absolutely. return there should I need to purchase another car. Thank you Robyn for your excellent service.

"Awesome Service By Robert Burgo, Best Help!!"

Robert Burgo, our sales person when we perched a Lexus from them, went above and beyond helping us get the best deal. He all so delivered the car the next day, to us because we had to work and had no time to pick it up. We thought that was great. Some how we left our license there, and he is going out of his way to deliver it to us. They are Im pembroke, we r in Milton. Thank you all at McGee used autos for everything. The Bertolinos

"Easy And Fast Process"

Jim Duffy made this a very non-pressured easy sales. I knew the car I wanted, they gave me a good deal on my trade and the deal was done. Very good experience.

"Eileen. Looking For A Car"

I knew that I wanted another Toyota Avalon and stopped into McGee. Luckily I was greeted by Dutch. He made me feel comfortable right away. We sat and talked and Dutch was a great listener He really knew his stuff. I purchased the car that day and didnt feel the need to look any further. I highly recommend giving Dutch a call, youll be glad you did!

"This Is How A Car Shopping Experience Should Be."

I drove 2 hours to look at this vehicle. Well worth the drive. I would do business with Jim and McGee again.

"Weird Way Of Treating Customers"

07-22-2015

I was driving around three hours to Pembroke and checked one car there. Not as the previous review, the car was still there. After the test drive, I was quite interested in the car and started the discussion about purchasing the used car. However, the person used multiple reasons to deny the way of paying a deposit first and bringing in a certified check later (if you are a dealer or you have communicated with dealers before, could you please let me know how common this is.). Instead, he was insisting that I should FINANCE THE CAR RIGHT NOW no matter what I replied. Okay, then let us be reasonable. Assume that I give you the whole money on site, meaning I really trust the dealer, is it possible that you could give me the car several hours later on the same day since I drove quite a long way to here. The answer from the dealer is "No. You need to come back next week to take the car. Two-hour (indeed it is almost three hours, one-way) drive is not a big deal. I also drive. I know how it feels--not a big deal." I was really wondering why this could happen: a dealership with such a long history and nice review scores could do things like this. Then the dealer confidently and constantly told me that they DONT HOLD CARS and there are two more customers coming that day to check the same car. Also, most dealers can take deposit first and then completely sell the car after taking the certified check for the rest of the money. Why was he insisting that I have to pay all of the money without any delay? I was even offering that I could mail them overnight with the certified check early next week but still got denied. What was the reason behind this and why did it seem like that the dealer gave no trust on the customer? Anyway I left. The way of treating customers was really AMAZING to me.

"Worst Experience Ever!"

This was by far the worst car buying experience I have had. I would never go back to McGee and I would not recommend them to anyone. I called ahead of time to confirm that the vehicle I was interested in was available and on the lot. I made an appointment with Christopher to test drive the vehicle that afternoon. After speaking with Christopher and being assured the car would be gassed and ready to go I drove 2 hours to Pembroke only to be told that the vehicle had been sold days earlier. Christopher was at his desk and did not even acknowledge me. He had all of my information including cell phone number and could have called to let me know the car had been sold. Christopher assured me the car was available without even checking to make sure that it was on the lot. When I explained how upset I was the sales manager did not even apologize but said, “It’s not like we have a system to tell us that a car has been sold. What do you want us to do?” I ended up sitting in 3 hours of cape traffic to get home. Horrible experience all around. I wish I could give 0 stars!

"Great Experience"

Everyone I dealt with at McGee was friendly and knowledgable. I had a salesman Ryan Ploof who listened to what I had to spend and what I wanted. He was different from other sales people not trying to sell me something I didnt want which certainly was refreshing. Love my car Thanks

"Sales Associate Ryan Ploof"

Salesmen Ryan Ploof sold me my new dodge. Couldnt be more happy with his help and all he did to answer my questions...

"Chris Is A Great Sales Guy"

I went to Mcgee with no prior knowlege of how to buy a car but chris was awesome. He was patient and attentive to my ignorant needs.

"Great Showroom And Willingness To Make A Sale!"

I drove down to McGee from boston and Im glad I did. I had just been test driving a yukon at a chevy dealer in the north shore. The dealer couldnt get the price right and must have thought I wouldnt walk.So I left disappointed. When I called McGee I was pleased with the honesty of the sales manager so I drove down. Ryan and Charlie set me up with a great deal on a newer low mileage tahoe. After a little back and forth with my trade we settled on a great deal. Incredible, easy financing rates as well. I would recommended anyone to check this place out! Ps not sure how but the chevy dealer found out I bought the truck at McGee. I was more than happy to let them know I got a better deal at McGee.

"Good Experience"

my salesman was ryan ploof and i had a very good experience there

"I Got It At Mcgee!!"

I got it at McGee!! I got the vehicle i wanted, a fair price for my trade, a great interest rate, and gap insurance and i was underbudget on my monthly payment. I was shocked at how easy Ryan Ploof and the McGee team makes dreams come true! This was the first time i actually had a great experience at a car dealership. Everyone was upfront and honest, no pressure and Ryan made me one of the best coffees that i ever had! Hats off to this team. Im sending all my friends and family to go see Ryan when they are in the market. Im definitely a customer for life. Im on team McGee! If your reading this and ready to buy, go down to McGee Pre-owned Superstore, walk in there, and ask for Ryan. Then you can say, I got it at McGee!!

"Best Experience Buying A Car Ever!"

I love my "new" Corolla! Thank you McGee especially Sales Consultant Jim. I got what I needed and asked for within my budget.

"Great Customer Service"

Have been looking for a 7 passenger car for a couple months. Looked at several cars with several dealerships. Stopped in to McGee to look at a Nissan Armada. Loved the car! Honestly, entire process pretty painless. In and out with new car in 3 hours.! So far car is great. I also left a very expensive watch and my checkbook in my trade and they were great enough to make sure to hold in until I can get back! I will definitely recommend. I worked with Gordon and Christopher. Also the finance guy was great!

"Great Experience!"

I recently purchased a vehicle at McGee Superstore and had a great experience. John, the salesman, did a fantastic job. He was very knowledgeable and polite. He broke down everything in an easy to understand manner. I highly recommend McGee and ask for John when you go.

"Used Car Sale"

Very attentive and to the point service. They were more concerned to put me in the right car, than just any car. In fact, I test drove 3 different cars and ending up buying something I did not anticipate. No pressure sales approach and very good listening to what I needed. Special thanks to Ricky and Charlie to expedite the sales process in a personable and enjoyable way.

"Nice Selection ,helpful Sales Staff"

saw some vehicles online that i was interested in,called the Superstore ,they were very helpful answering all my questions,they helped me pick out the truck that would meet all my needs and at a price that i could afford ! I had been to other dealerships and they were not as helpful as these salesmen were !! I had a great experience ,Joe Dinger Was very helpful and i would definitely recommend the Superstore and Joe Dinger

"Superior Service"

10-10-2014

I had e-mailed about a car I saw cars.com. Initially it took them more than the promised 24 hours to get back to me. But when I made it up there to view the car, the sales person was awesome. Maurice was low pressure, had all the facts we needed to make a decision and was willing to work with us on price. One of the best car purchasing experiences I have ever had. two thumbs up!

"Great Service!"

08-18-2014

I saw the car listed on the very easy to use cars.com web service and I responded . I was immediately given an appointment for the vehicle I wanted to evaluate, and I bought it for the price listed. The sales associate was very helpful. The financial agent made things simple.I financed there. I did wish I was given copies of the paperwork I signed when I signed them. My daughter picked up the vehicle and did not recieve paperwork so I had to call to have it sent to me at home. When I called the sales associate was very friendly and said he would send it in the mail. Overall the experience was very positive. I saved a lot of time surfing the web for what I wanted and there was no effort made to get me to look at vehicles I was not interested in.I really like the McGee dealership.

"Poor Communication"

I was a cyberspace tire kicker. I will need a car within the next 4-8 weeks. I contacted the dealer with a few simple, specific questions. I received several enthusiastic phone calls and emails insisting on my return call to "discuss" my purchase. I never received my answers. I asked to be transferred to someone who would be willing to help me. The answer was "No". I wished him luck in his future and he thanked me. That was my last contact.

"Painless Experience"

I recently found a used car on line with Cars.com and bought the car from McGee in Pembroke MA. The salesperson Kristin was excellent. She was very helpful and made the process of buying the car painless.

"Bait And Switch Is Still Alive At Magee"

2011 Chevy 1500 for 16000.00 email response from them was car still available. Drove 2 hours thru Boston only to be told car had mechanical issues.a] arent lyrics I was born yesterday. My conversation with sales staff ended very quickly

"Will Not Reimburse My Extended Warranty"

Purchased a car at McGee two years ago. Bought extended warranty. Traded in my car in December. Car had 75,000 on it and had never used warranty that kicked in at 50,000 miles. Was told at purchase of warranty that I would be able to get prorated refund if still under warranty when sold car. Sent McGee my paperwork requesting refund. Did not even receive a response from McGee. Contacting Attorney General.

"Clueless"

awful place to buy a car. was told because i am not financing with the deal nor did i have a trade in that i could not purchase a certain car? who says that to someone you are trying to do business with? sales people are very kind its the management thats out of whack. On top of that the car has been there for at least 6 months because i have checked up on the site. how pathetic. save your time and go to a real dealership that actually wants to do business

"Good Experience At Mcgee Preowned"

Just had a really good experience buying a car from these guys. I would recommend working with Greg Souza if you can get him. Nice guy who was all about customer service.

"Mcgee Superstore Sales Ryan Singer & Chris Squires"

Ryan Singer and Chris Squires were absolutely delightful sales associates; even though we did not end up purchasing our automobile there. We regretted not being able to provide these sales gentleman a sale they were that good but when they had to get their management staff involved because theyre required to do so the sale went south. The management staff they had to go to in order to try to make the deal were out to lunch and unrealistic. They insulted us with an absolutely ridiculous offer on our trade-in offering $500; we did our homework the trade value was $3600-$4100 so we took the trade in off the table and when we said well keep our current car the trades off the table they refused to negotiate even $500 dollars off the price of their 4 year old car with 40,000 miles which had been on their lot for more than 3 months...apparently they must really like this car because they still own it today.... We did our homework and as a savvy auto purchaser this rude and greedy management team will fail all of them. We are so grateful to have purchased our new automobile at Rodman Ford, their sales staff is good and their management team were realistic with negotiations and they even throw in a lifetime drive train warranty that will knock your socks off on all purchases new or used. I will never purchase at McGee and do not recommend them. If you are a savvy car shopper like we were you will not allow this management team to pull the wool on you as they will try.

"Good Experience"

Had a great experience when I was looking to buy a specific used car on there lot. I recommend Greg Souza he was a pleasure to work with through the whole process.

"Truly Disappointed"

We drove almost 3 hours to get to this dealership as I saw the car I wanted to see online. When we got there the staff was friendly and courteous. We test drove the vehicle and when it was time to talk prices we were told that they do not budge on their internet prices. They told us they lowball these prices and do not move on them. Nowhere on their website is this mentioned and I would have never wasted my time in travel had I known this. They eventually did ask us what our number was and then were told there was no way that would be accepted. A manager was called upon and came to greet us and we were told again that the price was the price and that was it. We walked out. They did not even come back with another number, which we would have considered. I was truly disappointed with our experience at this dealership. What car dealership does not haggle on prices? The vehicle had high mileage and we had a trade in. I would Never recommend this dealership to anyone.

"Great! Highly Recommended!"

Very friendly, no pressure! I would recommend salesman Greg Sousa. He was very friendly and helpful!

"Customer Service"

I just purchased a used vehicle, i was lucky enough to have a great sales re presenter to help guide me in the right direction. Mr Souza was great knowing the in and outs of the vehicles i was interested in and helping me narrow it down and make the right choices. He helped me choose a vehicle that was in the perfect price range for me with all the luxuriousness i could have wanted. Im truly proud to have say i bought a vehicle from this dealership, great welcoming sales personal with an educated mind. Thank you for you help with making my vehicle search so much easier Mr. Souza!

"Helpful"

I had previously had issues with this dealership years ago, but Brad helped me with all of my previous issues, and provided excellent customer service.. Kristin helped me get a new car, and was extremely pleasant and helpful. Im very pleased with the service she provided.