"Unexpectedly Great Car Purchase Experience"

This dealer came highly recommended by several of my sons co-workers. So I had a decent amount of confidence going in. Even so, I was surprised at how good an experience this purchase was for us. First, the quality of the inventory was excellent. And the pricing was beyond fair. Then there was no pressure on the lot whatsoever. When we made a decision, the financed purchase process was easier on our end than I would ever have dreamed. Mark is down to earth and very candid. They can hold their heads high at this place.

"Amazing Place! Great Cars And Great Service"

We did the whole car buying transaction over the phone from Colorado. Mark went above and beyond to make sure that my family member was taken care of and had an exceptional vehicle. Mark treated our family like his own. The car is wonderful and the service was outstanding. I wish We had Mark here to buy a car from today!!!!!! Dont waste your time anywhere else! Go to Auto Kraft in Agawam.

"Wonderful Experience Buying First Car!"

The deal that I had with Auto Kraft was wonderful! My dad helped my find a car online anD auto krafts cars cAME up so I stopped by and take a look. I told them Im a new driver and this will be my first car and they helped me out so well with choosing the car I want as they let me give the cars driving test. I think that I had tried like 4 or 5 cars in total but they didnt even show any attitude at all! Everybody there are all friendly and helpful! I ended up with a Nissan Altima 2014, which has only been driven 39,000 miles. The car looks brand new and I got it for a very price! Everything works out great as its been almost a month and a half since I got the car and Im in love with it! Im so glad that Auto Kraft was my first and best choice! I would highly recommended this dealer to anyone whos finding a good used car. To me, theyre the best in town!

"Gary From Ct."

Excellent buying experience. Mark the salesman had very good people skills to make the purchase a pleasure. Also liked no haggle price.

"Amazing Service"

I had difficulties finding the right car for me. I went on hundreds of sites all around my area, and I stumbled across this dealership and I was very shocked to see all great selection they had. I found an amazing car for a more amazing deal. Mark was hands down the most helpful dealer I have ever came across.

"Made It Easy And Stress-free"

Buying a car for the first time was intimidating, and other places I had spoken to werent helping my worries, but Mark was genuinely nice and made the entire process incredibly easy, with no pressure. He took care of everything and made things so much easier, and faster, than I was expecting.

"2008 Toyota 4runner V8 Sport Edition"

The buying process was very fast and easy. Mark is a top notch salesman and was very helpful. The Toyota was very clean, drove well and was the best price in the area. Mark worked very well with us to create a deal we could afford. They were, by far the best dealership to do business with, with the best presented car and best pricing. I cant say enough about this dealership and Mark.

"Very Poor"

Very dishonest about the work that needed to be done and the quote I was given was inaccurate. The bill was $200 more than what I was initially quoted and the car was done 2 WEEKS behind schedule.

"2011 Toyota Corolla"

This car was the perfect choice for our GrMa. The sales process was outstanding, with Mark Hastings practically reading our minds about things that needed tweaking or replacing. And there was no pressure. If that was not enough, within days of taking delivery, a family member caused a major electrical problem. Thats when we met Fred (the owner) and his team. We saw the team in action, their methodical troubleshooting process and the full recovery they accomplished. Bravo!

"Great Dealer Experience"

Great experience from the great vehicle price to the easy going and knowledgeable sales staff, to the vehicle being so very clean and ready to go when picked up. the person who readied the vehicle for pickup, had the vehicle is excellent detailed shape. Mark Hastings made the whole experience warm and quick. all around excellent service. keep up the great work!

"Autokraft For The Second Time Awesome Dealer"

I am very pleased to have bought my second used car from Autokraft this is by far one of the best used car dealers I have ever dealt with they are true professionals they stand behind their vehicles. Its hard these days to find a honest dealership that treats their customers with respect and provide a smooth purchase transaction I purchased a 2006 Mazda 5 Sport when I went to pick it up it was looking sharp and ready for the road Mark Hastings the salesman there he is a true professional and Fred the owner are great individuals to do business with I recommend everyone to give Autokraft a try they surprised me on my trade value ;-) which I got from them also I will keep doing business with Autokraft in the future I have dealt with bigger car dealer franchises and Autokraft customer service blows them out of the water Im blessed to have access to a great vehicle purchase experience for the second time right across the street from my house. Thanks Autokraft you have a loyal customer here

"New Truck"

I had been searching for a manual ford ranger for over three months. I drove 2.5 hours to see one at Auto Kraft and it was in amazing condition, unlike the millions of others I had seen. Mark was amazing and after I bought it he had the car ready for me in a crazy short amount of time so I could take it on a road trip I was going on. They also came back to the shop late one night just so I could pick it up because I was coming from far away! They made the whole buying process quick and painless and had everything prepared and ready to go for me. They are awesome and my truck is amazing. THANK YOU!!!

"Worked With Me When My Car Had An Issue"

When the car I just bought from them was having an issue, they more than met my expectations to resolve it.

"Excellent"

Was looking for a first car for my daughter. Where I live on a steep hill, we needed all wheel drive. After looking for a couple months at vehicles all over the web and driving a few around where I work, mostly crap cars. I found the Auto Kraft website and found a 2002 Subaru Impreza. The photos looked good, but I was still a bit concerned about a 14 year old car. We decided to drive out and take it for a test drive. The car was in great shape and clean. Autokraft had already done some repairs to it. It drove like a new car. Mark was extremely helpful and friendly. I would recommend anyone looking for a used car to visit AutoKraft. It is well worth the trip. Thanks.

"Id Recommend Buying From Autokraft"

In September 2015, after a thorough examination of many attractive vehicles on their lot, we settled on a 2008 Dodge Grand Caravan. Very friendly and helpful sales staff. No pressure which is a must in my opinion. Mark has many years of experience in sales and was very accommodating, allowing me to test drive many of their vehicles during multiple visits. They have a great business system and it shows. Our van had new brakes, rotors and exhaust installed by them prior to the sale. Without asking. Now, April 2016, no issues with our purchase. Were happy with it. It drives like a new vehicle. Thanks Mark.

"Good Place To Buy A Used Car!"

Mark at AutoKraft is very down to earth and helpful. We enjoyed our interactions with AutoKraft. Just picked up our Mazda3 today. It was all fixed up and ready for us to drive home. Love the car so far. Hoping it keeps us happy for many miles but if something goes wrong I am confident Autokraft will do whatever they can to help.

"Great Facility"

Bought used Jeep Wrangler from Cecilia Zaldana and was very friendly and helped us to negotiate price for good deal. Helped with the financing. She did and excellent job. Very happy with Jeep. Thank you. Will be back to buy another car in future.

"I Love Auto Kraft"

Well to start off I needed a new car really bad I did some research called up marl and we went from their now Im driving the car Ive lays wanted and its all from auto kraft they are the best they strive for customer satisfaction which I love I highly recommend this place to kids who need a first car or even 2nd third etc. Mark was to nice after all we went thru with the insurance but everythings set and its because of him thanks auto kradt

"Great Service, Love My Suv"

I bought a 2006 mercury mountaineer and the price was superb. The salesman Mark was very helpful but not pushy at all. Great Experience! !

"Autokraft"

Since 2009 I have purchased five cars from Autokraft. Each of these purchases went smoothly. Autokraft suggests a potential buyer before buying car from them to drive the car to their own mechanic for inspection, Problems mentioned in my mechanics report were addressed satisfactorily and corrected. This process has established a relationship of trust between me and Autokraft. The prices of the cars purchased from Autokraft appeared realistic after comparisons with other dealers offering similar cars. Autokraft prepared the necessary complicated documentation required by the Connecticut Motor Vehicle Department to register a car or truck . Autokrafts mechanics have unfailingly discussed questions related to the the cars I have purchased from them. I would recommend Autokraft for anyone thinking of purchasing a good used vehicle.

"Great Dealer!"

I am nothing but impressed at the customer service from the staff and the great quality of used cars they have here. They fixed the minor repairs needed before the purchase in only a day and the car is in excellent condition. I would absolutely reccommend AutoKraft to others in Western Mass looking for a reliable used car.

"Great Place..."

Great place to buy a car. I just bought a Ram 1500 from here and I can honestly say this is the first time Ive bought a truck from a dealer where I didnt feel ripped off in some way. They go out of there way to make sure your happy before and after your purchase. Id like to give a special thanks to my salesman Mark Hastings who went above and beyond for me every step of the way. If your looking for a car or truck do yourself a favor and look here before you go anywhere else. Thanks again, Michael.

"Not Your Average Used Car Dealership!"

I live about 50 miles from this dealership and really wanted to find one that was closer to home. During my online search for a used vehicle Auto Kraft popped up with just the type of SUV I was looking for at an incredible price. I was reluctant to deal with someone that far away in case the vehicle had problems - which occurred often in my past - but I did my homework, checked the reviews and saw they had a fantastic BBB rating. I took a ride to Auto Kraft expecting to find a 2001 Jeep Grand Cherokee with 165k miles looking its age and in rough condition, given the price tag. What I found was a sharp, clean vehicle that had been prepped and detailed by people who obvious care about what they sell. Sales rep Mark was busy but Doug the service manager introduced himself, showed me the Jeep and let me take it out for a spin. Even though he was "off-duty" and had only stopped in for a minute, he waited for me to return and handed me off to Mark. It was a pretty easy sale for him, since I already knew I was going to buy the Jeep. Mark is an honest guy with a great personality, tough to find in the used car business based on my past experience. When I told him I could only pick the car up before business hours he was very accommodating. Mark even put on two new tires AFTER the sale because he was concerned about the old ones. Auto Kraft is off the main highway and hidden in a residential area, but dont let that fool you. They are all business and you wont be disappointed. I highly recommend these guys.

"Incredible Dealership - Just Fabulous!!"

QUALITY SERVICE! We lucked out. It was our first stop and our last! Not only did they find the perfect car (BMW convertible) but any concerns or questions I had, were immediately addressed. Salesman, Mark, was super friendly and easy going. No pushing and no fast talking. If Im ever in need of another car, this is where Id go!

"Excellent, Excellent, Excellent"

How would you like to buy a used car and after your dealer warranty expires, you discover your newly purchased vehicle after 34 on the road needs almost $2,500 in repairs in order to make it road-ready What do you do, who do you turn to? The repair estimate were given to me by a new car dealer. I turned to Auto Kraft where I purchased the car and explained my situation to Mark the sales manager. He immediately without hesitation put me in touch with Doug the service manager. I was advised to bring my car into Auto Kraft in Agawam the dealership, (I live near Worcester) so that he could assess the situation. When I arrived Doug immediately looked over the situation and started working on it at once, first, the air bar situation (estimated to repair by other dealer at more that $800) After about 15 minutes of diagnostic probing my airbag situation was completely repaired. Next....my convertible top. The trunk of my car filled with water (do not know source) and the pump that lifts the top up and down was completely submersed causing an electrical problem and causing the top to stop working. Doug removed the pump and did something to repair it (a new pump was estimated at $900) It is now working find and after drying out the trunk, checking for any sources of leaks and reinstalling the pump, the top was again working, This entire repair was estimated at a new care dealer of over$1400 What did it cost me at Auto Kraft?? Absoliutely NOTHING!!! When you are in the market for a pre-owned vehicle and want to deal with a dealership that was built on honestly, reliability, FAIR PRICING, customer satisfaction and a solid reputation in Agawam and the surrounding area. Start here, it should be your last stop Come in and browse the selection (no pressure ever) at AutoKraft. Like the owner said a customer with a problem is also his problem and boy oh boy does he know how to solve a problem. If I lived in New York I would shop and buy from AutoKraft

"Great Dealer"

03-26-2015

Friendly and relaxed sales people. They had all my minor concerns with the car fixed right after I gave them a refundable down payment. It was my best experience buying a used vehicle. This will be the first place I check when its time for another used car.

"Positive Experience"

I recently purchased a vehicle from Autokraft. The experience I had was far better than Ive been accustomed to getting at an auto dealer. I thought Mark Hastings was straightforward, honest in his assessment of the vehicle. There was no quibbling over the price. I appreciated his forthrightness. I did a a minor fix to be done. It was completed on a timely basis and I appreciated that. In hindsight, it would have been nice to drive away on a full tank of gas but in the scheme of things thats relatively small potatoes.

"Great Experience. Safe And Sharp Looking Suv"

Mark was great from the start. We were shopping for a safe, affordable SUV for our teenage son. We were running late so I called ahead. The SUV was running and ready for us on 15 min notice. Mark stayed late to complete the sale. He took care of everything and was very fair with our trade in. We feel we got a great deal on this vehicle. We came back in two days and he took the time to show our son how to use the 4 wheel drive and when to use it. He and his team made sure the vehicle was safe and reliable for him before we left the lot. They even cleaned it, and they did all this with it being -18 below zero. One of the most pleasant car buying experiences. We will highly recommend this dealer, and our son loves his new wheels.

"Not Good At All"

12-22-2014

These guys are abrasive and hardly ever respond to emails. They employ old school used-car selling approaches. There are better options out there when it comes to buying a used vehicle. No need to travel to their Agawam pit. Look elsewhere for a better deal and overall shopping experience.

"Excellent Experience. Top Notch In My Book."

I could not have had a better experience in any dealership, new or used. I was reluctant to travel the distance to go look at this used car but after talking with Mark on the phone I had a good feeling about the honesty and integrity of the dealership. Ill have to say after looking at many Corollas, there is no dealership in my area that could do what Autokraft did for me.

"Very Happy With Entire Experience, Would Recommend"

My husband & I just purchased a used Dodge Ram 1500 from Dan at AutoKraft. From the get go the entire process was a very pleasant experience with no pressure whatsoever by the sales staff. We traded in my minivan as a down payment and some issues arose which were handled quickly and professionally by the staff. Signing off on an auto loan can be time consuming but we were in and out in under ten minutes. I have nothing but positive things to say about this company. 5 stars

"Great Service And Friendly Staff."

Bought a 2008 Jeep Commander. Dan was extremely friendly and helpful in the process of choosing it. When I first tried it, it had some flaws that youd expect in a used car with a low price, but I was really impressed by how they fixed all its flaws in such a short time. Offering to register the car was extremely helpful for me as well. Over all, it was a smooth deal, and the car is as amazing as new now. I would be more than glad to do business with them again. Thanks for Dan and the AutoKraft team. You guys are awesome.

"Plesant Welcome In The Us"

I have recently bought my first car in the US from them. Its a used 2002 Mazda Protege5 in a good condition. They were very friendly and understanding with all my issues being a foreign citizen. They helped me with getting the car inspected and registered too. Everything I noticed on the car was serviced before the purchase. They take responsibility for what they sell. All in all theyre a friendly but professional team treating you as if theyve known you for years. Really enjoyed making business with them and Dan was able to take care of everything I came up with. Thank you guys and keep up the good work!

"Great Experience...mark Was Great To Work With!"

Bought a 2005 Toyota Tacoma. Mark is very friendly with an easy going yet professional manner, no pressure. They had just gotten the vehicle and hadnt had a chance to check it out yet. We were allowed to take it for a few hrs and had our mechanic look at it. Had minor brake issues which they replaced. We had them do all the RMV/insurance leg work too, worth every penny! Only had the truck a couple of days but running great. Would definitely buy here again!

"Friendly, Amazing Service"

I bought my first truck at auto kraft with great service. They answered all of my questions with honest answers. They were very polite and did not rush me into any decisions. They let me take my truck on a test drive, without any hesitation. There was one problem with the truck that they fixed immediately before I bought it with care and quality. The buying process was fast. The first time I got my truck inspected it failed for a bad ball joint (which is a common issue with the type of truck I bought) and autokraft fixed it that day in under an hour. My truck then passed the inspection. I would highly recommend auto kraft for any type of used car buyer. Their service was great and they seem committed to customer satisfaction.

"Mark Was Great... Except For The Gas Thing ;-)"

12-23-2014

Mark was great to work with. He made the process smooth and painless, and bent over backwards to make it simple for me. The only criticism is that the cars fuel was on "E" when I drove it off the lot. Come on! You couldnt top a brother off? Other than that, it was good.

"Great Sales & Service!"

12-22-2014

Mark, (our sales rep) was not pushy at all. We were allowed to take the jeep out for a test drive without him, or any rep. from this facility. You wont find this often. I finally found the Jeep Cherokee that I had been searching for (after many months). Low miles, CLEAN and ready to go...Mark was able to get my bank papers set up quickly (even though I decided last minute to use my own credit union). They took care of the DMV garbage that we all love lol, Im from CT, they are in MA....Then, the first week with the jeep we had a couple of minor issues (O2 sensor triggered the check engine light a window switch stopped working). Doug, the head service manager, got me in ASAP and fixed it the same day (free of charge of course). Im very pleased with this dealer and will go back again for sure. They had so many great, used cars & trucks....good prices too...I hope this helps someone make a decision.

"Positive Experience"

12-22-2014

We were looking for a used pickup truck and found exactly what we were looking for at Autokraft. The salesman Mark was not pushy like you would expect a used car salesman to be. He made us feel comfortable, went out of his way to make the whole transition smooth. We would recommend Autokraft to others.

"The Best Ever Expierience"

12-22-2014

Every aspect of purchasing my vehicle from Auto Kraft was to say the least, stress free, from the time i entered the lot Mark Hastings never treated me like a customer, instead i felt as if i was treated as a friend he had known for years, i have purchased many vehicles and i have never had the pleasure of dealing with a person like Mark, he took care of every aspect of the purchase. When i took possession of my vehicle it was spotless from front to back inside and out!! I am a very loyal person, and Mark has gained my loyalty, i will send any family members, friends as well as anyone else i here looking to purchase a vehicle to Auto Kraft and to see Mark. Doug the service adviser was just as outstanding, he had to replace a sensor and let me know the engine light may come on and further service may be needed, you have two outstanding employees at this dealership, they are a huge asset to your company. A very satisfied customer Rob Matt

"Good Overall Service"

12-22-2014

I had researched this business before going and I was pleasantly surprised. The business was clean and tidy. The people were friendly and not at all pushy. Special shout to Mark and Doug who helped me get my next car. I found a noise coming from the front end during a test drive and it turned out to be the struts. Autokraft replaced them without even blinking. I would definitely buy another car from these folks.

"Very Helpful And Honest People!"

12-22-2014

I just recently bought a 2005 Mazda 3s from this dealer and had an incredible experience. They were very helpful and not only gave me a fair price for my trade in, gave a great price on the car. They were very honest and the car was just inspected in my town and i was told it was in fantastic shape! Thanks again!!

"Thank You! So Happy With My Car Purchase!"

12-22-2014

Just wanted to mention how happy I am with my Volvo purchase! What a great car, driving to and from Philadelphia has become a hassle free breeze! The buying process couldnt have been more pleasant. Mark was professional and informative. He directed me towards the perfect car for me. The service department addressed all my concerns and had my car running great! Ill be coming back and will be recommending this dealer to my friends and family.

"Auto Kraft, The First And Last Place To Go"

12-22-2014

What a great experience buying my used Dodge Caravan. The employees at Auto Kraft were professional, helpful, and friendly. My van was very clean upon pick up and runs perfectly. It did need a motor for the rear drivers side sliding door, which the service manager ordered right away and had properly and promptly installed. I recently drove to Long Island in it and it was a dream to drive. A friend of mine also had a similar experience with this business. We are both very satisfied customers and would recommend Auto Kraft to anyone looking for a reasonably priced, mechanically sound vehicle.

"Excellent Experience W/nissan Pathfinder"

12-22-2014

Both my Aunt & Myself were searching for the right vehicle after an Auto accident totaled our vehicle. We looked online and saw this beautiful 2004 Nissan Pathfinder. We immediately went down to Auto Kraft and looked at the car. We dealt with a salesman his name was Mark. The man was very generous and very helpful, while not being too pushy to sell the car, he truly wanted the right car for us. He let us take it for a test drive and we loved it. He even let us take it to our own mechanic to have him look at it to see if there were any issues. A very few minor things were found, they agreed to fix the minor problems with no extra cost to us, they even fixed a couple things our mechanic did not pick up. Mark and the others at Auto Kraft made this process very easy and stress free for us. They worked with us to the best of their ability and we had our car in no time at all. I recommend anyone looking to get a vehicle to go to Auto Kraft, they will do everything they can to get you in the vehicle that is right for you, they do not pressure you to get anything you dont want.

"Sold Me A Lemon And Refused To Address Repairs..."

04-28-2014

I purchased a used vehicle for my girlfriend from these folks and have had nothing but problems from the beginning. Honestly I wish I would have returned the vehicle within the first 30 days, but I was hoping they would fix the vehicle as this was going to be her primary vehicle. From the beginning, during driving on the highway the vehicle was fighting to accelerate into the next gear, it felt like it was slipping. Next the electrical system was going haywire and a constant smell of fuel was existed throughout the vehicle. On a number of occasion the vehicle spent collectively about 30-45 days in the shop. None of these problems where fixed, more recently the transmission gave out causing the vehicle not to accelerate past 15 MPH. The total own time time of the vehicle has been about 8 months and now the transmission has quit. I would expect a business to standby their vehicles, instead the mechanic and not even the owner told me its not my problem. That I would have to pay 650 in parts to get a vehicle we have only owned for 8 month old back on the road. Im disappointed with the remarks and the decision to leave us in a difficult position. The problems have existed since the purchase and I had asked them to check the transmission. Each time they said no problems were found, now the transmission has failed. I find it hard to believe the transmission just stopped working without symptom. Im not a mechanic by trade but can identify problems and when a car is not operating correctly.

"We Had Great Buying Experance"

04-28-2014

We had a great experience The next time we are looking for a used car this will be the first place we will look.. Every one there was very helpful.

"Great Service!!"

I just got a used car from here, the service was great!!! The car is great and I got a great deal with Awesome Insurance!!

"Great Experience"

I recently purchased a 2006 ford escape and i am more than pleased. After looking for a newer car that wasnt 20 years old like the one I had before, i quickly fell in love with the escape. Once i was sure i was going to get it, Mark made sure that any fixes the car needed were done and the car was ready in a couple days. All i had to do was bring my plates and i drove it off the lot, they went to the registry and my insurance company for me. Very happy that i came across this dealership and would definitely recommend it to a friend!

"Great Dealer!"

Autokraft helped me get into the car I wanted with in my small time frame. I needed a car within a couple of days, and they made sure it happened. The car runs great and the people were very helpful.

"Great Dealer!"

Autokraft helped me get into the car I wanted with in my small time frame. I needed a car within a couple of days, and they made sure it happened. The car runs great and the people were very helpful.