Subaru of 46 in Hackettstown, NJ

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Customer Service

Buying Process

Quality of Repair

Overall Facilities

"Subaru 46"


User

from Hackettstown, NJ

Recommended? Yes

Purchased? No


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Easy to schedule, everyone is friendly. Quick service. Would recommend to others. Service is quick and I dont feel pressured to have anything done that isnt needed.

"Good Service"


User

from Budd Lake, NJ

Recommended? Yes

Purchased? No


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they had my car for almost 3 weeks was given a loaner and once they determined what was wrong with the car it was fixed pretty quickly. The tech was good.

"Great Service"


Digital Air Strike

from Mt. Olive, NJ

Recommended? Yes

Purchased? No

10-08-2017


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Service was timely and they let me know exactly what I needed to have done and what was recommended. Everyone was very polite.

Response from Subaru of 46:

Thank you for the glowing review, Sabrina! We take pride in our customer service and do whatever we can to have our customers leave happy. Please dont hesitate to contact us if you need anything else. Sincerely, Subaru 46 Service Department | 908-509-9000

"New Car Purchase"


Digital Air Strike

from Hopatcong, NJ

Recommended? Yes

Purchased? Yes

10-08-2017


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My salesman Joe Reynolds was absolutely wonderful and a true gentleman. All the personnel were friendly and seemed very happy in their jobs which shows good leadership from management.

Response from Subaru of 46:

Thank you for reaching out, Frances! Reviews like these mean the world to us here at our dealership and we will be sure to relay to the team. Take care and have a great day. Sincerely, Subaru 46 Sales Department | 908-509-9000

"Great Service"


User

from Washington, NJ

Recommended? Yes

Purchased? No


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My experience was a good one. I got a cup of coffee and relaxed and service was fast. Nice, relaxing atmosphere.

"Clean, Coffee And Water Available, Internet"


User

from Mount Olive, NJ

Recommended? Yes

Purchased? No


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People are nice and knowledgeable, I like the wireless internet. I wish the wait time was shorter! Are some days or times better than others?

"Great Service, Very Helpful"


Digital Air Strike

from Budd Lake, NJ

Recommended? Yes

Purchased? No

09-24-2017


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Great service and staff went out of their way to help resolve a warranty issue. Very helpful and friendly staff.

Response from Subaru of 46:

Thank you for leaving us this great review, James. We are very happy to hear that we could be so helpful and friendly during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Subaru 46 Service Department | 908-509-9000

"Great Service Department"


User

from Hopatcong,NJ

Recommended? Yes

Purchased? No


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The customer service department is very helpful and were able to fix a problem that has been affecting the operation of my vehicle for a significant amount of time.

"The People Who Work At Subaru 46 Were Super "


User

from Mount olive nj

Recommended? Yes

Purchased? No


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All the service dept. people were great. pleasant and have great manners. the technicians were on top of it and did a great job

"Service"


User

from Hackettstown NJ

Recommended? Yes

Purchased? No


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I only got a oil change but I didnt wait long at all and I always like that you wash the car as part as the service.

"1st Service With Subaru 46"


User

from Landing, NJ

Recommended? Yes

Purchased? No


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Waiting area was comfortable. Service representative kept me appraised on status of the vehicle and what needed to be done.

"Great Service, Friendly And Clean Environment"


Digital Air Strike

from Hackettstown, NJ

Recommended? Yes

Purchased? No

09-07-2017


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In and out. No hassels. Clean and friendly environment. Great service. No pressure to buy. Oh, great program with lifetime free oil change!

Response from Subaru of 46:

Jette, thank you very much for taking your time to leave us a great review! We are pleased to hear about your great experience at Subaru of 46! If you ever need anything in the future, please dont hesitate to let us know. Take care! Sincerely, Subaru 46 Service Department | 908-509-9000

"Great Service"


Digital Air Strike

from Budd Lake, NJ

Recommended? Yes

Purchased? No

09-06-2017


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The Subaru staff are always friendly, kind and efficient. I am able to get an appointment quickly for service. I feel that I am given honest answers when I have any questions about my car and service.

Response from Subaru of 46:

Patricia, thank you very much for taking your time to leave us a great review! We are pleased to hear about your great experience at Subaru of 46! If there is anything else we can do for you just give us a call! Regards, Subaru 46 Sales Department | 908-509-9000

"2nd Forester"


User

from Hackettstown, NJ

Recommended? Yes

Purchased? Yes


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It was faster then last time. Easy to work with and had the car i wanted. It wasnt long and drawn out.

"Great Staff, Salespeople And Service Department! "


Digital Air Strike

from Hackettstown, NJ

Recommended? Yes

Purchased? Yes

08-28-2017


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We were there on a very busy Saturday. But it was a relaxed atmosphere. As busy as they all were, each person we asked a question took the time to answer and made sure that we understood. There was NO pressure and a very smooth process to do a trade-in and purchase another new Subaru.

Response from Subaru of 46:

Henri, thank you for your business and this review. We are very happy to hear that it was a smooth process for you as we know buying a car takes time out of your day. Enjoy your new car! Regards, Subaru 46 Sales Department | 908-509-9000

"Excellent Dealership"


Digital Air Strike

from Sparta NJ

Recommended? Yes

Purchased? Yes

08-25-2017


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Zak was extremely knowledgeable and a pleasure to deal with. Everyone was very friendly and accommodating. It was an excellent experience from start to finish.

Response from Subaru of 46:

We appreciate you taking the time to leave us a great review! Zak is a valuable member of our team and he will be grateful to read the nice comments you left him. It was a pleasure to assist you and please let us know when we can do so again! Regards, Subaru 46 Sales Department | 908-509-9000

"Great Experience "


User

from Hackettstown, NJ

Recommended? Yes

Purchased? Yes


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My questions were answered and needs met. Also, professional and easy to contact via phone. Previous dealerships treated you like a number and that youre begging them to take your money to get information. This dealership makes you feel like a customer who they want to help. They learn your name when you walk in and continue to refer to you by name. They take the time.

"Friendly Staff"


User

from Hackettstown,NJ

Recommended? Yes

Purchased? No


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Friendly staff and great customer service. The vehicle was nice and washed when I picked it up. Denise made the payment process very quick.

"Great Service"


Digital Air Strike

from Mount olive, nj

Recommended? Yes

Purchased? No

07-24-2017


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Overall great experience with Subaru 46 in Mount olive. Subaru in newton is horrible. Subaru is great car tho so dont let a bad dealership skew judgment of the brand. Subaru 46 is great.

Response from Subaru of 46:

Daniel, thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at our dealership! If there is anything else we can do for you, please feel free to give us a call. Sincerely, Subaru 46 Service Department | 908-509-9000

"Subaru 46 Efficient And Friendly "


User

from Hope NJ

Recommended? Yes

Purchased? No


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Cordial reception, fast efficient processing, comfortable seating, snacks and coffee availability, clean restroom. willingness of staff to help solve problems quality and efficiency of service

"Prompt Service"


User

from long Valley NJ

Recommended? Yes

Purchased? No


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service performed in a timely fashion and received a complete explanation of the service performed. People were pleasant and courteous.

"Awesome Facility"


User

from HACKETTSTOWN, NJ

Recommended? Yes

Purchased? No


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Friendly and professional environment. Ive service my car for over 8 years and never had an issue. They are like family.

"The Place To Go For Service "


Digital Air Strike

from Hackettstown NJ

Recommended? Yes

Purchased? No

07-15-2017


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The people and they keep you informed. You can work while you wait with the free wi-fi. Bathroom is clean too!

Response from Subaru of 46:

We appreciate your marvelous feedback, Debbie. It is our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly, knowledgeable and professional service to our guests. Please come see us for any future needs! Thanks again. Regards, Subaru 46 Service Department | 908-509-9000

"Great Service"


Digital Air Strike

from Hackettstown, NJ

Recommended? Yes

Purchased? Yes

07-15-2017


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Chad was excellent! He found the car I wanted, and kept up with communication on my car. I love my new purchase!

Response from Subaru of 46:

Jaimie, we appreciate you taking the time to leave us a great review! We are pleased to hear Chad did a great job in assisting you in your purchase. If there is anything else we can do for you please dont hesitate to give us a call! Regards, Subaru 46 Sales Department | 908-509-9000

"Great Place"


User

from Hackenstown, NJ

Recommended? Yes

Purchased? No


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very good service. Would recommend this place to anyone who is looking for great service. Friendly place to take your car.

"Unexpected Service Stop."


Digital Air Strike

from Hackettstown nj

Recommended? Yes

Purchased? No

07-10-2017


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Able to address my car issue quickly, answered my questions. Do not force the answer to be at least twenty words when I can answer in less.

Response from Subaru of 46:

We appreciate your review! Thank you for choosing Subaru of 46 for your vehicle needs. Regards, Subaru 46 Service Department | 908-509-9000

"Great Service Fast And Friendly And A Clean Car "


User

from 07865

Recommended? Yes

Purchased? No


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I am alway so impressed when I get my car back they even wipe the floor mats. Fast service If you make appointment

"Subaru 46 Is The Best Dealership"


Digital Air Strike

from Hackettstown, NJ

Recommended? Yes

Purchased? No

07-03-2017


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Everyone was friendly and efficient. The facility is clean and they never pressure you to spend more money than you need to. Hands down the best dealership Ive ever encountered.

Response from Subaru of 46:

Melissa, thank you for sharing this great feedback with us. We feel our service department is what makes Subaru of 46 special. Reviews like yours help us to make sure that were meeting the needs of our customers and were glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Sincerely, Subaru 46 Service Department | 908-509-9000

"Great Service"


Digital Air Strike

from Budd Lake NJ

Recommended? Yes

Purchased? No

07-03-2017


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Very organized Fast and efficient service Honest and competent service good value Fair pricing I would definitely refer a friend My forester has been pretty reliable so far Excellent service desk manager. Shes competent and friendly

Response from Subaru of 46:

We are committed to providing top quality service and were ecstatic to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Subaru 46, we value our customers and we look forward to seeing you on your next visit. Sincerely, Subaru 46 Service Department | 908-509-9000

"Service Excellence "


User

from Hackettstown, NJ

Recommended? Yes

Purchased? No


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I have always had a great experience with the service department. They have always been attentive and quick to answer questions. Even when i have called on the phone with an issue they were quick to schedual an appointment and get my car in.

"Great Salesperson"


User

from Budd Lake, NJ

Recommended? Yes

Purchased? Yes


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the salesperson, Denise, sold us our last vehicle. she is very kind and genuine and a real pleasure to work with.

"Great Service"


Digital Air Strike

from Hackettstown, NJ

Recommended? Yes

Purchased? No

06-22-2017


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Service was done as described in a timely manner and at the price I was quoted. Additional issues were addressed and resolved.

Response from Subaru of 46:

Bruce, thank you for the feedback! We are happy to hear of your positive experience at Subaru of 46, and we are grateful you chose us for your automotive needs. We look forward to serving you again in the future! Regards, Subaru 46 Service Department | 908-509-9000

"Great Service"


Digital Air Strike

from Hackettstown, NJ

Recommended? Yes

Purchased? No

06-21-2017


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Slight problem with shifting my manual trans Crosstrek, problem solved, very caring and friendly staff. Also, very patient with my questions

Response from Subaru of 46:

Joseph, thank you for the feedback! We are happy to hear of your positive experience at Subaru of 46, and we are grateful you chose us for your automotive needs. We look forward to serving you again in the future! Regards, Subaru 46 Service Department | 908-509-9000

"Replacement Short Block Installed Without Issues"


Digital Air Strike

from Flanders, NJ

Recommended? Yes

Purchased? No

06-14-2017


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The work was done in the estimated time and done well. Once we road tested the car, we brought it back to top off the anti-freeze. All is good.

Response from Subaru of 46:

We appreciate your review! Thank you for choosing Subaru 46 for your vehicle needs. Regards, Subaru 46 Service Department 908-509-9000"

"This Place Is Terrible!!!"


User

from Boonton,NJ

Recommended? No

Purchased? No


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The worst dealer in all the world!!! Has no concern for customers, and no common courtesy. They waste customers time and do not do job properly. They have poor management. Bernies management skills are terrible!!! And they dont check cars!! They also fight over $25. I felt like they didnt want to be bothered, by Bernie the manager. They deal work to the last minute or at all.

"Great Service"


User

from Flanders, NJ

Recommended? Yes

Purchased? No


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Repaired problem and completed work on schedule. Great service department with qualified service writers and technical staff. Follow up call to make sure we were satisfied..

"Help!"


User

from Flanders, NJ

Recommended? Yes

Purchased? No


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I had an emergency issue, and everyone was helpful in repairing the problem and making sure my car was safe to operate. Maggie and the service man was wonderful in keeping me in the loop, and trying to get the job done at the best possible price.

"Excellent, Attentive Service"


User

from Budd Lake, NJ

Recommended? Yes

Purchased? No


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Michael was easy to work with for my service; he was attentive to the needs of my vehicle and kept me informed of those needs as well as a few additional services that were needed.

"Excellent"


User

from landing nj 07850

Recommended? Yes

Purchased? No


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it was simple,fast and professional. and this is the reason i dont fill these out. to much time when you have other things to do and you dont know how to type.

"Free Car Wash!"


User

from Flanders, NJ

Recommended? Yes

Purchased? No


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Quick and easy service. Free car wash was also nice. So happy that my car came with the "Subaru46 Advantage".

"Great Service"


User

from Hackettstown, New Jersey

Recommended? Yes

Purchased? No


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I purchased my WRX from Subaru 46. Therefore, I get free oil changes. The staff is friendly and they are quick. Its a good feeling leaving the place knowing I got quality service for no price. Complimentary car wash is a perk.

"Great Service; Friendly Employees"


Digital Air Strike

from Dover, NJ

Recommended? Yes

Purchased? No

05-19-2017


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I never had a bad experience at this particular dealership. The employees are always so friendly and informative. My salesman, Joe Reynolds is the best. Every time I go in there for service, he is happy to see me and we always have great conversations.

Response from Subaru of 46:

Glenda, thank you for writing this fantastic review and giving our dealership such an excellent star rating! Its great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if theres anything else we can do for you.

"Great Dealership"


User

from High Bridge NJ

Recommended? Yes

Purchased? No


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Family has bought 4 cars and will keep coming back. Service appointments are easy to arrange and the loaner car I needed was great.

"Nice Facility And Pleasant Staff"


User

from Hackettstown, NJ

Recommended? Yes

Purchased? No


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This was my first service here, as we have moved here from Flemington. I was most impressed with the businesslike check in, and how quickly they got the job done. Also they washed my car, too, which was most appreciated. Ill be back!

"Very Good Service And Communications."


User

from Wharton, NJ

Recommended? Yes

Purchased? No


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Overall performance in meeting my needs and keeping me informed of other information about Subaru recalls with quick turn around.

"Great Service "


Digital Air Strike

from Hackettstown, NJ

Recommended? Yes

Purchased? No

04-27-2017


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Service was quick and everyone was friendly. The waiting area was comfortable. I love that you offer drinks while waiting for our car to be done.

Response from Subaru of 46:

We appreciate your marvelous feedback, Allison. It is our commitment to ensuring quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs! Thanks again. Best, Subaru 46 Service Department | 908-509-9000

"A Pleasure To Get Service"


User

from Budd lake, NJ

Recommended? Yes

Purchased? No


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Love the comp. oil changes also very delighted with the wash. Service is very friendly and professional. The waiting area is set up to make anyone comfortable while in limbo. It is a good feeling.

"Great Service - Great Dealership"


User

from Succasunna, NJ

Recommended? Yes

Purchased? No


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The personnel are knowledgeable and friendly. I feel confident that they take very good care of my car at all times.

"Welcomed Suprirse!"


User

from Great Meadows, NJ

Recommended? Yes

Purchased? No


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I was surprised that you cleaned my winter mats in my car! I had dropped a supplement which made a mess and my mats were like new after my oil change. Nice surprise that day :)

"Satisfied With Service"


User

from Hackettstown, NJ

Recommended? Yes

Purchased? No


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Service is always gods and employees are friendly. I have never had a bad experience at this location. Although my vehicle was leased from another facility, I plan to visit them for a future possible purchase or lease.

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