"Good Place, Good People"

Buying a used car was painless. Darryl Newman, the sales person, was very courteous. There was a bit of wait to see the finance department but I guess that is understandable given the huge pile of forms to be signed and explained.

"Great Price And Customer Service"

Great car buying experience. The employees of Lexus of Edison did everything they could to find us the exact car we wanted and gave us a great price. Buying a car there was a very pleasant and stress free experience. We would go back again if we needed another car.

"Great Deal!"

I was treated well and got a great deal on my NX!!

"Great Job Moe!!"

Had a great experience at Lexus of Edison, they provided a great service. Sales person Mo helped make a right choice, I went from leasing a car to owning my very own first SUV. He was very helpful when it came to test driving vehicles and also very knowledgeable about all the cars and its functionalities. I was hesitant at first about buying a car, but he assured me that I was making the right decision and work with me through the whole process of buying and financing the car. Overall, I am very happy with the excellent service that I received here. I would recommend this place to anyone.

"Great Service By Tarek"

We walked in to Lexus of edison to check for used RX350s but ultimately liked 2017 RX350.We were helped greatly by Tarek Abousalama who is a wonderful salesperson I have seen in my life.He was very patient in explaining about different models and differences between leases/buying 2017 RX350.We had a test drive with 2017 RX350 which we didnt feel comfortable.We felt really bad that we had Tarek spend 1.5 hours with us and we didnt reward him(by leasing or buying 2017 RX350,its just that we didnt like RX350 but we loved Tareks service more than 100%) for excellent service he provided us.But left there happy knowing not all car dealers are bad considering I had a very bad experiences with once of the dealers in Chicago in 2005 for Honda Accord then.We will see some wonderful human beings like Tarek who knows how to treat customers with lots of patience, respect and an ever lasting smile.Hats off to Tarek.You changed my way of looking at dealers.I will definitely look forward to reviewing any good used vehicles at this dealership.Next time we will be very clear with what we want.

"Great Service And People"

Everyone that I dealt with was very professional and helpful--I came in for my FREE 10,000 mile service and was quick and they washed my CAR!

"The Worst Place Ever!"

I went there to purchase a pre own car with an approval of my own bank. These guy decide to run my credit with banks they work with out my consent! I reach out to the managers about it and see if we can fix the problem. They was no help! Please save your self the stress and find another lexus dealer!

"Go Somewhere Else If You Want To Be Treated With R"

Called here to get a lease quote on a vehicle I saw on the website. Person on the phone stated that they do not give lease quotes over the phone and I would have to come in. Looks like they dont need the business.

"Mr. Rama"

I have been coming here for years. This is a very warm friendly service center. Although you will pay the dealer prices but you will get top notch quality work. Thank you Cheo for always taking care of my car.

"The Customer"

Loo like they were selling me the car with the accident. Customer service is so poor . You have to wait long time . Then the salesman says he is so busy.

"Thank You"

I want to thank Edison Lexus for an incredible car buying experience. I especially want to thank Christopher Young and David Goldfarb for excellent customer service and for being more than helpful throughout the entire car buying process. I have been a Lexus customer for 20 years and have never had a greater experience than I have had at Edison Lexus. Thank you again!

"Bad Experience "

After speaking with the internet team for a couple of days I decided to head over to the dealership and work out some kind of deal and also get my current Lexus appraised. I was told that they were "to busy" and come back another day. Thats pretty bad if you ask me. I will take my business else where I guess.

"Not Good"

I was treated as if I wasnt able to afford the vehicle. I ended up buying at another Lexus dealer and was treated with respect.

"Great Buying Experience"

I was servicing my prior vehicle at Lexus of Edison and was very comfortable coming here to upgrade for a new one. Salesman Mohamed Eldessouky was very helpful, answered all my questions and worked very hard to get me the car I wanted at the price I wanted. I really believe Mohamed wend extra mile to work with me to make a deal and as result I drove off the lot in a new car and had great Car buying experience. I highly recommend Mohamed and dealership

"Thanx To Joe ..."

I just want to thanx to Joe from Lexus of Edison for his time, professionalism and dedication.

"Review"

I like my 2014 Lexus Rx 350. My sales rep was an excellent guy. His name is Kamal Singh. I like all the safety features on the truck. The interior quality is amazing. Overall its a beautiful truck and I would highly recommend somebody to be the owner. I like it when I reverse the truck the backup camera shows up on the screen so I have a clear view of the road. Also when I am driving and I want to change lanes the blind spot indicator blinks so it tells me if somebody it close to me or not. I like the tilted seats in the back. Also I like the leather seats because their very comfortable.

"Love My Lexus And My New Lexus Of Edison Family"

I was looking for a new luxury automobile and saw Lexus commercial on tv but didnt think my payment budget was good enough to be able to afford this beautiful car. I went in reluctantly and came across a new salesman who was not really knowledgeable but he introduced me to Anna, the sales manager who sat down and went over few different options with me including leasing. She gave me information in great detail and made my payment so affordable that I took my Lexus home. I just want to thank you Anna and Lexus of Edison to make this possible for me.

"Superb"

Recently purchased a vehicle. Our sales person Lisa Gonzalez was very helpful, answered all out questions, showed us all the vehicles we wanted to have a look at it. She was prompt, courteous and efficient. I highly recommend Lisa Gonzalez and dealership.

"Great Team To Purchase A Car From!"

My wife and I stopped by on a Saturday to look at the RX350 to replace a GS300 we owned to accommodate our family. We were greeted by Lisa Gonzalez who took the time to show us the car and let us test drive it. She was very knowledgeable and flexible with us and our needs. We had our 11 month old with us so there were breaks for changing/feeding but ultimately we ended up with the vehicle the same day. We painlessly struck a deal with the sales manager Tim Macpherson and Lisa and even had to leave to attend a birthday party while they prepped the car. When we arrived back Lisa and the Technology advisor Freddy Gomez took the time to go over the features of the car and explained whatever we had questions on. After that it was a quick trip to Nick Volonakiss office in finance to sign the papers and we were on our way. It was a no nonsense experience that made us comfortable enough to leave with the vehicle and feel good about the deal. I would recommend the team I dealt with to anyone!

"Finance Informed And Customer Friendly? Not!"

If you go to this dealership and have questions for the finance manager Nick or the Sales Manager Ana, forget it! Nick called me to his office under the guise of being READY for me to sign and review forms. I get in his office and he proceeds to then waste 15 minutes printing the forms. Why call me to the office your are not really ready?! I felt it was a power trip; a game. How disrespectful? And a royal waste of my valuable time. I spent more time with him than I did at the closing on my house. Thankfully, my entire experience was not solely dependent on Nick and Anas customer service skills, otherwise I would have walked out! My sales rep. Robert Garcia was the saving grace for my experience at this dealership. I did receive a follow up phone call from Kelvin and Tim. Wonderful gentlemen! Robert and Kelvin are the only reasons I would return to this dealership. BUT make sure you shop around and ASK QUESTIONS!

"New Car Appreciation"

I went TO Lexus of Edison on Mon 8/3 I went to research the car . I met a fantastic salesman Mohamed Eldessouky. He allowed me to drive 3 different models and worked very hard to get me the car I wanted at the price I wanted we came to a deal and I drove off the lot with a beautiful 2015 GS350 F It was a great Car buying experience . Thanks Lexus of Edison and Mohamed.

"Excellent"

Before I went to Edison Lexus, I was on the phone with S L Juljanovic, one of the managers. I was impressed with his honesty, and the information he gave me. I felt confident that he was above board and had a nice way about it. After speaking to him, I decided to go to Edison. I hesitated to drive to Edison Lexus because it was further than I wanted to go. However, I am thrilled that I made the decision to do so. While heading to Edison, I realized I did not have directions and thought I was lost. I called Lexus and Diane patiently guided me to Lexus dealer. When I arrived, Diane had a big smile on her face, and I thought it was a great way to begin my day. Sonny (mgrs nickname) introduced me to Kelvin Camilo. He was fabulous, detailed, efficient and a pleasant personality. He bent overboard to answer all questions, and made me feel comfortable with buying a car from him. There is no questions that the five stars above are truly deserved by the staff that I dealt with.

"Easiest Purchase Ever!"

Such a pleasure to work with Steve Bayard and Daniel Mercado! They were professional, prepared and efficient. This was absolutely the best car buying experience Ive ever had!! Cant thank them enough:)

"Best Service!!!"

Lexus of Edison has been the best Dealership I have ever been too! DAVID WAS THE BEST SALES REP! He helped us so much getting in getting the best car and the best deal! I would recommend everyone to go to David! Very Helpful and Very Friendly!

"Best Dealer Ive Ever Been To"

First time at Lexus of Edison great experience fast service and got exactly what I was looking for. The sales consultant kelvin Camilo at Lexus of Edison was a great help in guiding me with what I was looking for I will continue to do business with Lexus of Edison in the future

"Dale Johnson #1 Experience"

We have been Lexus of Edison customers since 2008 and my wife and I were looking to purchase a new GX to replace her existing GX. We met Dale Johnson and immediately found a connection with him. His expertise and knowledge of the Lexus product is top notch and soon after talking with him we knew we had found a new family friend. I have personally bought over a dozen new cars in my lifetime but none of those buying experiences come close to the outstanding encounter we had working with Dale. I would personally recommend Lexus of Edison and especially Dale to anyone thats looking for a new or used Lexus.

"Super Service"

My salesman Dale Johnson went to great lengths over a period of weeks to locate an NX200t that came the closest to matching my needs and wishes re features, options, and colors, and successfully delivered my vehicle of choice swiftly and professionally. Dale was helpful and personable in all our dealings, and with the efficient help of Paola in Finance, got all my paperwork done in short order and on the road with a terrific new car that I am thrilled to drive.

"The Deal Maker"

We just purchased a preowned 2012 Audi A4 from Dale Johnson today. From the introduction to the close everyone we encountered was knowledgable, professional and helpful. They made buying a car FUN!!

"Awesomeness!!!"

I was a bit nervous to go into this place but the ambience and people made it welcoming. The facility is created to comfort those that walk in. I also loved the coffee and waiting room. Kelvin and his co-worker were an excellent advantage that I had, because their service and diligence was far more than what I expected. I got a deal for a used 2011 Cadillac CTS. They also have a finance department you are able to discuss questions or concerns in regards to your new purchase. I had went to a dealer before going to Lexus of Edison and it was a horrible experience full of discouragement, rush and no ease of purchase. Thank you Lexus of Edison for all your help and guidance.

"A Note From A "2nd Time Around" Happy Customer"

I was not only satisfied 6 years ago when I purchased my first Lexus from Lexus of Edison, I was truly thrilled to be treated as a competent, knowledgeable human. I recommended Lexus of Edison to my friends who did, in fact, buy cars there after driving my 2009 ES350. Now its 2015 and Ive decided to try a different approach to owning. I wanted a beautiful new Lexus ES350! Due to being a senior senior, leasing every few years will give me the opportunity to have a new car more often than owning might allow financially. Lexus of Edison and Mohamed Eldessouky transitioned me from owning to leasing without a hitch. I had question after question for Mohamed and Anne Samejo to answer. They never hurried me to make a decision. I went from hybrid to standard, I chose white and next day changed to black, I was not an easy sell since I did not understand the "ins and outs" of leasing. I trusted and enjoyed working with them both. Mohamed Eldessouky is the most enthusiastic, patient and cheerful Sales Consultant I personally have ever dealt with. He was happy to answer endless questions, and he erased any doubts I had about all the new technology that I was unaccustomed to. I showed up at the showroom time after time over a 3-day period and was always met with a more-than-upbeat and competent staff overall. Needless to say, I can recommend Lexus of Edison!

"Great Customer Service!"

I was interested in a 2011 RX 350 and I wanted to make sure that the vehicle was still available before going to the dealership. I called Lexus of Edison and I was connected with a pleasant employee named Mary. I was able to tell that Mary was eager to help me! She told me the news I wanted to hear - the vehicle I was searching for was still available! Mary gave me more information on the vehicle and it was extremely helpful. She explained the car fax report and the pre-owned vehicle inspection that the vehicle goes through to become "certified pre-owned" She offered to schedule an appointment for me to come in and test drive the vehicle. I was told that the vehicle will be cleaned and ready in the front of the dealership for me when I arrived. This made me feel like my business was important. You can tell that Lexus of Edison is a dealership whose number one priority is their CUSTOMERS. I will be sure to recommend Lexus of Edison to anyone I know that is looking for a new or used vehicle.

"Dont Waste Your Time With Lexus Of Edison"

The worst customer service!!! Emailed this dealership about the new NX200T, internet department called me back only to hang up on me and said someone else would call me back. Two days later, Mary called me back who left an voice mail and in the voice mail, it was cut off. Dont waste your time with this dealership, I would rather travel 25-30 miles to other Lexus dealership Unprofessional Mary !!!!

"Great Car Buying Experience For My Lexus Es350"

I was in the market to buy a certified pre-owned Lexus ES350 and I checked out three different dealers in Central NJ for a great car with a good deal. I found both here at Lexus of Edison. They had the best selection of pre-owned and new Lexus cars that I have seen anywhere else. If you want to save yourself time and lots of money, just visit them. From the time I walked into the dealership and meet with Mohamed Eldessouky (Sales and Leasing Consultant), till the day I picked up my car, this has been the best car buying experience I ever had. Mohamed did not play any games and took the time to show me a few cars I that I saw on their internet site. I took several test drives till I found the car that was best for me. Mohamed is the most knowledgeable and polite sales consultant you would want to meet. He was very friendly and professional. He did not pressure me into anything I did not want. He treated me with the utmost respect. He made me feel like family. When I picked up the car, Mohamed had most of the paperwork ready to sign. I went to see the financial service manager, Daniel Mercado, he did not pressure me one bit and had be out of his office after signing all the docs in 10 min. Dan answered all my financial questions and explained, in detail, all my buying options. At delivery, Mohamed took the time to show me every switch and button, he even set up my Bluetooth phone with the car. Before you buy your next new Lexus or any other pre-owned car, call Mohamed and Im sure he will give you the best deal and experience you had ever gotten from any other dealer. I will buy all my future cars from Mohamed from of Lexus of Edison.

"Family Oriented Dealership--"

I purchased a new RX 350 last week. This was by far the best experience I have ever had buying a car. My salesmen Dale Johnson was amazing and made me feel like family. I was introduced to service and cant wait to service my car and get my free car washes! I am a Edison fan for life.

"A Great Car Purchase Experience"

I recently had a great experience purchasing my new Lexus from Steve Bayard. He was informative and professional. He gave us several options to consider, and did not rush us. The environment was friendly and not at all intimidating as car dealers tend to be. I would recommend Steve to my friends and family. If you go early enough try the bagels and coffee

"A Well Oiled Machine"

Overall a great experience from service to sales--I just recently purchased a RX this past Saturday and had a wonderful experience. I have been servicing my Lexus here over the past year and have been so impressed I thought I would give a chance since 3 years ago they couldnt earn my business. I can honestly say that there has been some major changes in the sales front here--it was so pleasing to see how many people just said hello to me during my visit. I will definitely be sending many people your way! Thanks Chris and Anna--The Best!

"Great Cars Great People At Lexus Of Edison"

All I can say is THANK YOU THANK YOU THANK YOU!!!! for making it possible while no other place cared. Lexus of Edison has one heck of a team helping me every step of the way. Really amazed by patience of their employees and how awe full some people are to deal with. Great job Lexus of Edison, keep it up!

"My New Lexus Of Edison Family"

Walked in to look at a used car and walked out with a brand new Lexus! Didnt think anyone could work so hard trying to earn my business as the folks at Lexus of Edison. Especially my sales rep who made every offer I asked, even better than what I expected. I have never owned a new car in my life but thanks to my very professional sales person, Im driving one! Thanks Chris!! youre the best.

"Great Customer Service, Clean Facility"

My salesman Paul conway was outstanding especially with his British accent. I was impressed at how easy it was to make this deal. Its very hard to trust a sale person but Paul was able to make me change that opinion. I really had a great experience and i would definitely recommend Lexus of Edison to all my friends and family.

"Car Purchase"

I had the opportunity to work with sales consultant Steven Tong and his humility and honesty blew my mind. I have encountered a lot of aggressive car salesman men and was expecting to see the same but Steven made me feel at ease and helped me through everything needed to purchase my vehicle. I will definitely recommend my family and friends to this facility.

"Great Service"

Kevlvin Camilo and Mr. Mercado from Lexus of Edison in NJ was very professional they gave me excellent customer service and helped me get the car I want. Very affordable thanks to them!! I recommend anyone to purchase there car if they like Lexus Cars from them.

"A Wonderful Experience Buying Lexus Es 350"

We recently purchased a Lexus ES 350 at this dealership. The staff was extremely courteous, knowledgable and friendly. They answered our questions, provided data and went the extra mile to help us make a good decision. They were highly professional and helped us in several different ways. The dealership environment was welcoming. We really had a great experience.

"Purchase Of Lexus Rx350 At Lexus Of Edison"

Our family just upgraded to the 2015 Lexus RX350 and couldnt be more elated with the car and purchase experience! First, the car is the perfect fit for our family. As Realtors, we rely on our vehicles tremendously and it is incredibly pertinent to have a safe, reliable and low maintenance vehicle. With that being said, the staff, including Daniel Mercado and Dale Johnson did a phenomenal job facilitating the purchase. We were highly impressed at how easy it was to make this purchase. The atmosphere at Lexus of Edison was impeccable and all of the staff, including those we worked with, were incredibly friendly and inviting. We cannot emphasize enough to those thinking of purchasing a Lexus RX350, or any Lexus for that fact, to visit Lexus of Edison. Purchasing anything of that caliber can be an overwhelming and exerting experience and we are very pleased with the service we were afforded at Lexus of Edison. Thank you to the team there!

"Lexus Of Edison"

The salesperson and manager were as helpful as they could be. There was a disconnect between the internet salesperson and the dealer salesperson and they couldnt find the car we wanted to look at, but they called us back about 5-10 minutes after we left the dealership to let us know they found it. We decided not to purchase the vehicle, but they were by and large pretty helpful and forthcoming. I would not rule them out for a future car purchase,

"Excellent Sales Person, Great Facility, Good Deal."

My salesman Nick was outstanding. Very impressive facility. Was only interested in a used car but treated very well nonetheless, Happy they furnished an in-house safety inspection and report which disclosed some problems.

"Bad Customer Experience!"

07-28-2014

There are plenty of honest, well-intentioned car salespeople out there... but there are also plenty that arent. I think sometimes salespeople have to put themselves in the customers shoes and know that it isnt pleasurable to try and take advantage of clients that walk into the dealer as you never know who the dealer is dealing with. Very poor customer service walked in receptionist took my name and said someone would be with me shortly after 30 minutes some random salesperson asked me if i need help. The way they operate this dealership is like a flea market no structure and no profesional touch for a high end dealer.

"Grat Sales Person. Financia Service Manager"

I just purchased my 4 car from christopher young. He was great also daniel mercado was great in handling the paperwork i will recommend lexus of edison to everyone

"A Great Experience"

This is not the typical Car Dealer--This was by far the best experience I have had purchasing a car in 15 years. The staff greeted me as soon as I entered with a SMILE!! They were very busy but made sure I was handled and even offered me a coffee or water. Dale listened to me and dealt with all my tests drives with a great big smile and sense of humor--thats why I loved buying from him! Plus there are a lot of good looking managers there!

"Great Service"

I went in to look at a few cars that i was interested in and the employees were all nice and provided me with the information i needed about the vehicles. Overall a great place with amazing employees.

"Special Thanks To Chris Young"

I went to Lexus of Edison not sure if I wanted to lease another Lexus or go to BMW. After meeting with Chris Young my decision was made easy. Not because the car was better but because Chris was such a professional and honest Salesman. I will send my family to Chris any day. Very happy with my new purchase.