"Huge Disappointment"
We had seen a vehicle on line so drove up to check it out. The photo and description was not the vehicle we were shown. We were told a 3rd party handles that. My husband test drove what they had, was ok with the truck. Salesperson was not pushy, recommended we think about it. He went the next day and this truck went up $2000.00. How does this happen? We were not pleased at all. It was a different salesperson. Huge waist of our time as well as a 1 hour drive to get there and home again. So sad, they lost a sale.
"One Of The Best Dealers I Have Spoken To"
This is not of the best and professional Car dealers i have used. They followed my request from the scratch to the detail. They even went out of their way to make sure they do a thorough search for the vehicle i was looking for. They emailed all the way . Good work guys. Hoping to do more business with you.
"Worst Experience Ever!!!"
At first the experience was good until I drove off the lot and my drive home (an hour) the check engine light came on. They did immediately want to fix it. But that took 3 weeks. I got the car back to drive it again for the check engine light to come back on. That time they had it for maybe 2 weeks and when I got it back nothing was done no paperwork was given to me. They took it back again due to the light again. But that time I had front end damage done to my car!!!! They tried to tell me it wasnt noticed when I was purchasing it but my pictures of when I brought it home prove otherwise. Now they refuse to do anything for me even tho I have to file a claim due to the damages and my insurance is now the price I pay for the car monthly. Im not only disappointed but shocked at how its been 2 months and the GM still has yet to call me back. I will never tell anyone to go here for a car.
"Black Gmc Sierra"
No hassle great price good service they made it easy very enjoyable experience the GMC product is top shelf Ive been a Ford and Toyota or in the past would never go back
"My Gmc Experience"
I went in to give Heidi a message and ended up buying a truck. I was just starting to look, we had just returned from checking out the field of trucks and stopped in. Heidi was able to secure me the deal I was looking for and get me in and out quickly.
"Clean, Friendly, And Courteous Staff"
It was easy, convenient to set my appointment up on line. Dropped off the night before, had a loaner waiting for me, with a smile. Everything was done the next day as promised. It is a great feeling to have such great service!!
"12000 Mile Service"
Quick and friendly service. Beautiful new modern facility with nice waiting area. Purchased at Springfield so standard services are included.
"Nice New Place"
04-17-2017
user friendly much easier to get in and out and find your car when they are finished with it. always god about explaining what is wrong
"I Felt Comfortable At Springfield Vt"
The status updates were appreciated along with the offers of bottled water, which is such a nice welcome touch. Everything is so nice and clean, including the bathrooms. Watching the beautiful flat screen TV made the time fly by while the car repairs were being made.
"Gmc Dealership "
04-14-2017
Great place. The are willing to go the extra mile to take care of the customer. Really easy people to deal with.
"Great Car Buying Experience "
It was a simple car buying experience, affordable, and I left with the exact vehicle I was hoping I could get. I was very pleased.
"Great Service"
Wayne and service staff were very prompt and helpful. Facility is modern, clean and waiting area comfy. Service is close to home.
"Excellent Service, Good Waiting Room"
Professionalism of all the employees, clean facility, willingness to make you comfortable while you wait for service. Easy to find dealership.
"Great Place, Outstanding Staff"
These guys were great. Randy came ready to deal and got me into the vehicle I wanted. Great customer service all the way from the sale to the finance office. I have already recommended the dealership to numerous people because of how satisfied I am. I will continue to buy products from this dealership.
"Easy As Pie Respect Your Time"
02-14-2017
We bought a new car sight unseen over the phone. When we arrived it was ready- no add-on sales- paperwork was done Very easy, nice and professional A very pleasant experience and will return even though they are an hour from my house
"Frustrated!!"
We love our new truck but could not be more frustrated with Springfield GMC !! Every step of the process was a huge runaround, promises made but not kept, incorrect info that revealed itself after the fact, calls not returned, charges to us that, had we not caught ourselves would have gone unnoticed. It has been over a month since we took delivery of the new truck, and we are still waiting for a promised missing part to be mailed to us. Weve repeatedly had to call the dealership to try to get the status of everything. We will be taking our business elsewhere in the future, including routine and warrantied maintenance. We believe that, despite amazing sales for your company, the dealership is just too big to offer outstanding customer service. Too many things slip thru the cracks and it is difficult to get answers when needed. We felt frustrated during the initial sales talks, and even more so as the weeks went on and our issues were taking too long to be resolved. We did not feel respected and valued as a customer. We spent a lot of money on a new truck, and Springfield GMC in no way made that process an enjoyable one.
"Frustrated!!"
We love our new truck but could not be more frustrated with Springfield GMC !! Every step of the process was a huge runaround, promises made but not kept, incorrect info that revealed itself after the fact, calls not returned, charges to us that, had we not caught ourselves would have gone unnoticed. It has been over a month since we took delivery of the new truck, and we are still waiting for a promised missing part to be mailed to us. Weve repeatedly had to call the dealership to try to get the status of everything. We will be taking our business elsewhere in the future, including routine and warrantied maintenance. We believe that, despite amazing sales for your company, the dealership is just too big to offer outstanding customer service. Too many things slip thru the cracks and it is difficult to get answers when needed. We felt frustrated during the initial sales talks, and even more so as the weeks went on and our issues were taking too long to be resolved. We did not feel respected and valued as a customer. We spent a lot of money on a new truck, and Springfield GMC in no way made that process an enjoyable one.
"Jim From Norwich"
01-12-2017
Very impressed with the new facility. A greeter came out and showed me the new drive-in service door. Service writer was waiting for me and during our conversation made me aware of a discount I didnt know about. We were able to do the complete 30,000 mile check at a reasonable price. Service writer walked me out to my completed truck. Again, very impressed.
"Great All-around Experience!"
We just purchased a 2014 Dodge Ram 1500 Hemi Outdoorsman Truck for my husband! Excellent Salesman, All around amazing service! We are very happy with our choice of truck and GMC of Springfield Vt Thankyou for making it the next xmas for my husband!
"Great Repair Experience ! !"
Dan kept us informed during the repair process. Kyle did a great job on the repair, all to our satisfaction. Mark handled our pick up late one evening and was great to work with. We were very impressed with all aspects of the repair process. And I was waiting to see if it would be washed. AND IT WAS!!!! That fact alone make you guys STAND OUT!!!! Thanks very much! Kevin & Deb McFarland
"Great Place"
Great people. They go out of there way to get you in a vehicle. There new location is awesome. Will be going back.
"Excellent Dealership"
11-30-2016
Vehicle was serviced in a timely manner and a loaner was provided. Excellent service and communication.
"4door Gmc 1 Ton"
10-27-2016
This is the 7th vehicle I have bought from Springfield since 2011 . I would only buy from Springfield in the future as long as the dealer keeps up the great work and professional behavior . I do not expect that anything will change with this dealer in regards to last statement . The service department is great they always seem to squeeze me in at the last moment to service my vehicles and their needs. Thanks to everyone at Springfield , and even Luke he is a pleasure to deal with at all times family oriented funny guy !
"Will Never Use Another Dealership!!"
This is the 2nd vehicle my husband and I have purchased from Springfield, and both times we had the best experience. Both salesmen, (first Ben Bushey, and then Chris Olson) we worked with were relaxed, not at all pushy, and we walked out feeling we got the very best deal possible. And...the woman who helped me set up my OnStar Account, (Jennifer Pelow) was just as great, and extremely helpful. I would recommend this dealership without hesitation. From Sales, to Finance...it was a great experience.
"Great Service And Kept Us Well Informed"
The young lady, dont know her name, that I met in the breeze way was very friendly and helpful. Judy, the service rep, was very friendly and helpful to my wife and I and a real professional. You all have a good team there. Great Job!
"Great Service And People To Deal With"
The new building is absolutely beautiful. I love the way that you now have the service area. I was checked in super fast, and the servicing was done almost as fast as it took to check in. The waiting area is beautiful, spacious and comfortable. It is a pleasure to deal with you and you make me almost feel like I was at home when there waiting for my servicing to be done. Great job on the building and the people that work there.
"Salesmen Worked Very Hard 2 Find Thetruck I Wanted"
Chris Olsen worked very hard to find the truck I wanted, not all dealership work this hard for your money. highly recommended
"Great Experience"
Great salesmanship and wonderful experience, I got the vehicle that fit my needs with an experienced salesman, who was friendly and helpful
"Good People"
They were all very helpful and not overly aggressive in trying to sell me a certain car. They were patient when showing me the Bluetooth technology etc. in the newer car.
"Great Service,and People"
Had several warranty issues that needed attention,and the truck was going to be there awhile. I needed a loaner and they gave me a truck to drive till mine was done. Couldnt have asked for anything more for the dealership,job well done !
"Great People To Deal With"
04-27-2016
Bought my forth truck on March 22 great people to buy from no hassle you tell them what you want that is what you get I have always done business with Ms Goodnow great person to deal with
"Dons Heating Llc."
03-03-2016
Always friendly and excellent service, They are top notch
"Great Service"
My husband and I saw a Lincoln MKX in stock at Springfield Buick GMC in Springfield VT. Given Springfield VT is a couple hours away, we called in advance to ensure the vehicle was still on location and when we learned it was, we decided to give it a shot. When we arrived, we were attended to promptly and told our salesman, Eric Dow, would be with us shortly and he was. Eric was professional, informative and allowed us to take whatever time needed to analyze the vehicle and review all the facts with zero pressure. When we decided to move forward with the purchase, Eric and his team made it happen. To my surprise, we left the lot that night with the beautiful vehicle and peace of mind. Springfield Buick exceeded our expectations. I highly recommend this dealership and if you are like me and dislike pushy salesmen, Erics your guy.
"Springfield Auto Mart Vt Experience Dealer"
Great- as always dealing with hard working dedicated, experienced people such as Jason Nolin, Tommy- sales, and Katie in finance . Its always a fun time to purchase vehicles from these people. Thx guys
"Car Service"
All very helpful and courteous. I had a cup of fresh brewed coffee while I waited in a very comfortable chair; great experience.
"Awesome Service!"
While shopping in Rutland our truck was involved in a hit and run accident. The repair was done and I needed the new part sprayed with the Tuff spray liner. What a great job they did! One would not even know that our truck was even hit. I am always pleased by the work that has been done on our vehicle. The people are fantastic! Ive never had a complaint. Clean facility, coffee, tea, cocoa, soft drinks vendor food/snacks. Oh and the popcorn is terrific too! A television and comfortable chairs while waiting. What else is there to ask for???
"The Best!"
A Big Thank-You too Tommy,Chris,Matt and everyone who put this deal together! No doubt i will make more trades. I was treated very good on my trade-in!
"Great Salesmanship "
I have purchased around 20 automobiles from Mike Coutermarsh and have always bean pleased with his customer service skills, it is a pleasure working with Mike and the Auto Serve Group.
"Great Experience"
Quick and friendly negotiations. Understood what I wanted in my deal and didnt try to pressure me into extras I didnt want from the start
"Great Service"
Was great. Got what I wanted. Huge inventory to choose from. Updating there dealership so it will be even better.
"My New Gmc Truck"
Very easy and quick, I like fast paced transactions. There was no haggling involved, they asked what I wanted and they wrote it up. I shopped around and finally came back and purchased when nobody else could even come close to what I was getting for a vehicle from Springfield GMC! The customer service is always great to me as I live 2 hours away and they have always accomodated me with a loaner or even came to my work and picked my vehicle up for service in the past. This is my third Truck from them and I will be back! Only negative is that it is very cramped in the sales room, but I guess they are building a new facility to fix this problem.
"Incredible Service"
12-04-2015
The service that you offer is unbeatable! Friendly, PROFESSIONAL staff that go the EXTRA mile to support a customer. I actually looked at a Toyota, not sure what I was thinking, but your staff beat them hands down with customer service, wonderful to work with and getting me the payment I needed.
"Great Experience "
12-01-2015
Was smooth, quick and non pressuring. I will return to this dealership in the future for more great car buying experiences and personal care.
"Mrs. Steven Machado"
11-23-2015
The Springfield Auto Mart is hard to miss with all its cars and trucks and selections of old and new. The whole building that I was in was spotless and clean. Getting repairs done, car wash, tires, rotating, tire sensors fixed or repaired, doors greased, windows greased or oiled, new tires to mount, balance or rotate has always been a great experience. I just love going to my dealership and seeing my friends. Coffee. Tea. Cocoa. Apples, vending machine and popcorn to boot! Clean restrooms all there for my enjoyment and use. Television to watch in comfortable chairs while waiting for whatever you need done. When we bought our truck and traded our old car we had the best experience from beginning to end. The people were so knowledgable, friendly and kind. I wish I had done this with them a long time ago. There is not a better place than the Springfield Auto Mart.
"Smooth Transaction. "
11-23-2015
Purchased a Yukon Denali from Heather and handled the deal completely remotely. The delivered the truck the next day as promised and were several grand less than local dealer.
"Muddy Foot Prints"
I was very disappointed when I picked up my truck and noticed there were muddy foot prints all over the floor and sills on the drivers side.
"Great Sales Experience, No Surprises."
One of the best experience I ever had purchasing a new vehicle. Heather Thurber very friendly and true to her word. Explained all we needed to know and the transfer was quick and easy. Thank you, you made our day and hope to send people your way.
" Great Service "
I was disappointed that my sales person didnt recognize me but with the volume the store does I guess I understand that thank you for the good service and look forward to buying another car from you
"Great Sales And Service"
Sales person listened to what my needs and wants were and found the vehicle that fit them. She went out of her way to make sure that whole transaction went smoothly.
"Regular Maintenance And Recall Repair "
Service was great . My car appears to be fixed. The loaner vehicle was very nice. My only complaint would be finding a parking spot when I arrive for service. The parking lot around the service area is very congested and not organized very well.
