"We Loved Them So Much Came Back Again"
06-19-2017
Last year we purchased my 2016 Acadia, told the dealer we would be returning next year to purchased another truck. Well its that year and we didnt even think to look at another car dealer. Went straight to North Bay and met with Petar. He was, funny and easy going. Showed us what we were looking for and fell in love with the Chevy Tahoe 2015 Black LTZ. Petar made sure to communicate, contact and keep us in the loop with everything, rates to financing. We will always recommend family and friends to shop North Bay and Service Center. North Bay and its employees, from finance department to sales, everyone is treated with a level of professionalism that goes beyond the standard of customer service. J & I thank you for making this sale a smooth transaction. Chris Werner for being a great manager and all the guys who had to work after hours to get everything together. Sorry for keeping you back! We appreciate it.
"2014 Gmc Yukon"
06-16-2017
I made an appointment with Petar to purchase a used 2014 Yukon with 21,000 miles. I showed up and he wasnt even there....had my bank check in hand. The Yukon wasnt there either so I had to wait for another salesperson to go pick it up at the car wash. I worked with Petar for over a week lining up the sale and I drove from Massachusetts. The Yukon had worn out front tires, major scratches in front bumper, the brake pedal was worn on right side and the interior wood accents were all scratched. I did not buy the Yukon and I advise anyone looking for a new or used auto to NOT use Northbay. Terrible experience and to top it off I never heard from Petar to apologize. I have tried to reach the general manager, but his phone line just rings....and rings.
"Great Service"
Excellent service.. great crew.. convenience facility.. Evrything perfect.. I never seen before like this dealer... very good I want to tell my family and friends. When you want to buy or lease cadillac only north bay cadillac..
"Great Service"
The people and the service area has made this a very nice experience But I dont like writing essays Thank You
"Great Showroom, Sales Person,bill, Was Well Inform"
Staff was wonderful and helpful , especially, my salesperson, Bill. Showroom was bright and clean. Process went quickly and no problems to report
"Great Service"
04-12-2017
The facility is extremely clean and comfy. The staff are help, courteous and eager to assist. They were able to get us a loaner vehicle large enough for accommodate a family of 5 w/out any problems. Both experiences at this service center were top notch. I highly recommend North Bay Dealership and Service Center
"Excellent Service "
The process was very smooth, prompt and everyone we met was extremely pleasant and professional. Would definitely recommend to all!
"Great Service"
It was very helpful that I received a loaner for my service so I did not have to wait around. The service was exceptional.
"Great Servics"
The person helping me was terrific. Very accomodating and got me right out bc knew I was in a rush
"Very Pleased With North Bay Cadillac"
03-31-2017
I have leased 2 cars from North Bay Cadillac and I was very pleased with my experience both times. I will definitely continue doing business there in the future.
"Great Service"
Service dept and advisor was great and informative on what was being done and when it will be done by! Great advisor great service and even a coffee while I waited. Couldnt be happier with gmc. Will stay leasing GMC truck..."|"
"Bought Certified Cts 2015"
03-03-2017
the used department was well organized; good car shopping experience.
"Great Service"
I called Brendan at Northbay because my engine light was on. He was great he said bring it in and they will take a look to see what the problem is. When I dropped off the car he had a loaner waiting for me. He called told us what needed to be fixed and was covered and not. Great service.
"Great Experience"
John Tehrani, our sales & leasing consultant, was courteous, professional, and an overall pleasure to work with. My wife and I had subsequent discussions after meeting with John and selecting a vehicle, and he was able to accommodate our needs without incident. He is extremely knowledgeable and we really feel like he took the time to understand what we were looking for and delivered on that. Would definitely recommend.
"Excellent Service"
10-31-2016
Bought our new car from North Bay yesterday process was fast and easy, great people great customer service and worked around our needs and requirements Thank you
"Excellent Service"
06-15-2016
Fast, reliable and flexible with scheduling and the service staff makes you feel like you are part of the team. Marino was excellent.. .........
"Easiest Buying Experience Ive Ever Had. "
Petar, Chris and John were great. I know we will be back for our next vehicle. Thanks Northbay Team.
"Great Service"
The service center at Northbay was great. My service consultant, Brendan, was exceptional. He made sure I had a loaner car and kept me up to date on the status of my car.
"Going The Extra Mile"
My XTS suddenly went dead, would not start. It was towed to NB. It turned out to be a defective battery. They made the repair Then to be 100% sure, they tested the car for several days before releasing it. Service manger Kieth called every day with an update. Wonderful experience. It is called going the extra mile. Thank you.
"Great Service As Usual"
I brought my SRX in to repair a tire that had a nail in it. Barry my service advisor informed me the car also needed an alignment. The job was done in a timely manner as usual at North Bay.
"Great Service"
I had my car in for an oil change and 2 recalls. They even fixed the inside of the front wheel well and now it doesnt make a swishing noise when I make a sharp turn in reverse.
"Dawn Was Amazing. Great Customer Service. "
Dawn and John were both amazing to work with. Dawn was very accommodating and helpful. She really went above and beyond to help me with picking the right car. I would recommend both Dawn and John to any of my family and friends.
"Researched Many Dealers, Glad I Chose North Bay"
Keith in the Service Department was very nice, proficient, and explained everything. The dealership is quite busy, and he was extremely busy but took the time to explain what was done and I did not feel rushed at all. That said, I did book my appointment online, and when I arrived for my appointment there was no printout of my appointment. The two receptionists, immediately searched for my appointment online, found it and printed out the service appointment. Keith then came over within 10 minutes and I was off and on my way, while my car was serviced. I returned the next day to pick up my car, and Keith like I said, was excellent. So far so good at this dealership, from when I first leased the car until now. Ps... When I first leased the car, the car had a recall a week after I got the car, and I was given a loaner immediately. Omar in the sales department was very proficient and made sure I was communicated to and that I knew the progress of my cars recall service.
"Excellent Experience"
Alfonso Carlino was great from start to finish. Made the whole process very easy and enjoyable. We have purchased 4 cars from him so far and will continue in the future.
"Great Service"
02-10-2016
My service advisor was very professional and explained everything to me and was very helpful. I would highly recommend this service center for your car service.
"Working Mom"
02-10-2016
My sellers name doesnt come to mind but I can guarantee I would look for him and only him. He was helpful and answered all my questions. He did not pressure me and was so welcoming.
"Service On My 2014 Ats"
02-10-2016
The dealership worked well with my time and allowed me to make my Oncologists appointment in Manhattan on time. The service waiting area was noted to be clean and neat.
"Caddilac"
02-10-2016
Very accommodating and pleasant experience. All of my needs were met. I travel to the North Shore for better service. They always give me a loaner car.
"Honest People"
ALFONSO AND ANTHONY ARE FAIR AND HONEST PEOPLE.BUYING CARS FOR OVER 25 YEARS,THEY MAKE IT AN EASY PROCESS.GREAT LOOKING PLACE ALSO
"Nice People - Very Slow"
It took entirely too long to get checked in and sent out with the loaner car I had reserved when I scheduled the appointment. 45 minutes from the time I arrived.
"Great Place For Service"
12-22-2015
I depend on my vehicle to transport kids and family all over the place. I bring it to north bay because I know everything that needs to be corrected will get done.
"Great Service !!"
12-22-2015
Marc was very helpful and informative during the purchase of our new vehicle . Being in the automotive business we give North Bay a Big Thumbs up . Thank You !
"Great Service!"
Keith dynamite! He was incredibly knowledgeable and efficient. He was able to pin point a rattle that could not be identified 3 previous visits to your dealership. What a terrific hire!
"Excellent Customer Service!"
Omar Kahn was attentive and extremely helpful, I would absolutely recommend him! He made my experience with renewing my lease an easy one and leasing a new vehicle an easy transition.
"Professional, Courteous,helpful"
Anthony Ciuffo treated me as if I was a family member,and made buying my SRX a happy experience. Alfanso Carlino helped with all the details pertaining to purchasing and learning about the car. He was absolutely wonderful, and such an asset to your company. He covered every little detail I needed to know. He is an outstanding employee.
"Excellent Service, Outstanding Facility "
Process was fast and easy. I had an awesome sales rep who helped me through the entire process of purchasing my first vehicle. Would definitely recommend to friends and family.
"Top Notch Service Clean, Warm & Friendly"
The Staff is Friendly, Warm and Inviting. Top Notch Luxury Service, better than Mercedes and Bmw facilities I have been to on Long Island!!!
"Good Deal & Service"
There is a problem with GM Financial which isnt North Bay problem. Anthony is trying to correct it. I would not hold this against North Bay especially NOT Marc Rathaus or John Frantzis - this was not their fault.
"Great Service Very Porofessional"
very professional work great service will come back great great great wonderfull great great great great wondeful great wonderfulll 20 wordw 20 words 29 words
"My Experience"
The staff are all very professional, and try to be helpful as best they can. It was definitely a very positive experience.
"Great Service! Great People!"
Marino was very helpful and attentive to my concerns. I really appreciated that they kept me informed, and the new waiting area is a wonderful site to see. Thanks guys
"Service Experience"
I was basically happy, as the service consultant was very nice and communicated well, but feel the repair took too long (2 weeks), although I did have a loaner the whole time. I also was unhappy that my car was returned very dirty; I assumed Cadillac would arrange for the car to be washed prior to returning it.
"Great Consumer Service And Fair Deal"
12-04-2015
I had a wonderful experience at the dealership and our salesperson, Joey Yadgar, was a pleasure to work with on our purchase. Sarant offered a better deal but his consumer service and our overall good experience North Bay made us a return consumer.
"Treated Like A Human Being!"
12-04-2015
Marino went above and beyond to keep me on schedule. Hes a true professional and gem of a human being. I could never thank him enough.,Marino went above and beyond to keep me on schedule. Hes a true professional and gem of a human being. I could never thank him enough.,Marino went above and beyond to keep me on schedule. Hes a true professional and gem of a human being. I could never thank him enough.
"Facilities"
While my experience at the dealership was excellent, I wish that Cadillac would be more involved with the issue I have had with the Michelin tires that have been replaced TWICE IN LESS THAN 28,000 MILES. THE FIRST TIME AT 8000 MILES. I have lost money and time.
"Great Service"
the best ,fast in and out clean place even while being under construction. Loaner i requested was available will go back.
"A Great Service Experience."
Marino Danaggio (sp?) was terrific. I was updated several times during my wait. The waiting area was comfortable. The work was completed sooner than expected. All work was done to my satisfaction. Thank you....
"Pleasant And Relaxing Environment "
Place was friendly and spacious. Refreshments are a plus cause one tends to be relax with a beverage of their choice. I feel you need to put up a sign or a person to direct customers on what to do the moment they step into the shop,e.g. sign in > have the vehicle check >etc.
"Great Service "
Great service Great service advisor very clean and modern facility would definitely buy my next Cadillac here and would recommend friends and relatives
"Great Service "
It was a very straight forward purchase with no hidden hassles at all. It was very pleasant to deal with John Tehrani because he was extremely clear and he explained everything in a well mannered way. John Tehrani is obviously a very reliable salesman because he was honest and helpful.
