"Challenger Trade"

04-24-2017

Traded our 2010 Dodge Challenger for a 2015 Challenger. Love our newer Challenger! Good to deal with. Heather was great!! Will remember Failfield next time we need a Vehicle.

"Roberta"

I have purchased several vehicles from Fairfields and have been mostly pleased. Recently I went in to trade up to a Cadillac. I originally dealt with a very inexperienced and rather rude salesmen, Trevor Ramsey. I left quite discouraged. However, I received a call from their salesman Ben Fournier. Ben was awesome, he took the time to explain the many high tech features of my new XT5 and has continued to follow up to insure I am happy with my purchase. Thanks to Ben and Lou, I really am happy with my new Cadillac.

"Not Responsive To Customers"

Could not get pictures of vehicle advertised for sale. Vehicle still on site for sale.

"Easy, Honest Experience!"

Worked with Ben Fournier. Had a GREAT experience. He was honest, not pushy and so easy to work with. Highly recommend Ben and his staff!

"Great Buying Experience"

Purchased a 2017 Sportage. Wonderful experience. Love the vechicle. Comfortable, smooth ride. Good reviews and good safety reviews.

"Great Service"

mike gertsulin is great and kia themselves are great people and place

"Great Experience!"

I had not purchased a car in a LONG time. When I knew it was time to get a new vehicle I knew I wanted to stay with a Buick as I have had such awesome luck with them. They are best in my opinion. I contact Fairfields and worked with Wade Thomas. Wade understood what I was looking for and the price I needed to stay within so I wasnt "car poor". He was most helpful in explaining the process, the requirements, and what to expect. Nikki helped me with the financial piece and she was also very helpful to me. I would not hesitate to continue to use and to recommend Fairfields to anyone I know interested in purchasing a vehicle. They can never go wrong with a Buick and the staff at Fairfields is great!

"Amanda Mills"

I am very happy working with Amanda Mills I am recommending my friends and family to see Amanda Mills at Fairfield Kia.Sean Singleton worked with bank to get me zero % and that is what I wanted.

"2013 Soul (brittanys Hampster Car)"

Our experience here at Fairfields has been awesome. This is my wifes and my first time buying a car from a dealership and Amanda Mills has made it a memorable one. She quickly solved any problems that came up and walked us through the process explaining everything. We feel that we have been given a great deal by an awesome team . Thank You !!!!!!

"Kia Sportage 2013"

Patrick Latvis, Sean Singleton and Amanda Mills were super helpful in helping me purchase the 2013 Kia Sportage that we love so dearly. I am thrilled with the service and love the car. They were able to transition my Sportage from a lease to purchase smoothly and without any problems. Im hoping all my future car endeavors will be this smooth. Thank you!

"Amanda Mills"

Was in service dept on a recall for my 2013 Kia Soul, when I met Amanda Mills in the sales dept, She took the time to go over the 2015 Kia Soul & Sean Singleton got me a great rate. I feel like family when I stop in to have my car serviced. I defiantly would recommend Fairfield Kia, Amanda Mills is very kind and helpful. I enjoyed my car experience working with her.

"Andrea W"

Amanda Mills was awesome to deal with my busy life she got me into a brand new vehicle literally through dealing with me over the phone. I love it and its my favorite color to.

"Love The Sportage I Got"

We went to have our car serviced , but ended up leasing a new Kia Sportage . Amanda is a great salesperson. She is easy to work with and knew just what I wanted.Thank you

"Bought A Sportage"

What a great car buying experience. Sales rep. Amanda Mills was very knowledgeable about the vehicles my wife and I were thinking of purchasing. We were looking at the Kia Sorento, but Amanda thought our needs would be bettered served with the purchase of the Kia Sportage. We were set up and ready to go in little time, and all the paperwork and registration were all handled by Amanda. Bottom line, we were quite satisfied and would recommend Fairfields Motor to anyone interested in the purchase of a Kia vehicle.

"Amanda Mills"

Amanda you made our entire buying process totally painless with lots of help throughout so much so that we will be looking to you and the Fairfield team to give us the best deal on a new Sorento when it is time to trade our Toyota this spring.

"Meghan"

I love my new Kia Forte, purchased from Amanda Mills at Fairfield Kia Amanda Mills and Sean Singleton was awesome and helped me get into a New Red Kia Forte

"Amanda Mills"

I had a wonderful experience purchasing my 2011 Mazda 6 with Amanda Mills. She has a great attitude ! She is very pleasant! Always smiles! Answered every ? Definitely send my family & friends her way..

"Two Cars In Two Months!"

Bought our Kia Soul as a retirement car from Amanda Mills at Fairfield. She made it fun to review all the options and details of making a great choice. She respected our preferences and helped us understand the new technical additions. Two months later when the new car was rear ended and totaled it was Amanda who was able to help us put the trauma behind and purchase a second car. She dispelled our long held belief that car salespeople are pushy and not to be trusted.

"Flexible Suv"

End of year purchase of new Outlander. Looking for small SUV with 3rd seat and good mileage. Amanda was most helpful making this transaction go along without the normal stress of a new car purchase. She was very pleasant with excellent knowledge on the features and benefits of this vehicle with a great warranty. Enjoyed meeting the service manager and working with the finance person was efficient. All expectations were exceeded - good experience and will return

"Wonderful Experience!"

Had been test driving all kinds of cars for months and settled on the Outlander Sport! The process at Fairfields was great. Amanda was wonderful to work with and all the staff were fantastic. I was going to wait a bit before purchasing, but because everything was so great and went so smooth, decided to go ahead a few weeks early. They were knowledgeable, listened to what was important to me and helped me get into the car I wanted at a price that worked. They were also able to get me a great rate! Kudos to Amanda and the rest of the team there. Looking forward to my next experience there! THANK YOU THANK YOU!

"If I Could Give The Team A 10 I Would!!!"

I recently leased my first vehicle, EVER!!! Amanda Mills was such a gracious and patient salesperson taking me on three different vehicle test drives. I came in with a budget in mind and ideas of going with a base model Forte. That all changed once I test drove the 2016 Optima with Turbo. The ride was so smooth and there were so many features that I was impressed by, including the push button start and collapsible and heated side view mirrors. I have a crazy work schedule and much of my initial negotiations were through email with Amanda and the rest of the Kia team. Patrick, Sean and Amanda talked me into a fabulous 2015 Kia Optima turbo with dual exhaust. Not only did it have all the features of the 2016, but so much more like the panoramic sunroof, remote start, UVO, leather heated seats, Sirius XM and so much more. For someone who has never had a car with all the bells and whistles I couldnt be happier. Patrick, Sean and Amanda really were the perfect Trifecta to making my car dreams a reality. I had so much fun during my negotiating that I had to go back and bring them pizza and wings from my pizza place. I would recommend these people and this dealership to everyone and anyone. They really went above and beyond to get me into a car that I would love and still be able to afford. Much love to the entire sales floor. xo xo Ooh, and I got to ring the giant bell!!! #winning

"Its Worth The Drive, Great Deals, Friendly Staff"

We just picked up our new Kia Serento today! We had previously went to another Kia dealership and they were way overpriced and gave us a low ball deal on our trade. I had looked around, researched reviews and made contact with Fairfields. I knew exactly what car, color and price we wanted to pay. I was concerned about financing and was able to communicate via e-mail directly with Sean to make this deal happen. Due to my crazy work hours its difficult for me to call around places, so I was able to get most of the deal worked out prior to us arriving. I had the financing already in place before I even got there! They gave us an awesome trade value for our current Serento. I spoke with Sean letting him know the exact pice, package and options we wanted. He told us he had a silver Serento coming in and I said I have my eye on a blue one and his reply was "No Problem" and he had a blue Serento when we arrived today. We drove over an hour to this dealership and saw our blue Serento parked right up front waiting for us! We had a newer sales associate, Mark who actually did a great job with paperwork and going over the new UVO features. We are similar with the Serento but they did change some of the options with the 2016 model and upgraded their UVO system. This is our second Serento and this is a great family suv. The entire staff was friendly! I was shocked at the other dealership for how much more they wanted to charge us, especially for being a repeat customer. It was their loss and Fairfields gain! These guys are willing to work with customers and they get great financing rates! Thank you all for being so kind to us and working out the deal a head of time.

"Bought New Soul"

Third soul from Fairfield.. Amanda is an exceptional sales associate, easy to work with and very knowledgeable. Dealer staff is top notch with an excellent car selection. No Brainer will be coming back for service and if I need another car.......

"Awesome!"

I came into Fairfields to test drive 4WD vehicles because my driveway is so bad in the winter months. I tried out a Canyon, which was nice but a little too small. So Mike brought out this huge Yukon! OMG! What an awesome vehicle! It didnt drive like a huge vehicle! It seemed to fit me like a glove, (Im only 52") better than my SRX and the ride was so much smoother than the Cadillac I owned! Needless to say, this Yukon came home with me! My sales person, Mike Shaw knows what I like! Sometimes I think he may be too good! Life is good with Fairfields by your side!

"Very Excited And Happy With Purchase."

My overall experience with this dealership was great this is my second visit with this dealership and have purchased both vehicles great service

"Great Salesman,helpful To The End"

10-05-2015

Dealership is next door to my job.I went online and picked out 2 vehicles I wanted.I really wanted stick,truck or car but a jet black SE Eclipse was on my list in their lot.Thanks to Mike Gertsulin I got to drive it home in a hurry.I walked in on a Thursday and drove my mint Eclipse home on Friday (my bank helped)but Fairfields loan department had me in and out.Mike had it spit shined to pick it up and did the same for the inspection and oil undercoating ...Thank you Mike,never been prouder to drive a car in my life

"Worst Experience Ever With A Dealer"

I was looking for a 2015 Honda Fit & found your dealership which had just what I was looking for. While on your web site I was asked if I wanted to start a chat which I did. After some discussion on the chat, some emails & a couple phone conversations we reached a trade deal We decided to drive the 488 miles to your dealership from NW PA on Wednesday & pick up the car on Thursday. When we sat down to do the paperwork we were presented with a bill in excess far exceeding the quote. My wife & I were both shocked after driving all that way with the understanding the trade price was a solid number. After some discussion & your people looking at the emails they came back to us saying that the problem looked like it was their fault & that they would honor the agreed price. Then they threw in “But you will have to come back as we don’t have the title”. It’s hard to believe a dealership as big as Fairfield has this many incompetent people. I wasn’t in a position to stay a couple more days & don’t know if I would even return to do the deal. This experience was handled by severely incompetent people making unethical decisions & this whole experience borders on illegal or is totally illegal the way it was handled. At the very least, because Fairfield was at fault I should have been reimbursed for our expenses. If this had happened locally it wouldn’t have been a big deal, but wasting that much of my time is simply unforgivable.

"First Time Buyer"

I recently purchased a 2015 Kia Optima EX from this dealership. I first test drove the basic model of the Kia Optima LX and was not very pleased. I then test drove the next version up, which was the EX. I fell in love with this car and was amazed by all of the features it came with. I was extremely pleased with the service and entire car buying process. The staff at the Keene location were all very welcoming and more than happy to assist me with whatever I needed. I would most definitely recommend this dealership to any friends or family. I am in love with my new car and I am happy that I visited here first.

"Great Service, From The Best Salesperson."

Great service. No problems. Answered all questions and then some with ease. Very smooth and easy process. Left the dealership with a smile on my face. Karen is hands down the best employee here!

"Overall Excellent Experience"

Karen, the salesperson, was very good and patient with us in explaining all the new features of the vehicle we ultimately chose. Understanding the electronic entertainment system was easier with Karen,s tutoring. She offered many alternatives which made it easier to make our final decision.

"Best Sales Rep And Service,"

Karen Sysyn and Patrick Latvis in sales really went the extra mile to get my family into a car that would fit our needs and Tara in service was great at making sure the vehicle was taken care of prior to delivery.

"Service With A Smile Or Drive Away Happy"

08-31-2015

The staff is friendly, fast and helpful. Karen Sysyn is a dedicated sales person with a wonderful helpful personality.

"Great Sales Associate....."

Karen Sysyn is by far the best sales person we have ever dealt with. She is kind and sweet and a genuine good person. I will absolutely do business with her again in the future. I also would recommend her to other customers.

"Great Team Start To Finish"

I was able to get out of a lease early and get into a 2 year newer car at the same payment.

"Keene, Nh Fairfields Gmac"

Bought our new pickup truck at Fairfields April 2015. Very, very Happy with All aspects of our purchase, sales rep, etc. ( sales rep: Ryan ) very happy with man that wrires up all the contracts, etc. Recently used service dept , July 3oth....I believe rep was Eric. ( I am terrible w/ names...Sorry ) ..very happy w/ service once again....very cheerful, helpful, kind, pleasant....even had shuttle service for Free ( we are used to being told you can Rent a car if you need to ) to take me over to hospital for my medical appointments. Not only was vehicle done...but was vacuumed and washed for me !!!! Thank you, thank you!!! Very impressed w/ All aspects ...so much better than all the car dealerships that visited in our hometown area of Claremont, Newport, W. Lebanon, NH and Springfield, VT. Keep up the Great work. We are spreading the good "word" about Fairfields to Everyone we know about Excellent service in All aspects. My husband just shared today that 2 co-workers have recently bought from you folks...another co-worker has heard Nothing but positive comments...so he is planning to stop by this weekend or next to look for New vehicle. Absolutely would highly recommend dealership to anyone & everyone. **** I did Not see an email for survey like service man had said I would...maybe I overlooked it But wanted you to know of all our Excellent services. *** Very Pleased & Happy Customers

"Online Inquiry Leads Nowhere"

08-07-2015

I saw a vehicle that I was very interested in. I had emails and chats with 3 different people, none of whom could answer my questions.

"Had A Very Excellant Experience At Fairfields"

Karen was very helpful. So was everybody else. It felt good not being bulled in to buying a car. All the people there were very nice.

"The Best Car Buying Experience I Have Had."

08-03-2015

I recently purchased a new Cadillac from Fairfields. From the time I got a call back from their office in response to a vehicle query, to the moment I drove away with the new vehicle, every step was made easy, relaxed and executed with friendly professionalism. Ernie our rep made every step proceed quickly and painlessly. All of my questions or concerns were addressed, and we were treated like close friends. This continued straight through the financial dept, service department and even several follow up calls weeks after making sure I was satisfied and any final items were taken care of. I couldnt have asked for a better experience. Nice job guys.

"Gotta Love Mike Shaw & Lou:-)"

06-05-2015

Mike made my buying experience exceptionally easy. I would most definitely recommend them for you next vehicle. Be sure to ask for Mike Shaw!

"Great Service From Start To Finish"

05-21-2015

Amanda and Sean were great. The whole process was easy thanks to them. Would recommend them to everyone ans anyone looking to buy a car. Thnak you both

"Simply The Best"

04-30-2015

Very knowledgable, quick to respond and have a whatever it takes to make the customer happy attitude!

"Joan Rockwell"

03-31-2015

I recently leased a 2016 Kia Sorento from Fairfield Kia in Keene, NH. Being a huge fan of Kia, having owned two Sportages and a Sorento, I was thrilled with the new features and care for safety that the new models offer. I worked with MIke Gertsulin who was wonderful. He explained all of the new features of the 22016 Sorento, how they compared to my 2012 Sorento, and made the process of leasing very comfortable and pleasant.

"Drove Over 2.5 Hours To Do Business With Them!"

03-19-2015

Well, I first made contact with Rob Winslow about a truck I found online. We ended up ordering one almost identical but with the exact options we were looking for. Mike Shaw and Rob Winslow got us the best price in New England and gave us top dollar on our trade it, so it was well worth the 2.5 hour drive. Mike is a stand up guy and we were very comfortable throughout the entire buying experience. Steve Hill was a pleasure to work with as well. I would and have recommended Fairfields GMC to all my buddies looking for GMC pickups.

"Service"

03-16-2015

Fast and efficient. The service work was performed as promised. I was able to pick up my vehicle the same day. I shall return.

"Very Happy"

03-09-2015

I recently purchased my second GMC truck from Wade Thomas at Fairfields. Although there are two dealerships much closer to me in Vermont, the staff at Fairfields made the trip to Keene well worth it. I have purchased 17 new vehicles over the years, and the two experiences at Fairfields were by far the best. Wade was very knowledgeable about every detail of the trucks, but was completely laid back and not at all pushy. I got exactly what I was looking for in both trucks. (And if you are really lucky they might even take you to Five Guys!)

"Chris Sander"

02-23-2015

Chris Sanders knows what he is doing and also has a great personality. I love my Kia Cadenza, go see him and he will get you what you need.

"Great Buying Experience"

02-11-2015

Rob Winslow and Mat Cormier at Fairfield KIA made my buying experience easy and enjoyable. I have never had such a quality customer service and sales experience at a car dealer!

"Great Service From Sean And Mike"

01-07-2015

Sean Singleton and Mike Gertsulin went out of theyre way to make purchasing the car quick and easy. Sean anticipated my needs and Mike was very thorough. Great Service, left very Happy as did my husband who is very uneasy buying new vehicles and can be hard to please :)

"Highest Level Of Professionalism."

12-23-2014

Dealt with probably every dealership in Keene and this is by far the best from top to bottom. No fancy showroom but great prices and outstanding service.

"Great Sale Team"

12-05-2014

I recently leased a 2015 KIA Serento, love it! I felt the sales team were very helpful to get me into a brand new vehicle at a monthly payment that was within my range. I am completely happy with my new vehicle,i had been looking around at other dealerships and KIA was by far the best! They didnt play the " sit around and wait for the better price" game as some of the others had done. I went in to test drive it, i was testing driving it within 20-30 minutes top! All i can say is if you are wanting to deal with a dealership that is great at what they do, knowledgable, friendly and over all helpful, go to KIA of Keene.