"My Bmws And Myself Are The Super Stars!"
What a service center. I always feel like the red carpet is on the service floor at this service center and my BMWs and myself are the super stars. BMW of BROOKLYN is the only place I will ever bring my weekend ultimate driving rocket machine. An honest assessment of the repair needed, technical know-how, fair pricing, genuine BMW original equipment parts and a knowledgeable staff. Danny Dermody and Nick Giordano are my service advisers. Love them like family!
"The Only Bmw For Me"
I was looking for the right BMW showroom for a while I checked NJ I checked Queens, Long Island, and then finally I called Life Quality and spoke with Catherine. The car for me sells itself the product is beautiful, It was a no brained for me to get myself into a BMW. Catherine treated me so kindly and had answers for all my questions. She was so respectful and lovely to work with, shes the best BMW has to offer.
"Z4 Owner"
I want to thank my service advisor, Colton. He was very helpful and professional. The repair was done in a very timely manner. I find that this dealer is very responsible and honest will their customers. I would recommend this dealer 100%. Thank you Life Quality.
"If Only There Was A 0 Star Option"
12-01-2016
They are the absolute worst service shop in all of brooklyn. They do absolutely nothing and keep the car all day long. If it comes to getting a BMW and having to deal with their service, id take the bus from now on. They are horrible.
"I Not Only Got A Great Car Here, I Got A Family!"
10-22-2016
A month passed since I signed a lease of X1 at Life Quality BMW. a month that I enjoy this car catching the envious looks of my neighbors. Today I came to this place again to share my impression with people who helped me to acquire it - Rory DeLouise and Paul Toner. They met me as the close relatives inquiring about my feelings and possible problems or issues with the car. They introduced me to a young, handsome, modest and, as it appeared later, profoundly knowledgeable specialist. His name is Justin Silverman. Juastin offered to me to go with him through some innovations that BMW implemented into X1. He did it so polite, so softly that I could not refuse it. I did not regret that a bit. He showed to me a whole world of novelties, advanced features and the way to handle and enjoy them. Time and again I felt there as if I visited my family. Thank you, Jastin, thank you Life QualityBMW that you made me feel this way.
"I Had A Great Experience"
10-04-2016
I had the best experience when I purchased my 2011 X3 vlad sidorenko was incredibly helpful and knowledgable. He was very thorough in answering all my questions. I highly recommend him if interested in purchasing any BMW from life quality bmw
"Always On Point!"
Never wrtie reviews but had to thank Neill Garoogian for the huge help hes been with servicing my car. Hes on point, honest and always promptly returns my calls. Couldnt ask for a better experince.Thanks Neill G. and Life quality BMW!
"Great Service"
Ms Singh helped this process out a lot. Recommend if you are going to get your BMW service go and ask for her!
"The Whole Crew Is Awesome"
03-07-2016
I always have a good experience when i go to the service dept. they are on top of their game.....Daniel D is my rep he make it easy from making the appointment to picking my car up.....he is a pleasure to work with very professional and gets the job done....i have also dealt with the other reps (Robert) also a great guy to deal with......from the girls behind the desk to the fellow who brings me my car when ithe service is finished like i said an awesome group to work with ...thank you.....Joe G
"Poor Customer Service"
The customer service there is horrible, they dont negotiate any prices or work with the customer, they didnt even ask for a name or a number , the sales reps are out to take your money!!
"Excellent Service By Brett Laslie"
02-12-2016
Brett rocks!... I just renewed my vehicle and I have been using Life Quality of Brooklyn since 2009. Since then Ive been dealing with Brett and he treats me like family. He is friendly and very knowledgable about the new features and he also spends time with you to go over everything until you get it. His customer service is not just great, it is EXCELLENT!!! He follows up with you after the purchase to find out if there is something else you need. I highly recommend him. If you are looking to buy a new BMW and want to experience outstanding quality customer service, look no more... Life Quality is the place and Brett is the man!... Thanks again for your hard work and for making my experience so pleasant. Ivan Guerrero
"Great Service!! Friendly Staff"
01-07-2016
My experience from beginning to end was very smooth and easy and was truly appreciated. From the first encounter via telephone with a young lady named Lane to when I arrived to the dealership and spoke with a young man named Chris in the Service department, everything was effortless for me. They made it very easy and stress free. The pleasant attitudes and professional environment played a very important role as well. Id definitely recommend this dealership to a friend. Thank You! -Natasha
"Consistently Excellent Service"
12-25-2015
have been using lifequality bmw since 2009, they never failed to provide excellent quality service. Facility is great too, friendly knowledgeable stuff, refreshments available. It was recommended to me by a friend whos been using them for many years.
"Great Service!"
12-23-2015
I consider Life Quality BMW one of the best cars dealer in the tri-stare area.
"Bmw X5"
12-22-2015
the best service you will ever get is from this dealer LIFE QUALITY BMW
"Great Customer Service, Helpful Workers"
12-11-2015
I just leased my new car and I absolutely love it. I got the 2016 X3 from Life and Quality BMW in Bay Ridge, Brooklyn. Chris Bridges was my salesman. My husband and I walked into Life and Quality BMW and worked with Chris. Chris was very helpful and worked with us from the moment we walked into the dealership until the moment I left with my car. I felt the customer service was very good, all my questions were answered, and all help provided in the areas that are important to me. Before I left with my car, I even had a BMW genius walk me through every function of my car. So far I love the car and it runs very nice. Overall customer service was great.
"Fantastic Service. Went Up And Beyond To Help Me."
Great Job!!! Had my car serviced and it came back very quickly and was clean as can be.
"Great Customer Service"
We arrived 10 minutes before dealer was closing on a Sunday afternoon. Vlad, the salesman, greeted us in a friendly manner and asked what we were looking for. He explained the virtues of the different models and recommended a low mileage X5 which we purchased. We returned the next day to complete the purchase. Vlad gave us thorough demonstration of the car features and handed us over to Mo, the finance manager. Mo walked us through the financing alternatives and had us out in 15 minutes. Buying process could not have been smoother.
"Great Service"
I decided to purchase at Life Quality because my father had already leased 2 BMWs from there and the service is outstanding. My client advisor, Alex Gilkis was very courteous, professional and knowledgeable about the car I was purchasing. He worked very hard to get me the car I wanted (428i) at a reasonable price and took the time to go thru every option on the car. I did not feel pressured at all. As long as Alex is part of the LQ team, I will continue to do business there.
"Excellent Service And The Best Price In Ny/nj"
08-13-2015
I decided to buy at Life Quality BMW even after I got a comparable quote at another dealer because of the top customer service provided by Mike. He gave me the best price with no need of the usual back and forward negotiation (and i know it, i had been shopping around for several weeks).
"Great Service"
07-23-2015
service was great i receive follow up call from rep to let me know what was going on with my car
"Awesome Service !!!!"
06-26-2015
I bought and service my bmw at life quality in Brooklyn . Just recently I had an issue with my tire and they were able to get me in and out in 45 minutes. Thanks to James and Melissa for all your help.
"Great Service And Very Clean"
06-22-2015
I was pleased with the service from the sales person that sold me my car. ..
"Honest Feedback On My Service Experience"
06-16-2015
Life Quality BMWs Service Department is fabulous. Great facility layout, hot coffee and bagels, customer friendly waiting area with many amenities to occupy your time while waiting, and my CSR, Peter DiMarco, is simply phenomenal. My X5 was serviced and given a complimentary car wash and vacuum - I was in and out in no time. And while waiting, I was able to use their eLounge to take care of some office work on one of their state-of-the art computers. Their service prices are a little higher than your garden-variety neighborhood mechanic, but not that much higher. And the quality and expertise of the BMW certified technicians are what I need for my vehicle. I wouldnt have it any other way. Believe me, I never write these reviews, much too busy. But with this exceptional performance by the Life Quality BMW Team, I had to take the time to let everyone know what a great time and experience I had on Friday morning at Life Quality BMW of Brooklyn. They are the best!!!!
"Thank You!"
05-25-2015
Alex was fantastic! He listened to what I wanted and gave me what I asked for. Great service involves good listening skills and Alex was great! Thank you Life Quality BMW!
"Excellent, Professional, Knowledgeable Service"
05-21-2015
We looked at many cars at many dealerships and ultimately looked at 3 different BMW dealerships from which to buy our car. Rory DeLouise at Life Quality was by far the best sales person to work with. When we first went in we told him outright we were shopping around and were not buying a car that day. He gave us 2 hours of his time anyway, let us each drive the X5, talked us through the available options, gave us a quote in writing and sent us on our way without any high pressure sales tactics. When we settled on the X5 he gave us a highly competitive price (we got pricing from 3 other dealerships and spoke at length with 2). We went in, closed the deal, and drove away 3 weeks later. He kept us informed throughout the ordering process, made sure we were properly trained on the features, and has followed up twice since to make sure everything was going great (it is). I would send anyone looking for a car to him.
"The Ultimate Driving Machines Service Center..."
05-05-2015
My service adviser, Mr. Neil G. rocks! He is the hallmark of great service and has a complete understanding of the ABCs of it. Accuracy, Brevity and Clarity. A real loud shout out to Neil G. and Nick G.s team. I am always satisfied.. Every time! Whether it be scheduled maintenance, upgrades or repairs, a honest answer, a resolution and a fair price is always given. Life Quality, you have a customer for life! The ultimate driving machines service center... Thank you. Chun Tom
"Service"
03-30-2015
Minor electrical malfunction and I was treated as if it was a major repair, they provided a loaner on the spot and the service rep was impeccable in his professionalism. Highly recommended repair facilities.
"The Best Service Department Done By Brendon"
03-18-2015
Always have my maintenance done by Life Quality Service team. Brendon is the best go to person. He is always provide excellent experience and I never had to waist my time. I always recommend my friends and family to go to professionals at Life Quality Service team. Thank you,
"My Brand New 528 I Call Her Snow Wnite"
03-16-2015
Top notch dealership! Very friendly staff. Every single person was helpful, kind and patient. Eugene was my salesman and Mo took care of the financial end-excellent smooth transaction. Visited several NJ BMW dealerships prior to coming here and they were all pale in comparison to Life Quality. These salesmen all take pride in their job and making their customers happy! Highly recommend!
"2015 528i"
03-16-2015
Excellent sales person at Quality BMW Eugene was perfect and Sales manager was the best. Would highly recommend this dealership to a friend made my wife and I a very happy new BMW owner.
"Great Service!"
03-16-2015
I decided that I wasnt going to go back to Bloomfield to service my car there after my "not so good buying experience." I learned many "firsts" with that experience which blindsided me because I thought I was in the right place buying my car from the dealer, needed to say that first. My experience at the service department was great at Life Quality BMW. The customer service was great all around and my Service Advisor Karim Richards was very informative on the warranty my vehicle has and options I can exercise before they expire. The vehicle was returned to me much faster than I expected which made me very happy. With that said, Im happy with my 5 series and I will be taking my car here again in the future.
"Buy/lease Process; Easy"
02-18-2015
My sales person Rory made the process painless. My appointment was at 11 we were on the road with my new car by 12:30. We spoke before I came to the showroom everything was ready to go.
"Terrible Customer Service"
02-09-2015
Called the dalership couple of time got transfer from one person to another and eventually some one ended the call before I got any chance to speak to any one. Called back 4 times and got same thing over again. Terrible customers service !!!!!!!
"Great And Reliable."
02-02-2015
My service advisor Kareem makes every time I go to service my BMW a quick, easy, and great experience. This is why I keep bringing my car to this location. He keeps me updated step by step thru the whole process. For that reason I would more then happily recommend this facility to anyone looking to get there BMW serviced. Thank you again for the wonderful service.
"Great Service From Andy Tse"
12-08-2014
Had a great experience leasing my car from this location. Andy was extremely helpful, honest, and accommodating. Would recommend this dealership to anyone looking for a fair deal on a great car.
"Great Service"
12-03-2014
I recommend this place, I had a good service there.
"Great Service"
11-24-2014
I have my car 2 years and over that time Ive found them to be customer focused. In the service department, they get you in and out on time and do what they say they will.
"High Quality"
11-04-2014
I purchased a used 5 series from life quality bmw. Today I came to their service department for a battery change, People there at service are very polite, the place is very clean. You get to use their Mac computers in the waiting room while getting your car service. Getting a free car wash definitely makes my day better!
"Horrible Experience"
10-15-2014
Horrible experience with Neill Garoogian, I have 2014 328 i 4k miles. I left the car in service to see from where the rattle noise is coming from front left tire, but before to do this I did a test drive with one of their mechanic and he notice also that rattle noise. Neill called me next day to say I have no time today to check your car but I may have time tomorrow, Ive said OK, but you call me to say after 24h you did not touch yet my car?", meanwhile Ive called BMW North America they open a case and 5 min later Neill called me to say " I start to work on your car, but because you called BMW NA you never step in my service" Next day he never call me and after one more day I got to the service to see what is going on, he said the car has nothing and is ready to get home, they never gave me an invoice, the rims was scratch and they put over 60 mile for test drive, probably they use my car for personal purpose. BMW NA says they can not do nothing regarding of this service because they are a private service and they recommended to try other service. So, now I have a premium $50k car and I can not enjoy because of the noise Thank you BMW So, stay away for this service if your car is in warranty...
"Thank You Life Quality Bmw!"
08-29-2014
Being a BMW enthusiast, I can be extremely picky and expect nothing but the best for my BMW and Life Quality BMW is where I bring my BMW and the service manager, Nick Giordano is who I see. Their quality of their work is extremely high. Most recently, I brought in my vehicle for “M†upgrade modifications, which entailed an extremely labor-intensive removal of my vehicle’s sub frame. Not only did the upgrade modifications go off without any hitch. The service manager himself, test drove the car to make sure everything was as it should be. Simply, five star service. You really cant get better then Life Quality. Thank you Life Quality BMW! C. Tom
"Customer Service"
07-24-2014
Hospitalized very professional courstery. Thankyou BMW keep up the goodwork
"Excellent Service And Very Courteous"
07-24-2014
When I first bought the car I was very impressed with the test drive. My driver side window malfunctioned so I stopped by the service dept. I spoke to Susan & she set me up with Neill. Neill welcomed me in we spoke like if we knew each other for years. Great guy by the way. I explained to him that I had planned for a couple of weeks a dinner. It was a surprise for my wife 14 years of marriage. Neill said hell see what he could do. He not only hsd my car ready but I picked up my wife early & we had a beautiful dinner. Thanks for having people like susan, Neill, & of course the great mechanics that BMW have working on the ultimate driving machine. A.B.
"Quality Service"
06-25-2014
Rob Gilberto always explains the process the dealer would take to repair and the time frame needed to complete. There have been times when he had the car ready earlier than scheduled, which was great for me. I can count on him to give me an honest opinion and I trust his judgement.
"Excellent Buying Experience"
06-23-2014
I contacted Life Quality BMW because they had the exact model, color, and features I was looking for in a pre-owned vehicle. I could not find one anywhere near where I live. I was wary about buying a car sight unseen so I asked a lot of questions about its condition and Vlad gave me straight answers. When I got there to complete the transaction the car was exactly as described. They made the entire buying process smooth and painless.
"Worth The Trip, Geat Price,great Buying Experience"
Purchased a preowned vehicle over the internet with Carlos as my client advisor After driving over 2 hours from out of state I was greeted with a professional staff up and down the organization. The car was better than advertised and Carlos was a pleasure to deal with. Being respectful of my long drive back he had everything prepared for a smooth purchase. Thanks Carlos
"Truly Professional"
I had an unexpectedly pleasant car buying experience at this dealership and would recommend them to family and friends.
"Good Salesman"
The. Best ever this is my seond vehicle that io purchased from sa,mamtha I am an a,x employee nd I know why good serve is
"Good Service"
This is my second BMW from Brett. He treats me like family and will always do anything possible to be helpful
"Stress Free Place!"
Excellent non confrontational stress free express. Alex is a credit to BMW. You have a loyal BMW customer
