Herb Chambers Porsche of Boston in Allston, MA

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"Amir Amazes, World-class Business"


User

from New Hampshire

Recommended? Yes

Purchased? Yes


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I could not have asked to be taken better care of. If anything, I want to sincerely emphasize that Amir is a true professional who addressed all of my questions and concerns, was prompt, courteous and respectful of my time and schedule. He made this decision enjoyable and took the stress out of car buying. I am very grateful to have worked with Amir on this—I was valued and assured I was in good hands. On the finance side, Eric was helpful and enjoyable to work with. Amir and Eric are both cool guys and are professionals who understand how business should be done. This was an excellent first impression and a fantastic representation of the Herb Chambers Companies. I am very impressed by this experience and will definitely look to Herb Chambers first in the future. Thank you! - Peter

"Amir At Herb Chambers Porsche Is The Absolute Best"


Business Owner

from Worcester, MA

Recommended? Yes

Purchased? Yes

09-05-2017


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Amir is the best dealer I have ever seen! A true gentleman and has so much knowledge of his product. I purchased a 2017 Model 718 and now Im going back for another model within the next 2 months. I will only purchase from Amir and I recommend you do the same.

Response from Herb Chambers Porsche of Boston:

Thank you for your terrific feedback! Our primary concern is delivering flawless customer service and Im so happy to know our team was able to deliver. Thank you for your recommendation and we look forward to serving your automotive needs for many more years to come! Best, Fahad Arshad, General Manager

"I Brought A Use Bmw X5 35d In March Of 2017."


User

from Holliston MA

Recommended? Yes

Purchased? Yes


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I brought a use BMW X5 35d in March of 2017. I was in jam after finding out that my BMW 535D was out of commission after only having it for 2 weeks. I was working with Rolando. Who was a wonderful sale person. He was not just great sale person, but he wanted make sure Im comfortable with buying the vehicle, it was big investment. The reason for the five stars is after receiving the vehicle, I noticed few things that need to be addressed. After getting me a rental, for few days later they address all of my concerns. It was a great experience and would definitely recommend anyone to stop in an check them out. Buy the way getting me in the car take few days I stop in Thursday to test drive, then think about it Friday, and signed the paperwork Saturday and pickup the car Tuesday.

"Great Experience - Paul!"


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from Chicago IL

Recommended? Yes

Purchased? Yes


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This was a fantastic experience at a dealership. They were friendly, not too pushy, and I found a great vehicle!

"Great Experience!! - Paul"


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from Chicago

Recommended? Yes

Purchased? Yes


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I had a great experience with Herb Chambers. Friendly staff and Eliza was the best Reputation Management & Social Media Support Specialist Ive ever worked with!!!

"True Luxury"


Business Owner

from Winchester, MA

Recommended? Yes

Purchased? Yes

05-04-2017


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A true luxury dealership & experience! Felt that this dealership and whole buying process emulated luxury and high-end quality, matching up with the whole Porsche brand. I live a little bit farther from this dealership, but felt the way I was treated will have me coming back for all my buying & service needs for years to come!

Response from Herb Chambers Porsche of Boston:

Thank you for your glowing review, Sarah! If we can assist you in any way in the future, please do not hesitate to contact us. We are always happy to help! Best, Fahad Arshad, General Manager

"Wonderful!"


Business Owner

from Boston, MA

Recommended? Yes

Purchased? Yes

05-04-2017


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Wonderful experience. Found a 2011 Porsche Cayenne I was interested in online. Was able to call ahead and get some information on the car, and set up an appointment to go look at the car. Once visiting the dealership, the visit went smoothly and professional. Test drove the car, loved it, spent a day thinking about it, and called back to purchase and put a deposit! Highly recommend coming to this dealership for your pre-owned, and new car buying needs!

Response from Herb Chambers Porsche of Boston:

Thank you! We strive to offer all of our guests exceptional service both before and after the sale. If we can assist you in any way in the future, please do not hesitate to contact us. We are always happy to help! Best, Fahad Arshad, General Manager

"Awful Internet Sale Process"


Business Owner

from New York, NY

Recommended? No

Purchased? No

05-04-2017


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Terrible buying process with terrible communication. A luxury dealer without the luxury exoerience.

Response from Herb Chambers Porsche of Boston:

Eric, Im very disappointed to read this feedback. After reading your review, I looked in our system and we dont have anyone in our records with the information youve provided. Id like to fix this. At your earliest convenience can you please reach out to me so that I can better understand what happened? My email is FArshad@HerbChambers.com . I hope to hear from you. Best, Fahad Arshad, General Manager

"A Very Satisfied Customer - Most Excellent In All"


Business Owner

from Duxbury, MA

Recommended? Yes

Purchased? Yes

03-16-2017


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Hey, I driven 80 miles round trip to purchase and service my autos only from Herb Chambers Porsche of Boston for over ten years. Why would you ask? Because they are the "Best of the Best" for several reasons such as fair pricing, superb servicing with the finest and most talented of mechanics. It all starts with servicing our autos and that starts with Mr. Joseph Rondinelli, Service Manager and Davit Petrosyan, Assistant Service Manager that are most professional and trustworthy individuals that oversee the care of our auto = a very satisfied customer.

Response from Herb Chambers Porsche of Boston:

Thank you, Walter, so much! We take pride in providing exceptional customer service and Im so happy our team has been able to do exactly that. Thank you for your comments and the many 80+ mile visits! Best, Fahad Arshad, General Manager

"Herb Chambers Porsche"


Business Owner

from Boston, Ma.

Recommended? Yes

Purchased? Yes

03-09-2017


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Davit Petrosyan, the assistant service manager, is fantastic. I called him today and asked him if he could replace the burned out headlight on my Mercedes. Even though they generally only service Porsches ( David does all the service on my Porsche) he told me to come right over. He got the headlight replaced in a short time and even had my car washed! The service on my Porsche has always been done well and quickly. I enjoy working with David. I also enjoy talking with Rick Scourtas whenever I go to the dealership, whether I am going there for a Porsche event or to have my cars serviced. Rick helped me with the purchase of my current Porsche 911: and he treated me fairly. He is very professional.

Response from Herb Chambers Porsche of Boston:

Thank you, Barry! I really appreciate your feedback on working with Davit and Rick. Please let us know if we can be of further assistance. Best, Fahad Arshad, General Manager

"Great Dealership. I Give Rating 5+"


Business Owner

from Boston, MA

Recommended? Yes

Purchased? Yes

02-21-2017


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Great dealership. Was very easy buying process. Great location and huge selection of new and used cars.

Response from Herb Chambers Porsche of Boston:

Thank you, Eugene! We realize you have several choices when buying a new vehicle and we thank you for choosing Herb Chambers Porsche. We value your business and look forward to serving you in the future. Best, Fahad Arshad, General Manager

"Wonderful Experience!"


Business Owner

from Boston, MA

Recommended? Yes

Purchased? Yes

01-31-2017


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I was very pleased with my experience at HC Porsche Boston. I was treated well and enjoyed looking for a new vehicle. I visited a few times before I was ready to purchase, but overall, everything went very smoothy from start to finish. And I am loving my new Cayenne!! I recommend giving HC Porsche a shot for all your Porsche needs!

Response from Herb Chambers Porsche of Boston:

Thank you, Lizzy, for taking the time to review us. It is great to know that you found our team to be so helpful. Thank you for your business and we look forward to your next visit! Best, Fahad Arshad, General Manager

"Awesome Experience!"


Business Owner

from Boston, MA

Recommended? Yes

Purchased? Yes

12-30-2016


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Bought a White Cayenne for my wife as a gift from Rolando. Was an awesome experience from start to finish!! The dealership went above and beyond. They were able to help expedite the process so I could get it to her for a birthday present. Looking forward to my next purchase!

Response from Herb Chambers Porsche of Boston:

Thank you! We appreciate you leaving such a kind review. We hope your wife enjoys her Porsche Cayenne! We value your business and please let us know if we can assist you in the future. Happy Holidays! Fahad Arshad, General Manager

"Herb Chambers Knows Porsches"


Business Owner

from Boston, MA

Recommended? Yes

Purchased? No

11-29-2016


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I recently attended a Porsche driving event through Herb Chambers Porsche Boston. Its always great to network with other local Porsche fans, and we were lucky enough to be at the New Hampshire Motor Speedway when all the leaves were changing - just spectacular. The drivers from Porsche were all very professional. The cars were amazing as always - I didnt want to leave the 911s but it was great to throw the two Boxsters around back-to-back. And of course NHMS has a great autocross course - always fun to try and hit the apex in a chicane coming over the top of a hill. I also got to spend some time with Racetrack Rick Scourtas, the master of ceremonies - definitely worth looking this guy up! Very hands-on with everybody there, really knows the business, and has a ton of racing stories - it sounds like hes driven every Porsche they ever made. Great cars, great people, great event.

Response from Herb Chambers Porsche of Boston:

Thank you for taking the time to share your experience with Rick at the track! We appreciate your recommendation and thank you for choosing Herb Chambers Porsche for your automotive needs. Sincerely, Fahad Arshad, General Manager

"Buying A Cayenne"


User

from Chestnut Hill, MA

Recommended? Yes

Purchased? Yes


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I have looked for a Cayenne at several dealers in the last 2 weeks, I met RIck Scourtus at Porsche of Boston earlier this week and am going to buy a Cayenne there this weekend. Rick helped me on several points and could not have been more sincere and knowledgeable. I am well on my way to being a happy customer and this is my first purchase at a Herb Chambers Porsche dealership. I owe it to Rick.

"Buying A Cayenne"


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from Chestnut Hill, MA

Recommended? Yes

Purchased? Yes


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I have looked for a Cayenne at several dealers in the last 2 weeks, I met RIck Scourtus at Porsche of Boston earlier this week and am going to buy a Cayenne there this weekend. Rick helped me on several points and could not have been more sincere and knowledgeable. I am well on my way to being a happy customer and this is my first purchase at a Herb Chambers Porsche dealership. I owe it to Rick.

"Buying A Porsche Cayenne"


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from Chestnut Hill

Recommended? Yes

Purchased? Yes


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I have been looking for a Porsche Cayenne and visited several dealerships over the past two weeks. I spoke with Rick Scourtus earlier this week and plan to place my order this weekend. Rick was really helpful so I learned a lot. Cant wait to drive the Cayenne, Rick makes this very easy so I am now a very happy first time Porsche of Boston customer.

"Another Porsche From Rick Scourtus"


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from Brookline, MA

Recommended? Yes

Purchased? Yes


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I ordered my second Macan Turbo with Rick this week. Very enjoyable due to Ricks knowledge and efficiency at things. Very happy with Herb Chambers Porsche of Boston in general and the service department over the years but Rick makes everything perfect.

"Panamera Experience!"


Eliza Doherty

from Boston MA

Recommended? Yes

Purchased? Yes

06-23-2016


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Truly an amazing experience! Im fortunate to be able to afford a Luxury vehicle and I wasnt sure I wanted a Panamera....after the first five minutes of driving, I was sold! (Another customer was looking at the same car, and I bought it before he could put in an offer) ...Alexander Haynes is a tremendous salesperson person...very witty personality yet very knowledgable about the vehicle and the Porsche brand. ...the ability to make you customer/client happy and comfortable, will always make a difference. Lynne in Finance was very thorough and the financing process was a breeze. lll be a lifetime Porsche owner...Steve D

Response from Herb Chambers Porsche of Boston:

Wow, thank you, Steve, for the wonderful review! Im so glad to know Lynne and Alex were able to provide you with such a positive buying experience. We always strive to make our customers feel as comfortable as possible, and its great to hear we are succeeding! Please come back to see us again and enjoy your new Porsche! Best, Fahad Arshad, General Manager

"Panamera Experience!"


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from Boston

Recommended? Yes

Purchased? Yes


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Truly an amazing experience! Im fortunate to be able to afford a Luxury vehicle and I wasnt sure I wanted a Panamera....after the first five minutes of driving, I was sold! (Another customer was looking at the same car, and I bought it before he could put in an offer) ...Alexander Haynes is a tremendous salesperson person...very witty personality yet very knowledgable about the vehicle and the Porsche brand. ...the ability to make you customer/client happy and comfortable, will always make a difference. Lynne in Finance was very thorough and the financing process was a breeze. lll be a lifetime Porsche owner...Steve D

"The Best!"


Eliza Doherty

from Boston, MA

Recommended? Yes

Purchased? Yes

06-10-2016


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I have purchased quite a few cars over the years, including a number of Porsches. My experience at Herb Chambers Porsche of Boston was far and away the best yet, from start to finish. I worked with Porsche sales advisor Rick Scourtas, who helped me secure a difficult to get model in the exact specification I wanted. Rick went above and beyond in all respects - the process was efficient, but also super fun! The Herb Chambers network is truly a first class operation. I’m thrilled with my new car, but when it’s time for the next one, Herb Chambers will have my business.

Response from Herb Chambers Porsche of Boston:

Thank you, Greg, for taking the time to share your feedback. Its wonderful to hear from such a satisfied customer! Were fortunate to have Rick on our team. He continuously excels in providing our guests with top-notch customer service. We appreciate your great recommendation and look forward to serving your automotive needs for many more years to come! Sincerely, Fahad Arshad, General Manager

"Racetrack Rick Scourtas Is The Best!"


Eliza Doherty

from Boston, MA

Recommended? Yes

Purchased? Yes

04-29-2016


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I have been to many Porsche dealerships - and never met a sales rep as attentive and knowledgeable as Rick. No attitude, no games - respectful and attentive. Great work!

Response from Herb Chambers Porsche of Boston:

Thank you! I really appreciate your feedback on working with Racetrack Rick! Thank you again and we look forward to the opportunity to serve your automotive needs for many more years to come! Best, Fahad Arshad, General Manager

"2010 Gt3"


Eliza Doherty

from Brookline, MA

Recommended? Yes

Purchased? Yes

02-22-2016


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I am the second owner of a 6 speed manual, 2010 GT3 via Rick Scourtas at Herb Chambers Porsche of Boston. I looked for a manual GT3 for much of last Fall and could now not be happier with the carbon interior and ceramic brakes, etc. I ended up with. Rick’s knowledge of these cars given his factory racing career is incredibly deep and I do not think he could be more helpful. Porsche of Boston is just great.

Response from Herb Chambers Porsche of Boston:

Thank you for taking time to write this review. Im so happy to read that your buying experience with Rick was such a positive one! We realize that customer service is of the utmost importance in our business, so its rewarding to hear comments like yours. Thank you for the recommendations and we look forward to serving your automotive needs again! Best, Fahad Arshad, General Manager

"Porsche Experience Center, Atlanta"


Eliza Doherty

from Brookline, MA

Recommended? Yes

Purchased? Yes

02-22-2016


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Thank you to RaceTrack Rick Scourtas and Herb Chambers Porsche of Boston for the invitation to the Atlanta Porsche Experience Center. I was given the VIP treatment. The sunny morning began with a short overview of the speed yellow GT3 I would drive then brief sessions on the kick plate, skid pad and low friction coarse. Most of the 90 minutes was spent on the road course or “outer ring” as it is referred to. The composure and speed of the GT3 has often been written about but to experience it first hand was serious adrenaline. The only limit was my ability. If asked the Porsche Experience Center driving coach will take the wheel for the final couple of lapses which he did and boy did we move… Given Rick’s long history as a Porsche factory driver the only thing better would have been a few lapse with Rick at the wheel. All in all, a great time.

Response from Herb Chambers Porsche of Boston:

Thank you for taking time to write this review. Im so happy to read that your Porsche Center experience with Rick was such a positive one. Thank you for the recommendations and we look forward to serving your automotive needs again! Best, Fahad Arshad, General Manager

"Best Porsche Experience !"


Eliza Doherty

from Boston, MA

Recommended? Yes

Purchased? Yes

02-19-2016


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Very good experience. I was looking for a pre-owned Porsche for my wife and we found exactly what we were looking for at this dealership. The experience was smooth and efficient in not wasting anyones time. I would highly recommend buying your next car from this dealership and working directly with the General Manager, Fahad Arshad.

Response from Herb Chambers Porsche of Boston:

Thank you, Robbie, for taking the time to share this fantastic review. We value your business and look forward to serving your automotive needs for many more years to come! Sincerely, Fahad Arshad, General Manager

"Best Porsche Experience !"


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from Boston, MA

Recommended? Yes

Purchased? Yes


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Very good experience. I was looking for a pre-owned Porsche for my wife and we found exactly what we were looking for at this dealership. The experience was smooth and efficient in not wasting anyones time. I would highly recommend buying your next car from this dealership and working directly with the General Manager, Fahad Arshad.

"Easiest Vehicle Purchase Ever"


Eliza Doherty

from Millis, MA

Recommended? Yes

Purchased? Yes

11-02-2015


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I inquired about a Macan online and Rolando Wallace followed up with me within minutes via email. I actually purchased a car at a different dealership closer to home as I didnt want to drive into the city. The experience at the other dealership was less than stellar and I cancelled the sale. As a result of Rolandos diligent follow up, I purchased a car over the phone including assessing my trade and picked the car up a couple days later. Simple, seamless and quick as my time (just like everyone elses) is very limited. Rolando was easy to work with and listened to what I was looking for, did a thorough delivery of the vehicle and has since followed up to see how Im doing with the car. If you are looking for a Porsche, shop around but buy from Herb Chambers. Fair price and easy to do business-the experience was actually a pleasant one which is usually not the case when buying a car. Ask for Rolando!

Response from Herb Chambers Porsche of Boston:

Thank you! We truly value your business and look forward to the opportunity to serve your automotive needs for many more years to come. Best, Kenny Giordano, General Manager

"Outstanding Team!"


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from Boston, MA

Recommended? Yes

Purchased? Yes


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My first car purchase experience could not had been more flawless! Herb chambers Porsche team know what they are doing and doing it on a highest possible level! Special thanks to Rick Scott who took a great care of me and went above and beyond with my requests! Rick is outstanding! It was a pleasure to deal with all the staff, they are friendly, professional and really care about your satisfaction. 10 out of 10 on all the cretarias, bravo!

"Great Experience"


Eliza Doherty

from Hampton Falls, NH

Recommended? Yes

Purchased? Yes

06-01-2015


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Everyone at the dealership was professional, yet very friendly. The buying process was very quick and efficient. Overall, an excellent buying experience.

Response from Herb Chambers Porsche of Boston:

Thank you for your business and for choosing us for your automotive needs! Sincerely, Kenny Giordano, General Manager

"The Hunt For A Cayman"


Eliza Doherty

from west granby ct

Recommended? Yes

Purchased? No

04-20-2015


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I sought information regarding a pre-owned Porsche Cayman and spoke with Evan Sagar.His responses were timely and professional although we couldnt come up with an appropriate vehicle.I have very specific years,price points ,models,and mileage in mind which makes seeking this particular car difficult.Bob

Response from Herb Chambers Porsche of Boston:

Bob, We sincerely appreciate you posting such kind words regarding your experience with Evan. We strive to provide our guests with a professional and enjoyable experience. We thank you for your recommendation and should there ever be anything we can assist you with in the future, please feel free to reach out. Sincerely, Chris Senner, General Manager

"At Or Near The Best It Can Be."


Eliza Doherty

from Keene NH

Recommended? Yes

Purchased? Yes

01-12-2015


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Ian Miller and Rick Scourtas at Herb Chambers Porsche of Boston made my purchase yesterday the best I can imagine. I will be back many times in the years ahead. Ian’s fairness, customer orientation and urge to find and fulfill needs with ease is exceptional and a rarity in business. Rick’s deep knowledge of all facets of Porsche cars and history is unparalleled because he has lived it, raced it and loves it. Rick’s uniqueness though is his genuine care of the customer in every way. This is cliché but Rick is the person who relishes pulling over on the side of the road to help someone change a tire. Rick and Ian are consummate professionals and good guys. Porsche of Boston has achieved the highest success in executing the philosophies Herb Chambers has worked so hard to perfect. Anyone considering a Porsche of any year should start here no matter what.

Response from Herb Chambers Porsche of Boston:

Thank you for this wonderful feedback and for choosing us for your automotive needs. We appreciate your recommendation and please feel free to reach out with any questions or future auto needs as we are always here to help. Happy New Year! Ian Miller, General Manager

"Great Experience!"


Eliza Doherty

from Barrington RI

Recommended? Yes

Purchased? Yes

09-26-2014


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My husband and I went in yesterday to buy a used Cayenne, and had a great experience from start to finish. Before we had even gotten there my husband had corresponded with Bernard and Ian and they were very responsive over email. Once we were there, they were very accomodating to our crazy 2 year old and allowed him "explore" the show room....Im sure the other customers were thrilled. The whole process was painless, and the facilities were in great shape. Looking forward to the delivery of the Cayenne this week!

Response from Herb Chambers Porsche of Boston:

Thank you, Gretchen, for this feedback and for choosing Herb Chambers Porsche of Boston. Im so glad we had the opportunity to work with you. If you have any questions going forward, please feel free to reach out to us at any time. Best, Ian Miller, General Manager

"Perfect Experience"


Eliza Doherty

from Boston, MA

Recommended? Yes

Purchased? Yes

06-27-2014


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I had an amazing experience at Herb Chambers Boston. My dealer is Chris Brustas who was very nice and patient to show my everything i want. Even though my order took around 3 months, i was satisfied with my new car when i first saw it a few days ago!! I will recommend this dealership to my friends and families. Generally, full credit to Chris!! Awesome!

Response from Herb Chambers Porsche of Boston:

Im thrilled to hear Chris was able to provide you with such a great experience while visiting our dealership! I sincerely appreciate you taking time to share your encouraging words and Ill be certain to share them with Chris. Thank you for choosing Herb Chambers Porsche and we look forward to serving all of your automotive needs for many more years to come! Sincerely, Ian Miller General Manager Herb Chambers Porsche of Boston

"First Service Visit, Excellent Experience"


Eliza Doherty

from Hopkinton, MA

Recommended? Yes

Purchased? Yes

06-17-2014


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I purchased my Cayenne from HC Porsche of Boston and was due to the first service. Scheduling of the appointment was very easy and didnt have to wait long for availability. Was met by very friendly valet staff on arrival and Davit (service advisor) was waiting for me and was pleasantly surprised when he remembered me from the time I purchased the vehicle (months ago). I waited for my car and Davit stopped by a couple of times to update me on the progress. The waiting area is pretty comfortable and clean. I also was able to check out the new Porsche Turbo S that recently arrived and was in the show room. While looking around, Ian Miller, the new GM, stopped by to say hello. Ian and Melissa next door at HC BMW are the only two dealers that I have ever experienced having the GM take a personal interest in their customers. My vehicle was finished and returned to me, the check out process was very convenient and within a few minutes I was back on my way. Really appreciate the personalized attention they give you when you arrive for something as simple a routine service appointment. Grats, Michael Stephenson

Response from Herb Chambers Porsche of Boston:

Thank you, Michael, for the kind recommendation. Its an honor to hear you speak so highly of our dealership as a whole. We value your business and look forward to assisting you with your automotive needs for many more years to come! Sincerely, Ian Miller General Manager Herb Chambers Porsche of Boston

"Amazing Experience, Great Deal, A+ Service"


Eliza Doherty

from Swampscott, MA

Recommended? Yes

Purchased? Yes

05-30-2014


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We had amazing experience at Herb Chambers Porsche of Boston. Specifically we were really happy with general manager Ian Miller. Out of all negative experiences we had previously on dealerships this one was the easiest smooth and most pleasant. As business owners and regular consumers we would recommend him and this dealership to everyone we know. The way business is handled at this dealership should be done everywhere else. We had specific requests, for once we felt like someone prioritized us and our wishes and listened to what we wanted rather then sell something we didnt want or need. Did not have buyers remorse! Very happy customers, hope to come back to Ian again!

Response from Herb Chambers Porsche of Boston:

Thank you, Zina! Your kind words are truly appreciated. We are fortunate to have a great team of folks who really understand what exceptional service is. We appreciate your business and look forward to serving your automotive needs for many years to come! Sincerely, Ian Miller General Manager Herb Chambers Porsche of Boston

"Great Service!"


Eliza Doherty

from Boston, MA

Recommended? Yes

Purchased? Yes

04-30-2014


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Every time I come in for service Joe and Ian are there to help. I always get a loaner and free car wash. I will buy my next Porsche from them, and would highly recommend you do as well.

Response from Herb Chambers Porsche of Boston:

I truly appreciate you taking the time to share your experience with Joe here at Herb Chambers Porsche of Boston. We value your business and we look forward to serving your automotive needs for many more years to come! Kind Regards, Ian Miller General Manager Herb Chambers Porsche of Boston

"Great Expierence"


Eliza Doherty

from Boston

Recommended? Yes

Purchased? Yes

01-31-2014


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I went and purchased a new Boxter recently and received the best service imaginable. If you are looking for a Porsche go to Porsche Boston.

Response from Herb Chambers Porsche of Boston:

Thank you for taking the time to share your experience with us. Im so glad to hear how happy you are and that our team was able to assist you with your new Porsche Boxter. On behalf of our entire team here in Boston, we thank you for your business and look forward to serving your automotive needs for many more years to come! Sincerely, Ian Miller General Manager Herb Chambers Porsche of Boston

"Bad Experience With Gm Ian Miller"


Eliza Doherty

from Minneapolis, MN

Recommended? No

Purchased? Yes

01-14-2014


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I purchased a 2013 Porsche 911 Turbo Cab used and Porsche Certified with 4500 miles on it. The negotiating process was okay but with slow response times from sales people. As I was buying this 100K plus vehicle sight unseen I inquired telephonically and via email as to its condition and was assured it was "showroom ready and only needed detailing". When it was delivered (at 9:30 at night) the car was covered with deep rain spotting and bird droppings. I had paid for a covered carrier so this was unexpected and unacceptable. I also found several deep scratches on the bumper which were not disclosed to me by the dealership. I was also only given one key for the vehicle when the purchase agreement clearly stated two keys as part of the purchase. I contacted Ian Miller the General Manager for Herb Chambers Porsche of Boston and brought all the above to his attention. He agreed to have a key sent to me (on several occasions) and to have the vehicle detailed and scratches painted at my local Porsche dealership and the he would pay for and coordinate with my local dealership. To date several months after the fact I am still waiting for my key and my local Porsche dealership has been unable to receive payment from Herb Chambers Porsche after many attempts to do so. In addition, I overpaid for my registration and I am due a refund from Herb Chambers Porsche but even though Ian Miller has told me several times he would do so I am still awaiting the check. If you choose to do business with Ian Miller and Herb Chambers of Boston please do so with eyes wide open. Do not give them ANY money until all has been delivered to your satisfaction. I attempted to resolve this through Porsche Customer Commitment and it appears to have fallen on deaf ears. BEWARE!

Response from Herb Chambers Porsche of Boston:

Todd, I appreciate you taking the time to share your concerns. We value feedback, as its important that we know how our customers feel. I apologize for any miscommunication or inconvenience we may have caused you, as that certainly was not our intent. It seems the lines of communication could have been a lot clearer between us and your local dealer in Minnesota, we never intended for you to be involved in a payment dispute between us and your Minnesota dealer. We strive to ensure that every customer is 100% satisfied with their experience and it appears we fell short of that goal with you, and for that I apologize.

"Herb Chambers Porsche Of Boston"


Tylden Dowell

from boston

Recommended? Yes

Purchased? Yes

07-05-2012


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I havent owned a Porsche in many years and walked into Herb Chambers Porsche on Commonwealth Avenue in Boston.I bumped into a guy named "racetrack rick" who got me so excited about driving a new Porsche 911 that I had to go on a test drive. He introduced me to Mark who took me for a drive and I forgot how great these cars are.I later met Marissa who took care of my paperwork and helped me with the details of purchase. This was the best car buying experience I have ever had. Thank you Herb Chambers Porsche

Response from Herb Chambers Porsche of Boston:

Hello Marko, Thank you very much for taking the time to review Herb Chambers Porsche of Boston. I appreciate the kind feedback for the entire team here. It was our pleasure meeting you and helping you select the new Porsche 911. We also appreciate your business and look forward to being able to assist you again in the future. --"Racetrack" Rick Scourtas, General Manager, Herb Chambers Porsche of Boston

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