Browning Mazda in Cerritos, CA

Overall Rating:


Customer Service

Buying Process

Quality of Repair

Overall Facilities

"Great, Easy Purchase"


User

from Norwalk, ca

Recommended? Yes

Purchased? Yes


Overall Rating:

Customer Service:

Buying Process:

Overall Facilities:


The whole process was easy. Everyone was friendly and personable and worked with me to meet my needs.

"Worst New Car Experience Ever!"


User

from Redondo Beach

Recommended? No

Purchased? Yes


Overall Rating:

Customer Service:

Buying Process:

Overall Facilities:


I bought a 2017 Mazda 6 Touring from Browning and it was the worst mistake Ive ever made. * They do not offer you the Mazda financing deal (1%) but instead offer you 4% or higher despite having great credit * Ive spent over 5+ hours with Mazda Roadside assistance for various problems with the car in the last MONTH * Browning Mazda is not very helping in solving the problems. My closest dealer is South Bay Mazda but due to other recalls there are no loaner cars available * I will never buy another Mazda again.

"Great Customer Service"


User

from Claremont, CA

Recommended? Yes

Purchased? No


Overall Rating:

Customer Service:

Overall Facilities:


I have been in the market for a Mazda Miata, and noticed online that Browning Mazda had the model and color I wanted. I contacted them via email and they were quick to respond. I met with Jazmin and Desmond and took the car for a test drive. They were great! Jazmin is friendly and not pushy. Desmond is personable and knowledgeable. He even let me take the car out on the freeway to see how awesome it drives in traffic! I havent finished the deal yet, but they have been wonderful so far. They are not pushy like many salespeople can be. I highly recommend them.

"Great Product, Great Service, Great People!"


User

from Whittier, Ca.

Recommended? Yes

Purchased? Yes


Overall Rating:

Customer Service:

Buying Process:

Overall Facilities:


Went to Browning Mazda to check out a Mazda3 I saw online. Wasnt sure if I they could make a deal because I had 5 months on a car I was leasing and I was uncertain about the ins and outs about turning in a lease and buying a different car. Ed Southfield greeted us and I explained my situation and we test drove the car I came to see. Loved the car and it was cool having Ed ride shotgun. He was very knowledgable and did not pressure me in any way. We went back to dealership to see what, if anything, could be done. The process couldnt have gone any smoother. Needless to say, Ive got the Mazda3 that I wanted...color, trim, and lower payment than my previously leased car. Thanks to Ed and the rest of the people at Browning Mazda for a pleasant car buying experience!

"Done Deal For A Mazda6 Thanks To Browning Mazda"


User

from La Mirada, CA

Recommended? Yes

Purchased? Yes


Overall Rating:

Customer Service:

Buying Process:

Overall Facilities:


It helps being an informed buyer when it comes to cars, but for everything that you cant be expected to know, theres the friendly and knowledgable reps of Browning Mazda to help fill in the gaps. I extend my thanks to everyone who helped me with my first time car buying experience. I was looking at different dealerships prior to my visit, but the internet sales team of Angelina and Rudy brought me in thanks to an offer that other dealers just couldnt beat. I didnt get to personally meet either Angelina and Rudy, but fortunately I had Jose walk me through the details of the purchase and the car itself. Personally for me, its great doing business with people that are excited about the product Im purchasing almost as much, if not more than me. Jose was able to relate his experiences owning a Mazda6 and it only made me more confident in my decision. Im sure that all of the sales consultants are professional and knowledgeable, but if you want to deal with someone thats excited about the cars as much as you on top of what I listed, Jose is great! Ann in the Finance Department made the final stretch of the deal very pleasant. Luckily my wait was not as long as I thought it would be so thats always a plus. I even had Jose check in while I waited to process my financing. From finding a great offer online, to having a passionate rep assist on site and having a finance manager amusingly yet clearly explain financing details, it was an experience that makes me grateful for visiting Browning Mazda. And before I forget, its great driving the Mazda6 because I find it to be a great balance between style, luxury, reliability and performance. I highly recommending visiting this dealer if you want a more complete experience when selecting your car.

"Great First Time Buyer Experience!"


User

from costa mesa, ca

Recommended? Yes

Purchased? Yes


Overall Rating:

Customer Service:

Buying Process:

Overall Facilities:


After working night shift, I spent 12 hours at 3 different dealerships, looking for a manual mazda 3. After some pretty bad experiences at the first two, I ended up at Browning Mazda in Cerritos, and from the moment I walked onto the lot, someone had walked out to greet me, and test drove the car right away (which they had ready and waiting for me) without even needing to walk inside or anything. It did take quite awhile, but part of that was me trying to understand everything being a first-time buyer, and the rest were due to some uncommon mishaps that took awhile to remedy. However, even though it took awhile, both Anthony, and the manager Victor stayed several hours late to assist me, and keep me engaged throughout the process. And, after I purchased the car, at almost 10pm, they had two employees drive down to my house 30+ minutes away to deliver the car to me. I enjoyed the experience, and Im very happy with my purchase. (I actually managed to get a model with their preferred package, at a great deal, when the first dealership kept trying to push the sedan version at me, instead of working out a way for me to get the hatchback that I wanted.) Im very satisfied, and look forward to getting my services done here, and future purchases as well.

"Ed Is The Man!"


User

from Anaheim, CA

Recommended? Yes

Purchased? Yes


Overall Rating:

Customer Service:

Buying Process:

Overall Facilities:


Ed was absolutely great. I got an internet price from Armando, then Ed helped me out. I am so glad he did! He went over every detail of the car with me and was such a great salesman. He knew the car inside and out and was very helpful in helping me figure out how the car worked. I would definitely recommend Ed to anyone buying a new car. It made the experience much less stressful!!!

"One Happy Customer"


User

from Cerritos, CA

Recommended? Yes

Purchased? Yes


Overall Rating:

Customer Service:

Buying Process:

Overall Facilities:


My husband and I were so lucky to have come across such an amazing salesman such as Ed. We walked in after looking into the many options for a small suv. After Ed helped us answer our questions and took us on an extensive test drive, he and the car had won us over. There was just no other car that even close. The very next day, my husband and I went in to make our purchase. I couldnt believe how easy that was too! We were in and out and were not once hassled into purchasing anything else we didnt want. We are so happy with our car and with our entire experience. Thank you Ed and Browning Mazda for helping me walk out with my amazing car!

"Amazing Customer Service!"


User

from Cypress, CA

Recommended? Yes

Purchased? Yes


Overall Rating:

Customer Service:

Buying Process:

Overall Facilities:


I have to start by giving a HUGE shoutout to Ed Southfield whom, I felt, went far beyond what a dealer should or regularly does. I first went to Browning Mazda to test drive a car, looking to shop around between 3 different dealerships. Ed greeted me and instantly made me feel comfortable and relaxed, knowing at this moment I was looking to test drive and not buy right away. If youve ever test driven, it is generally a drive around about a mile or two, but not with Ed. He makes you understand the car and ALL of it amenities while driving, so much so that we went to a secluded area to test out the speed and sportiness of the Mazda. It was then that I was sold before even stepping foot onto another lot. I went home and the next day received a thank you phone call for test driving the product, still no pressure or questions regarding buying, just a nice call. Four days later I went to Kia to help my sister buy her first car and I hate to say, TERRIBLE service, and after her test drive, I couldnt help but compare every little thing to Mazda and the FABULOUS test drive I received from Ed. Crazy how you can shop for the same thing, but get completely different service. Anyway, I purchased a CX-5. Its been 7 days so far and I am completely, head-over-heels in LOVE! I will probably continue to buy Mazdas from here on out solely based on the FABULOUS service I received from Ed and in the Finance dept from ANNE. The whole process was smooth and so fast/easy. Im already planning my next purchase. THANK YOU ED AND ANNE!

"Perfect Experience"


User

from Monrovia, CA

Recommended? Yes

Purchased? Yes


Overall Rating:

Customer Service:

Buying Process:

Overall Facilities:


Their price was by far the lowest and the service turned out to be perfect

"Comfortable, Quick, Great Service"


Edward Southfield

from Cerritos, CA

Recommended? Yes

Purchased? Yes

09-02-2015


Overall Rating:

Customer Service:

Buying Process:

Overall Facilities:


Working with Steve Klasky and Jose was really stealer. They made me feel comfortable and gave me the opportunity to be myself. Steve really know what was a good fit for me and closed the deal well. I pushed through the entire meeting for a lower price and Steve did his best to make that happen. I walked away with an amazing deal. Steve was eager to help me find the right car and I appreciate it a lot. Three months later and I am still very satisfied. :)

Response from Browning Mazda:

Thank You For Your review About Steve Klasky. We at Browning Mazda Appericate your business,and your comments about are sales staff. Please tell your family and friends!

"Excellent Service!"


User

from Brea, CA

Recommended? Yes

Purchased? Yes


Overall Rating:

Customer Service:

Buying Process:

Overall Facilities:


I had the best experience here at Browning Mazda! Our salesman Ed Southfiled was fantastic and made us feel understood, comfortable, and top-priority. He never once pushed us to purchase a car or any extra features. He told us directly, "Im not here to sell you a car, but to help you buy a car." My husband and I walked in and told him exactly what we wanted, and thats exactly what he gave us. He was very polite, kind, and great with his customers! I was so nervous to go shopping for a new car and with Eds help, I never had any doubt that I was with the right salesman. I would definitely recommend visiting Ed when shopping for your new Mazda. Oh, and I love my new car. It is definitely the right fit for me!

"Excellent Service On New Car Purchase"


User

from Lakewood, CA

Recommended? Yes

Purchased? Yes


Overall Rating:

Customer Service:

Buying Process:

Overall Facilities:


My thanks to: Deandre Jacocks, Angie Rodriguez, Cesar Roa, Victor Martinez, Jazmin Alonzo, John Eakers, Steven Klasky, The Internet Department gave us a great deal on a new 2015 Mazda 5 Van. Extremely well organized, polite and considerate. John did a great job explaining the features and demonstrating the car. When we test drove, he was continuing to politely add to our knowledge of the van. Deandre was attentively listening and answering other question about the buying process.The financing of the vehicle was quick, thorough and efficient. We had purchased with Browning before and will again.There was no pressure and we purchased a great van. We love the van and enjoyed dealing with such talented professionals.Thanks for a terrific experience. Larissa and Lionel Desroche

"My First Car Purchase"


Edward Southfield

from Bell, California

Recommended? Yes

Purchased? Yes

07-08-2015


Overall Rating:

Customer Service:

Buying Process:

Overall Facilities:


Purchasing my first car was a great experience heading to a dealer of my choice and coming out with my first great car. I appreciate the great people of Browning Mazda in Cerritos to make my experience so satisfying. At arrival I had a good 5min looking around for a Mazda 3 then Edward Southfield came to give me a hand. Asked about the car I was looking for and explaining the different features the car has. The part I like was he gave me the time I needed without feeling rushed or pressured. After I test drove the car Ed was just waiting on me to go forward in making my first purchase. I had an idea how much the Mazda 3 cost and did my research so thats how I ended up in Browning Mazda. I came out of there with a Mazda 3 I GT, thanks Ed for making that day a great day. Also, I give thanks to Allen for explaining all that paper work and high lighting the important stuff.

Response from Browning Mazda:

Thank your for your Great review.We at Browning Mazda appericate your business, and your comments about Me and Allen for making it a Great day, and your first car buying experience.Please tell your family and friends.

"Exceptional Customer Service!"


Edward Southfield

from Huntington Beach, CA

Recommended? Yes

Purchased? Yes

06-19-2015


Overall Rating:

Customer Service:

Buying Process:

Overall Facilities:


After much research I knew exactly what car I wanted, so, I called Browning Mazda and spoke with Edward Southfield, Sales Customer Care Representative. Immediately Ed was most helpful, extremely knowledgeable and very professional. I told Ed I was looking for a brand new 2016 Mazda CX-5 Grand Touring in white with Technology Package. He said one just came in and was still wrapped! Browning Mazda had exactly what I was looking for, so I headed over to Browning Mazda to purchase my new car! Ed made the whole transaction easy! Ed Southfield is friendly, helpful, professional, and extremely knowledgeable of his product line. I highly recommend going to Ed Southfield at Browning Mazda to purchase your car. I got exactly what I wanted, at a great price and in a friendly environment!

Response from Browning Mazda:

Thank you for the Great review it was a pleasure doing business with you, and we at Browning Mazda appericate you choosing are store to do business with. Please tell your family and friends about us,and ED

"Great Experience - Fresh Start."


Edward Southfield

from Garden Grove, CA

Recommended? Yes

Purchased? Yes

06-19-2015


Overall Rating:

Customer Service:

Buying Process:

Overall Facilities:


Went in with the intention to trade in my car, and get a lease on a Mazda3 I Grand Touring. And thats exactly what happened. I kept my payment the same, just on a brand new car. It was definitely an honor to work with Ed, Angelina and Sam. They helped me get in and out of the dealership quickly so I can move on with my day. I cannot thank them enough. Go see them if you want a quick flowing process towards a great outcome. My only recommendation for you, is knowing where you stand with your credit, your current vehicle, and just know what you want. It will help make the process that much smoother! Thanks again!!!

Response from Browning Mazda:

Thank you for your review,and your kind words about me and Angie, and Sam. We at Browning Mazda appericate your business and friendship. Please tell your family and friends about us.

"Easiest Buying Experience Possible!"


Edward Southfield

from Manhattan Beach, CA.

Recommended? Yes

Purchased? Yes

06-12-2015


Overall Rating:

Customer Service:

Buying Process:

Overall Facilities:


Everyone loves a new car, but almost no one enjoys the car experience... Maybe everyone except people who have bought a car from Browning! Everyone at Browning Mazda did everything to make buying my new car easy and stress free. I bought a car here 15 years ago, and again today. I will be back!

Response from Browning Mazda:

Thank you for your review here at Browning Mazda, and that you are a repeat buyer that had Two great car buying experiences.

"Excellent In All Respects!"


Edward Southfield

from La Palma, CA

Recommended? Yes

Purchased? Yes

06-12-2015


Overall Rating:

Customer Service:

Buying Process:

Overall Facilities:


My salesperson at Browning, Ed Southfield, was courteous, knowledgeable, helpful and immediately responsive to our requests. He left us alone to explore when that was what we wanted but was right there when we needed help. The rest of the dealership personnel, from the sales manager (who conducted the price negotiation with professionalism, and without any false drama) to the service manager (who bent over backwards to get the add-ons installed on my CX-9 the same day) also conducted themselves as a credit to their organization. Of all the car purchase experiences Ive had (and Ive had more than a few), this one stands out as the best. I highly recommend Browning (and Ed Southfield especially) to anyone interested in a Mazda.

Response from Browning Mazda:

Thank you for the Great review,it was good experience for me as well. We at Browning Mazda appreciate your business, and your kind remarks.

"Amazing Service"


Edward Southfield

from Bellflower, CA

Recommended? Yes

Purchased? Yes

05-28-2015


Overall Rating:

Customer Service:

Buying Process:

Overall Facilities:


Quality service at its finest. Im a new buyer and a gentleman by the name of ed made it all happen. Im glad to know that when I decide to buy another vehicle Im going to come back and speak to ed.

Response from Browning Mazda:

Thank You for your review, and the kind words about me. We at browning Mazda try to make each car buying experience a Great one. Please tell your friends and family.

"100% Customer Satisfaction From Steve Mosely !!!"


Edward Southfield

from downey, ca

Recommended? Yes

Purchased? Yes

05-28-2015


Overall Rating:

Customer Service:

Buying Process:

Overall Facilities:


i bought my 2016 mazda cx5 from steve mosely. i highly recommend steve because he is very knowledgeable and added no pressure whatsoever to my car buying experience. his willingness to help me understand all there was about my new mazda was so appreciated and made me feel that much more comfortable and peaceful about my purchase. steve was genuinely enthusiastic about teaching me the ins and outs of my new car and my whole experience buying my car was actually very fun. i definetly recommend steve mosely for the best customer service at browning mazda!

Response from Browning Mazda:

Thank you for sharing your car buying experience with Steve Mosely.We at Browning Mazda appericate your business, and if you have any questions please give us a call, and tell your friends about Steve.

"Great Customer Service And Purchasing Experience"


Edward Southfield

from Long Beach Ca

Recommended? Yes

Purchased? Yes

05-08-2015


Overall Rating:

Customer Service:

Buying Process:

Overall Facilities:


Came to Cerritos Browning Mazda to purchase my new 2016 Mazda CX 5 and was lucky enough to deal Ed. He went that extra mile to find me the exact model and color that I wanted, since the car I wanted had just been dropped off that morning, it took extra searching of the lot to find it and to our luck he did. Furthermore he made the dealing experience so smooth, very professional and kind. He made my family and I feel comfortable and at ease during the purchasing process, complete opposite to previous experiences. I am extremely happy to have dealt with Ed and I absolutely love my car! Thanks Ed and Browning Mazda.

Response from Browning Mazda:

Thank You for your review I appericate you kind comments about me and the great experience you Had here at Browning Mazda. Please tell your friends. Thank you again ED

"Edwards Browning"


Edward Southfield

from Newport Beach, CA

Recommended? Yes

Purchased? Yes

05-08-2015


Overall Rating:

Customer Service:

Buying Process:

Overall Facilities:


Extremely professional service. Integrity high. Ed Southfield took very good care of me and my needs. No pressure, just information and a clear process to complete my Miata purchase.

Response from Browning Mazda:

Thank You for your great review, I appericate you doing business with me here at Browning Mazda, and if you would tell your friends about your experience I would appericate it Thank You again ED

"Mazda6 Buying Experience"


Edward Southfield

from Cerritos, CA

Recommended? Yes

Purchased? Yes

04-27-2015


Overall Rating:

Customer Service:

Buying Process:

Overall Facilities:


I purchased a new Mazda6 from Browning Mazda of Cerritos largely due to the excellent treatment I received from Ed Southfield. My first visit to the dealership was disappointing and left me doubting their ability to serve me, but I returned a week later and thankfully met Ed Southfield as I approached the front door. He was friendly, professional, knowledgeable, experienced, and made me feel that I could trust him.. I had an excellent and thorough test drive experience, as did my wife on her own when she visited the dealership a couple of days later and also dealt with Ed. Without Ed, we would have purchased elsewhere or even a different vehicle altogether.

Response from Browning Mazda:

Thank You for your Great review. It was a pleasure do business with you and your wife, and appericate your time you spent with me. If you have any questions please give me a call. We at Browning Mazda try to make each car buying experience a Great one. Thank You again. Ed

"Best Car Buying Experience"


Edward Southfield

from Cerritos ca

Recommended? Yes

Purchased? Yes

04-10-2015


Overall Rating:

Customer Service:

Buying Process:

Overall Facilities:


Worked really well with us on the price and getting us a monthly payment that we could afford. We had a Mazda cx-5 which we were happy with except our family got bigger and so we needed a bigger vehicle. We looked at and test drove the Cx-9 not only was it larger but still drove beautifully, it didnt feel bulkey and drove very smoothly. The person helping us really listened to our needs and showed us everything that we were looking for in a vehicle. This is my third time buying a car and by far this was the best car buying experience. The sales team was very helpful and understanding of the needs of my wife and I, getting this car at a great price made us so happy. If you are looking to buy a Mazda go to browsing mazda and ask for Corbin Wilson, we were lucky to have him helping us.

Response from Browning Mazda:

Thank for doing business with us here at Browning Mazda. Corbin is Great to work with and is willing to answer any questions you might have. again Thank You for your business.

"A Team Of True Professionals"


Edward Southfield

from Los Angeles, CA

Recommended? Yes

Purchased? Yes

03-19-2015


Overall Rating:

Customer Service:

Buying Process:

Overall Facilities:


Browning Mazda of Cerritos provided a comfortable, professional, easy, and rewarding car buying experience. I had called multiple dealers asking for prices and for help on the phone before I made my way to the dealership, no dealerships had offered the quality of service that Victor was able to provide me, which was my main reason for choosing this specific dealer as it was not the closest to my home. Victors courteous, professional and patient demeanor was truly my main reason for choosing to visit this dealer in person. Upon arrival I was greeted by a Victor whom unfortunately was with another customer at the time and had Armando take care of my needs. Armando was the car salesman that I did not know existed, in the best way possible. He was relatable, understanding, and very attentive to all my questions and needs during my car buying experience. His answers were very thorough and he walked me through setting up the car leaving me with no questions. This duo was truly a dream come true in terms of car salesman and I will most certainly be recommending them both to any future car buyers, I would also like to thank Dudley whom I believe works in finance for this kind words and professionalism. Overall this dealer made the car buying process a pleasure and will be highly recommended by me in the future. Thank you all.

Response from Browning Mazda:

Thank you sharing your car buying experience here at Browning Mazda, and your kind words about Armando, and Victor. Thank you again.

"Amazing!"


Edward Southfield

from Norwalk, CA

Recommended? Yes

Purchased? Yes

03-19-2015


Overall Rating:

Customer Service:

Buying Process:

Overall Facilities:


Gotta hand it to Armando he did an amazing job helping me find the car I imagined on having! I am extremely satisfied with the customer service and the selection I was given... I cant thank them enough!I love my new car!!! Especially my car sales man ARMANDO! THANK YOU!!!!!!

Response from Browning Mazda:

We at Browning Mazda appreciate your business, and your kind remarks about Armando!please tell your friends about your experience here.thank you!!

"Fantastic Car Buying Experience"


Edward Southfield

from Anaheim, CA

Recommended? Yes

Purchased? Yes

03-10-2015


Overall Rating:

Customer Service:

Buying Process:

Overall Facilities:


Ed Southfield and the team at Browning Mazda made our first car buying experience smooth and comfortable, like the ride in our new CX-5! We were greeted immediately and shown superb customer service and professionalism. Eds knowledge and expertise were very helpful as we completed our test drive and decided to make the purchase. We would definitely recommend working with Ed and his team.

Response from Browning Mazda:

Phillip, Thank You for sharing your Fantastic car buying experience here at Browning Mazda. Ed Southfield

"Helpful Staff And Great Experience"


Edward Southfield

from Norwalk, CA

Recommended? Yes

Purchased? Yes

02-27-2015


Overall Rating:

Customer Service:

Buying Process:

Overall Facilities:


Steven Klaskly and Ron Angel were very helpful and professional. Some salesmen approach you and you end up knowing more about the vehicle than they do. These guys knew their product and were able to answer any question I had right away. These guys definitely made my first car buying experience a pleasant and memorable one.

Response from Browning Mazda:

Thank You for sharing your Memorable car buying experience here at Browning Mazda,and your kind remarks about Steve Klasky, and Ron Angel. We appreciate your Business, and please tell your friends!!

"Friendly, No Pressure. Definitely Hassle-free"


Edward Southfield

from Cerritos, CA

Recommended? Yes

Purchased? Yes

02-20-2015


Overall Rating:

Customer Service:

Buying Process:

Overall Facilities:


This was the first dealership I went to on my car hunt. I was told that this place would be this dealership would give me the best price I could get and if I found any other dealership/internet quote that had a better deal, that they would not only match it, but also beat it. Sure enough, checking over 5 dealerships and also checking on truecar, I ended up back to this dealership. My salesman was Steven Klasky. He definitely knows his cars and specs. He really made my experience hassle-free and even provided me some insight on the whole process and guided me through. Definitely check out this place!

Response from Browning Mazda:

Thank You for for sharing you car buying experience here at Browning Mazda and Steve Klaskly. Please tell your friends!!

"Browning Mazda In Cerritos Ca"


Edward Southfield

from Carson, Ca

Recommended? Yes

Purchased? Yes

02-20-2015


Overall Rating:

Customer Service:

Buying Process:

Overall Facilities:


I was given a great deal. The people I dealt with were very friendly and helpful. They tried very hard to please me to make sure I got what I wanted at a comfortable price. Then I went to customer service the next day to get a couple of things and was in and out in 30 minutes. That was fantastic! The car I got (a Mazda 6) is really cool. I would recommend anyone looking for a car to try them first. You wont be disappointed.

Response from Browning Mazda:

Thank you for doing business here at Browning Mazda.Please Tell your friends!!

"Good Service At Browning Mazda"


Edward Southfield

from Sunland, CA

Recommended? Yes

Purchased? Yes

02-20-2015


Overall Rating:

Customer Service:

Buying Process:

Overall Facilities:


We received a very good costumer service purchasing my 2015 Mazda 3. I got the same price that was offered online, and the process ( for paperwork) was fast and smooth. I was very pleased by the service Tony Cruz provided, very friendly and professional.We drove quite a distance, but it was worth it.

Response from Browning Mazda:

Thank for your review about your about your car buying experience here at Browning Mazda.Please tell your friends.

"Hassle-free Car Shopping"


Edward Southfield

from Los Angeles, CA

Recommended? Yes

Purchased? Yes

02-20-2015


Overall Rating:

Customer Service:

Buying Process:

Overall Facilities:


We recently visited Browning Mazda after a failed attempt of negotiating at another Mazda dealership. We were promptly greeted by salesman, John Eakers. John clearly explained and showed us the differences between the Mazda CX-T models. We explained to John what our “magic number” was and he was able to negotiate on our behalf with the Finance people. The experience was easy, hassle-free, painless, and quick. I strongly recommend seeing John or any of the Browning Mazda folks for your next purchase.

Response from Browning Mazda:

Thank you for business here at Browning Mazda, and your kind words about John Eakers. Please tell your friends.

"Browning Mazda Is The Best!"


Edward Southfield

from Long Beach, CA

Recommended? Yes

Purchased? Yes

02-20-2015


Overall Rating:

Customer Service:

Buying Process:

Overall Facilities:


Browning Mazda and sales consultant Steven Klaskly provided great service and competitive prices. They were honest and patient and even returned my rental car for me! I love my new Mazda3 and I would highly recommend Browning Mazda.

Response from Browning Mazda:

Thank You for your review. It was a pleasure doing business with you Dawn. We appreciate your input here at Browning Mazda. Please tell your friends.

"Very Good Service"


Edward Southfield

from Cerritos CA

Recommended? Yes

Purchased? Yes

01-16-2015


Overall Rating:

Customer Service:

Buying Process:

Overall Facilities:


We were very pleased with the service they offered us. They worked with our price range and catered to our needs. Edward Southfield was helpful and professional. We are pleased with our purchase as well as Edwards customer service.

Response from Browning Mazda:

Thank You for your review.I appreciate your kind remarks ,please tell your friends.

"Honest Dealership That Stuck To Their Quotes"


Edward Southfield

from Yorba Linda, CA

Recommended? Yes

Purchased? Yes

01-05-2015


Overall Rating:

Customer Service:

Buying Process:

Overall Facilities:


What they quote on the Internet is what you get. There arent any hidden surprises once you go there. They have competitive pricing and extra perks that come with purchasing a vehicle here. Friendly staff. Altogether, it was a fast and great experience.

Response from Browning Mazda:

Thank you for your review, We at Browning Mazda Appreciate You sharing your car buying experience with us and others.

"Car Buying Made Easy"


Edward Southfield

from Westminster, CA

Recommended? Yes

Purchased? Yes

01-05-2015


Overall Rating:

Customer Service:

Buying Process:

Overall Facilities:


Browning Mazda was on the ball throughout my car buying process, from Brian Evans initiating correspondence with me to Victor Martinez handling on site procedures, all while maintaining one of the most upbeat personalities I have seen in awhile. These folks made sure I had all the bases covered and negotiated a deal better suited for my budget. I genuinely felt like they didnt want to see me eat Top Ramen for the next few years. I love me some Top Ramen — but definitely not for three meals in a row. Victor was very knowledgeable about the 2015 Mazda 3 S Grand Touring I coveted. He gave me a speedy crash course about the cars basics while on our test drive, and next thing I knew, I was driving home in a pristine Mazda feeling all zoom-zoom!

Response from Browning Mazda:

Thank you for doing business with Browning Mazda we appreciate you sharing your car buying experience with us and others. Please tell your friends.

"Super Experience Purchasing At Browning Mazda"


Edward Southfield

from Southern California

Recommended? Yes

Purchased? Yes

12-31-2014


Overall Rating:

Customer Service:

Buying Process:

Overall Facilities:


I give this dealership a 10 out of 10 for their sales department. No fuss. No pressure. No haggle. They delivered the exact car I wanted for a price that was fair and actually lower than I thought I would pay. Highly recommend talking with them if you are seeking a MAZDA. I bought the MAZDA 3 and it is a gem.

Response from Browning Mazda:

Thank You for your review. We at browning Mazda wishing you and your Family a Happy New Year!!!.

"New Cx5"


Edward Southfield

from Whittier,

Recommended? Yes

Purchased? Yes

12-24-2014


Overall Rating:

Customer Service:

Buying Process:

Overall Facilities:

The salesman were very helpful and quite knowledgeable about the vehicles. Very happy with browning Mazda.

Response from Browning Mazda:

Thank You for your review, we at Browning Mazda wishing you and your family a very Merry Christmas

"Great Customer Service! A+++"


Edward Southfield

from Cerritos, CA

Recommended? Yes

Purchased? Yes

12-24-2014


Overall Rating:

Customer Service:

Buying Process:

Overall Facilities:


Great customer service! fast and quick sale. this dealership is by far the best I have been to. My customer care representative was Edward Southfield. The best "sales man" I have ever dealt with in my life! He is quick, very informative and extremely cooporative. One can tell that he actually does know all the cars that he sells. Very informative, patient and understanding person. He wants to make sure that the customer is a 100 percent satisfied and happy with their purchase. If not, he will make sure that they will be when they walk out the door with their new purchase! Im extremely happy that I chose Browning Mazda in Cerritos. Theyve been extremely helpful to me and to all their customers! Every single person that I saw that day purchase cars left with a smile on their faces! Great dealership! A+++

Response from Browning Mazda:

Thank you for your Great review. We at Browning Mazda wishing you and your family a very Merry Christmas.

"Quick And Painless Buy"


Edward Southfield

from Lakewood, Ca

Recommended? Yes

Purchased? Yes

12-24-2014


Overall Rating:

Customer Service:

Buying Process:

Overall Facilities:

I was able to get in and out quick and painless. Manny Villa was a great help through this process. Would recommend this place to anyone looking for a new Mazda.

Response from Browning Mazda:

Thank you for your business. We at Browning Mazda wishing you and your family a very Merry Christmas and a Happy Newyear.

"Great Experience!"


Edward Southfield

from Anaheim, CA

Recommended? Yes

Purchased? Yes

12-21-2014


Overall Rating:

Customer Service:

Buying Process:

Overall Facilities:


I bought My Mazda 6 Sport yesterday with Browning Mazda in Cerritos! My husband spoke with Deandre, one of the Internet Managers and he offered by far the lowest up front price and had great followup and customer Service! No surprises when we arrived. When I arrived at the dealership I worked With Manny Villa who was very helpful. The process was smooth and efficient. We are happy with our purchase and experince. Would recommend to friends and family in future.

Response from Browning Mazda:

Thank you for your the Great review! We at Browning Mazda try to make every car buying experience a Great experience!

"Browning Mazda Cerritos"


Edward Southfield

from Santa Monica

Recommended? No

Purchased? No

12-18-2014


Overall Rating:

Customer Service:

Overall Facilities:

Browning Mazda – “Lost Car?” About a week ago I negotiated the purchase of a 2015 Mazda 3 from Browning Mazda, Cerritos, through Brian Bevans who confirmed with an email to me including the price and vehicle specs (VIN, etc.) as well as an appointment for me to pick up the car. I told Brian at that time that I am caregiver for my wheelchair bound wife and since I would be driving about 25 miles from Santa Monica and would be paying cash I hoped to minimize the time completing the deal so as not to leave my wife alone too long. He assured me that it would take only about 1 to 1 ½ hours. When I arrived at Browning I was told that Deandre had gone to pick up the car from the storage lot and that I could fill out some preliminary forms. After 30 to 40 minutes and expressing my concern about the whereabouts of the car the Browning staff assured me that they shared my concern and had sent another searcher to help Deandre and to search another storage lot. There was some talk about possible theft. After another 30 to 40 minutes, I became suspicious by the demeanor of the staff salesmen and that tis ploy might be an indication that Browning had decided to renege on the offer. I reminded myself of the old saw about the difficulty sometimes in distinguishing devious from incompetent. However, in case of either one, I lost interest in further dealings with Browning Mazda and, of course would recommend that any prospective Mazda customers avoid that dealership!

Response from Browning Mazda:

Thank you for sharing your Experience. This matter will be look into.

"Great Service"


Edward Southfield

from Bell, Ca

Recommended? Yes

Purchased? Yes

12-18-2014


Overall Rating:

Customer Service:

Buying Process:

Overall Facilities:


Had a Great Experience at Browning Mazda!!! Excellent Service! Ed was great in helping my husband and I getting the right car for us,we are extremely happy with our purchase!!

Response from Browning Mazda:

Thank You Laura for sharing your comments about the Great experience you had here at Browning Mazda!!!. I wish you and your family a very Merry Christmas. Please tell a Friend.Ed

"Great Experience!"


Edward Southfield

from Los Angeles, CA

Recommended? Yes

Purchased? Yes

12-18-2014


Overall Rating:

Customer Service:

Buying Process:

Overall Facilities:


Before coming to Cerritos, I had talked to both Glendale and Alhambra Mazda dealerships. Glendale was great for test drive because they were very laid back, but was also laid back in their sales and not really willing to make efforts to negotiate with me. Alhambra was the worst, dont go there. They were pushy, try to confuse you, and try to sneak in additional things they can charge you with. Cerritos by far offered the lowest internet quote off the bat. Their online quote even clearly stated what was included in the price quote and what additional fees will be involved on top of that. When I emailed them to ask about Mazda financing options and its compatibility with the quoted car price, they quickly responded and clearly answered my questions. So I went. Aaron took us out to a test drive in the exact car we wanted, and explained all the features while at it. Angie honored the internet quote as we previously discussed, honored the financing options that we chose (also previously discussed), and all the pricing were compatible with the additional Mazda rebates I was qualified for, which discounted the price even more. The test drive and negotiation portion only took about 1.5hr. Then came the tough part. Their finance department only had one guy working that night (Alan) and there were multiple people trying to buy cars. After we had already agreed on the price and finance options, we waited there for 4 additional hours for Alan to get to us. Our salesman Aaron, in the mean time, went through the car manual with us and took our car for a wash and gas fill up. By the time Alan finally got to our papers, everything was straight forward. The documents were all straight forward and accurate (no scams!), and because they were so busy and it was so late, they didnt even have the time to sell us any additional things. No useless insurance, no useless parts, no useless security system. Its go in, review the documents (make sure you read carefully even if theyre trustworthy!), sign, pay, and leave. Alan even gave me a high five for finding all these Mazda factory rebates! Speaking of security system, I read from online reviews that many people have issues with the dealer trying to sneak in the security system and overcharge them, because theyre already pre-installed. YOU DONT HAVE TO ACTIVATE IT IF YOU DONT WANT TO! I even read that some people say dealers try to charge them $700-$1000 to remove the KARR security device. YOU ALSO DONT NEED TO REMOVE THEM. Cerritos Mazda deactivated it quickly without charging me a penny. No hassle at all. Overall, it was a great experience for me personally. I took away 1 star only because they were super busy and I was there for 6h total. But it was Black Friday and the whole time Aaron and Angie were apologetic and nice to us about it (although a free coffee wouldve been even nicer!). Plus, them being busy also meant no sneaky fees, paper scams, or pushing for random additional things to sell! They got no time for that! Thanks for getting me an awesome car!

Response from Browning Mazda:

Thank you for sharing your Great Buying experience here at Browning Mazda!,and a very Merry Christmas from every one here at Browning Mazda.

"People Were Friendly, Provided No Help"


Edward Southfield

from los Angeles, California

Recommended? No

Purchased? No

11-30-2014


Overall Rating:

Customer Service:

Overall Facilities:


The people were friendly, but seemed too dull about everything . They didnt seem to want to help, so we got a great deal somewhere else! We pretty much wasted a lot of our time, maybe someone else wouldve made the experience worth it. Its always different for everyone, so thats was just a brief explanation of how it went for me on Sunday.

Response from Browning Mazda:

Thank you for sharing your experience. We will look into the Matter.

"Best Experience"


Edward Southfield

from Cerritos, CA

Recommended? Yes

Purchased? Yes

11-26-2014


Overall Rating:

Customer Service:

Buying Process:

Overall Facilities:


Victor Martinez was knowledgeable and professional. He treated us with respect and honesty. It was a pleasant experience shopping for a car at Browning Mazda of Cerritos. The only issue was they were unwilling to provide the written quote, but would still give their service and people 5 out of 5 stars. We love our New CX-5.

Response from Browning Mazda:

Thank You for sharing your car-buying experience with Victor Martinez here at Browning Mazda.Happy holidays!

"Great Buying Experience!"


Edward Southfield

from Garden Grove, CA

Recommended? Yes

Purchased? Yes

11-26-2014


Overall Rating:

Customer Service:

Buying Process:

Overall Facilities:


I recently purchased a CX9 car from Browning Mazda and I am completely satisfied with their level of service. The internet sales team including Angie provided all car information including pricing at front with no hidden costs. Thank you!

Response from Browning Mazda:

Thank You for sharing you car buying experience with our internet Department,and Angie. Happy Holidays

"Great Experience"


Edward Southfield

from Long Beach, CA

Recommended? Yes

Purchased? Yes

11-21-2014


Overall Rating:

Customer Service:

Buying Process:

Overall Facilities:


Dealt with Aaron Ortega and the sales manager, bought a Mazda 3 and love it. Very little haggling necessary, got a good price, waits now to

Response from Browning Mazda:

Thank You for your Business, hope you had a great experience, Please tell your friends. Thank you Ed Southfield

"Twice As Nice As Expected!"


Edward Southfield

from Torrance, California

Recommended? Yes

Purchased? Yes

11-26-2014


Overall Rating:

Customer Service:

Buying Process:

Overall Facilities:

While most people dont have the ability to walk into dealership after some research on the internet and purchase 2 cars at one time, thats exactly what happened to me!! Thats just how welcoming, un-pressured and honestly pleasant this experience was! After 17+ years of driving Toyota automobiles.....we wanted a change and found that Mazda more than fit the bill! After dealing with an old friend in "the business" for those years, you can imagine my hesitation in walking into a dealership without knowing a soul, Angie, Brian, and Steve put a halt to that hesitation immediately, He was friendly, informative and above all, REAL! A no pressure, more than pleasant experience. I would definitely recommend Browning Mazda to any and all!! We LOVE our new cars and are proud to now call ourselves a Mazda family! Make sure To Go To True Car! Browning Mazda has the best prices!

Response from Browning Mazda:

Thank you for the Great review about Angie,Brian and Steve and your business. Now your a part of the Browning Mazda Family

"Great Service And Prices! See Brian!"


Edward Southfield

from Hawthorne, California

Recommended? Yes

Purchased? Yes

11-21-2014


Overall Rating:

Customer Service:

Buying Process:

Overall Facilities:


This is the best dealership weve ever been to! Brian was very helpful and we were in and out in under 3 hours. Financing was SMOOTH. There were no gimmicks, guilt trips, or excess time wasted on trying to sell us things we didnt need or want. If I could give it ten stars I would!

Response from Browning Mazda:

Thank you for your great experience at Browning Mazda, Please tell your friends. Thank You Ed Southfield

Contact This Dealer

Send Us Feedback ×


Locating Vehicles In Your Area