"Excellent Service "
11-16-2016
I like that from the time I walked in I was welcome and treated great all the staff was nice and made sure I was being help or made sure I didnt need anything
"Great Service"
My experience once again was very pleasant it had not been in the past but I must say things have improved greatly
"Great Service Advisor And Mechanic"
The mechanic took the time to ask me what the problem was with the minivan. We went for a test drive to get a better understanding of the problem and he even asked for advice from another mechanic. Great job the problem was solved.
"Best Car Dealership Ever!"
Everything it was a good experience!And my sales person Rodney was awesome, he made my experience very easy!I will recommend him to all my friends!
"Great Customer Service."
The helpful assistance I received from service rep Archie was greatly appreciated! His professionalism and customer service expertise were surely apparent.
"Great Service, Clean Facilities"
Drive my car in and speak with service rep right away. Nice waiting room. I also like the occasional newsletters by e-mail with good information, which is helpful.
"Great Service, Facilities Comfortable, Coffee Area"
Im comfortable and have been for years. Service is very good. I come far for my car and all the cars I had.
"Just Great In Every Aspect Of My Experience."
At the service desk the gentleman told me I would be out by 9:00am and he was true to his word.
"Great Job"
Very timely and accurate service. Accurate quote for work but I paid even lower than expected. I would highly recommend this dealership.
"Great Service!!!"
Rodney helped me to find a car within my price range that had what I wanted in it. He was awesome because I was picky and he found just what I wanted.
"Great Repair Experience!"
08-14-2015
Very professional, quick and painless. Brought my Rav4 in for service to an intermittent start issue. Center City Toyota found a defective battery and I was good to go in no time.
"Standard Service"
Jim was of great assistance both at greet and pickup. He addressed my concerns and made adjustments to my satisfaction.
"Friendly & Professional"
The customer service reps were very friendly and professional. Customer waiting area provided all the amenities (WiFi, complimentary tea/coffee and clean restrooms) for a comfortable wait when I came to pick up my Toyota.
"I Love My First Car! "
What I liked about my experience was that Rick Roy (my sales person) really listened to what it was I was looking for for my first car. And, that he delivered on that, because I love my Toyota Yaris.
"Great Service"
08-05-2015
good good good good good good good good good good good good good good good good good good good good good good good good good good
"A Pleasure To Do Business With"
very understanding service representative,reliability on repairs, on time and correctly estimated. Excellent prior service records kept on my car and helpful suggestions for preventative maintenance.
"Great Service & Clean, Spacious Facilities."
I like the whole layout of the service department and waiting area. Spacious. Can do productive office work while waiting. Good area for computer work. Bathrooms are great. Kitchen area is nice. Everybody is nice & friendly.
"Excellent Service, Very Professional, Fine Atmosph"
Whether in an emergency (such as yesterday) or for a routine service appointment, I am so pleased that Central City Toyota has always been there to accomodate my needs. I frequently share the great experiences that I receive with friends, family, and co-workers and also invite them to see for themselves. I can truly not be more satisfied!!!
"Great Service, Comfortable Facility Whil Waiting."
08-03-2015
Brian was professional, courteous, and told me what to expect. Service was top notch. I have been taking my car to this facility for the past twelve years.
"Fantastic People"
08-03-2015
The People. From the time I checked in, until I picked up my car, everyone was extremely helpfull. Especially Joe, who took me to work in the shuttle and remembered exactly where to drop me off without having to ask, and Frank Garthwaite, who has been taking care of my car from the day I bought it from you 11 years ago.
"Great Service, Excellent Facility, Great People."
07-29-2015
Professional, efficient, fast. All my years doing business the constantly have improved. I am looking forward to a continued relationship.
"Great Facilities, Friendly Staff"
Tim Woodard scheduled my appointment, due to impeding business, I could not remain on the phone. I was received by the service department by Brian MacDade with professionalism and in a timely matter. I was advised of the suggested work, with dignity and honesty.
"Great Service! "
07-27-2015
I must admit I hate getting my car serviced..second only to the dentist but I must admit the service and waiting area makes this a wonderful experience. I will be back.
"Great Service Great Employees Great New Facility"
07-28-2015
Brian made sure my car was ready in a hour or less , last time i dropped it off at 7 am & dndt get it back till 3pm , so this time was great ,Brian , Archie, TiMM Woodard, and the 3 ladies from customer service are always great friendly & knowledge bl and that makes me wanna keep getting my cars from you guys , great job keep it up ,
"Great Sevice And The Worker Are Good"
07-24-2015
They take care of what is needed and lets me know before they do it. Did not have to wait that long.
"Why I Keep Coming Back"
07-24-2015
Professional and courteous service, comfortable waiting area, available shuttle service, accessible rest room, TV at moderate level, and audible announcements.
"Great Service"
07-21-2015
Paid attention to how long I was there. Very friendly and knowledgeable. Very thorough on work. Clean environment to wait for work to be completed.
"Great Service On Oil Change"
07-21-2015
Service was quick and easy, the wait time was not all day for an oil change, in at 9 am out by 11 am
"Excellent Service And Operators"
the time span for the complete job and the maintenance for which I needed to make my auto excel without fail
"Over Operation And Customer Care"
07-20-2015
I was impressed with the professionalism and the way the staff payed attention to my concerns. They were courteous at all times, knowledgeable about my car and aware that costs was an important issue.
"Excellent Service/clean And Comfortable Facility"
07-16-2015
The representative knew what he was doing; he was very helpful and very friendly. The facility is very clean and relaxing.
"All That Tlc!"
All the TLC is wonderful! I called in a panic on my way home from the jersey shore when a light appeared on the dash! Your staffer (Jim, I believe) listened carefully and explained what it meant and reassured me that the car would not blow up on the WW Bridge! The next day, you all squeezed me in and I got the full check and what ever else the car needed---and a super shuttle drive home by another nice guy! Great service, great price, great people! I love you and my lovely 2005 Scion XA!
"Communication Is Key"
The patience and communication. Even though it took them a long time to tell me what is wrong with the car and I did call a few times during the day to follow up every time I called they were just as patient and courteous as the last time. I was getting impatient because I had turned my car in at my scheduled appointment time of 4pm , didnt have a diagnosis until 5pm the next day and I had a rental- I started calling frequently in the afternoon because they would say "give me an hour, give me an hour or so" so I called back a few times to see if I still need the rental. Everytime Brian stayed calm and patient with me even though you could hear how busy they were. Also during the original repair my windshield was accidentally broken Brian was upfront with me and worked with me in terms of dropping off my car and getting it fixed.
"Service This Time Was Ok"
Thing happen, but I was a little upset because i had a appointment on Friday June 26, and the car was there until 3:00. I had to bring it back on Tuesday. I think i should have been call early to let me know my car would not be done that day. I had to call around 1:30 to see where things were. This will not stop me from come to have my car service,
"Excellent "
When you tell the customer that his or her vehicle will be ready at certain times,we make our schedule accordingly, the vehicle should be ready to go at that specific time.
"Great Service "
very pleasant experience at 7:00am , quick and easy drop-off for service. Car rental was a smooth transaction. employees were very friendly and professional. Jim at the service desk, called me later with an update and status of the work being performed on my vehicle. thanks !
"The Staff Provided Excellent Service."
06-24-2015
The Staff provided Excellent Service. They were professional, courteous and knowledgeable. The price quoted was accurate. The estimated time for the completion of service was correct. The staff answered all of my questions. They provided me with the information I needed to make the decision to purchase the car I brought in for a pre-purchase inspection.
"Satisfied Customer "
06-23-2015
The waiting area is very comfortable and designed with the customer in mind. The staff is very friendly and I love the shuttle service.
"Five- Star Professional And Personal Service"
06-23-2015
Nate was very gracious and made scheduling easy when I spoke to her. Frank G. was ready for me and addressed every issue in his usual cordial way. If Frank werent available, I know I can always depend on Brian. I appreciate the personal touch.
"Car Care"
06-22-2015
The representative that took care of me (Archie) for very polite and kept me informed of everything that was needed for the care of my SUV.
"Excellent Customer Service"
06-15-2015
I was given a free loaner when the time to service my car whats going longer than expected. also when I returned to pick up my car I asked a question about fog lights and now the service manager will replace them at no cost because it should have been captured as an inspection item. now thats excellent customer service.
"Overall Experience"
06-15-2015
Salesman was helpful and there enough coworkers on hand to handle the details (such as a notary to verify a copy of the power of attorney needed).
"Great Service "
06-12-2015
There was no pressure to buy any car , it was such a relax atmosphere. My sales guy Rodney was very accommodating.
"The Service Is Great"
06-11-2015
EVERYONE WAS HELPFUL AND RESPECTFUL. BRIAN WHO DOES MY PAPERWORK IS VERY HELPFUL. HE TELLS ME HOW MUCH THE COST IS, AND THEY ONLY DO THE NECESSARY WORK. I TRUST HIM AND ALL THE MECHANICS THAT WORK ON MY VEHICLE.
"Great Customer Service"
06-09-2015
I got there on a Saturday morning @ 7:29 AM and there were 11cars in front of me.I just knew I would be there for day.Just needed 5 mos maintenance check.Archie was very nice and told me I should be out by 9:30 am. My first experience was pain free.All the service people were great and couteous.
"Love This Dealership"
COMPLETED WORK, iNSTEADOF HAVING TO WAIT, DROP OFF AND PICK UP AT MY DOOR WAS WONDERFUL, AND CAR WASH EXCELLENT.
"Great Service"
06-05-2015
You took me on time and finished by the appointed time, You explained to me what service needed to be performed.
"Awesome Service"
06-05-2015
The ability to access the internet while I waited and the detailed consult of what was needed on my car.
"Awesome And Efficient Service Center"
06-04-2015
I appreciated that without an appointment, I was able to drive into the service center, be greeted in a friendly manner by the Service Center staff. After explaining why I was in the center, I was advised how long it would take and how much it would cost for my repair. Both were exact!
"Great Service, Spotless Garage, Efficient Mechanic"
the personal concern for our situation. Being without my truck for over 5 months was annoying...the asst manager Frank and customer service rep Shannon made it all bearable. I cant say enough good about them.
