"Terrible First Exerience"
10/9/2017 Very poor experience. Had a scheduled appointment on Sunday, 10/8, which was confirmed by an early call from the dealer that morning. Was very clear what model we were interested in. Arrived on time to be told the "product specialists" were running late. In addition, the sales person was unsure if the model we expressed interest was available, even though we saw it in the lot. No contact while waiting, even though the Mercedes personnel out numbered the customers. Twenty five minutes later we left, will not return.
"Mercedes Of Massapequa"
The service team was great. Nothing to worry about. Frank Mazziotti, Service Manager, took care of everything He was courteous and professional.
"Recall Service Repair"
I brought my car in for a recall service repair. They were able to fix the issue and I was very satisfied with the service provided.
"Fabulous"
Wonderful dealership, very accommodating & friendly
"Mts Kathleen Fritz"
A wonderful experience at Mercedes of Massapequa. Outstanding customer service from every Person I met. My sales person Jason did an outstanding job In helping us select a. Vehicle and closing the deal.
"Best Service"
Kwang is the best in taking care of his customers. He got my loaner ready but my car was ready . I Dodi not need it.
"Mercedes Benz E350"
Excellent service,as usual Sales team, no follow through Disappointing Leased Lexus instead Poor sales follow up However, love your overall service and Vivian specifically, but will still consider Mass Benz for my next purchase.
"Professional Service Advisors -"
Convenient, god location, friendly employees, especially car loaner personnel. Quality of labor/repairs not so. Luckily, they have outstanding service advisors who will follow up to make sure your vehicle is serviced to the best of their knowledge. In my case, service advisor Mcguire showed his professionalism throughout the process. He would be a reason that I would return to this location.
"Great, Friendly, And Helpful Service Department"
Great Service department, extremely helpful with a brand new loaner car waiting for me. Vivian Keshtgar extremely helpful as my service manager as was Kevin when I needed help figuring out how to use the radio Dah!
"Service Experience"
Everything done up to my expectations. Liv, my service rep was by far the best part of the experience. She kept us informed and made everything smooth.
"Mercedes Of Massapequa"
fourth car lease at this location excellent service
"2017 Mbc300"
My experience with the dealer and sales people was awsome
"Professional Experience"
Kristina was very professional and knowledgeable. This service department is the gem of Long Island.
"Cla250 Ice Edition"
Highly qualified personnel Exceptional knowledge on the vehicles I discussed.
"Always The Best"
Perfect customer service, friendly Staff that greets you, no problem getting a loaner and Dwain the best service advisor. Would not change anything!
"My Mercedes"
Luv Mercedes if Massapequa. I bought my first Mercedes here and only serviced the car here. They kept it in such good condition that I was able to trade it in and get a fantastic deal on new car. The service staff is top notch and they treat you like family. I wouldnt go anywhere else.
"Ms. Cami Whittingham"
My service went went and Duane was a great representative!
"Happy Customer"
Peter P. & Ty are Excellent and Professional. The dealership is always a pleasure to deal with. We have purchased 3 vehicles from them. Obviously they always do above what is expected!!!
"Service/repair @ Mbenz"
I had a great experience. Cost reasonable, good customer service
"Service A"
My overall experience was of Mercedes-Benz quality . I found Vivian Keshtgar very pleasant.
"Purchase New Car"
Very friendly sales team and best service. Happy with great offer for new car. Highly recommended for purchasing new car.
"2017 Sl450"
This is my sixth MB purchase and my second from Massapequa. Their service and professionalism is outstanding. Peter Papadogiannis and Debbie Gootos continue to outperform expectations and make it a wonderful buying experience.
"Such A Blessing!"
The is the first time I purchased a vehicle and the dealer was extremely pleasant, courteous and knowledgeable. I definitely would recommend this dealer.
"Mercedes Convertible"
Mr. Kimmel was my salesman. The buying experience was pleasant. He did not push the sale even though I did tell him I was looking at another model car elsewhere. He answered all my questions confidently. Nesevyen, the young lady who sat in the car with me and explained how each button and gadget worked was amazing. She was patient, knowledgeable, and even funny. She set up my app on my phone for the remote start. She gave me her business card if I had any questions after I left with my new car. She was professional and an asset to your dealership. I own a business myself and value great customer service and realize how detrimental it is to make your business prosper.
"Ml350"
Kristina is very helpful and provides nice experience on my visit.
"Knowledgeable And Friendly"
Knowledgeable and friendly staff. Will absolutely use them again.
"Vivian And Dwayne, Always Excellent Service!"
FAST, FRIENDLY AND ACCURATE SERVICE. WILL NOT GO TO ANY OTHER BUT THIS PLACE!
"True Professionalism"
From the moment I arrived, to the point when I picked up my car, I was greeted with smiles. Everyone I dealt with was professional. I couldnt imagine bringing my vehicle for service or purchasing a vehicle from another dealer.
"A+++ Dealership"
Always go above and beyond thanks :) Would recommend to anyone looking or amazing service and pricing
"Service At Benz"
1st time ever i got my car back the same day and they cleaned it!!!!!!!
"30,000 Mile Service"
Car was serviced at 28,000 miles for its scheduled maintenance plan.
"Mb Massapequa"
Fantastic customer service. Recent renovations are great!
"Purchase"
good sales service the process was quick and easy the internet site was accurate
"Mrs. Laura"
Salesman was very good. Overall I am very happy..........................
"Carol Hasenstab"
This team is excellent great to see the dealership get back to 5 Star .. I left awile ago to go to Rallye then last year I Met Mr Merdock he sold me my 7th Mercedes I visited the dealership because I live down the street . I had my first service and from the minute I pulled in Kevin Greeted me, then Rebecca assisted me ... I am a loyal fan!!! Thanks again
"Service"
Excellent customer service. Took time to explain so issues I had.
"New C-300"
Excellent dealership service. Car was exactly as I wanted - color, features and extras - all at the price I was looking to pay. Approval process was a breeze.
"Service"
Excellent service and the people were very helpful to me in a bad situation for me
"Very Satisfied Owner"
Wonderful customer service! They truly cared about making repairs as easy as possible. Everyone was very friendly and personable-called me by name which was refreshing and reflected the level of care received here. Well done!
"Customer"
Salesman was very patient and helpful and did not push the sale.
"Annual Service And Inspection Gla250"
100% satisfied with service and attention received from all involved.
"Repair A Tire"
Customer service rep, Rebecca, was knowledgeable and thorough. I had an appointment to fix a slow leak in a tire. Not sure why it took 2 1/2 hours ...
"Lovemycar"
Everyone is professional, helpful and the best dealership I ever delt with!
"Mb Of Massapequa"
It is always my pleasure to visit MB of Massapequa. Outstanding service, friendly employees always smiling!
"Mercedes-benz Of Massapequa Is Outstanding!!"
Mercedes-Benz of Massapequa continues to be the premiere location for me to lease and service my Mercedes-Benz cars. Ive been an extremely satisfied customer for over ten years, and I recommend the dealership and its employees without hesitation or reservation!!
"Cla 250 2016"
the facility was immaculate. the staff was a "10". they were caring, informative, attentive and highly knowledgeable. i had been to many dealerships prior to my visit and finally found my connection with massapequa mercedes. my salesman was amazing.
"Outstanding"
10-27-2016
Terrific service! Everyone was knowledgeable and helpful. Great customer service as always.
"On The Road Again"
They never let me down, they went out of the way to get me on the road again
"Service"
My service rep Vivian K was excellent. She made the process so easy!
"Mercedes"
Service was great Work done in a timely manner Love the new waiting area
