"Great Car Buying Experience"
MBZ Valencia provides a professional yet comfortable and personal experience to its clients. The car buying process here is fun-not stuffy or stressful. The sales and finance departments took great care of me. They were efficient, honest and didn’t waste a moment of my time. Thrilled to have a relationship with this dealership.
"Over The Top! Exceeded All Expectation!"
10-30-2017
Tony & Jose exceeded expectation from A-Z. From the moment I walked through the door till the time I left, the customer service I received was top notch. My time was respected and my needs were met.
"Great Service "
10-30-2017
My service advisor Jazmin Quinto was greatly helpful. I had a stuck sunroof, so I made an appointment that morning and Jazmin couldnt find it in the system but was still able to take me in and give me a loaner until the car was completely fixed.
"The Best Mercedes Dealer "
10-30-2017
As soon as I pull in to the service department. I am met with a smile, and told “I will have a Service Adviser shortly†The Service Advisers are fast and friendly. The Loaner Car Dept. is extremely fast and friendly. I love the espresso Room and a nice new loaner car, to start the day. The repair is always on time. We are always treated like Royalty at V.M.B.
"Great Service"
10-25-2017
Had the pleasure of dealing with Ryan, This is my third Mercedes from the Valencia location. The service is why I continue to come back car after car.
"Bob, Marketing Director"
10-25-2017
I usually expect that when you get to a dealership for service you have to wait. I found that the service department provided fast and courteous service to get me in and out of the dealership.
"Seevice Excellence "
10-25-2017
Everything. Ryan does an excellent job always!!!He is very helpful and accomodating ... The service is great.My car operates really good.
"Service Department"
Bill was amazing. No wait time, got in and out quickly. Ive worked with him the last few times now.
"Excellent Service, Attractive Facility"
10-20-2017
My service advisor - Matt Geisser - takes car of my automotive needs and follows up. Attractive facility with comfortable waiting area and amenities.
"Great Customer Service "
10-18-2017
Excellent service with great pricing, on time delivery and wonderful follow up, would absolutely refer exactly what I was looking for
"Superlative Service"
Ryan and Bill are the best. Staff are friendly, knowledgeable and engaging. All appear dedicated to providing great customer service. When current lease on personal vehicle expires, I will definitely include the dealership among my choices for the next car.
"Great Service "
Great service by my service writer. He was very knowledgeable and helpful. The tech was very helpful as well by explaining in detail of the work performed.
"Great Service"
10-12-2017
Very professional - I purchased my car and have my car serviced here. The staff was prompt to respond to my questions and very on-top of the repairs. Id definitely recommend their service.
"Great Services"
10-10-2017
Bill help me fixed my tired very supported and helpful. I drive 30 min to come to Valencia Dealer because your team always takes care of me made me feel part of your family. I am bless to have a team member like BILL helping me he is an Amazing leader. Please recognized him.
"Professional, Friendly Staff"
10-09-2017
Staff there were all very friendly, attendive and professional. They made the whole process fairly pleasant from giving me a good deal, to having sufficient inventory and answering my questions.
"Honest Sales"
10-09-2017
My sales person Tim went the extra mile to try to find a sprinter that fit my needs and budget. He was very straight forward and upfront about cost. I felt he was very honest.
"Great Customer Service, Clean Facility"
10-09-2017
Quick check in and very polite advisor, Ryan Helquist. He took the time to advise me what was included with my B service and then followed up with a phone call to explain additional repairs needed.
"Great, Honest Dealership"
10-09-2017
I bought a used car from here the maintenance light was on indicating the car needed basic maintenance. Salesman (Fabio) went above and beyond to make sure the car was perfect before handing over the keys. They did more than a basic service, they did a major service interval including bleeding brake fluid. They really did more than expected. Also, the guy in the back that does the paperwork was very straightforward and didnt try to sell me on a bunch of unnecessary extras that most dealerships try to pressure you into.
"Excellent Service"
10-05-2017
Bill Parks was wonderful and kind. I believe my appointment was not in their system but Bill handled it very professionally. Thanks so much Bill.
"Fast Friendly Service!"
10-05-2017
Fast friendly and repaired on time. Fixed all issues I needed. Called when ready and email/text alert is a great feature.
"Great Service"
10-05-2017
Very easy to work with, the facility is nice and clean. Bill and Matt are very knowledgeable and easy to deal with.
"Excellent Customer Service"
I was very impressed with the outstanding customer service provided and the speedy and efficient transaction. I would especially like to commend Jordan Ibrahim for his professionalism and superlative skills. It was absolutely a first class customer service!!
"Great Service"
Told me right away that they were backed up and would let me know as soon as possible what was wrong.
"Clean Service"
Schedule was kept within the allowed time and work was done on professsional manner. Car wash washed and cleaned as if it is new.
"Great Team Work"
My car is going on 10 years old. After waiting for AAA 3 hours to see if it was my battery and finding they could not tow with the steering locked; a couple in the parking lot recommended I call Mercedes toll free number. I Googled and found the number immediately and was helped and taken care of within 30 minutes. They stored my car on Sunday until Monday morning when the service department was open. I received a text from Ryan that he had possession of the vehicle and it was being taken analyzed. Ryan called and gave me an estimate which was right on the money. In 2 days my car steering was repaired, cleaned, and ready for pick-up. Thank you!
"Professional Courteous, Efficient, Friendly"
Professional, Courteous, Efficient, Friendly My service provider, Matt, was excellent. I couldnt have asked for a better experience. All my expectations were met.
"Great Service And With A Friendly Crew"
09-28-2017
Always friendly. When ever I am at this dealership I am at peace knowing I am being taken care of by good professional hands
"Great Salesman, Improve Experience With Financial"
09-28-2017
Fabio was my salesman, he was great, knowledgeable and ready for the sale. He was amazing!!! Fabio did everything that he could to make sure I was happy at the end of the sale
"Happy Service Customer"
09-28-2017
As a previous Lexus owner I think your service is just as good thank you i was very very satisfied
"Merceds Benz Of Valencia -"
09-28-2017
This is the only time my service advisor I felt was caring about her job, taking care of my car in a timely manner and communicating. In the past, Ive been lied to twice blantly by a service advisor. I have had a service advisor go out of his way to not be responsive or communicative to either myself (the client) and or another dealership which tried to work with the service advisor on securing information your service advisor seemed to lack. I only came into the dealership as I didnt want to drive my car 7 hours to another dealership where Ive always been treated with respect and the way in which a customer should be. Jazmin taking care of me, changed my outlook on this dealership. You can thank her for the fact you are getting a 4.
"Friendly Service"
Check in was fast, everyone is very nice and I feel like way more than just a number. MB Valencia is the best dealership Ive ever dealt with.
"Great Service And Wonderful Dealership"
09-25-2017
Every aspect of my appointment was excellent. My service advisor was very nice and efficient and showed me where I could wait and help myself to refreshments and he updated me as to when my car was going to be ready, that it was being washed and it would be only another 10 minutes.
"Great Service"
09-22-2017
It was for battery replacement. Technician arrived at site quickly. Job was well done and completed in a few minutes . Friendly technician.
"Great Service "
Had a great customer service experience with Ryan in service. Ryan is very knowledgeable and trustworthy. I have been going to him since 2011. I wouldnt go there if It wasnt for Ryan.
"Leasing Experience "
Easy to talk to. Informative, great customer service. Would recommend to friends and family. Trying to fill in 20 words.
"Great Experience 100% Top Drawer"
09-15-2017
This is actually the second car Ive Bought from this dealership It was a very nice experience and I will be back for my third car
"Clean- Fast- Facilities"
I liked Bill Parks and his way of conducting the services I did not like the way Bryan ? linquest ? way of doing business.
"Clean An Organized "
I appreciate the problem was corrected by Mercedes. Not really sure If i would return for service .Wasnt able to program remote.
"My Favorite Sales Representative "
09-13-2017
Ive been a satisfied customer since I leased my first MB from your dealership. This is my firstl purchase. I consider Mein Apuya my personal sales rep. He always takes time to give me the BEST deal. The paperwork is done in an expeditious and professional manner. I drive all the way from San Bernardino because for me it is worth it if Im saving money. Mein has always been attentive, he makes you feel special. Im saddened to say that I wont be heading your way anytime soon. I finally have my retirement SUV.
"Great Service And Experience"
09-12-2017
Excellent reception by salesperson Fabio. First time at the dealership and was great experience. He was straightforward and thorough in explanations about purchasing the car. Resulted in me buying the car I was looking at.
"Disappointed "
I brought the car in for a squeak and a rattle in the top. They only fixed the rattle. They said that it would be another service charge to fix the squeak. This is the reason that I have not been back. I have decided to bring the car back in because it is still squeaking. Also the wind shield wipers have stoped working. I dont mind paying for parts for the squeak but I dont think that I should have to pay for another service charge. Hopefully you can do better this time.
"Great Service"
Everybody is very courteous and professional from the people who receives your car upon arrival to the staff at the Loaner Dept. Matthew G. has great customer service.
"Nice People. Good Service."
They have nice, friendly, people. The service that was provide was really good. Knowledgeable staff that fixed my car perfect.
"Awesome Dealership!! Awesome Sales People!!!!!!!!!"
09-07-2017
Ryan Helquist is awesome!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Clone him. William Musa is Super Awesome!!! Valencia should be your first choice to by Mercedes Benz Submit is not working on this Survey!!
"Nice Experience "
09-07-2017
Jim our sales guy was kind, courteous and honest. Would highly recommend him and Mercedes of Valencia. Love our New GLE.
"Transparent And Accommodating"
09-05-2017
I really appreciate the level of care, patience and transparency of our sales rep Fabio. He was incredibly diligent in trying to both match my needs and ensure I had the appropriate fit both financially and personally. He is responsive and made the experience less difficult.
"Great Seevice"
Super easy process. Great customer service. Fast easy process. Fast easy process. Fast easy process. Fast easy process. Fast easy process.
"Excellent Customer Service, Clean Dealership...etc"
Our sales guy Fabio. He was a pleasure to work with and understood what we wanted and went out of his way to make sure we got it.
"Great Sales Experience"
Jordan was the ultimate professional. Kind and courteous and he made the process so quick and easy. Jordan makes buying a car fun.
"Great Salesman And Service Manager"
Jim was very willing to help us make our decision. We had visited the dealership in May and he called us in August when a car similar to what we were looking for came in. We appreciate that he was still looking for the vehicle we wanted.
