"Worst Dealership Experience, Never Buy Gm Again."
The worst dealer experience Ive ever had. Bought the new volt from Raymond Whipp and was promised a full tank of gas and charge. Was sent home with empty tank, the next day and following week Raymond didnt return my calls and never got that full tank of gas I should have had when buying or leasing a brand new vehicle from a dealer. Then the car was rear ended, decided to use the same dealer I purchased from which turned out the be the worst nightmare, over 10 visits and body shop still cant get the repairs right, i was delayed 2.5 weeks where vehicle was not touch because the previous dealer was bought out by Simpson Chevrolet then the body shop went through 3 managers which delayed the repair even longer, by the time I got the car back 3mons later everything was mis-aligned, second and third visits were because they broke interior pieces and put them back on the car, 4-5 visits to replace the damage left taillight which was not touched in the accident, broken rocker panel and more interior panels that decided to fall off on its own due to broken clips from removing and replacing. 6th visit notice bumper paint was rubbing off and backing itself out, turns out again broken clips, new bumper cut and modified just to stay on and 7th visit turns out their frame machine was out of calibration which needed the oem to come in and re-calibrate. Many more visits due to rust caused by incorrect aligned tail light and trunk lid. The 1st three months they didnt even offer a rental car when they told me i will have the car back fixed in one month. 20k miles in the 2016 volt died on the freeway with 0 power, towed to same dealer to find a internally shorted voltage regulator, told it was close to $30k msrp part covered under warranty. Then turns out there is a bad squeaking noise in the rear of the vehicle, been to same dealer 5 times for this issue, 1st was told it is known issue and a bulletin was out and they can fix, 2nd visit right after the 1st for same reason was told axle needs drilled to put more grease in, again known issue. 3rd visit the right rear axle was to be replaced but sent home and told to come back because a set of bolts to hold the axle up was out of stock, 4th visit they replace the whole rear axle and still did not fix, 5th visit turns was told that its the actual body that is making the noise and that they have seen this same issue before and the body shop fixed due to some bad weld. Recently the vehicle has been at this shop for 3 weeks, was told the body is now fixed but I now have to bring it back next month to get the noise fixed AGAIN because they are too busy. I was told the car is ready and to pick up today, went on my lunch hour only to wait 25mins while others behind me was brought their vehicle. Asked the counter 3 times if they forgot my car to no avail, after 25mins I left Simpson Chevrolet without my Volt and still with the rental car going on one month without my Volt. Even the service manager and body shop manager shook their heads at the troubles I have gone through, one of the service manager even have gone out of his way to see if maybe they can compensate me somehow to no avail, got redirected to the same person that sold me the car whom never contacted me until after multiple interactions with this same service manager then didnt seem eager to help and didnt bother to call me to update me. The service manager calls me 3 times to ask me if anyone has reached out to me, answer was NO... only once after he pesters the sales guy to try to help me possibly trade this car in on another. Seems once they make the sale they forget who you are, typical. WORST DEALER EVER, DO NOT GO TO SIMPSON CHEVROLET IRVINE, YOU WILL REGRET IT. OTHER CUSTOMERS LEAVING THE DEALER ACTUALLY TOLD ME TO TURN AWAY AND GO TO A DIFFERENT DEALER. All issues are documented and service manager can confirm, Never offered anything for all the inconvenience. Will never buy a GM product again due to this experience!
"New Owners, Happy Customer."
I used to come here for service on my truck back when it was just Chevrolet of Irvine simply because the its super close to my work. I never had that great of an experience, but kept coming back because it was so convenient. I got a new car last year in April and came here for its first service but noticed it was bought out by different owners. Since then the customer service has turned around, and I dont feel so wary of taking my car here for service anymore. To anyone who had a horrible experience with the previous owners, I would definitely recommend giving them another shot now.
"Terrible Service (service Side)"
This review is for the Service Department. I made an appointment for 9:30 AM on Wednesday. Dropped off my car with Julio (Service Advisor) on time. He didnt call me all day. Finally I called twice between noon and 3PM, he said he would go check on my car and call me back in twenty minutes. He never called me back either time. So they kept my car overnight. I called around 10AM on Thursday, once again he said he would check and call me back. Never called me back. I called around 2:30 and he tells me they still havent even looked at my car and would check with his manager regarding getting me a rental. Come 4PM hadnt heard back, so I called him and told him to forget it and I would pick my car up and continue driving it with the check engine light on. I am taking my business elsewhere. I emailed the GM and Service Manager and never got a reply from them either. TERRIBLE service. This is the first ever bad review I have written by the way, it was that bad.
"Great Service"
I like the fact the I was able to pick up my car at my convenience do to my work schedule, Mike was very friendly and I was able to keep the loaner until next day at no charge. Great service.
"Terrific First Experience"
01-02-2015
everyone chipped in to overcome some obstacles and challenges from Mark [the owner] to Elmer [general manager] to Bill and Travis in the service department --- great first experience
"Volt Experience"
01-02-2015
Very pleasant but a bit of a long process. No problems at all. Our salesman was very nice and you could tell he enjoyed his job.
"Great Service"
01-02-2015
Mike in service did an excellent job of meeting our needs. We are still waiting to schedule our repairs, but thats due to our busy schedule.
"Knowledgeable Salesperson! Smooth Experience!"
01-02-2015
I visited a few dealerships in the process of purchasing my Volt. Randy was BY FAR the most knowledgeable on the workings of the vehicle. He was also great as a salesperson. He kept the process moving along but put no pressure on me. I felt like he really had my best interest in mind: courteous, friendly, accommodating, especially for my wife when she stopped by. In 40+ years of driving I have purchased more than a dozen new cars for my family. He rates among the best experiences.
"Great Service, Clean Facility, "
07-22-2014
We have a great service from Phil Neuer. That is one of the main reasons why we take our car to your dealership because of the great service we get from Phil and everyone.
"Excellant Service"
07-22-2014
My adviser Dan Tross always greats me right away, writes up my order quickly, keeps me updated and most important of all, gets me out of there with my vehicle fixed and on my way.
"Great Service Department At Chevrolet Of Irvine"
07-22-2014
My Service Consultant (Travis) was great. I have never had a better dealer experience in my over 40 years of driving.
"Quick And Excellent Service"
07-17-2014
Quick and simple service. We can knowing exactly what we were looking for and when the model we wanted was in the middle of the showroom floor, they cleared out 3 cars to get it moved and ready for us. Great service.
"An Excellent Buying Experience"
Joe Burgess was the best salesperson I have experienced. He was very knowledgeable and personable. In the course of going over all the cars features with me, he mentioned the 0% financing special which is what prompted me to purchase the vehicle. If he had not been engaging enough to go over all the car features and been talking to me for an extended amount of time that wouldnt have come up in conversation and I wouldnt have purchased the vehicle. The financing portion of the buying experience was the fastest and easiest I have ever had as well. A very good buying experience.
"Best Car Buying Experience In Orange County, Ca"
My wife and I had a very good experience purchasing a new car from the folks at Chevrolet of Irvine. We would definitely recommend this dealership to friends and family. Thank you for the wonderful car buying experience.
"Great Service!"
07-02-2014
Travis went over and beyond to take care of my service needs and he is a true joy to work with.
"Cyndie Soos Chevy Volt "
07-01-2014
Rotated tires and did recall on battery coolant. My back up camera, I thought was dark and sometimes there is a streak that runs down the screen. The technician explained to me that they were normal. The streak was due to Sun hitting it at a certain angle.
"Superb Service!"
06-30-2014
Phil and Travis did a fine job of teaming up to get my truck repaired before the close of business so I had it for work the next day.
"Chevrolet Of Irvine...."rocks!!!""
06-26-2014
Everyone was polite, courteous, and professional. I was treated respectfully and drove away in the car I went there to see. Cant ask for more than that.
"Chevrolet Of Irvine Service"
06-26-2014
Good work I can trust, friendly and helpful service rep (Phil) handles my account, shuttle to get me back to my office. Happy customer.
"Very Clean & Organized Shop."
06-26-2014
Very good but not pleased with the extent of repairs needed on such a low mileage 1.4L Turbo Chevy Sonic. Front air dam bottoms out on all driveways too.
"Good Service, Could Have Been Faster."
06-24-2014
Since I had an appointment for the service I felt it took a little long until the work was finished.
"Service And Then Dreaming In The Showroom"
06-24-2014
I will bring any Chevy of mine to you for service and do. I always walk onto the he sales floor while waiting. I traded my 2009 Corvette for my 2013 Equinox. Note: I would not consider buying my next Corvette from you if you expect me to pay any dealer markup regardless of how much I like your dealership.
"Dependable Car Service"
06-24-2014
It is always easy to make a service appointment. I can depend on it that the work will be done properly and as requested. My car is always ready in a timely manner. Friendly and courteous service reps.
"Great Customer Service "
06-11-2014
Its always a wonderful experience, and this time was no different. You guys set the bar on what customer service satisfaction is all about! Keep up the good work!
"Friendly And Knowledgeable Sales Team."
06-06-2014
Your sales team was excellent. Willingness to follow up with me to set up my phones and show me how to use some of the other " bells and whistles" on my car was well above expectations.
"Great Service"
Phil was very accommodating and helpful. I did appreciate the shuttle service to and from my home to the dealership.
"Great Service"
06-06-2014
Your Collision Center did an excellent job on repairing the hood and windshield glass for my TradeBlazer. They did it on time and at a fair cost.
"Great Service "
My Yykon overheated due to a broken hose. I had it towed there and they had it fixed and ready for pick up in 3 hours. Amazing same day service. I dropped it off at about 1PM and they had it ready by 4. Great service ** for first time experience.
"Great Deal! Best Salesman!"
05-29-2014
I have always been very impressed with what I refer to as "The McPherson Dealership". That is why I am a repeat customer. This time my deal was even more amazing than last time. My salesman was a breath of fresh air! Excellent!!!
"Disappointed"
I dropped off my car at 7am. George was great checking in our car. had made the appointment for an oil change, the check engine light and to fix our key that has not worked in over a year and a half. George told me that Phil would be my advisor and would give me a call. He was scheduled for 10am. At 2pm, I called to find out what was going with our car. Phil was busy helping someone and had someone tell me that he would call within the hour. At 4pm, I still had not spoken to Phil and I called back. At this point, I spoke with Phil and he said that our car hadnt been serviced yet. I told him that I would need to come get the car and he offered me a loaner. I said that I would be there within the hour. He said that he should know more about our car by then. I called back a few minutes later and left a voicemail to say my plans had changed and I wouldnt be able to need a car until the next day. I never heard back from Phil with information regarding our car. I eventually had to call several times to reach Phil the next day. I finally reached someone in Service and waited for Phil to take the car. It was after 11am. He said that the car would be ready in about an hour. He never told me why the Engine Light was on. When I went to pick up the car, I just went to the Cashier and paid for our oil change. The key had a dead battery which I thought was odd because the key hasnt worked properly for well over a year. The Engine Light was covered by warranty. While we were waiting for our car, we had 2 people at different times ask us our ticket number and that was after I heard the cashier radio it. We, also, watch someone else just walk right out and have their car pulled around by the firs guy who asked our number. I never met Phil and it would have been nice to have had some contact and updates.
"Great Service, Great Coffee"
05-29-2014
You have been my guys for years. Phil was my Service Advisor this trip!. Took me in as a late afternoon drive in, got the service done. Discovered Serp Belt cracked so we did that too. Home by 5:30PM! Way to go guys! Love ur coffee maker in Lounge ALOT!!!
"Good Service"
Brought in car for tire rotation and inspection. To my surprise the car was returned to me with the exterior cleaned. I received and e-mail to bring in the car to have the below checked. Not clear to me that this was done or even the purpose of these checks. CHECK ENGINE, ELECTRONICS AND BATTERY PACK COOLANT CHECK THE SEALANT AND COMPRESSOR KIT EXPIRATION
"Great Service,"
05-28-2014
Phil Neuer was my service writer. He is absolutely the best. He addressed all my issues and made sure that I am happy with my car and Chevy of Irvines service department. It honestly was the best warranty service I have ever had. I will always ask for him when I return!!
"Great Dealership "
05-22-2014
It was a no pressure ever felt by the sale person. My sales person was great he just took what I gave him and he worked his magic . thanks again for the best experience I had ever had in a dealership.
"Best Experience Buying A Vehicle"
05-21-2014
GW was the best. He was very patient with us, no pressure to make a decision. Made sure we new how to operate everything our new traverse had. Thanks GW
"A Job Well Done"
05-19-2014
I bought my car from your dealership when it was in Foothill Ranch and have been having it serviced at your facility, exclusively, ever since. I have absolutely nothing but good things to say about your customer service, professionalism, and attention to detail. I will continue to bring my car to Chevrolet of Irvine for the foreseeable future and; when the time comes, will buy my next car from you.
"Efficient Service"
05-19-2014
I brought the car and regarding a recall. They checked and found no problem. I was in and out in less than an hour.
"Helpful Salesman And Low Pressure Sales"
05-15-2014
THE SALES DEPARTMENT WAS A PLEASANT EXPERIENCE. WE DIDNT FEEL PRESSURED TO BUY SOMETHING, HOWEVER, WE RECEIVED ATTENTION FROM A KNOWLEDGEABLE SALESMAN. THE SALESMANS KNOWLEDGE WAS EXTREMELY IMPORTANT FOR US TO MAKE AN INFORMED DECISION TO BUY THE VEHICLE.
""red Hot" Camaro"
05-19-2014
Chris and John provided us with incredible customer service. Our experience went very well and we love our new car. Bravo Zulu!!
"Great Service!"
05-14-2014
We enjoyed our experience at Chevrolet of Irvine. Wonderful, knowledgable and friendly sales people. The only area where I would recommend improvement is the length of time we had to wait for the purchasing paperwork to be done. But we understand you have a new computer system and that takes time to learn!
"Exceptional Experience!"
05-14-2014
Our overall experience with Chevrolet of Irvine was superior. We initiated our contact with the dealership through a web inquiry. Your salesman, Randy Pittner, followed up on my request quickly and was extremely helpful. We then visited the dealership and Randy was very helpful working through our list of requirements and ensuring that we got the car we were looking for. From there, the entire team made our experience exceptional. You handled our trade-in, located the car we wanted, and financing quickly and efficiently (thanks). The entire team is to be commended for their efforts. Lastly, Randy made sure we understood the ins and outs of our new car and how the dealership is there to take care of us in the future. My wife and I will recommend Chevrolet of Irvine at every opportunity. Thank you.
"Easy Peazy!"
05-08-2014
Alex, John and the finance guys were all so down to earth and friendly. This was a no BS deal and not stressful at all. My husband is a numbers guy and recognizes a good deal when he sees it and he definitely saw this one. Thanks guys!
"Real People, Great Service!"
05-08-2014
This was a smooth transition everyone was friendly and did their best to get us out of there as quickly as possible as we were on a time crunch. Even the finance guy was helping out, he was very quick and efficient! Everyone is so down to earth at this location I would definitely come back and we drove up all the way from Chula Vista!
"Great Sales Reps"
05-19-2014
Sales staff was fabulous! Alex and Jorge were friendly and accommodating. The Sales Manager....he was another story. It was all about him! Should always be about the customer.
"Great Service"
05-06-2014
Was met promptly by service writer and was given an estimate. Work was performed well and on time and vehicle was immaculate when returned to me. The service department called a few times to advise of progress and when the vehicle would be ready. Staff was friendly and professional.
"Great Fast Service"
05-08-2014
Came in for a oil change and they told me a bearing in the wheel hub was out. They ordered the part and I came to drop off the car and they gave me a free rental for the day. The next day my car was fixed. I was very pleased with the way they treated me. Phil in service was awesome
"Great Service"
05-06-2014
Randy and Ricky were very professional and provided excellent service. I would definitely buy another car from them even though there are two Chevy dealers closer to my house.
"Routine Service Of My Colorado"
05-01-2014
Mike Burroughs was very helpful in getting just the service that I needed. My truck was ready on time as promised.
"Everything Great Except Took Longer Than Expected"
Everything went well except it took about an hour longer than expected (I was waiting). The customer lounge is first rate (really like the computer table and the excellent WIFI). The mechanics did a great job.
"Great Service But I Want To Rip My Ears Off."
I have new brakes and rotors, they currently squeak and hum. I asked that the dealership take a look at the issue but the sounds continue. I dont think there should be sounds with new parts. My old brakes didnt squeak until they were at the end of their life. Im disappointed that this continues to be a problem especially since I paid several hundreds of dollars on the previous service.
