"New Car Owner"
04-26-2017
When I was married, my husband handled all of the car business. After the "D" my son, who worked at a dealership handled everything for me. Neither of the above options apply any longer. I turned my attention to Barton for many reasons, the list is long. My expectations were not high, and I honestly shopped around, again for many reasons. I was approved at 2 other dealerships with many hoops to jump thru. Some, even illegal, like being forced to purchase an extended warranty on a used car or I wouldnt get approved. I did my entire car deal with Jason Barton over the phone via TEXT! Who does that? They did. Jason got me into a 2017 Chevy Equinox lease for 2 years AND lowered my payments. The entire team was nothing short of amazing. Once I stepped into the dealership to pick up my new car, I didnt even pick it out.... its beautiful, its loaded, I love it! I may just have Barton pick out my next car too, and EVERY ONE after that .... every 2 years. Thats how well my experience at Barton Chevy went down. Thank you Jason Barton and the entire team at Barton Chevrolet and "Cadillac" (hint, hint).
"Barton Chevy"
Friendly staff on site who are willing to help when necessary. Ross in sales is excellent and the service department goes out of their way to make the process go smoothly.
"Friendly Fast Service"
We are returning customers and were treated very well. Lori helped us, she was great. Also Angelo and Randy the manager. They followed up with me nicely and have provided great service in the past.
"Clean Facility"
Dennis, Jamal and Don always treat me like family. The service area should be move back to the old building. We were able to see and thank the mechanics face to face.
"Great All Around "
04-14-2017
The staff is pleasant, always helpful and make it their priority to serve and make your wait there comfortable in all aspects.
"50,000 Mile Service"
Great service dept. Dennis always gets me in with a laugh. Service was fine. The detailer for the auto butler looks like the person was not paying attention. Looked at possible trade in. Kind of wish I could of got to who I needed at 1st request. Dont understand why I had to repeat my self to everyone just to talk to finance
"Great Service,clean Facilities And Friendly People"
From when you drive in and drive out from beginning to end a great experience. Very Knowledgeable and friendly personnel every time.
"Exceptional Car Buying And Care Experience "
Shane at the service desk takes care of all my car needs. Everything is done efficiently and my SRX continues to run like new.
"Good Service"
Easy to check in and pick up vehicle. Truck was done when I was told it would be. I had just come off a long trip and truck was dirty. Truck was returned to me washed.
"Outstanding"
The sales team was outstanding. Each step of the purchase was done with ease and professionalism. Thank you.
"Would Never Purchase From Barton Again!"
Buying a car can be a stressful experience in itself, Buying from Barton Chevrolet made the experience even more stressful and frustrating! My sales man Phillip was the only saving grace in this experience. I drove from NJ to purchase a 2014 GMC 1500 from Barton, my first trip we could not come to the correct agreement in price, which was completely understandable, however Cherokee from the finance department was unprofessional in the way he dealt with the situation, made me feel like I was wasting his time and was not pleasant at any point during our interactions. I left the dealership without a deal that night but I decided the next day to call and accept the price discussed. It was brought up and seemed to be held against me that we could not agree on price the first day throughout the entire process. Moving forward and dealing with the finance department is where the entire experience became unpleasant and stressful. 5 calls to the finance manager yielded no return call or interaction with the finance manager at all, the only time I was able to get the manager on the phone was when I would not leave my name and said I needed to speak to someone right away. I was never informed of anything that was going on with the financing or loans throughout the process until I already had insurance on the truck in their lot and was scheduled to pick the truck up. I was using a co-signer for the truck and they went out of their way for me to sign paperwork for me, it was an hour and a half drive for them to get there, the dealership knew the day before they would be arriving before work to sign yet my co-signer still had to wait 40 minutes until they signed the first piece of paper, the lack of preparation on the dealerships end yielded my co-signer being 35 minutes late for work. On the delivery day I arrived to sign paperwork and pick up the vehicle. Paperwork was not prepared correctly, documents were missing, and additional fees were slipped in without me being informed of them at all. The finance team mentioned multiple times that they are under staffed and did not seem to mind that my experience was not a positive one. Overall I could never recommend Barton Chevrolet to anyone, if it was not for Phillip trying his hardest to make to most out of the situation I would have ended the deal and walked away. Unprofessional, unpleasant, and unreliable are the words that best describe my experience.
"Paul Norton"
08-10-2016
Ryan went out of his way to provide the best truck and best deal on their truck & mine. Even though I didnt purchase yet, I am recommending them to everyone
"Terrific Experience"
04-22-2016
We were extremely pleased with our experience at Barton Chevrolet, in particular, with our salesperson, Phil Knight. Mr. Knight was knowledgeable, courteous and patient. We would recommend Barton Chevrolet to our friends, and suggest that they work with Mr. Knight. Thanks, Phil! Stan and Cheryl
"Amazing"
we have been doing a lot of looking around for a replacement car, lots of on line shopping and pricing, visited a couple dealers and both the pricing and the salesmen service was deplorable,....and then we walked into barton birds chevrolet to test drive a chevy trax, and our lives changed...awesome welcome, awesome explanation, awesome pricing, everything we ever thought we would see when we bought our next, actually even exceeded all our expectations....thank you
"Very Good Experience"
Purchased a 2015 Chevrolet Equinox 2LT, GM Certified. Salesman Anthony B., top shelf individual! I was looking on line for two weeks, went to two other Chevrolet dealerships which had good selection but not good price. Barton Chevrolet had what I wanted, went thru the ritual, got a fair price and made the purchase. Salesman spent more than 1 hour explaining vehicle to my wife and I during pickup. Very nice people at the dealership; I am 3 time Chevy GM Certified purchaser, had not needed to ever use warranty, notified and completed two recalls over 10 years, satisfied - loyal Chevy driver.
"Great Service"
03-02-2016
The body work was completed to its original form! The vehicle was completed clean to almost showroom condiction! The service engine code was also checked!
"Great Service "
02-23-2016
Very friendly and helpful.. My salesperson was very thorough and informative as well as available when I called with questions
"Sales"
All my questions about my car were answered right away, I called back to my salesmen with a question which he answered while we were on the phone.
"Excellent Customer Service"
Barton Birks is always courteous and responsive to our requests. Thats why we bring both Chevys to this dealership. Keep up the good work.
"Good Quick Service "
Good quick service would recommend barton Birks to friends and colleagues will do business again when lease is up and decide to buy another general motors car or truck
"Chevy The Usa Bowtie"
I found it very nice that the car was washed before it was returned. I hope that the service remains outstanding
"Great Service "
The service was great, the staff was nice, professional. The service did not take as long as I thought. It was great!
"Professional,pleasant,efficient,prompt"
Very pleased with customer service, although the girl at the end could of been a little more pleasant overall was a good experience. Maybe a bad day for her but everything else was great.
"Friendly Service Writer, Fresh Coffee And Donuts, "
Dennis has always kept me advised on the work being done on my truck. His concern was that my truck be always safe to drive. Sometimes Id have to reach deep into my wallet to pay for the repairs. Dennis would advise me when certain maintenance had to be performed, for example he checked the history of my truck and noticed that the coolant needed to be changed and flushed out.
"Excellent, Courteous And Competent Staff."
The service dept. is great. The men at the front desk, very knowledgable. Very helpful and courteous. My mechanic is Kevin, hes the only tech whos worked on my car since I bought it. Hes always looked out for my best interest. Im very comfortable letting him work on my vehicle. He always does an outstanding job. Hes never steered me wrong. No PUN intended. Thank you, keep up the great work, Rich..
"Excellent Service "
I found the staff very friendly and professional. The waiting area was clean and coffee was available. All questions and concerns were addressed.
"Great Service "
It was great as always but they didnt clean my suv. Left hand print on hood. Other then that it was okay.
"Great Service"
01-07-2016
very polite and friendly. service was prompt and I was advised of the work that was done. scheduling was easy and flexible.
"Great Experience"
Everyone I dealt with were knowledgeable and professionals. I have purchased all my cars from them for over 25 years.
"Always A Pleasure"
Dennis is always a pleasure to deal with and the customer lounge facilities are great. Nice also they wash the car after its serviced.
"Fantastic Service!"
Amazing service on extremely short notice on the day before Christmas. My wife and I am so thankful for your help! Barton Birks went above and beyond!
"Good Customer Service "
My check engine light came on sono drove right to dealership. They took my car in and hooked me up with a rental car, which was much appreciated
"Car Service"
it was great car done alot faster than thought why do have to put in more if i am done
"Outstanding Sales Representative"
The salesman that worked with me, Randy, was amazing. He was honest, patient, organized and extremely knowledgeable. He is the reason why I purchased the car.
"Great Service."
My car only went in for an oil change, it came back quickly and clean. Staff was efficient and courteous.
"Chevy Cruze Still Cruzin!"
Great service visit! Dennis Coakley and crew took good care of my car with its 149000 miles already! With their help Im sure Ill beat my old record of 357000! Thanks!
"Love This Service Department "
Just love Dennis and the service we received. He deserves an award for his professionalism. So grateful for the drop off and pick up! A little said the theatre room wasnt available but it was a small sacrifice compared to the service and respect we received.
"Great Service-pleasant Staff-"
Service department always pleasant and always right on time. My vehicle is always ready when promised. Pleasure doing business with Barton Birks- Service and Sales.
"Eco Diesel Sits For Weeks Because Of 1 Silly Senso"
The dealership was great, very accommodating It was GM parts that created the whole problem; that, or my decision to purchase a car (Cruze Eco Diesel) that GM is really not supporting through parts availability
"Great Service"
Having my Tahoe serviced here has always been easy.The employees are very nice and knowledgeable.Dennis Coakley is just great at the front desk..
"Good Service, Great Staff"
your service and staff is excellent, although for some services I feel your pricing is somewhat high. Easy to make appointments of my choice.
"Great Service"
Me Coakley is always a pleasure to deal with, pays attention to details And advise if other service is need! Good service and timely!
"Deatled Was Good"
only one thing.. i had the Butler service done. which takes two hours. wile in i had them change the oil, oil filter, air filter, new wipers, and the state inspection done. along with tire rotation. i asked just to make sure about the time and the service man said probable three hours this time. but by 1430 (2:30) no one had called to say it was ready. i had dropped it off at 0900 (9am). so i went to the dealer and the service man looked it up and said it was ready. i went to the cashier paid and said, it took a bit long this time and no one called. she said the Butler service just finished. John
"Great Experience!"
My car was taken in right away. The waiting area was clean and comfortable. My oil change was done rapidly and my car got a wash! Cant get any better than that.
"Great Service"
12-02-2015
scheduled my corvette for service. in and out in 1 hour while i waited. Thank You. BTW i sent a friend of mine to speak with a sales rep Anthony. They bought a new truck.
"Exceptional Customer Service"
Courteous and precise with letting one know when its an appropriate time to turn my lease in with out harming my credit worthiness.
"Barton Birks Chevrolet "
Very good and our salesman was very knowledgable and a pleasure to do business with. We felt completely satisfied with the deal for our new truck.
"Great Service Always"
I have used Barton Birks for over 20 years. As always, the service department is organized, timely, helpful and Dennis is great!
"Great Service"
Ryan was great! Did not feel rushed or pressured. Was very knowledgeable and able to answer all of my questions.
"Great Service And Service Area Was Clean"
Dennis at the front desk helped set me up for what needed to be done. Got me out of there quickly and I came back later that day to pick up my car. Service was done and the car was clean.
