"Excellent Experience"
Excellent service. No hastle or pressure. Very happy with my experience.
"Service Experience"
I was totally satisfied with my recent service experience at Baker Cadillac. Everyone was very courteous from the moment I got there to when I was leaving. The waiting area is very comfortable with excellent choices of coffee. Thank you!
"Baker Service Department"
Although I did not purchase my 2005 Cadillac at Baker Cadillac I have used their service department for the past 7 years. I have always been treated as if I bought my car there . Top quality work and at a fair price.
"Service & Detail"
My Cadillac DeVille was in for service on Wednesday. Received my load. Went over what was to be done. All service was very good. The only exception was the Complete Detail I had done. The trunk was not touched. When brought to the attention of Megan in Service they took the car back. Pulled out the covering in the trunk, quick vacuum and then THREW the coverings, etc., back in the trunk. You would think they would have put the coverings back the way they were. Other times Ive had detailing done everything was perfect. All was good except the trunk. Next time will be better. Thank you Bakers for all your good service.
"My Experience At Baker Cadillac"
My experience at Baker Cadillac was very good. The transaction was very smooth and easy, and they made buying my new vehicle a breeze.
"The Best Sales And Service Around!"
I recently bought a used Chevy Volt here at Baker. I visited previously and asked the salesman to call next time they got one in. He did actually call me back! I loved the car. It was in great shape and very clean. Paul, the salesman, was very thorough and professional but not snooty. He and the manager, Mark, gave me a great deal and I have shopped around to know. After I bought the car, I had it serviced because of a slow leak in one of the tires. They removed the nail and fixed the tire and then re-balanced it at no cost to me! I would definitely recommend this Baker Dealership to anyone looking to purchase a new or used vehicle. Great place to shop! They were the best!
"Great Experience"
Had been looking for a specific used Cadillac SRX for a couple of months. When I go to this dealership, I was pleasantly surprised on how quickly we were approached by a nice kid named Paul. He quickly got us a plate to do a test drive and answered most of my questions, if he didnt know the answer he was truthful in letting me know he was not sure, and then he would go and find out. There was some quick negotiations on the price and we found and came to an agreement quickly. The purchase was quick and painless and when we had to wait there was refreshments in a clean and modern show room. A few days after I received the car I received a call from Paul to make sure I was comfortable and wanted to see if I have any questions about the car. We were very happy in all aspects now I understand they have an excellent rating. Dan
"New Car Purchase"
Danielle Lorion was aces in helping me purchase my ATS. Very knowledgeable in all the vehicles features. No pressure sales tactics. Clean dealership presentation. Whats not to like??? I drove 30 miles from home to do business with Baker Cadillac.
"Great Service"
Bakers service department personnel are great. They get you in and out quickly and make sure everything you wanted checked was done. I recently had Bakers do an exterior detailing of my XTS, and the person who does this always does a great job, and even cleans the floor mats ! Thumbs up for great service !
"A First-class Operation!"
The service department at Baker Cadillac is a first-class operation from beginning to end. Tom and his staff were very attentive, courteous and professional throughout my experience. They addressed the problems with my car quickly and got me back on the road in no time at all. I rest assured knowing that my vehicle will be taking care of if the need ever arises again. And that makes being a first-time Cadillac owner even more satisfying. Thank you Baker!
"Very Professional ! "
Very satisfied with services provided by this dealership! From the manager who sold the car to us to the mechanics and car detailing - very professional Im very pleased with all !!
"Routine Maintenance Service And Repair If Need"
I had a routine maintenance check up for my car. I was given an appointment at the date and time I wanted. In addition I was provided a new car for 3 hours for other business. The staffs at the service department are very professional and friendly.
"President "
Easy check in great service and great follow up great results all done with a smile.
"Always Great Service!"
This was my 3rd visit to Baker for same issue. Each time, they were unable to replicate the problem but didnt give up and never suggested I was crazy. They were respectful of my concerns and may have finally figured it out the problem. Each visit, they had a car ready for me to get on with my schedule and were flexible on my return. Top-notch service every time.
"Top-notch Dealership"
Baker Cadillac Service Department once again demonstrated excellence and courtesy during my recent service visit...they are unmatched.
"Great Service"
I bought my Cadillac Deville a little over two years ago and the service and dedication from the employees to keep my vehicle in top shape is just great. Each time I come in for an oil change they go through the entire car to make sure everything is running perfect. Thank you very much Baker Cadillac employees.
"New Car Buyer"
Its a great dealership...everybody I dealt with was excellent. Thank you Jason, Tom, Scott & Joel
"Best Of The Best"
I had the best, by far the best experience Ive ever had at a dealership in my many years of car buying. This was my first experience with Baker Cadillac. I never once felt pressured, always felt that they took ownership of my experience, and I really enjoyed working with them on the process of the purchase of my car. I especially enjoyed working with my salesperson Danielle as she was always pleasant, always patient, and even in the negotiations on price, always felt like she was on my team rooting for me. If every dealer were like this, theyd sell many more cars.
"Great Servive"
Bakers always provides great service!! Very friendly!
"Mrs. Erlandson"
The salesmen and service department personnel are fantastic, friendly and make you feel like youre the only one that matters.
"Customer"
Tom and his team and the shop men always take good care of whatever the problem is in a professional and kindly way,
"Great Buying Experience"
Everyone at Baker Cadillac made my car buying experience great. Our salesman JP was a pleasure to deal with. Very personable and knowledgeable. He explained every detail and option my car had. The finance manager made financing very easy. The service manager Scott was very helpful when we had a headlamp go out. Replaced it right away. I would highly recommend Baker Cadillac to anyone for new or used vehicles. They take pride in their business.
"No Better Dealership Anywhere!"
I would never consider buying an automobile anywhere else because the service at Baker is just so outstanding. Joel, Tom, Andy, Randy! You guys are the best of the best. I just cant thank you enough for making ownership of a fine automobile such a pleasure.
"Kathy K"
Always very professional, friendly and comfortable. We have been with this dealership for many years.
"Great Service"
The service area was clean and the staff was pleasent. Overall a good experience and thank you for washing my car this is something that I always got with all the cars that I had.
"80,000 Mile Service"
They were very professional in serving my Cadillac.
"World Class Dealership"
My recent visit for service on our Escalade EXT truck once again demonstrated that Baker Cadillac consistently provides excellent care to both the vehicles they sell and their customers. The required services were completed as promised in an efficient and expert manner. Its always great to visit there. The staff is unmatched.
"Excellent Dealership; Knowledgable Staff"
Everyone at Baker Cadillac was tremendously helpful and friendly. I never once felt pressured into making a decision.
"Service Review"
OUTSTANDING - MEGAN DID A FANTASTIC JOB THANK YOU JACK AND PATTTI
"Best Dealership"
As usual I was treated like a good customer....Scott Landry is the best customer service mgr I have ever done business with....along with Tom,Shelley and Megan...
"Baker Cadillac Review"
Baker diagnosed and repaired all/any issues recently. My car drives beautifully. Their courtesy and service standards are excellent.
"Baker Cadillac, Leominster Ma"
Our mechanical issue was resolved and we were on our way. Expert service,fine people and a dealership that truly cares about customers. Larry of Littleton
"Typically Fully Satisfactory Service Experience"
as usual Tom did all he could to make my experience quick and efficient, I was fully, accurately informed of probable time and cost for repair and maintenance. I was given what I feel was good advice on what to do and when. My car was returned on time for the costs estimated and is running fine now. I appreciate the followup call to check on my satisfaction.
"Baker 8/21/2015"
Everyone I dealt with at Baker has been very professional and accommodating, even to loaning me a vehicle so as not to ruin my granddaughters weekend with us in Maine. Thanks.
"Another Solid Service Experience"
Baker was able to get me in at the time I wanted and had a new loaner for me to try out. The car was done ahead of schedule and washed which is something I greatly appreciate. This was a major routine service and I was able to use a coupon and accumulate Baker preferred points. Good crew! Thanks
"Bakers # 1"
service and people are great. Always a pleasant visit
"Great Service"
They are always so helpful. I never have a problem drive me to a diner to have breakfast and pick up when car is ready.
"Excellent Place To Do Business"
I called service to tell them that I thought my car did not ride as good as it normally did and that it felt like something was broken. They picked my car up at my place of work, and brought me a nice new car to use as a loaner. They called me that afternoon to let me know a part had been broken, and it was ordered. The next day they called and said my car was all fixed, under warranty. Brought my car back to me by mid day. Cant beat this type of service!
"Customer"
excellent, alerted me of a problem I was unaware of, fixed the problem in a timely fashion and gave me a vehicle for use. How can you beat that for service.. Thank You Howard DOnfro
"Prompt, Courteous Service"
My wife went in for a small fix without an appointment and was taken in right away. Prompt and courteous service as always at Baker Cadillac.
"Not Your Average Cadillac Dealer... "
I have a Buick Lacrosse and Baker is known as a Cadillac dealer. However their Service team provide outstanding service on all GM products. The team goes above and beyond to insure you know what is going on with your service, alternatives and proactive services. I have take my car to several others in the area and Baker bar none is the best.
"The Best"
I prefer to buy my vehicles at Baker for the no-pressure atmosphere created by honest and straight-forward sales personnel. Of course, the owner, Joel, sets the standard by his own personal and sincere presence. Ive been to various dealerships in the past. This is the best and most honest place to purchase a car. I return to Baker for service because they are the best of any that I have been to. The job gets done properly the first time. Their prices are reasonable and competitive. They are concerned about my needs. They work with me to fit my schedule. Most important, they are competent and honest. What more can one ask for?
"Great Service"
I called for an undiagnosed noise coming from the front of my Envoy. I was promptly scheduled for the following morning where the mechanic diagnosed a bad wheel hub. I was told the price and the work needed to be done and scheduled for repair. The work was completed in the time stated and the estimated cost was accurate. The staff was friendly and professional on both visits as they have been in the past. Great job team Tom Noonan
"Services"
On time, work done properly and service people very professional.
"Baker Cadillac Is Top-notch"
Baker Cadillac remains our first choice for sales and service. My recent visit for service once again demonstrated the courteous, professional and expert care that the dealership is all about. Quality cars and top-notch staff.
"Experience At Baker Cadillac"
Our experience at Baker Cadillac was excellent and we shall recommend anyone that we know to go there for a purchase as well as service. We were kept updated on everything and treated with the utmost respect. From sales to service all around a great Dealership that deserves to be known as the Best !!! Cheryl Gignilliat
"The Way Service Should Be."
I brought my XTS in for a normal oil change servicing etc. and also asked them to do a full inside and outside detailing. Everyone from the time you arrive takes very good care of you and got me out the door and dropped me at work. When my car was done they dropped it off at work and went on their way. The outside and inside looked like it just came from the showroom. Kudos to bakers for doing such a great job and for their excellent service. And thank you to the gentleman that does the detailing, you did a great job.
"Owner"
I have found Baker to be both friendly and accommodating to last minute requests. Definitely a service department that promotes the brand.
"#1 With Customer Service"
service was great so are the people and fixed problem
"Beautiful Facilities"
I stopped without an appointment to see if I was due for an oil change. They did it while I waited and corrected a minor problem (windshield washer adjustment) the only problem I had with the car. Their new facilities are beautiful.
