"Very Arrogant. Wants $500 Deposit To Even Show Me"

Before visiting the dealership, I called to confirm if the specific vehicle advertised on their website is available. The rep called me that it is available and asked me to confirm the appointment, so she can get the vehicle ready for me to look at when I get there. I confirmed the appointment and got there. When I got there, first of all, the vehicle was not ready. Then after waiting for 15 mins, the salesman comes and tells me that he located the car but cant find the keys. Then after 10-15 mins more he comes back saying the car is sold. Further inquiring, he tells me that the car was sold a week ago, but it was not picked up yet. I then go to the manager to notify him about it and he tells me that the car got sold before I got there. Then he tells me that I should have put a $500 deposit over the phone just to even see the car. When I told him that the car was actually sold a week ago, he then tells me "I just found out about it, so I cant do anything". There is no sorry or apology from him, instead he has an attitude. VERY ARROGANT MANAGER! I am glad that I didnt end up buying from them, else I would had probably experienced the same arrogant and unprofessional behavior with the sales process, service, etc. too. No wonder they have such bad reviews all mover the internet.

"Washington Mclelland"

I had to take my Santa Fe back a second time to repair the engine and seat belt lights yesterday and have not heard from the service department and all the telephone numbers listed on your website are not in order. What the HEY?

"Jeep Grand Cheroke"

When purchasing a used car from this dealer DO NOT take the extended warranty. We were purchasing the Jeep Grand Cherokee that we had been leasing. We were told that all oil changes and maintenance would be covered for the life of the warranty. When I took the vehicle in for its first oil change since purchasing it I was told that the warranty only covered 3 oil changes for 1 year. All other maintenance was not covered. The service technician, Alberto, that took care of me said I had to rotate the tires for $24, replace inside and outside air filters for $75 each and replace windshield wiper blades. When I declined some of the service he became very pushy and insisted on speaking to my husband who also declined. I then received a voice mail and email from Jim Grady telling us that if we decline service our warranty will be voided.

"Happy Customers, Will Come Back Again !"

05-02-2017

We came in to look at a new Pathfinder, introduced to Harold by the manager Tommy. We picked out the color and options we wanted , worked out a deal and drove home in our new Pathfinder the same day! A very pleasant experience dealing with Harold and Tommy, and both are very pleasant and professional, We will send our friends to Sansone Nissan. They even bought us lunch while we waited for our new Pathfinder. Thank You again .Susan, Point Pleasant

"Unprofessional Managers And Staff, Poor Service"

Manager Travis is very unprofessional and uses constant profanity with employees and customers. My car was getting repaired and was there for weeks, when it was given back to me there was still issues. Travis the manager was very nasty to me, and his manager Rich was absolutely clueless about my car and work about it. I will never go there agin had to take my car to another dealer who repaired the damage that was done at Sansone avenel rt 1.

"Dont Waist You Time"

Called to inquire about a vehicle and was put on hold for a very long time. Finally spoke with Keisha who was very kind and was going to check into my request then send information to me the next day. She never followed up or returned my call or email.... never bothered to tell me that the vehicle that I was inquiring sold.

"Bad Customer Service"

04-24-2017

Me and my husband stopped by we are actively looking for used toyota sienna or honda odyssey.we ran into customer rep who asked if we needed help we said yes and she said take a picture,so we did and went inside to get keys and be shown van, when we did she stood up to ask us,a manager came over and said for my husband to make an appt.that they were closing ,we came from staten island and was interested in purchasing a van they never accomodated us and this was a turnoff.shame on this dealership,would never give them business

"Stay Away"

04-24-2017

Very unprofessional sales men. I went in there looking for a Used Toyota Camry and the sales person told me my credit wont be approved for a used car but he can get me approved for a new car if I leased it. The finance department would try its best to make used car payments so high that a customer would either run away or be forced to lease a new car from them. I would definitely stay away and look some where else to buy my car.

"Worst Dealership Ever"

04-24-2017

Stay away from this place. I spent three hours with one of their sales person who had told me that I was approved for a loan and I would be able to pick up the car next day since its time for them to close right now. Went in there the next day just to find out that their finance person didnt even have my info put through and they needed proof of residence and other documentations just to see if their bank is even going to consider doing the loan for me. Such a waste of time and energy for nothing. I would go else where to buy my vehicle.

"Tucson"

03-25-2017

Our salesman is Manny Kim. He is the Best... And Eric Bennett helps a lot. Thank you everybody!!!

"Hyndai Sonata"

03-17-2017

Great buying experience! Thanks to Eric Bennett for his patience and expertise. No question a true professional. I love my car!

"Lousy Service"

Went to have my Car serviced on Saturday. I was never called until Tuesday of the next week after repeatedly trying to get through via phone. I was bounced around like a pinball from the receptionist, on hold, back to receptionist, manager, finally service rep. Here comes the excuses. The service rep said the parts couldnt get through because of the storm on Sunday, someone will call you tomorrow, however Im off. No call, I call back Thursday, im on hold for over 30 minutes, Manager finally picks up says the car has a short, however my best mechanic is off. Ill call you tomorrow between 9 am and 11 am. I still have no car! Lousy is putting this service nicely! I hope my car is OK!

"Very Good Experience"

Jorge Pico helped us in the process of buying my daughter her first car. Very honest and patient also Henry at the very end of the process guided us and recommended based in our needs. Im very satisfied with this shopping experience. Thanks again guys

"Great Honest Sales People"

Had a great customer experience in getting my very first car. Jorge Pico was a great sales person. He wasnt pushy and very patient with me. He was able to listen to my needs and was able to find the perfect car for me. At the very end Henry was also great, he went over everything with me. They both were great and very humble down to earth.

"Great Experience"

Jorge Pico helped my daughter and I look for her first car! He was really great, he was patient, relaxed and was able to find the perfect car for my daughter! At the very end of the process I was very satisfied with the service Henry also provided about add one that I could have for the car. They were both honest and what I loved the most was that neither of them were pushing us to get things we didnt need.

"Not Much Help In Buying Process."

After receiving a reply email from Stephanie Rivera regarding my query about tire size and suspension lift (on a Jeep), I never heard back from her despite an assurance she would reply. I sent a follow up query to her about three days later and still nothing. Not too hard to determine a tire size at least (read the info on the sidewall). People do buy Jeeps from out of state without visiting the lot. Not impressed. Chris Sealy Richmond, VA

"Very Helpful"

Ive been on the hunt for a few months now for a very specific type of used compact suv and Jose Ramos went above and beyond. He was not pushy, he was honest and wanted to hear about our search process....he then went the extra mile to get the specs on what Im looking for and open the search to a different maker of compact suvs, knowing full well I would most likely not be purchasing that day due to the big decisions ahead. He was understanding of that and therefore deserves these 5 stars! He welcomed us with coffee (we traveled far!) and a warm place to sit while he ran all around the very large mall to find the vehicles we wanted to test. He took the time regardless of us being in the buying stage or not and I wish him the best!

"Sansone, Avenel, Nj-high Price"

Went to Sansone to purchase a new 2016 Nissan Maxima SL. After going back and forth, salesman came back with a price that he compared to his manager giving me "the keys to the dealership". Left to go home to think about, stopped at another Nissan dealership to compare price, same Maxima SL, same MSRP but $1600.00 cheaper. Drove home with my new Maxima SL that night and have been pleased ever since. Check around before you buy at Sansone Nissan!

"Great Service.highly Recommend"

Very friendly atmosphere. Sale person helped me to make a good decision. Great working team special thanks to Gerald Lopez my sales consultant

"Easy Experience."

Saw a 2015 Certified pre owned Kia Sportage on line. Price was actually $100 less when I got the dealership. 2 hours total to do the entire deal. Everyone was very nice to us as we stepped through the whole process.

"Worst Experience Ever!"

I understand car shopping may not go as planned but I have to say this has been the worst! I have bought a Jeep back in 2010 in cash full and thought very highly of Sansone so I figured 6 years later my fiancé decided he wanted to lease so I mentioned to him Sansone. As we went here the first time "Salesman of the month" helped us and needless to say was providing us with our monthly pricing even before any banks nor credit was checked. I am not a salesman but I dont think thats how it works. Then we decided to come back and try again with someone else the guy we had was a pleasure helped out with all of our questions. He ran my fiancé credit with his co signer as we told him we have 0 to put down thats it! Still kept trying to push for some money which I understand but took it very rude when he came out and asked not even $500? Excuse me… you put it out then sir! As he came back with pricing we explained the monthly payment we can not afford and walked out. I guess they "needed" my fiancé since they called him and gave in to the monthly payment he wanted. We drove back accepted the deal to be told 20 minutes later unfortunately the bank did not accept since there has been a previous car that was repode 6 years ago in my fiancé name. As we did not believe them since the car was not even in my fiancé name it was in his brothers and only his co signers and his co signer has a lease of his own after that and is a co signer for another car that is leased from Sansone as well. After this experience I will not be back or recommend them. I truly understand some rules are bent at dealerships to push for deals but to be told incorrect information to not go forward with a deal a shame to not stick to there word!

"Sansone Mazda"

I had terrible experiences at the dealerships I went to prior to Sansone Mazda. The Mazda guys were great from start to finish ... I dealt with Steve Sansone the general manager Francois my sales consultant and Sam in finance. They kept my concerns intact through the process. Love my Mazda 6 !

"Sansone Mazda"

I have had an amazing experience from calling the store to the visit . Customer service was not pushy . Red carpet treatment. Popcorn was amazing.

"Awsome Experience At Mazda"

Had the best experience at mazda in the mall. Elvin was my sales man and all i can say is if your looking for a mazda go see elvin and his great team. He got me the car i was looking for exact color and for the budget i was expecting. Thanks so much will be sending all my family and friends to you elvin.

"Awesome !"

just a overall awesome experience have bought cars for personal and business use and would not shop for my cars anywhere else

"Sansone Mazda Is Great!"

I recently purchased a 2014 Dodge Ram from Sansone Mazda for my dad and I could not have asked for a better process! The salesperson showed us around the lot until my dad came to a decision that he was comfortable with. The process of selling a car takes a bit of time, everyone should know that, so when Mr. Sansone overheard that my dad and I were getting hungry, he took it upon himself to order food for us from the upstairs restaurant. If youre in the market for a new car, swing by Sansone Mazda for a great deal!

"Sansone Mazda Was A Game Changing Experience!"

Walked into Sansone Mazda expecting it to be like every other dealership my wife and I had went to, pushy/ rude/ all corny car buying lines. Sansone Mazda wasnt that AT ALL. I dealt with Steve Sansone the general manager of the store and his partner Wes. These guys were top notch . Presentable and pleasant to talk with. After 10 minutes we knew we were in the right spot and new we wanted to work with these guys on our next deal. The staff was happy throughout the showroom. Though they werent as busy as some of the other stores we visited, all of the staff was willing to help out in the transaction, offered us beverages (even espresso!! My favorite!) and popcorn. Cant say enough great things about this dealership . They should be the model for all dealerships. GREAT TEAM

"Very Bad People Once You Sign With Them"

once i signed with them they became very rude, they over charge me on the dealer fees. becareful

"I Went To Test Drive A Car And It Was Really There"

I got there and was greeted, test drove the car that I had called about I ended up not being interested in it however the service and everything that they offered was very true to the fact. Unlike the other dealers that are listed that actually lie about having a car when you get there its a bait-and-switch.

"Best Experiance Ever."

Went looking for a new car and wasnt sure of what make or model to go with. TILL i met this salesman CHRISTOPHER JOE. He helped me with everything i needed and made sure i made the rite choice, he was so professional and so kind and threwout the hole process he made sure we were comftorable and happy. i would recommend him to anyone of my freinds or someone lookin for a car. im going back next week to get my duaghter a car and he will b the guy i call. thanx chris you were awesome see you soon. For any info on my wonderfull salesmen just go to toyota showroom and ask for CJ. trust me u wont b disapointed.

"Jeffrey Crews"

I walked in expecting to just get a feel for purchasing a used car. Ama the salesperson was very professional and provided me with all the information that I needed. She presented me with the options available to me. I am now the proud driver of a 2015 Nissan Altima. Love the car, all aspects of the transaction were thoroughly explained to me. Thank you

"Excellent Dealer"

I am amazed to see such amazing customer service with Sansone auto. They are of great help and quality of cars is wonderful.

"Sansone Toyota.. Amazing."

Car shopping is exhausting. I had traveled to many dealers an got nothing but stress. I drove over to Sansone Toyota. I had the manager whos name is Charlie greet me ask me what I am interested in what kind of payment would be comfortable and went through the channels. He went above and beyond. He had me test drive a few models gave me and extensive demonstration and this was a manager. He made it so comfortable for me and my family I ENJOYED the experience. Take away the fact he got me in a more than comfortable payment he actually made sure that I can afford it and that my family was happy. Charlie made it wonderful and my kids loved him and my wife was very stress free. I recommended him and the dealership to my family friends and coworkers. Thanks again Charlie and Sansone,

"Second Opinion"

I recently posted a review of my recent dealings with Sansone Toyota. Since then I have been contacted by a manager who said he would correct the problem. So I am adding to my previous review saying that they were willing to please me as a customer.

"Avoid At All Costs"

They could care less. Made us wait for 30 mins to see a Dodge minivan. Made us walk to the car in the sleet and rain instead of pulling it around. Kept showing us more and more expensive models. Finally a manager came over and offered a "best deal" that was a good several thousand above what we eventually got elsewhere. He then proceeded to act contemptuous and asked what we hoped to accomplish by coming there. Ill tell you what we accomplished: we learned not to come back. I should have known better, a few years back I came in for a Suzuki and after an hour of no one even bothering to sit down with me, I left. They have since stopped selling Suzukis. They do have a lot of cars and if you are a pro car buyer, you can probably shame them into a deal or just take advantage of their incompetence, but for everyone else beware.

"Overall"

EXCELLENT!HIGHLY RECOMMEND IT! THIS IS THE PLACE ANYONE WANTS TO DO BUSINESS WITH!

"Overall"

Excellent overall! from customer svce to financing! My family and I highly recommend it!

"My Agent Was The Best"

Jose Bustamante worked with my budget and took time to educate me in my buying experience. I did not feel pressured while making my discussion. I drove off happy and with the best deal possible. I recommended all my family and friends. I am super happy with the experience Im already considering getting a second brand new car for my household.

"Not Ever Coming Here Again"

These people provided me with the most inexperienced service ever. They kept trying to make me and my wife buy a car that we didnt want and went they finally got the point that werent going to buy the car then they started to look for the car we wanted. After they located the car they called me and said that the car was already bought and if I was interested in a different model. I didnt know if they didnt comprehend English or just didnt understand what I was saying. They also made me put down a $500 deposit for the car that was already bought and when I went back to get my deposit they were trying to give me a funny story about. Borge of the managers Luis and Oscar were useless on completing a simple task and it them 2 weeks to the money back in my account. Every time I called to check I was either on hold or I unable to reach either manager. Overall the worst experience ever I do not recommend this dealer to no one.

"Dodge Service"

Went in for service on my 2012 charger service writer thought nothing about leaning over my left front fender with a button down jacket luckily for her she didnt scratch fender I belive even when I left she still has no clue to what she did

"Sansone Toyota-jose Bustamante"

This was our 3rd car we were leasing/purchasing at Sansone. We had met Jose Bustamante when he helped our aunt lease her new Toyota Rav4 and he was excellent! So we made sure to see him when we were ready for our next car. Jose did his best to get us the lowest price on a toyota (but with no lease deals it was too expensive) but it was still out of our price range, he took us over to Nissan and went above and beyond to get us a great deal on a 2015 Nissan Pathfinder! I highly recommend Jose Bustamante and Sansone!

"A Nightmare"

They are horrible with customers service and completing administrative work. Because of this dealership (Mazda) my license was suspended in two states and I have to pay taxes three times. They are incompetent and do not value customers time and money. The worst investment of my life. Do not go here if you do not reside in NJ, you will be screwed and have to spend money every other month because of paperwork they will neglect to do and when you call they will not know who you are.

"Stay Away From The Toyota Service Center"

I brought a 2009 Yaris with 60,000 mile service. I had hit nearly every service. Somehow they milked me for $700 worth of repairs. Then against my better judgement I came back for a headlight replacement. They charged me $173 to replace a headlight. That is insane. I am done with their repair service. Avoid them at all costs.

"A Great Experience"

I recently used TrueCar to buy a new Nissan Rogue. Not only did Sansone have the lowest price (over $1000 lower than the other bids I received), they also provided an outstanding buying experience. Everybody from the salesman to the finance officer was extremely knowledgable and helpful. The combination of outstanding service plus competitive pricing makes this dealer the place to go in New Jersey.

"Poor Management And Service"

Since the second I was off the lot the dealership has been absolutely useless. I paid extra to have my plates sent to me, and they were delivered a week after my temporary registration expired. I called long before it expired to make sure my plates would be sent. Steve Sears did not return my messages or voice mails. Gary Bregman did not return my messages or voice mails. When I finally got Mr. Bregman on the phone, he was discourteous and unprofessional. In addition, he suggested I drive my car illegally without active registration and I was not inconvenienced by his and his staffs failures to provide a service for which I had paid. Even on a smaller item: I called several times to arrange picking up my floor mats, but when I arrived I waited half an hour and no one seemed to know what I was talking about. This staff does not communicate well and suffers from poor leadership. The buying process was satisfactory. Jose Bustamante is a great sales rep if you absolutely have to go here.

"Bad Experiance And Bad Service"

I Brought Toyota Camry Car from Sanson Auto Mall- Mazda in April 2012, and i just drove the car like 5K miles and then i went for the fist service and oil change, that time I explained all problem i have. At that time, They just told me to wait and they took car for service and took like more then 2 hours for just the oil change and they she said everything is fine no problem. I came back after 1 month for the previous problem continue and become worse then before then she told me the real problem and she gave me $1200 price quote and i surprised with these then I went to Mazda, because I brought the car from Mazda and they said, thats not our responsibility because it is Toyota car, they will solve it. So I really frustrated with their answer and I said I have to talk to manager then they gave me call number for Toyota but he left that office early and then he called me about these on Monday and he is not going to understand the situations and he determined in his mind what to do. I referred to my friend to Sansone to buy car and he brought but then i realize that I have cheated, and will not go over anymore.

"Bad Experience..."

Stopped by to check a cx-5, I dont think anybody in that place is aware of customer satisfaction.. Spent around 40 mins in that place on a saturday, a sales person almost got fired, he got yelled at in front of everybody (looked like he forgot to place the dealer plate on a test drive vehicle), other one got a huge lecture again in front of customers.. our sales person was nice but it was obvious he was feeling the pressure.. and then there was those weird looking guys, not sales people but totally part of the event, for a while i thought they were shooting "scarface 2"... be aware if things work that way in that location, how hard would they try to make customers happy...

"Email Spammer"

I priced out a Hyundai Sonata within a 50 mile radius of NYC and one of them was Sansones. Though I didnt buy from them or even visit the showroom, I get endless emails from them despite asking to be removed from their email list. From the time I priced out a car online and submitted my email address, I get 1 email or more per day from Bernadette Cahir bcahir@sansoneauto.com. So if youre considering buying from them use a spam email account and be warned of their annoying tactics.

"Questionable Dealership"

07-31-2012

I looked at the reviews of this Toyota dealership before I went there. First contact was Ms. Gonzalez (Internet sales specialist) was so nice, I thought the reviews were just bad examples and should be overlooked. I was sadly mistaken. Came in and worked with a salesperson who was nice enough. When it came to talking price, the sales manager Albert came into the picture and started playing the "bad guy" to the salesperson "good guy". Would you believe they tacked on $1,200 more to the internet asking price from the start. Made it so hard to negotiate a fair price for the vehicle. Sales manager basically insulted me saying I was wrong and he was right. My issue was the car was vehicle was near enough to the $90K recommended service. Manager stated there was no reason to perform such service. "Would I change tires on a car that didnt need new tires" Well no, but if a timing belt is recommended to be changed, then it should be. Right? With no warranty I wanted to make sure vehicle would be safe for me to drive without issues. Wouldnt negotiate at all regarding this issue. In fact, berating me saying I wouldnt get a deal like this ANYWHERE. Well it left me no recourse but to leave without buying the vehicle. Heed the warnings of reviews is my lesson learned. There are other used cars and other Toyota dealerships.

"Some Things Never Change At Sansone"

I was in market for new Hyundai. Save time, I filled out credit app online. Spoke to the "internet" manager. She reassured me I was pre-approved. The internet manager passed me off to floor manager, who in turn passed me off to floor salesperson. They had no record of my application. after filling new app, was told it would be impossible to finance me. Unless, I could come up with 7 or 8k for downpymt. What a waste of time! Anything to get you inside door.