"Ask For Michael V. When You Visit Here!"
After visiting other Mercedes Benz stores I went into the Bridgewater store and was lucky enough to get Michael as my salesman. He is very talented and knows more about the brand then anyone else I met. He made me feel very comfortable buying from him unlike the others guys that treat women not same way! When you visit Open Road Mercedes ask for Michael Vurchio to see why he is the Best!
"3 Times In A Row"
I have worked with Mike Vurchio on the past three purchases I have made from This Mercedes dealership. Mike is wonderful to work with and I have always felt he has my best interests at the forefront of our negotiations. I will continue to return to Mike for many years to come!
"Be Smart 2"
I own a Smart ForTwo 2013 ED and I love the car. I placed a order for the new ED. I really will miss my first Smart. >>> The Smart sales person is a customer-oriented professional and has a Smart mind set to advise you on the car functionality and the best configurations. >> The Smart ForTwo ED is quick of the line, fun to drive, super quiet, easy to get in and out, keeps up with local traffic and highway (65-70 mi/h). Amazingly, the small truck (yes, it has one) can either pile up 6 bags of mulch, or place 7 grocery bags easily in it. I am positive there are many car buyers that could be a Smart owner but their mind set and lack of knowledge about the cars features and safety prefer to buy either a SUV or sedan for their daily commute. They drive alone, less than 50 mi/day, during the week and carry/waste 3-4 empty seats, occupy extra space on the road, waste horsepower (they dont rev more than 4000 rpm, or dont drive above 70 mi/h) and have other SUV or sedans in the garage! If you have a BIG EGO but dont think SMART I am sure you will be wasting lots of things.
"Best Bmw Dealership"
Best BMW dealership Ive been to. Exceptional service center and extremely personable employees.
"Great Experience Joining The Mercedes Family!"
Anyone looking to buy a new Benz from a very qualified, knowledgeable, non-pushy salesperson, I recommend Michael Virchio ... Mike was perfect in terms of his professionalism his patience, his knowledge and the way he respected my process for having to do all my research before coming back to Mercedes as my final choice I bought the GLC 300 and I could not be happier.. Mike in finance was great and Nick in the biz office is a very sweet guy! Im very very happy with the experience and recommend this dealership specifically and Michael as the salesperson !
"Pleasant Car Buying Experience Mr. Taddeo Giordano"
We had an excellent car buying experience at MB Bridgewater, NJ location. Special thanks to Mr. Taddeo Giordano, for his excellent salesmanship, courtesy and patience in helping us throughout the buying process. We will certainly consider this dealership again for our future purchases.
"Look No Further!!!"
I originally got my car at Ray Catena in Union, but have decided to move over to Open Road for my service. I was so unhappy with my experience at the Union store and Open Road has been fantastic ever since. The staff is so accomadating and extremely helpful. When my lease is up I plan on coming back to Open Road for my next car. If you are looking for a Mercedes Open Road Mercedes in Bridgewater is place to go!
"Great Service"
Very satisfied with everyone at open road. Everyone is helpful and accommodating.
"Great Dealership"
They do a great job never have any issues! Have been a customer for years. From buying to service everyone is friendly and easy to work with.
"Great Service"
They really went above and beyond for me when I got in an accident last year. They really helped me out. Couldnt be happier with this dealership!
"Service"
Been a loyal customer for years. Couldnt be happier no complaints. Everyone is very professional.
"Very Happy Customer!"
Everyone is very friendly and welcoming. Everyone is very attentive. Couldnt be happier!! I have recommended this dealer to friends! Best buying experience better than Ray Catena!
"Easy And Helpful"
I got my 2015 GLK last month. Melanie Shrimpe took care of all the details. We had been communicating the last few months, and she always kept me informed of any incentives that applied to me. When I was ready, I came in to see Melanie, and the process was quick and easy. I know I can go in anytime with any questions I may have about my car. I also know that the service will be just as easy in the service department from my past experience. Ive recommended her and open road to friends.
"Enjoying My C-300"
Searching for more information On a C300. Found Mr Peter Espana at Open Road Mercedes Benz in Bridgewater,NJ. . Very knowledgeable sales man. Hes professionalisms was outstanding, I had so many questions when I came to office , I was very impressed , Mr Espana answered every single question I had and more about the car . Never felt pressure , I was not rushed or not treated like a potential buyer , The best part. Was, He made sure I was very comfortable with the product, right in there I knew I had to close the deal, shake hands and I treated my self for a New Car on my 40th Birthday . I will recommend Mr Espana and Open Road of Bridgewater NJ To all my friends and Family
"A Very Pleasurable Experience"
My wife and I were referred to Melanie Schrimpe and Nick Powell at Open Road by family. The entire experience was a pleasure from beginning to end. Both Melanie and Nick were very patient and we never felt rushed or pressured. They answered all of our questions and took the time to follow up after the sale. We love our new C Class and look forward to continuing our relationship with Open Road for many years to come.
"The Best Customer Service"
I purchased at C300 and took quite some time to make a decision. Michael Vurchio was very patient with me and offered valuable advice. When negotiating, he offered a very good deal and the negotiations went very smoothly. Customer service has been great and would definitely recommend them others.
"Great Service"
This dealership was recommended to me by a friend who had leased a car from them before. Claudio, the sales associate that helped us out was nothing but delightful. He explained everything to us in detail and was very knowleable about the car.
"Great Service"
Mike honored all items promised, he delieverd my plates to my house because I could not leave because of my new born son. He also brought him a Mercedes Benz bear! He earn my business this time but now has a customer for life.
"No Tricks This Guy Was Legit"
After searching online and reading the different reviews I knew I was going to buy a Mercedes but I didnt know where. So I went to the web and Michael Vurchios name kept coming up at Open Road and it turns out the women in my apartment building also bought from Mike. So I reached out to Mike and made a appointment just to see a ML. Not only was this car the right fit, he made the numbers work as well. I recommend Michael Vurchio this guy is legit!
"Great Sales Department"
The experience at this dealer was amazing the sales team and managers put me and my family in the car we wanted they made the process nice and easy also nice service department.. Thank you Claudio and team
"Best Car Buying Experience Ever"
This was my first experience with Open Road.and I purchased an S550. My sales person, Melanie Schrimpe, was professional, very knowledgeable about every aspect of the car and very willing and patient helping a somewhat technically challenged person to get comfortable with all it has to offer. .( the car is a technical marvel) The facility was state of the art and everyone else I meet were also professional, courteous and helpful. All in all, a great experience.
"Great Service"
Michael Vurchio goes above and beyond for his customers. I only have had positive experiences and have made many recommendation that all have said the same. If buying from Open Road, I will always recommend Mike.Thanks again
"3 Times In A Row"
I recently bought my 3rd C class in a row from Michael Vurchio. Mike keeps up with the new products and keeps me informed about when I can switch out of my car and into a new one. He is a true professional!
"Very Happy"
I walked into Open Road and was greeted by Michael Vurchio, I told Mike I just wanted to look at the E 350 and didnt need any help because the car was for my wife. After a few minutes Mike came back to me and asked if I have any questions now, after speaking with Mike just for a few minutes I realized that he is a true professional. He answered all my questions and went over over varies features of the car. I normally buy my cars from Freehold because it closer to my house, but after meeting Mike he is worth the 20 minutes of driving. I did in fact buy my wife her E class from Mike at Open Road and decide to replace my 2012 SL for the new 400 twin turbo motor. Thanks Mike you have a customer for Life!!!
"Very Happy With Open Road"
Dealt with Greg Fiorino who was very professional, knowledgeable and customer focused. Really liked the relaxed approach to leaning our new CLS550. Ive had very good experience with the service department as well. Very well mannered staff led by Peter Lomando. Nice new redesigned facility---very modern with some very welcoming features for the customer.
"A Pleasure"
We recently bought on impluse a pre-owned Audi A8 from this dealership while there to actually look at a preowned 911 (strange things do happen). Our salesperson Melanie was just awesome to work with, a car enthusiast herself. She was helpful, courteous, friendly and proactive. We also met with couple of managers as well as the finance manager, who was great to work with as well (that totally bends the rule in the car dealership business). We liked the fair prices, the speed of negotiation and speed of execution. Its also not an overcrowded dealership like the giant places (Paramus and Edison). If we decide one day to buy a Benz, wed make the trip to Bridgewater even though we live in Holmdel.
"Mr A Bari"
Th sales person quoted a price for down payment. When I went to pick up a car he charged $400 extra on My credit card. At that moment I have already signed The contract. I didnt get 2nd key for the car he told me I would grt it in 3 daus Its been now almost week
"Never Buy Car From Open Road Of Bridgewater"
06-24-2014
I have no words to explain how badly? Please never buy the car from Open Road. Open road staff Non professional, No service and no return call. Please never buy the car from Open Road. Please never buy the car from Open Road.
"Awesome Dealership"
06-21-2014
I recently leased a vehicle from Open Road in Bridgewater. I couldnt be happier with the professional, sincere, knowledgeable help I received in making my decision. My salesperson, James Lawrie, is an incredibly honest, helpful, patient individual. I never felt pushed, rushed, or anything else that you mostly encounter with other dealerships. They have by business as long as Im a Mercedes owner.
"Knowledgeable, Friendly Service"
04-21-2014
We purchases a certified pre-owned Mercedes-Benz at Open Road this week and could not have been more pleased with the experience. Our salesman, Mark, was a complete professional -- knowledgeable, friendly and helpful, but never pushy. Julia in the administrative office was also a pleasure to work with. It was all of the fun and none of the stress of shopping for a car!
"Great Experience"
04-21-2014
I live in Pennsylvania (about 2 hours away). Found the car on line and loved it. Made an appointment to see and drive the car. I was pleasantly greeted by Mark Gianchiglia. Mark was extremely knowledgeable about the car and extremely helpful. I did a test drive in a place where I was comfortable driving. He was not high pressure at all. He made certain that I was comfortable and felt at home. I bought the car. He showed me as many features as possible before I drove home. He was supposed to have a mat changed out and apparently we ran out of time because that didnt happen. I would highly recommend doing business with this establishment and Mark in particular. I wish I lived closer so I could have my service completed at this dealership.
"Excellent Car Buying Experience"
04-03-2014
Best price, selection, and service. I would recommend this dealership to anyone. I was completely satisfied.
"Excellent Mercedes-benz Dealership"
04-03-2014
I have been a long time customer at Open Road Mercedes of Bridgewater, and everything has been great! The service is great, the service, and the show room! I have purchased many vehicles from this dealership and have been more than satisfied with them and the dealer. This is an excellent dealer, and I certainly recommend coming here for sales and service! Best Mercedes-Benz dealer.
"Repeat Customer"
Buying my second car from this dealer. The experience was wonderful from the time we stepped in, to the time we drove off. Claudio was our sales rep. He was very very helpful. He made sure we knew everything about the cars and that we were never under any pressure to buy! He made us feel at ease and well-informed through the entire negotiation and finance process and gave us the best options that met our needs. The rest of the staff was very courteous and made sure they did everything to make us feel special! I would definitely recommend a Mercedes and highly recommend getting one from the Open Road at Bridgewater from Claudio! Having been to other dealerships for other luxury cars, we felt this one was a class apart and wants to do what it takes to have happy return customers :-) Till my next Benz :-)
"2nd Time Buyer"
This is the second time that I am buying a car from this dealer and I dont see any reason to go to another dealer. Claudio was the sales guy, he showed me two different cars and even showed me a car that wasnt list on their website. He spend the time looking for the best vehicle for us and working with his manager to get the best deal for us. We really appreciate the time and effort that he spent on us and there was no pressure at all coming from him. Thanks Claudio.
"Excellent Service"
I am very happy to write this review, and highly recommend seeing either Greg to buy a car, or Peter for service. "Thank yous" are also in order for Cortney, Jeanna, Ted, and to those whose names I do not know that always seem eager to do a good job! All of the people I have come in contact with at this dealership have gone out of their way to make us happy, on as many levels as possible. From buying our new car to the service experience, I am always surprised at each individuals effort to give us respectful and sincere attention with swift solutions. I am very grateful for the Service Department for making what is typically a terribly stressful event, as painless as possible! They have been fair to us with pricing, and I trust that each person is really giving their best. I hope that Mercedes Benz Corporate keeps the employees as happy as they keep us, and that they are appreciated as I appreciate them! PS : We pass by the Flemington Mercedes (which is 5 minutes from our house) to go to Bridgewater Open Road, because we trust them and know they will go out of their way to give the best service & solutions.
"Excellent Dealership & Service Experience !"
I am very happy to write this review, and highly recommend seeing either Greg to buy a car, or Peter for service. "Thank yous" are also in order for Cortney, Jeanna, Ted, and to those whose names I do not know that always seem eager to do a good job! All of the people I have come in contact with at this dealership have gone out of their way to make us happy, on as many levels as possible. From buying our new car to the service experience, I am always surprised at each individuals effort to give us respectful and sincere attention with swift solutions. I am very grateful for the Service Department for making what is typically a terribly stressful event, as painless as possible! They have been fair to us with pricing, and I trust that each person is really giving their best. I hope that Mercedes Benz Corporate keeps the employees as happy as they keep us, and that they are appreciated as I appreciate them! PS : We pass by the Flemington Mercedes (which is 5 minutes from our house) to go to Bridgewater Open Road, because we trust them and know they will go out of their way to give the best service & solutions.
"Great Car Buying Experience"
It was Thanksgiving Weekend 2013 and we were out looking at new cars when we decided to stop at Open Road of Bridgewater. We never thought we could afford a Benz but we were wrong. The dealer had many quality pre-owned Mercedes on the lot in mint shape and low mileage. Our salesman Mark picked up on our interest and used a no-pressure style to get us to return with our Infiniti tittle and a test drive. During the test drive we learned all about the different features, from safety thru performance that Mercedes provide. When we decided to buy the negotiation and financing process was like no other buying experience we ever had. In fact Mark even sent us home while the dealer compiled the paperwork and prepped the car. This is completely opposite of my last experience where the dealer wouldnt let us leave with-out the car and the process took 6 hours! When we returned on Monday everything was ready to go and we were out in an hour! I would recommend Mark at Open Road of Bridgewater to any one that wants a quality car buying experience. Thanks again Mark!
"Great Buying Experience"
I usually dont like car shopping, but this experience changed my mind. My salesman was Mike V., and he made this experience a pleasant one. He couldnt have done more to make me comfortable making my purchase. Mike had patience, and knowledge throughout the transaction. I most definitely would go back to Open Road of Bridgewater, and work with Mike V. again. In fact, I have already recommended Mike and this dealership to my boss, who is in the market for a new car. Thank you Mike.
"Best Puchase Experience"
I was in the market for my 7th Mercedes Benz, and I happened to contact them. Jason and Keith contacted me repeatedly by email and phone to make sure I was comfortable driving 3 hours to buy a car from a dealership I had never dealt with before. When I arrived yesterday morning they were waiting for me and everything was ready. Even though I was coming out of the same car, Keith made sure I understood every change before he would let me leave. He even re-checked the tire pressure. I have never dealt with finer people and I expect to see them again in 3 years.i
"Happy Purchase Of New Gl 450"
i bought a new Gl 450 from Dharam Patel. He was very patient and took his time to show me all the features of my new truck. The sales manager Justin was very nice he took the time to come out and thank me for my purchase while Dharam was going over the car. I will recommend them to friends and family.
"Outstanding Customer Service"
11-12-2013
I want you to know how much I appreciate the way you have cared for my car. I cant remember a time before I started coming here when my car has looked so nicely groomed and ran so well. Several of my family members who have visited your location have commented on how nice things look. Thank you for your excellent service.
"Peter Lomando & The Service Staff"
09-24-2013
I have been a customer of the Bridgewater Open Road dealership for several years. The changes that Peter has brought with him to this location are awesome. My experience has been exactly what I expect from Mercedes which is more than service, but also SATISFACTION. I absolutely appreciate the amount of attention and effort from the Service Department and will continue having my car serviced there.
"Experience With Purchasing A Car"
09-24-2013
I can only speak to the purchasing experience and agree with the other reviews, the quality for what youd expect in mercedes is not there. Triple check the details on a car listing, whats on the web is inaccurate at best, for instance a pre-owned might list on the web a back-up camera but not actually have one in the car, the mileage listed maybe much higher, I was Quoted in an email a car has low 12,000 miles, and the web advertised "Only 12,600 miles!" just before picking it up, it had over 13,250! And they put this in writing, so they do "falsely make claims" just to get you in the door. Dont recommend buying here if your from out of state, because honesty is not their policy. The overall "experience" was not satisfactory and will not purchase from them again. Shame on me for having higher expectations. The car itself (c300) does drive nicely.
"Peter Lomando Never Disappoints (service)"
Ive yet to find a dealership and staff where you are treated with this level of concierge service. From the time you arrive to departure, its consistently an OUTSTANDING experience. Peter who personally greets you and goes out of his way to make sure the "experience" is nothing short of impeccable. if you need anything hes fully engaged and has a passion for achieving stellar client satisfaction. Highly recommend. On the Finace side, see Julia shes a GEM. CJ
"Amazing Dealeraship"
It is so rare this day and age to find as they say "service with a smile", however, Open Road of Bridgewater, exemplifies that every single time I am there. From the minute I pull into the valet area, I am always greeted with smiles, personality, and genuine caring!! Mr. Lomando always takes the time to talk with me and make sure I am completely satisfied before leaving. It is actually a wonderful experience there and I highly recommend this dealership to anyone that is looking for exceptional service, cleanliness, promptness, and honesty!!! Sincerely, Vicki Hernandez
"Best Cutomer Service - Hands Down"
Contacted by Ashley G. Very energectic, friendly, and got me to come in to the dealership to meet with Mark. Ashley was waiting for me at the door! She and my wife are Hungarian so they hit it off. I met Ashley 3 years ago and she was the one who got me to come in in the 1st place! FANTASTIC CUSTOMER SERVICE FROM ASHLEY, MARK, ISAAC AND BOB. 5 STARS ACROSS THE BOARD
"Amazing Experience"
As simple as it sounds Mike Verchio was the reason why I purchased from this store. I work in the area and recently received a promotion so I wanted to upgrade my car to a luxury brand. So I tried the BMW 335 out at the Bridgewater store the service there was horrible. I then decided to just take a look at the Mercedes 300, I was just looking at the cars and was approached by Mike he started going over the cars he had in inventory and none were really what I was looking for. Mike told me that the store was a volume dealer and by next week there should be more cars that I might like. On Thursday of the following week Mike gives me a call and asked if I can stop by during lunch because a car arrived that fits what I wanted. After going back to the store he was right it was what I wanted, Mike made the buying experience a fantastic one, I remember him saying finding the car is the hardest part the numbers are the easiest part. Thanks again Mike
"The Worst Dealership"
07-25-2013
I have never had a worst experience in my life with service. Michael in service is rude and abnoxious. The amount they attempted to charge me was crazy and this was after two weeks of having my car. Bottom line that did not fix my car and charged me 2000.00 ...See you in court open road Stay away from this place Mercedes should be embarrassed
"Anything But A Luxury Lease"
Never again ...... Most unprofessional dealership I ever worked with. Talk about the right hand not knowing what the left hand is doing.... Thats an understatement ! They are very deceitful, will lie thru their teeth just to make a deal. Have not one ounce of concern about wasting your time.... I was a previous customer, but there was not one familiar face there this time.... I will never purchase another Mercedes again.... Because of how I was treated at bridge water
