"Great Salesman, Great Dealership. They Truly Care!"

Unbelievable experience! So nice to deal with people who actually want to help YOU rather than just looking to make a sale.

"Arundel Ford Ervice Department"

10-06-2017

Arundel Form treats all of my vehicles as if the vehicles were owned by the Arundel Form employees Very satisfied, long term loyal customer of Arundel Ford

"Not Sure What You Want Here"

I just had the car inspected for the state sticker.

"Tricia Reitan"

John Lavallee at Arundel Ford was absolutely great to deal with.. The best

"My New Truck"

best buying experience I have ever had they work hard to get me at price I was comfortable with.

"Outstanding Service, Outstanding Price!!"

My sales person was John L. and he was by far better than any other salesperson that I have ever dealt with in my 60+ years of buying vehicle! So accommodating, honest and upfront. So refreshing from the typical process. Thank you Arundel Ford and thank you John!!

"Mr. Roux"

My family has bought a lot of cars in their years, this recent experience at Arundel Ford with John Lavallee was by far the best we have ever experienced

"Arundel Ford - Service As It Should Be"

My recent purchase of a vehicle was as I was hoping for - professional, great customer service, excellent sales, and financial services. John Lavallee was the sales person. He left the showroom and asked if I needed help with any purchase, He was knowledgeable (not pushy). He arranged that as my wife was not with me, I could take the vehicle to my home so that she could give her opinion - how often does that happen. The sale was processed in an expedious manner, I am a very happy customer - thank you John. The Financial Services Manager went out of his way to answer all my questions with respect to the purchase. There was no backroom dealing between John Lavallee and the Financial Services Services Manager, the sale terms were discussed with me in attendance. Another first. I appreciated that they made me aware of my ability to use their dealership for any future service that I may need, including if necessary, the use of a loaner vehicle. I am very happy with the service of other Arundel employees, who were polite and helpful. I had never been to this dealership before, and did not know any of the employees. So I would be very happy to recommend to any potential purchaser, see Arundel Ford first. Brian Mash

"Good Service @ Arundel Ford"

very up to date service department. Brett one of the service managers, is extremely helpful.

"Lincoln Navigator Air Suspension Needed Repair"

Air suspension went out in my Navigator. called on Monday July 31st they were able to service my truck Wednesday August 2nd - 3rd. My husband was in contact with a representative from Lincoln in regards to seeing if any of this would be covered, and he was in contact with Brett also. Lincoln covered most of my bill and I had to pay what they didnt. I was very happy they were able to fix my truck and I was able to pick it up Friday the 4th after the service department closed for the night. Im also very happy to see Brett back in the service department. I have been a customer of Arundel Ford through purchasing and servicing and I am very happy with them, and Brett has been there for almost as long as I have been with them.

"Great Sales Experience! Thanks Sam!"

Out looking for a reliable car for my daughter to take to college and just happened to swing into Arundel Ford to see what was on the lot. Saw a used Audi A4 that caught my daughters eye and took it out for a test drive. No hype, no pressure sales, no pushing me to look at other cars, or trying to put me into something else we didnt want...it was great. Sam was polite, responsive and most of all, upfront. I told him I would have to research things a bit, no problem. He emailed me the service records and a copy of the Carfax, and let the car sell itself. No constant emails or phone calls, and when I was ready, I made them a fair offer. No back & forth, no trying to lure me back into the showroom, and they accepted first time. It was one of the best car buying experiences Ive had. Got most of the paperwork done over email and then I went down & signed docs and gave them a check. I was at the dealership less than 20 minute; the car was all detailed and plates were ready. EXCEPTIONAL experience! If you are in the market, go see Sam Choudhry at Arundel Ford!!!

"Great Dealership"

I found a car that I liked on Arundel Fords web site. Contacted them to say I wanted to come see it and check it out. Dillon Fowles contacted me and arrangements were made. I was skeptical since I am not a fan of car salesmen. Dillon made me feel welcome and comfortable. He was not at all pushy and answered any and all questions I and my husband had. I did purchase the vehicle and am very pleased with it. I did have an issued shortly after getting the vehicle and contacted Dillon. He answered out question and was helpful He has checked with us twice since to make sure all is going well with the car. I would highly recommend Arundel Ford and Dillon Fowles to anyone looking to purchase a vehicle. I would definitely go back there.

"Above And Beyond"

We were looking for used F-150 for weeks. When we finally found one via a web search, Thom Bureau responded to my inquiry almost instantly. We made a Saturday appointment and knew it was the truck for us. Thom was up front and honest about the vehicle and answered all of our questions in detail. He made the purchase process virtually painless. They negotiated with us and found us a great deal on financing. We drove off the lot with the truck that day with a promise that they would come to Portland to pick up the truck and drop off a loaner the following Monday so could make some minor repairs. They actually had to do this a couple of times as the minor fix turned out to be a little more than they thought. But they took care of all of it and we didnt have to miss even an hour of work. They went above and beyond anything I have ever experienced at any dealership. Thank you for the superb service.

"Arundel Ford"

Just purchased a 2015 Focus Hatchback at Arundel Ford and was very happy with my experience. No pressure just friendly, down to earth sales people. Sam Choudhry was such a nice guy and you felt as if you were buying from a friend. He listened to what you wanted and didnt push a lot of extras that you didnt need. He was informative about the car and the whole sales process. I would highly recommend Arundel Ford and Sam when you are ready to purchase a car.

"Horrid Service.. Okay Sales"

I bought a used car there. The process was decent but they didnt disclose that the car had been in an accident. I went for service and it took way too long for them to diagnose the problem which ended up not being the problem..... twice! Had another shop make the repair in minutes, not days. Seriously.....

"Easy And Comfortable Purchase Experience"

We had a very nice experience purchasing a used car from Arundel Ford. We called ahead to inquire about a specific car which I had seen on the website. They had it waiting at the door when we arrived. With no sales pitch, they handed us the keys and let us take a test drive. The car was clean and matched the description on the site. When we came back we worked with Sam, who was friendly and helpful. He handed us the CarFax report and talked price without putting us through any complicated negotiation. They worked with our credit union to finance, and when we picked up the car a few days later it had been cleaned, inspected and the open recall had been addressed. Sam was responsive throughout via email and phone. We would absolutely shop here again.

"Great Car Buying Experience Because Of Samir"

My experience with Arundel Ford was all positive! Samir was extremely helpful, friendly, and not pushy. He listened to what I needed and what I could afford and was great at giving me many different car options. He is a great asset to Arundel Ford. All of our questions were answered with straight forward and substantive responses. I would recommend this dealership and this dealer any day of the week!

"Samir And The Great Team At Arundel Ford!"

I recently purchased a vehicle from the Arundel Ford dealership in Maine, Everyone was very nice and friendly, it was more than just a car buying experience. Samir was the salesman that I worked with, and he treated me like I was family. He was very informative and was able to answer all of my questions. Hes an expert! If anyone is looking to buy a car I highly suggest going to Arundel Ford in Arundel, Maine. You will not find a better dealership!!

"Couldnt Be Happier!"

As my previous lease was ending, I was deciding whether or not to renew a lease for my next vehicle. I contacted Samir Choudhry and asked for his help in finding a new Ford Focus within my price range. He was incredibly easy to work with, and was very professional. Samir listened to my needs and preferences when trying to locate a vehicle that would work for me. Arundel did not have the specific Focus I was looking for, but he ended up finding one with my preferred color and amenities at another dealership and was able to get it for me. The process was quick, smooth and allowed me to be completely satisfied with my new car. Samir made the search stress-free from beginning to end because of his hard work and attention to detail. I would highly recommend him to anyone looking for a new or used vehicle!

"Outstanding Dealership - Sales & Service Personnel"

Purchased a second vehicle from ARUNDEL FORD and each time it was a pleasant, no pressure, relaxed and friendly experience. I would recommend AF to anyone looking for a new Ford vehicle or a well-maintained used car. The salesmen and sales management listen to the buyer and do their best to accommodate the buyer, as best they can. Samir (our salesman) is a true gentleman. When he asked for a 10 rating, I told him I would give him a 12.

"Amazing Place To Buy A Truck!"

I have bought all my trucks through Arundel Ford. Every time I am met with amazing customer service from Tom Bureau and the whole staff there. From start to finish they are consistent with their approach. No pressure to buy at anytime. The customer makes the chouce not the sales person!

"Outstanding Car Buying Experience!"

Here at Arundel Ford we had the best car buying experience! We were after a preowned Ford Flex and found that this dealership was a breath of fresh air from start to finish. We worked with Thomas Bureau who was patient and kind he took his time to really understand what we were looking for in a perfect family car and the many uses we were planning for it. Tom gave us prompt and undivided attention and was attentive to the fine details that we threw his way. We felt that Arundel ford offered us an outstanding service and product for a very fair price along with fair trade in without the hassle of haggling and dealership drama. It was a pleasant stress free experience. I highly recommend Arundel ford and Thomas Bureau. We are over the moon excited about our car and all of our family outings and memories we plan to make! THANK YOU!

"Samir Choudhry And His Awesome Team!"

I was quite pleased with my car buying experience at Arundle. I connected with Samir "Sam" Choudhry a little while back and explained what I was looking for. He let me know when as soon as he had what I was looking for came into the shop. We were able to negotiate an a very reasonable price and when I got to Arundle it was detailed and looking fantastic. Craig Scott had made the purchasing paperwork a breeze. I will absolutely be buying my next car from Samir and his team at Arundle Ford! Cant say thank you enough to Samir as he made the process enjoyable.

"Leasing My First Car"

I worked with Samir Choudhry at Arundel Ford. He helped me as soon as I walked in the door and is still answering any questions I have. He worked with me to ge me what iI was looking for. It was a very quick process which I appreciated and he made it very laid back and completely stress free, no hassle at all. I would return to work with Sam and would definitely send friends and family his way. Arundel Ford altogether made leasing my car and positive experience

"Excellent Expereience!"

My experience at Arundel Ford was the best of my lifetime. The knowledge, professionalism, and the willingness to go the extra distance is what sets them apart from anyone else. They do their homework, know what they are talking about, and are trustworthy. They were truly concerned that all my needs were met, and they did their best to meet all of them. After the experience I just had there, I wouldnt go anywhere else in Maine. I highly recommend them, and I especially recommend Dillon Fowles, He took car of us better than any other car salesman ever has! THANK YOU! Well definitely be back!

"Great Service"

I live in Southern Maine and was in desperate need of a vehicle that could fit at least 6! I had been to a few different dealerships, to remain nameless, but had very little success finding exactly what I needed and continued to feel pressured by each dealer that I had talked with. Im not sure about you, but feeling pressured to buy a car that you know isnt right for yourself and your family, just made me feel terrible inside. I finally called Arundel Ford and was able to speak with a gentleman by the name of Lancer Mcminis. He was not only a dealer trying to sell me a car, he was a person trying to help another person find what they needed, both with accommodating my space need and my budget needs as well. After the first phone call, I honestly started to feel a bit more comfortable with the car buying process and I believe I contacted Lancer three more times before I actually went to Arundel Ford and bought the van I really needed. I remember everyone, not just my contact person, being very professional and helpful while at Arundel Ford. I completely felt at ease through the entire process, well almost, buying a new car isnt easy when hard times are evident, but this particular dealership has me sold. Ive never had the experience of feeling like the most important person at the lot, like I did that day and Arundel Ford will have my business for years to come. I thank all of you that helped me that day, from beginning to end, in making it a seamless purchase and an update: I absolutely love my van and so does my family! Thanks Sincerely, Robert Burrill

"Great Salesperson"

We have not made a decision about purchasing a vehicle yet, but wanted to note that our salesperson Samir (Sam) Choudry was one of the most helpful salesperson that we dealt with. (We have been to many dealers). He is very pleasant, not pushy, listens and find answers.

"No-hassle Experience"

The customer service was amazing! Dillon, our salesmen is a no-hassle kind of guy. Hes not pushy, nor does he want to put anyone in a vehicle that is beyond their means just to make a buck. From decision-making to signing documents, we were treated in a friendly manner. Everything was thoroughly explained- not to the point of feeling overwhelmed. DIllon spent time before we drove off showing us all of the features and helped with pairing devices, etc. What was most impressive was once the decision was made, and it was time to pick up the vehicle, everything was ready. The vehicle had the temp tags ready to go. The financing paperwork was complete and accurate. There were no hidden surprises or unnecessary extras that other dealerships sometimes throw on an unsuspecting customer just to make a buck. This experience will have us back there again to purchase another vehicle when the time comes!

"Great Service"

10-27-2014

Arundel Ford was very helpful for me purchasing my first new car. They got me the best deal they could find and had the exact vehicle I wanted delivered to their facility within days. The buying processes (which usually takes forever) was quick and easy as they had everything set up and ready to go when I got there. Service was great!

"Easy Easy Easy"

10-27-2014

The overall experience with purchasing my Ford Escape was unmatched. I received the utmost customer service when offered to take my potential purchase for a couple of days while I made the easy decision to buy. Upon my first service appointment, the service employee did not know it was my first oil change (which is free), but Im sure it was just an oversight. This was my second car buying experience, my first being 10 years ago, with the same salesmen even! Arundel Ford and their staff has solidified my future business at their dealership by the utmost professionalism and ease of my purchase. Thank you again!

"Another Easy Purchase At Arundel Ford..."

10-27-2014

I was looking to trade in my vehicle and after having a great experience with my last purchase, I decided to return to Arundel Ford. My purchase this time was a little tricky, so I did a little research, I sent an inquiry online. Sam Choudhry answered my email, and I decided to go to the dealership and have a look at a vehicle. He is very knowledgeable, and has an easy-going approach that put me at ease. I appreciate that he was patient with me, and didnt try to push me into a decision. I walked out of the dealership confident that I got the best deal that I could, and will absolutely be back again when the time comes.

"Will Never Buy Another Car At Arundel Ford"

My son had purchased several new cars from Arundel Ford over the years. He recently had a problem with the back door of his Ford Focus not closing all the way. Taking it back, they charged him $50 for the diagnosis that the back door did not close properly. They then told him it would cost another $350 for the parts and repair. My son was in disbelief that they charged him $50 to tell him what he already knew...the back door would not shut properly. My son later took it to a reputable car dealership that charged him $150 for the parts and repair. When my son called the manager to tell him he would never go back there and would write a letter to the Ford Motor Company, the manager (Watson?), replied "Thank you."

"Great Service"

Samir Choudhry has been a huge help in the process of buying my new car. He was very pleasant and approachable. Great job Sam, Arundel Ford should be grateful to have you as part of their team!! Thanks again Sam!

"Great Car Buying Experience At Arundel Ford."

I live in Southern New Hampshire and was in the market for a new Fusion. I am quite the savvy person when it comes to buying a new car and did extensive research. After not being able to work with a dealer to my satisfaction, I was fortunate enough to being able to work with a fine young Salesman at Arundel Ford Samir "Sam" Choudry. I spoke with him on the phone and set and appointment to stop by on Saturday. Had a nice drive up and the car was ready for a test drive. After working the numbers together we came to a fair agreement on a price. I knew there were many existing rebates which were offered upfront. Even after I left the dealership Samir called me and mentioned there was one additional rebate that was just offered by Ford which lowered the price further. Samir is a knowledgeable, friendly gentleman and not pushy and made my buying experience a pleasure. I highly recommend him and this fine dealership which is well worth the drive to Maine for me.

"Great Customer Service"

Sam was great, friendly & pleasant to work with thru this purchase. When I had to return my new car for item to be installed & recall work, Sam made sure I had transportation which is very important to me! A big thank you to Sam for helping us thru this process! I just love my new car so much that I have given it a name which I have never done before. I would definitely recommend anyone to come to Arundel Ford.

"Fantastic Experience And Trustworthy Dealership!"

* Found the car on Cars.com (2002 T-Bird) * Reached out to Arundel Ford via email and heard back from their sales representative, Thom Bureau, in less than 2 business hours. * Thom confirmed the car was still available and filled me in on its history. * Ran a CarFax report and confirmed everything Thom represented. * Determined the cars fair market value through Kelley Blue Book. * Told Thom we were heading out the door to Arundel Ford (2.5 hour drive). Asked him to set up an independent inspection through a local mechanics (Bruces Auto Services --- honest, friendly and very helpful). * Arrive at Arundel. The car was cleaned and ready for a test drive. * Negotiated purchase price in less than 5 minutes with Kelley Blue Book value in hand. * All checked out with the mechanic as Arundel Ford and Thom represented. * Drove the car off the lot in less than two hours (including independent inspection) with a HUGE smile on my face. No problems since! HIGHLY RECOMMEND THIS DEALERSHIP and THOM BUREAU!

"Arundel Ford...worst Service Ever Encountered !"

My purchase of a 2012 Focus was an excellent experience. The service department doesnt have a clue. We both (born in the 50s) have owned and repaired Ford vehicles for the past 40 years. Vehicles have come a long way and have had characteristic quirks weve been familiar with. My husbands 2011 Ford F250, bought new, had a clicking noise. This used to mean, as some may remember, that the vehicle was low on oil. Arundel Fords service department told us, after having it a few hours, that it only made that noise because it was such a large engine that it took alot longer for the oil to circulate to the top and that was what the noise was. My daughters 2012 Fiesta was bucking, acting sluggish and then speeding up erratically. She had to pull over several times, shut down and start again to get it to handle properly. My 2012 Focus drivers radio speaker buzzes, the steering wheel scrapes when its turned and the transmission shifts and decelerates at odd times. Arundel Ford service department says all of these are normal for these vehicles. If you want to buy a Ford from Arundel, see Chuck Millian. Youll have a great buying experience. Just dont have it serviced there.

"Purchasing My Car"

04-21-2014

I arrived at Arundel Ford to have my car serviced at 8:00 am.; by 1:30 that afternoon I drove away with a new (used) car. The prior day I hit a pothole and my front end sustained too much damage to be economically feasible to repair considering the age of my vehicle. Ironically, this vehicle, in 12 years never needed major repairs in spite of its age until the pothole incident! I walked to the front of the dealership and was greeted by a very pleasant man, Samir Choudhry, a sales consultant. He listened to me very carefully and did not exert unnecessary pressure on me to purchase a car. Instead, I was able to come to informed decision that day. Buying a car can be a very stressful time, certainly under these circumstances. I am grateful Sam (Samir) was there to be my sales consultant. I am happy with my 2012 Escape, and as Sam watched my reaction he knew he had me with the sun roof! Sam is a great asset to Arundel Ford, as well as a new member of our community. I wish him well in his career and happiness in his upcoming nuptials.

"Fantastic Experience!"

I had a great time at Arundel. My salesman Sam really helped me out with what I was looking for. The whole staff there is great, and really approachable. I recommend Arundel to anyone looking for a new or used car!

"Great Service At Arundel Ford!"

Ryan Martin is the most helpful and patient sales associate! He didnt give me the "hard sell," but he showed me cars that he felt would work for me. He also presented me with several different payment scenarios, so that I could decide which one would put the least strain on my finances. I was a bit indecisive, but that didnt bother Ryan - He was so patient! Ryan really cares about the customer - He wants you to be happy with whatever car you buy!

"A Great Car Buying Experience With Ryan Martin"

We had a great experience buying through Arundel Ford! Ryan was very helpful throughout the entire process! I would highly recommend them!

"Great Experience Start To Finish"

I worked with Thomas Bureau when purchasing a new vehicle from Arundel. The atmosphere is very laid back and Thomas really worked hard at making sure I had all of the options I wanted and at a fair price. He was straight forward with me and I didnt feel like we had to play a bunch of games (like at most dealers) to agree on a deal. I will surely go back again for future purchases.

"Knowledgable And Helpful"

i had some specific criteria to meet in order to purchase a vehical and the staff was knowledgable about their inventory as well as pricing structure. they found several options for me in a day. Quick, efficient and professional

"Best Experience... Ever!"

After purchasing a new house I needed to lower my monthly car payment. Lindsey helped me find a brand new Ford Edge with more bells & whistles than any human needs and still managed to save me a ton of money. Jeff helped make the finance/approval process fast and seamless and I was driving the new car home the next day. Ive never had such a great, relaxed no-pressure experience. And I didnt even have to call my insurance company! When I arrived to pick up my new car, Lindsey had already contacted my insurance representative, had everything changed over and had a new insurance card waiting for me there at the dealership. Talk about service with a smile! I love these people! I would highly recommend you stop here before anywhere else!

"Arundel Ford Is The Way To Go! "

I purchased a new Ford from Lindsey about three months ago. There was no pressure and my buying experience has never been easier. The customer service is top notch! Ive purchased 4 other new cars in past and this was by far the smoothest transaction. Arundel Ford has a great team of employees who are all very knowledgable and extremely helpful. Id recommend Arundel Ford to anyone looking to purchase a vehicle, new or used.

"Service Was Wonderful!!!"

"I was very pleased with my experience at Arundel Ford. I was extremely impressed with Thomas Bureau. He made buying my Ford Escape a very enjoyable experience. I will return to buy a car here and have already recommended your dealership to my family and friends"

"Told Them What I Wanted, And They Made It Happen."

Went in looking for a specific model to cut down on fuel usage. After I told Ryan what I needed he only presented solutions that were in my best interest. Throughout his search for me Ryan was just as pleasant if I said no as he was if I said yes. His persistent searching and presentation of options led to us to a pleasant outcome for all parties involved.

"Ryan Martin. "

Ryan is highly knowledgable in the field of car sales and as an Internet sales specialist. He made us totally comfortable. We purchased a new car and he was very patient with our lengthy questions.

"Normal People, Not Pushy "

Great service. Went in looking for a used car, I was shown used cars. They did not try to talk me into a new car. Nice people.

"Shopping For A New Car"

Ryan Martin provided us with excellent knowlege of all the cars we were interested in. At times I felt we were being pains in the butts. No matter Ryan continued to be virtuous and friendly. The most important attribute was no pressure. We feel that is very important when buying a car and spending that amount of money.