"Christopher Thibodeau"
Chris Thibodeau, is a really great , patient sales person. Very respectful & knowledgeable
"2016 Sprinter"
I contacted Ma Vargas about a vehicle I was interested in online. she was extremely professional and accommodating and immediately put me in touch with Tom. I live 1200 miles away. Tom was very informative and communicated extremely well through the whole process. He picked my father up at the airport and had him on the road in record time. Awesome experience.
"So Happy With Holloway"
Before you drive to Mass to look for your Benz (like we did), try Holloway first. Michael Price was awesome! Michael is very knowledgeable and was very patient in explaining the myriad of features in our car. Michael was so good in his presentation that our 12 yr old son taught his dad how to use the push button start (gotta remember to keep the car locked inside the garage and keep the key fobs away from the kid). The purchase transaction was smooth and the customer service was excellent all the way around. Were very happy with Holloway.
"Expert Sales Service"
Chris Thibodeau was knowledgeable regarding the availability & use of MBs newest technology. Chris was patient with us, as we took most the day to decide. We ended up upgrading to a S-550 and we are happy we did.
"Holloway Motor Cars Of Manchester"
I have purchased several automobiles from Holloway starting in the mid 80s at their Greenland location and at the Manchester location since it first opened. I have always had an outstanding experience with them. Their service department gets the job done correctly on the first pass. I have purchased my MB vehicles from Jeff Donovan who is a real gentleman and makes the buying experience pleasant and easy. Follow up is superb and if there are any issues with the vehicle they are resolved in a professional and friendly manner. A classy auto dealership from start to finish.....I highly recommend it.
"Me.b. 2013 E350 4matic"
Our Sales Rep, Chris Thibadeau, was gr8!! We purchased the car, having only seen photos, & he delivered it to us. Followup from him & 2 other people at the dealership has been gr8 as well. This is our 2nd Benz purchased from Holloway.
"No Stress;grt Inventory;salespersn: Michael Price"
03-14-2016
Salesperson Michael Price was quick to reply to offers and more than fair to deal with. Overall, Holloway has a low-key, no-stress environment. They can find any car you want in any color combination. We bought a 2016 SL550 and we are currently working on a G-Wagon. Excellent customer service; they did everything right and it was truly a pleasure to do business with Holloway... :)
"Great People, Great Cars, Great Service"
If you are buying a Mercedes - DO NOT GO TO ANOTHER DEALER - Holloway Motor Cars is amazing! They treat you like family and are honest! I cant imagine buying from anyone else.
"Mercedes Purchase"
Excellent customer service experience! Salesperson, Mark Ames, went above and beyond! I would recommend him, the dealership and feel confident that I will be back to purchase another Mercedes!
"Recent Purchase"
This was our first visit in many, many years at Holloway. Originally we visited,the showroom to get a feel for the new Mercedes. On my second visit a day later to show my wife we found a car on the lot that fit and met our criteria. Holloway was willing to work with us in regards to cost and financing which made this change possible. Our customer service experience was excellent. Everyone was attentive and helpful. Chris was extremely knowlegble in regards to the operation of the car and its features. We have had the car less than a week and we have received several calls to make sure all of our questions have been answered. Excellent follow up. It is this type of service that brings in first time buyers and I am sure encourages repeat business. Thank you as we foresee many proud statisfied years with our first Mercedes.
"Excellent Salesman-professional-knowledge-timely"
Was looking for CPO S550. Salesperson immediately knew and found the exact vehicle I wanted. The sales process was smooth, from initial deposit on Thur evening, thru the drive away on Tue evening. Received updates daily on certification process, financing, and when car was available for pick up. This is the way I like to do business!
"2015 Mercedes-benz Glk 250"
01-14-2016
We recently purchased a 2015 Mercedes-Benz GLK 250 from Holloway Motors of Manchester, N.H. They had exactly what we were in the market for. The entire process, from negotiating the price to closing the deal was seamless and stress free, due to the sales associate Mark Ames. Thank you for making this a smooth transaction.
"Easy And Comfortable Process"
I ordered a new C450 AMG and it came in sooner than expected. The leasing process was very easy and the salesperson Lynn Prescott was very accommodating in working with my schedule to arrange delivery. I also appreciate the absence of high-pressure sales tactics and annoying push to add additional cost coverage for maintenance, paint treatments, etc.
"2011 Mercedes Benz E350"
12-28-2015
This is my 2nd car I have purchased from Holloway. Great experience buying from them. Easy no hassle. Excellent customer service friendly and helpful. Will buy from them again !
"Another Great Buying Experience"
This is our fifth purchase of an Mercedes from Mark Ames, second at Hollow. The experience has been consistently outstanding. Mark delivered exceptional service, as usual. Highly recommend him and the dealership. We just received delivery a brand new 2016 GL450. All our requirements met by Mark searching out the vehicle we needed. Cant speak highly enough of our experience.
"Great Buying Experience At Holloway Motors"
I had reached out to few dealerships over the Internet & got some good deals but decided to head to Holloway Motors in Manchester to look at the Mercedes. They had a great selection of vehicles and was promptly greeted outside by salesman named Devin Monahan. Devin proceeded to help find the right car for us. He was not pushy, very informative and helpful in make our buying decision easy. With a little negotiation Devin was able to get us a great deal on the vehicle that we wanted. We are very happy with the car and cant wait to try out the service at Holloway Motors.
"Fast, No Games And Personable"
Jeff Donovan was amazing to work with! He was so helpful, knowledgable about the cars and features and made the back and fourth with the finance manager very very easy! I loved working with him and everyone in the building was super friendly and welcoming!
"Total Surprisr"
These folks took me by total surprise,in a good way. All communication was by E-mail,only giving them my info after they gave me great numbers,, the 1st time...no going back and forth..which is something you dont expect..not pushy, or demanding,, very out going.No hard push on after sell products.I live 130 miles from this dealer, they brought the car to me,did all the paperwork in the front seat of the car. It was so easy,I kept waiting for the unexpected,, it didnt happen.. Holloway motors has a great reputation for this,,only to find out afterwords,,,I will do business again,but its going to be awhile since the vehicle is a 2016 E class,,thank you
"Great Experience."
I have purchased many cars over the years. I would have to say that my experience was one of the best I had. Devin was great and they put a deal together that fit my budget. Thanks and I have already recommended Holoway to a friend.
"Best Car Buying Experience Ever"
I purchased a 2012 CPO Mercedes E350 from Holloway for my wifes birthday. This was hands down the easiest, most enjoyable car buying experience I have ever had. Buying a car usually gives me a pounding headache as I haggle back and forth with the salesman. My salesperson, Devin Monahan, was awesome and I never felt like he was trying to "sell" me. They were very aggressive on my trade-in price and the deal was done in 90 minutes from the time I walked, test drove the car, they looked at my trade and give me a price. I would highly recommend Holloway and Devin if you are looking for a new or used Mercedes. We love the car.
"New Mercedes"
Delt with them over the net and it was the best way I ever bought a new car, you could not ask for better service in finding me the correct car I wanted , and my sales person new everything about the car, if you are looking for a Mercedes this is the place to go, great service , very fair price , and everything they said they would do they did, what a great place to buy a new car, will make sure I tell everyone about them Jeff
"Great Experience"
The experience was quality from the first contact on line until we drove off of the lot with a new GLK350. We were in the market for a luxury vehicle and visited Acura, Infinity, BMW, and Cadillac. In the end, there was not comparison. Our sales person Chris was outstanding. He took as much time as we needed to make sure that we fully understood the vehicle and the financing options. He is the best of the best.
"Great Decision"
After 250k miles on my 1999 E320, it was time for a new vehicle. I stopped at a number of dealers, but was most pleased with Chris Thibodeau at Holloway Motors. Chris assisted in identifying the precisely correct E350 for our family. Honestly thats the easy part. We purchased a CPO Chris and the Holloway team worked very hard to ensure a rapid delivery, easy paperwork completion and an overall pleasant and professional experience.
"A-1 Buying Experience"
I recently purchased a new C300 and was truly impressed by the professionalism and courtesy extended by all of the staff at Holloway. My sales associate Lynn Prescott was approachable, friendly and had a superior knowledge of the vehicles she was selling. Everything about the process; form the initial contact to the final closing was professional, transparent and seamless. Ms. Prescott made her self available for any and all questions regarding the sale and delivery and went above and beyond to insure that I had a positive buying experience. Additionally, I received e-mails regarding additional programs (extended warranty, tire protection) but was not pressured to purchase by anyone at the dealership. All and all this was probably one of the easiest automobile purchases I ever transacted.
"Car Purchase"
The best car buying experience I have ever had. The staff at Holloway are very knowledgable and friendly. They treat the customer first class. Everything was delivered on time as promised.
"Great Experience!"
Best car buying experience Ive ever had. I was in the market for a C63 507 Edition Sedan, and was working with three different dealerships to find the best deal. Vaughn at Holloway made the purchase so easy and transparent, that I decided to drive 10 hours each way, in snowstorms, to purchase the car from them. Once there, Vaughn was just as friendly and as transparent as during the negotiating process. Everything was seamless and low stress. I would definitely consider buying another Mercedes from Vaughn and Holloway Motors.
"Disaappointed"
I have had a window problem for about 3 years, has been in for service to repair a window that does not close properly 4-5 times. I have been told that I need to open/close and hold for 10 seconds, (did no work), also ot is the cold weather they all do that (still only one window). After complaining again I was told that they only had one record of my complaint. Charged me for a warranty item, charged me for an item that was installed under warranty 2 months earlier. In short, the "right hand does not know what the left hand is doing" Very disappointed, have been a customer for 15-17 years, purchased at least 10-12 vehicles there. Former customer now.
"Top Notch!!!"
After a BAD experience at Mini of Bedford,I was a little nervous about walking into a big dealership such as Holloway,I couldnt have been more wrong,from opening the door and dealing with Jeff to finishing the deal on the phone later that night I felt like a customer who was buying there fourth MB from this dealership and in fact its my first.Jeff made me feel as if it mattered to him and making my dream of owning my first MB very important..Thank you for the no pressure,pleasurable experience...! cant wait to take delivery...!
"Holloway Staff Is Committed To Help"
Thank you Heather, Dave, Don, Jeff and Renee! Holloway is committed to find what you need from top to botom. Their entire staff is there to help, serve and support you. They are all accessible and knowledgable about the vehichles and serching for the vehicle that meets your needs.
"Excellent Experience Purchasing New S550"
Had an excellent experience working with Mark Ames at Holloway. This is the fourth MB purchased with Mark and he made the experience outstanding, as usual. Fulfilled all the requirements we had for an 2015 S550 and delivered exceptional customer service. Every aspect of the experience was excellent. Highly recommend!
"Deceiving Sales Practices"
After being asked to place a deposit on a vehicle I was interested in I did so with the understanding (as explained to me by the salesman) that I would have first right of refusal so no one else could come in and purchase the car. I began negotiations with the salesman and as we were working back and forth we were close to closing the deal. However, prior to our negotiations being finished the dealership sold the vehicle to another party. I would recommend you do not do business with this company. I escalated the situation through the sales manager and owner and was treated with disrespect. Obviously I wont be continuing my vehicle search with this business.
"Very Positive Buying Experience"
I recently bought my first Mercedes, an 550S 4 matic and I have to say I was very impressed with my entire experience. Very low key staff, not high pressure at all. I had some very specific things I wanted and things I did not want on the vehicle and after some very hard and diligent work on my salespersons part, she came up with the exact car I wanted and came in at a very competitive price. I am hoping the service will be as postive as the sales aspect of the dealership. I am sure it will be.
"Outstanding Dealer"
Just picked up a CPO E Class today - process was seamless, quick, efficient and no hassle at all. Financing decision made in minutes and cleared by MB in 30 minutes. Salesperson Jeff Donovan was outstanding.
"Outstanding Experience"
Mark Ames of Holloway Motor Cars of Manchester provided knowledgeable, professional service. I recently purchased my third car from Holloway, and they have always lived up to their promise of elite service. Mark spent time explaining the cars features, he helped me to fully understand the paperwork, and he spent time showing me how to get the most from each specific feature. It was a very enjoyable experience and when I drove away in my new Mercedes, I felt like an elite customer.
"Excellent Purchasing Experience."
Vaughn is the man. Mercedes is the product. The best or nothing!
"Excellent Purchasing Experience."
Vaughn is the man. Mercedes is the product. The best or nothing!
"Wonderful Car Shopping Experience"
04-28-2014
There follow up was very responsive. I was contacted by the internet manager and the General Manager. I would buy a car from them.
"Another Wonderful Experience With Holloway"
Traded our ML350 in for another GLK -- this time in diesel. Total time from 1st drive to driving the new car home was less than 5 days. Simple, low-pressure sales (Jeff Donovans hallmark), and couldnt be happier! Excellent job Jeff!
"Another Excellent Car Buying Experience"
We just bought our 5th new Mercedes-Benz from Holloway Motor Cars of Manchester. Jeff Donovan has been our trusted Sales Represenative for years and he excelled in his service to us once again. We had a flawless exchange and drove away with our new 2013 E-350 4Matic in record time.
"Excellent Service"
The sales staff at Holloway went out of their way to make my purchase a pleasurable and quick experience. There were some technical complications, but they went the extra mile to make sure all went smoothly in the end.
"Excellent Car-buying Experience."
Mercedes-Benz dealers have a reputation for providing quality customer service but our recent experience with Lynn Prescott at Holloway Motorcars of Manchester, NH has raised the bar once again. We cant say enough for Lynns involvement in the buying process, her professionalism, her knowledge of the brand and her absolute attentiveness to our needs. This was the 4th Mercedes wed purchased over the years and I must say it was the best overall experience for us.
"Another Excellent Sales Experience!"
Just bought our second C300 sport in three years and both times the entire experience was excellent.
"Excellent Buying Experience"
10-25-2012
I worked with Lynn Prescott for the first time in leasing a new c250. Lynn was fantastic and made the entire process simple and clear. She was great to work with and I would highly recommend her to anyone looking for their next vehicle.
"2012 C300 4matic Used"
10-25-2012
We just bought a 2012C300 4Matic used from Holloway Motor Cars. The salesman, Chris, was very helpfull. We are pleased with our purchase and with Holloway.
"Great Experience"
10-25-2012
I was greeted over the phone by a very friendly Renee, she had a great personality and was so knowledgable of the vehicles. She answered most of my questions and assisted me in scheduling an appointment with a Sales Rep. From the minute I walked in to Holloway I felt very comfortable and welcome. My Rep was Lynn Prescott and she was fantastic!! She was extremely helpful and made this process so painless for us. Within a few days I was leaving in my new C300. I have always driven Lexus vehicles but after dealing with the employees at Holloway including Renee, Lynn and Crystal Im pretty sure I will be a forever MB and Holloway Motor Cars fan. Thank you for making this a truly great experience!
"2011 Vw Golf Tdi"
I had a great time at Holloway. The staff was very nice. The sales rep Chris was great to work with.. I would go back for a new or used car again!
"Used Car Purchase"
10-25-2012
We recently purchased a used vehicle at Holloway. The salesman (Chris T.) was very straight-forward which was a refreshing change from a few of our previous experiences. He was willing to bring the car to my mechanic to have it looked at which was also very helpful. The only issues we had were with the car specifically and were due to the previous owners neglect. Our overall experience was great.
"Purchase Of Used Lexus"
I did not have a problem until I was on my way to pick up the vehicle and founf out they had not completed [aint touch up as promised. They obviously knew during the day that it would not be completed and no one bothered to call or tell me. I waited three weeks to get this done and it turned out to be someone using the little tubes of touch up paint not what I had been promised. It was just a sign of all the things they did not do or did wrong. They made a big deal about giving me new brakes which turned out to be them replacing the pads but not taking care of the rotors. The vehicale had condensation leaking into the headlight assembly which I had to repair $1600. The battery was defective $150. They didnt even check the air or cabin filters as both were well beyond used. There was a leak in the power steering fluid system and that was anothe $100 to repair. I am not sure who checked the vehicle or didnt check it. They obviously got the best of me in this deal and I have learned and will never go back there for anything. For the amount I spenton the vehicle and the subsequent repairs, I could have got a newer certified vehcile froma Lexus dealer and had warranty to 100k miles. I did expect that a Mercedes dealer that Is supposed to be high end would have delivered the vehicle without the above issues and not cneaking things through knowing the car would be delivered at night and once it was off the lot it was no longer their problem. I have bought a few used cars before and the dealers always corrected issues if there were any for a reasonable amount of time maybe 30 to 60 days. Beware if you shop here. Bring the vehicle somewhere else to check it.
"Used Car Issue "
I have been a high line car collector since 1986, I decided more recently I would make my next purchases at a local Mercedes Benz dealership that I thought was or should be top notch prior to finding out otherwise. I purchase a 07 450GL in december from them, no real issues other then exterior window trim peeling and no follow up etc from my salesman after the sale. So I go back in January to trade my 06 Maserati in on a 05 SL500, heres where the real drama begins! I make an appointment to see Don Steere the used car manager to have my vehicle appraised, I wait for him to finish with someone else and he does his thing and says the salesman will get back with me. I come in to take delivery and all the sudden my trade now needs to go to southern mass so the Maserati dealer can give ole Don the seal of approval before we can wrap it up! This wasnt on the agenda prior but I allowed for this delay even though Holloway sells their vehicles state insp as is as shown with no warranty. That evening I decided rather then jumping through hoops I would put my trade on ebay and I sold it for 2k more then trade allowance in 10 minutes! So i pull the trade from the picture still pay their full asking price, go to take delivery and I had prior advised my salesman to ensure the spare key the owner books and nav disc. Go to take car for demo drive and ask my salesman did you get these items together, oh we dont have a spare key and this has the keyless go feature so you shouldnt need another key! I said this will be a we owe item then as I expect two keys incase something goes wrong with this only key. They send the car out to service to see what key is needed to be ordered, where a tech tells me by the way this key is not a keyless go key (as I was told it was) also ole Don Steere comments " Im going to yell at who ever promised this key as it goes for 500 bucks". Parts dept orders key, Im told take this new key home do this and that and it will be all set. Well get home and this key is not a keyless go key so it wont program. I go back to dealership and they need to order another key, while there I said I would like a print out of what you did to car to get it ready for resale, low and behold they dont even change the oil from the prior owners on both of my recently purchased vehicles and the SL they have no clue when it was changed my GL450 oil was also used 6mo old with 4k miles on oil. Several # line items were missing on the report, read #1,#2,#3,#6! They installed used tires to save the Used car manager $$ and increase his department gross profits. This is insane, and the only dealership I have run across cutting these kinds of corners! Dont let the Pretty Pics of the used car in front of the Benz dealer fool you, its bargain basement service when it comes to getting them ready for resale. The service due light was blinking in my face at time of delivery I had to have them reset it and Don Steere said a tech checked the oil but we will GOOD WILL the oil change, that should have been done as part of used car resale prep! Checked the oil how? smelled, tasted, had it chemical analyzed! They had no record when the last owner did it, this is the life blood of the engine that Im buying with no warranty at 67k miles so oil should have been all set! I asked my salesman about the 27.00 key chains for both my just purchased Mercedes that was supposed to be thrown in and was told if I didnt have to get you a spare key you could have as many as you wanted, thus I was only allowed the SL key chain! I went on ebay and bought the GL key chain for 5.00! I have spent days and hours in their service dept getting my vehicles we owed items etc, I feel like I have lived there! I do give high marks to Jason in service, great at his job. Nowadays customer care is of top priority so I would think the local Benz dealer would be all over that!
"Holloway Of Manchester"
i bought a used lexus from Jeff one of the salesmen he was very helpful. i found the car on cars.com since i live in florida jeff took it to a repair shop on his own time for a private inspection for my own peace of mind, the csr got shipped to florida by jeff, every thing i was told about the car was true. i couldnt of been happier. This dealership is very professional, great job guys.
