"Best Ford Is Great!"
Love our new F150. The staff at Best was great to deal with. Thanks to Kyle once again. Its obvious why youre one of the top Ford salesman in the country. ¿
"Used Car"
Diane was a pleasure to work with . Fast getting back to me thanks STEVE
"Excellent !"
I had liked the BEST Ford LINCOLN company, Bob worked with us, everything was excellent.
"Great Service And Fast!!"
Skip was amazing. Helpful and friendly. I was dropping off very early for an appointment in the afternoon. Skip called at 9:25 to let me know I was good to go!! Awesome! Denise Liffner
"Amazing Customer Service! "
Amazing Customer Service! We worked with Carol, she made things happen! And quickly! She is a true asset to the Best Ford Team! We really appreciated her attention to detail and her timely call backs and updates!
""buying Was A Breeze""
07-01-2017
Mark and Raphael made purchasing our vehicles a breeze, I would recommend my friends and family to them anytime!
"Honest Dealership"
Car came in for brakes. Received a call telling me car did not need brakes at this time which was a no cost. Thank you for your honesty this is why I keep returning.
"Great Service"
came in on a quicklane scenario for the works and sticker and some front end investigation on my 2013 150. all went great. the people there are top notch.
"Top Notch!"
I purchased a 2017 focus. Sales and service were top notch. Everyone was exceptionally helpful. This is my second purchase from Best Ford and I would highly recommend them.
"Great Experience"
06-30-2017
I would recommend Best Ford to all my friends and family. When I purchased my New 2016 Ford Edge Sport, the staff was very friendly , helpful ,and knowledgeable. I was very please on how the entire purchase went so smoothly , the facility was clean and presentable. I have been going to Best Ford for many years and always please with the staff and the great experience. I will always be a returned customer to Best Ford when needing to purchase a vehicle.
"2012 F150"
06-27-2017
Took my 2012 F150 in for an oil change, tire rotation and check of reoccurring shifting problems. All service completed. Will continue to monitor shifting for any problems
"Good Service Call"
This is about a routine maintenance visit, a 70,000 mile scheduled service on a 2007 Ford Escape XLT. There really isnt a lot to say. I made an appointment for 8 AM on a Sat. (I really do like that I can get a service appointment on Sat.- very convenient). I dropped the car off and got a call a couple hours later that it was ready. It was just the usual stuff - oil & filters changes, rotate tires so there was nothing difficult about the visit, but it went just as I wanted it to - no hassles.
"Normally Good But Not This Time"
When leaving the Quicklane cash desk (to pay for services) I was asked to be fair on the survey - so I hope to be. I got to change my first flat tire on my 2014 F150 yesterday, the 22nd of this month. It wasnt the smooth experience I had expected, but my son and I managed it and now we know some of the tips and tricks to sticky tire changes. Immediately after putting the spare on, we headed to the Ford dealer into the Quicklane to try getting the flat repaired. This is where my ugh morning turned into an ugh afternoon. I pulled to the front of the drive in bay, got out- explained my situation to the guy sitting by himself at the first service desk. He forwarded me to "Skip" inside the reception. I went in, got a fairly cool reception and couldnt help feeling defensive. My truck has been here before, but not me personally -- husband usually brings it in. Once I got the truck inside the bay, I tried letting Skip know I had put the flat in the pickup bed. While he was tearing out the number ticket and asking for my keys I felt barely acknowledged, like "obviously thats where it is." I felt brushed off when he pointed me at the waiting area. After considerable time, Skip came back in showing me the nail - explaining I needed a whole new tire as the nail had punctured the sidewall as well. There went the rest of my day, hah, ugh! Some time later Skip came back in asking me if I knew where the jack for the truck was, if I had left it home or forgotten it cause the tech couldnt find it. I covered my surprise a bit and assured him that no, the jack had been put back right where it should be. "Well the tech cant find it." I explained that the jack is in the little stow and go compartment - he needs to lift up the back seat, remove the little cubby there, and unscrew the jack-lockdown to pull the case out and up. I offered to go show him how, but he didnt stick around to take me up on the offer. I confess my shock at the tech working on the truck and having no idea where to look when my understanding is the storage place is quite common for the Fords I presume he knows how to work on. Or even needing to get the jack out in order to replace the spare- why wouldnt you guys have your own on hand? Lucky for you I am responsible with my stuff, eh? Hah! The work done was adequate. To be fair I am not giving you 5 stars, or high recommendation rating for the quicklane service. I had just barely finished changing a very flat tire, Im sure I looked it as frazzled as I felt. I expected some sort of welcome or friendliness, and to come away from this experience satisfied not annoyed. It was not an obviously busy day (I saw no waiting line, and only 2 of the 3 bay service desks had customers) but I felt like everyone there had better things to do, and I dont know how much is cause I was expected to know the ins and outs of quicklane on my first visit there, but I would think a first time visit would be the "lets make a great impression" visit.
"Great Customer Service"
06-24-2017
Very fast service. Great customer service. Would definitely recommend.
"Usual Terrific Service!"
Brought my 2009 Escape in for state inspection and oil change. Brought my sister along with her a Honda CRV for the same. She was so impressed with the staffs courteousness (which has ALWAYS been my experience) and how friendly, welcoming and efficient they were. Hands down the best crew and service. We also utilized the courtesy shuttle and Brise was such a gentleman. I have only ever brought my vehicle to them for service and the same goes for my husbands 2013 F-150 truck. Special cudos to Craig and Carol in Quick Lane. They are simply the best at BEST FORD!!
"Great Service"
Best Ford (Quick Lane) always does a great job with my vehicle. Ive never had any issues and they are always very welcoming and professional each time I go in for service.
"Great Service And A Terrific Sales Associate"
While waiting for my car I dropped in the showroom. ANTHONY, one of your salespersons, asked me if I was interested in a new car and I told him I had a 2016 Escape. He pointed out the differences. But what I was really impressed about Anthony is that he took the time to explain and train me how to use the rear camera on my 2016 Escape as well as other features I had not known. ANTHONY is an excellent credit to your sales staff at BEST Ford. Gene Kuczewski
"Great Service"
Service is wonderful, everyone is very friendly! I would certainly purchase from best Ford again!
"Love The Quick Lane!"
it was a simple oil change. My Fusion told me to go in, I called using my bluetooth in the car, went to the QuickLane, and was out in about 30min. Easy Peasy! You guys are awesome!
"Great Ford Service"
Just drove in and got my car inspected immediately. Great service with a smile. Love Quick Lane.
"Great Service"
the service dept went above and beyond to repair a warranty item on my explorer and completed a 3-4 day effort in less than 2 days. I really appreciated the effort so that I could keep my vacation delay to a minimum. THANK YOU TO ALL
"Brake Job On My Car"
My experience was expected because I can always count on Jerry, my customer service rep and Richard, the tech that always takes care of my car. They are simply the best.
"Service And Repair "
Ive been buying cars and getting them serviced for a long time, this is the best service Ive ever experienced
"Great Fast Service "
We own a 2014 Ford Edge. Weve had no issues so far and perform the oil changes and overall maintenance check as required. Fast service which I like and Im out. Thanks to the service department.
"Awesome!!!! "
Bought a 2017 F-150 that I found on their website. (Easy to navigate btw) The sales team was AWESOME! Kim was the first contact (internet) Kyle & Rafael were my sales guys..... it was very transparent and quick process! I would recommend Best Ford to anyone!
"Service Is Excellent Everyone Is Friendly"
06-05-2017
I purchased my f150 at Best Ford and I take it there for Y check ups and oil changes. I called on Tuesday to have. It checked for a noise in the front end. They had me come that week and was repaired promptly. A great dealership when you need a repair.
"Great And Quick Service "
I have a 2007 Edge andnit was shaking. The mechanic balanced and rotated my tires that day and I didnt have to wait long. Now my car is running great! The staff wa so helpful and kept me up to date on the progress.
"New Car Purchase"
06-05-2017
Jordan Milliard was excellent. He is courteous and respectful. He is also very knowledgeable about the features of the cars we test drove. He took the time to answer all of our questions. We never felt rushed or pressured.
"Great Service And Great Atmosphere!"
I have a 2012 Ford Focus and always have all service done at Best Ford! I have always had nothing but a good experience.
"Best Truck Buying Experience Ever"
06-01-2017
I purchased a 2017 F150. My sales consultant, Mike Smokler, was excellent. Very knowledgeable on the product, not pushy and met all commitments, on time
"My Experience"
I had brought my car in for service and it took longer than I expected to fix the issue but Carol was incredibly helpful in setting up a rental car and answering the many questions I had. Very good service overall.
"Great Svc "
05-30-2017
Good people. Informative and great service thank you.
"Crwon Vic Police Interceptor Service"
I came into the shop for QuickLane service and also for a State Safety Inspection sticker. I was immediately helped by Craig Fenlason who quickly got me logged in. I got a complimentary multi-point inspection and oil/filter change and tire rotation. Also all fluids were topped off and tires set to manufacturers recommended air pressure. I like the Saturday hours since I can get my previously-owned Crown Victoria maintained without taking time off from work. I rely on the team at Best Ford to keep me on the road for thousands of trouble-free miles.
".............."
In and out....excellent service... ...................
"Great Service!"
05-17-2017
I bring my company truck to Best service, and I have a great experience every time!
"Best Ford Dealership Anywhere"
05-15-2017
Im still not used to the awesome feature of being able to drive into the bay and drop my car off for work ~ and I was told the job I asked to be performed would be about an hour and it was done in 45 minutes! Happy friendly service people the day I came in.
"Great Service"
Ford Escape 2015, needed tires balanced and 4 wheel alignment, the tech did a great job in getting rid of the vibration I was feeling when driving
"Mkz Service At Best Ford"
Arrived for quick lane service involving routine maintenance and servicing and was out of the dealership promptly. Excellent, courteous, efficient servicing with courtesy wash of my 2014 Lincoln MKZ. Totally satisfied with service I received.
"Great Sales Associate "
I went in to look at a used F-150 for my son and we ended up getting a 2017 F-150! Our sales associate was very nice!
"Happy Customer"
I bought a Ford F-350 super duty. I was very happy with my service. All around, sales, management and the loan guy! I have a small construction business I look to go back for future purchases as my business grows. You dont see honesty in dealerships to often, My sales guy Mike was awesome. I felt like we both walked away with a decent deal. -Jesse
"Happy Customer"
05-02-2017
As always, I am happy to see Craig when I bring my car in for service, in this case an oil change. He had told me the last time that I should probably have my rear brakes fixed and when they checked on this day, he said yes, it was time to do that. He always explains things to me in a way that I can understand for which I am very grateful!
"Cmax Service"
I had an appointment and you were able to take me on time, with less than a 45 minute wait.
"Great Services"
From the time Jordan greeted till Steve Glassman rapped up all the paper work we felt very important as customers and welcomed. Our experience was never negative at all. Great job every employee we encountered.
"Ford F350"
04-27-2017
Helpful staff. fast on time appointment all service successfully completed. I would recommend to friend s and family but I am the only person who owns a ford product.
"Gas Mileage... "
Thought my 2016 escape would get better gas mileage.... but it doesnt. Said everything checks out fine. Other than that ... all is good
"You Really Are The "best"!!!!"
Purchased a 2016 Ford Escape Titanium. I worked with Anthony in Sales. Called and spoke with him and setup an appt to meet with him the next day. He was extremely knowledgeable and so easy to work with. He answered all of my questions and made the whole process more enjoyable. All of the staff was friendly and very helpful. We didnt feel pressured into buying anything (vehicle, warranty, etc.) and no one was aggressive or pushy like the other dealerships we had been to. It was a great transaction right down to the financing. Found a great rate and at a fair price. Love my new car. You guys really are the "Best"!!!
"Survey"
I purchased a 2016 Lincoln MKX. Both Tim and John were very pleasant and helpful in helping me choose the vehicle that best suited my needs. They were professional, understanding and considerate of my needs. I cannot say enough about either of them.
"No Worries "
Service reps are friendly and remember you. The experience is easy - show them the problem and they handle it all (parts, when to come back, warranty).
"Love Carol And Team In Service"
Took my MKZ in for a check engine light. As always Carol and the guys were amazing and had it fixed in no time!
"Thank You Skip! "
Skip is very helpful and a hard worker. Always put his customers first.
