"Less Than One Star"
Sales Manager "Craig" has zero people skills. Not with customers or salespeople under him.
"Great Service Department!"
Service department was very helpful from the beginning, gave me a ride back to work after dropping my car off. They did some extensive repairs, very timely and dealt directly with my insurance co. My car came back looking brand new! Thanks guys!
"Dont Waste Your Time"
We had a deposit down on a powerwagon along with a few things they were going to fix. When we arrived to buy the powerwagon they couldnt find the credit application and they went back on the deal to fix the few minor things they were going to fix. They sold it to someone else. Sorry to whoever is buying this because we had them way below sticker price and Im sure you didnt get that kind of a deal. Thats why they took your deal because you were paying a lot more then you should have
"Dont Trust Them"
We had a deposit down on a powerwagon along with a few things they were going to fix. When we arrived to buy the powerwagon they couldnt find the credit application and they went back on the deal to fix the few minor things they were going to fix. They sold it to someone else. Sorry to whoever is buying this because we had them way below sticker price and Im sure you didnt get that kind of a deal. Thats why they took your deal because you were paying a lot more then you should have
"Great Experience"
I was looking to trade in my 2013 Highlander Limited for the updated version of the 2016 Highlander Limited Platinum. After going to 2 local Toyota dealerships that could not come close to offering me what I was expecting for my 2013 and wasted time bartering with their sales reps, we ended up at Toyota of Greenfield. Hilary and Craig were such a a delight to work with, and in no time, they had me set up in a exactly the vehicle I was looking for without raising my car payments! No hassle at all! When it came time to get my car, the entire team was very accommodating to my whole family on a busy Saturday at the end of the month, including providing my 2 boys with Dunkin Donuts! I would definitely recommend my friends and family to buy from Toyota of Greenfield, especially if they are looking for a no-hassle buying experience!
"Shane Barbato Hooks It Up!"
Toyota of Greenfield is a great dealership when it comes to service and sales in my opinion. My salesperson Shane Barabto went above and beyond to make sure I was happy with purchasing my New Tacoma pickup truck. My second New vehicle purchase with Shane at Greenfield. Hes a pleasure for me to do my business with again and I would gladly do it over with Shane and Toyota of Greenfield. He made me feel very comfortable with the sale and let me feel confident for every dollar I was spending. Shane took really good care of me and my needs especially with meeting my price on the New truck and also extended warranty coverage on my 2017 Tacoma. All I can say is Shanes just a Great guy and Thank You Shane!
"Easy And Enjoyable Ex"
This is our 4th time dealing with Shane. He is the best sales person we have ever dealt with. Thats why we keep going back. He makes the whole buying experience easy and enjoyable. Shane goes out of his way to do all the legwork for you. When Shane is finished, all the buyer has to do is turn the key and drive! I highly recommend this dealership, and if you want easy, ask for Shane Barbato. You will not be sorry.
"Great Overall Service!"
It was very easy to buy a car with them. There was no game playing with finance and sales. I like upfront and smooth.
"We Really Appreciate The Service We Get Here."
Our service advisor treated us very well, and went to bat for us when there was a discussion about damage due to a previous visit . The dealership also treated us very fairly.
"Great Service Professional Salesman"
My salesman was very nice and I did not feel pressured at anytime into my purchase. Unlike other dealers I had been to.
"Robbie H"
The whole process was presented in a professional and friendly manner. They went out their way to get the best price for our trade in, the new vehicle and finance rate.
"Customer-centered Professional Services"
Sean(? who is an early middle aged gentleman) was excellent in his customer-centered professional service. His taking care attitude was great.
"Prompt On Time Service And A Pleasant Waiting Area"
Waiting for auto service can be boring and waiting rooms are often drab but your new service/sales area is well situated and the coffee is excellent.
"Great Customer Service "
Very friendly and super accommodating.Tony and Jared provided us with exceptional customer service. They answered all our questions and we left feeling great about our purchase. Would definitely recommend this dealership to all my family and friends.
"Great Service "
Friendlyness great service I needed to have a plate light bulb replaced and it was done immediately thanks for addressing this issue for me
"Great Services"
Our sales person "Shane Barbato "! He makes the buying experience pleasant he is friendly,helpful &,He takes good care of his customers. This is the 4th vehicle we have purchased from him that says it all ! He is an outstanding sales person!
"Service Appointment"
Prompt, helpful, courteous service people. Good attitudes. Everyone I have encountered at this dealership know their job and are easy do interact with.
"Service"
Easy check in ,nice facility and restroom.Punctual,polite,understanding,clean,cool,coffee,Shane Barbuta, (I dislike survey) Good air conditioning system.Not interested in getting 40 words in.
"Great Service, Friendly Workers, Painless Buy "
Everyone was helpful, I was helped right away. Quick and painless buy! I couldnt be happier with my new vehicle!
"Robbie H"
The whole process was presented in a professional and friendly manner. They went out their way to get the best price for our trade in, the new vehicle and finance rate.
"Great Service "
I like how quick they got my truck done, how professional and honest they were and how they notified me of the problem my truck had
"Great Service "
It was awesome. I went in without an appointment. They took me in right away and even gave me a ride to work and then picked me up at the end of the day. They had many appointments that day but they still took me in.
"Service Quick In And Out "
the service department is always very nice and helpful. they get me in and out as quick as they can and always let me know if I need any work on my car that I may not know about
"Great Service!"
Prompt, courteous and professional. I drive out of my way to go to this dealership when I have one ten minutes from my house. The folks are great and so is the work. I trust them to treat me well and Im never disappointed.
"Great Job On Collision Damage Repair"
06-20-2016
Our 2005 Mercury needed a repair of minor collision damage. The work was done on time, and the car was returned to us in beautiful condition.
"Helpful Salesman, Corrected Small Issues Quickly"
06-15-2016
The salesman was personable and the issues with used vehicle were corrected quickly.The service personnel were pleasant and helpful.The maintenance was performed in a reasonable amount of time and explained well.
"Great Service Professional Salesman"
My salesman was very nice and I did not feel pressured at anytime into my purchase. Unlike other dealers I had been to.
"Painless Car-buying"
06-07-2016
Mark Caloon and Nick Koscinski were a great team to work with. They beat two other dealerships on the price, were clear and up-front about what fees I would be charged, and didnt promise things they couldnt deliver. I dislike committing to spending large amounts of money the way most people dislike going to the dentist, but I have to say that this was as painless as car buying can be. I may well be back the next time I need a vehicle.
"Care Or Our Rodent Infested Auto"
every one, especially your service manager Sean, were simply terrific in every element of the care thy provided us- and our car
"Nice New Place "
Great service Desk workers welcome u with a smile and greeting and get u in and out in a reasonable time
"Great Service"
They did a great job.They help me to understand how to shut off the dome lights and I was in for oil change
"Excellent, Hassle And Haggle Free Service!"
05-24-2016
We were able to trade-in our used Highlander and purchase the exact make and model we were looking for, for the price we wanted, completely hassle-free!
"Best Car Buying Experience I Have Had Yet!"
Great sales staff that never made me feel uncomfortable or pressured about my decision (which is something I hate about car shopping and will leave the dealership if I am made to feel this way). Best car buying experience I have had yet.
"New/used Truck Search"
All my options were presented to me, with no pressure to make a decision. Website was fantastic, and the initial reason I visited them in person. I had already known what I was looking for. It was just a matter of buying the right truck. Im glad I went to Toyota of Greenfield first.
"Excellent Experience. Great Service"
The professionalism of the staff. The price for the car. The way they prepped the car and the attentiveness from everyone.A driver accompanied me to Ct. to get my car registered. Who else would do that, no-one. Thank you very much.
"On Top Of Their Game."
I was told of a recall to the issue I was having that I was not aware of. The fix took care of the problem.
"Excellent Salesman, Sales Team & Experience"
We had a great experience...our Salesman, Shane Barbato, & his Team including Matthew McGuire, Craig Boddenstein & Tony Quiterio were all very gracious and a pleasure to deal with!
"We Really Appreciate The Service We Get Here."
05-11-2016
Our service advisor treated us very well, and went to bat for us when there was a discussion about damage due to a previous visit . The dealership also treated us very fairly.
"Very Happy With My Experience. "
05-11-2016
I was impressed with the professionalism and honesty of each person that works at this dealership. My salesman, Phil, was wonderful. Nick in the business office was great as well. I cant speak highly enough about the two of them.
"No Complaint, Very Happy With Our Purchase."
Our sales person was Colin Jones. We were so very pleased with the way he presented all the information and detail about the vehicle we purchased. He answered all our questions,and helped us get it all together.A wonderful hard working young gent. Thank you.
"Great Service."
05-04-2016
The pleasantness of everyone and free coffee machine.I like the new service facility and the showroom.Country attitude is the difference..
"Professional, Pleasant Service/environment"
We are very impressed with Sean OConnor on the front desk. He has been very patient and pleasant with customers including me.
"Buying A New Explorer "
04-25-2016
Salesman wasnt pushy He listened to understand what we wanted and let us look at as many options as we wanted Quick sales process to driving away in our new explorer
"Great Service, Knowledgeable Salesman"
04-19-2016
Mark Caloon was an excellent salesman. He was not high pressure at all and answered all of our questions quickly and accurately.
"Outstanding Service And Sales!"
Went in for service and was treated as if I was the only customer there gave you the time of day to explain the service sand kept you informed threw out the servicing and even my sale rep Carol Burke came to give a friendly Hello and make sure I was taken care of to the tee. Thats why I go back! Carol is the greatest sales rep will explain to you all about the vehicle and then more a Great experience!
"Great Sales Experience"
04-13-2016
Shane Barbato, my Sales Consultant, went the extra mile to make sure I got the vehicle I wanted, at the price I wanted to pay and got me lower financing rate than I could get at my local bank. If youre looking to buy a car are used to the high pressure tactics used by other dealers, get ready for a pleasant surprise. I have recommended Shane to all my friends and family.
"New Car Purchase"
Pleasant, knowledgeable easy to work with employees, sales and service. Price of vehicle was fair and comparable to other dealers and web sites. Trade in value of my old vehicle was the same fair and comparable. The employees made the difference.
"One Customers Thoughts"
Nice new digs! Courtesy, promptness and professionalism are the hallmarks of your business and they were there in full during my last visit. And I had the pleasure of sitting next to a very pleasant person during most of my wait, so thanks for having her there.
"Great Service And Easy Access."
I came just before the Toyota side of the new garage was open but I liked the concept of driving in and someone taking the car and returning it when it was finished.
"Excellent Sales Staff, New Building Very Nice"
I have had a long term relationship with the agency dating back to the late 80s. I have worked with Mark Calhoon over these years and developed a trusting relationship.
