"Waranttee Repair"

Needed warantee service. They ordered parts, called and set up an appointment at my convenience, and fixed my F150 quickly. Check engine light has been out ever since. Good job.

"I Have A Nice Truck Now."

Had the vehicle I was looking for at a reasonable $.

"You Have To Read This One , Im Totally Amazed."

10-06-2016

October 3rd 2016 I have to tell you how impressed I am with the way Crossroads Ford handled the problem I had with the Ford Edge I bought. After just three or four hours after I picked up the new car I noticed two small door dents in my right rear door. I was was not very happy to see this problem. I called Rob Hussey the sales manager about the problem. I thought I might have a problem but to my surprise Rob was concerned about the situation and immediately responded that a person would come in the next day to fix it. He would remove the dents and because there were two small chips in the paint the OWNER would probably take care of the paint damage himself. I was told he has experience in this kind of paint match. He offered me a loaner car because of my forty-five minute distance to the dealer. When my car was returned to me one day later I found the dents were completely gone. The next day I cleaned the door area that was fixed and found that paint work was excellent!! I know quality work when I see it. I have to say a true test of a car dealer is when you have a problem and it is handled the way I was treated. I can not speak highly enough on the great service I received!! A big THANK YOU to everyone that was involved in the repairs, Art Malta N.Y.

"President"

If you looking for a no-pressure Salesmans use this company and go to Mike Bollinger he is very polite and educated when it comes time to talking about buying your vehicle . Ive been in business for over 35 years and Ive driven and purchased my Ford trucks. I own a Ford Fleet of trucks for my own company. Dealing with many Fords since my first 1979 Ford pickup truck . I highly recommend him for your first or any purchase of a vehicle.

"Car Sold Right Out From Under Me"

If youre looking for a car and want good customer service, DONT come here. Unless you have a check in your pocket. They will sell it right out from under you, as they did me. The latter part of my negotiating was done online with the salesman after I had come in and test drove the vehicle in question. I was not able to finish our transaction that evening, as I had to work and was going to finish the next day, once I had gotten a check from my bank, and another salesman sold the car to someone else. Is that how business is done today?

"Awesome Guys"

Well, we all know that shopping for a vehicle - in my case, a truck - can become very stressful and/or frustrating. However, after "dealing" with two other bad dealers in IL and AL, I was lucky enough to come across Crossroads Ford located in Ravena, NY. Fact is, they had the very awesome truck Id been searching for. So, I asked for the internet Sales Manager who happens to be Mr. Mike Gollinger and let me tell you that he is one of the very best "few" salesmen that Ive ever dealt with! Mike was great right from the first email I sent him inquiring about the truck I wanted. He is very patient and best of all, never pushy. Mike really is an outstanding professional something that in the sales industry is almost impossible to find nowadays. Hats off to the complete staff at Crossroads Ford. Everyone, from the receptionist to the salesmen who took my messages to the owner is great! I strongly recommend buying your next vehicle at this dealer! BTW, I bought my beautiful truck from Florida. I didnt even have to fly over there because I could tell I was in good hands. Mike set up everything for me including transport as I did not want to put so many miles in one shot on my new rig driving from NY. I do wish I met Mike in person though. Maybe next time I buy another truck. Thanks to all at Crossroads Ford!!! Best regards, SB

"Great Guys!"

Well, we all know that shopping for a vehicle - in my case, a truck - can become very stressful and/or frustrating. However, after "dealing" with two other bad dealers in IL and AL, I was lucky enough to come across Crossroads Ford located in Ravena, NY. Fact is, they had the very awesome truck Id been searching for. So, I asked for the internet Sales Manager who happens to be Mr. Mike Gollinger and let me tell you that he is one of the very best "few" salesmen that Ive ever dealt with! Mike was great right from the first email I sent him inquiring about the truck I wanted. He is very patient and best of all, never pushy. Mike really is an outstanding professional something that in the sales industry is almost impossible to find nowadays. Hats off to the complete staff at Crossroads Ford. Everyone, from the receptionist to the salesmen who took my messages to the owner is great! I strongly recommend buying your next vehicle at this dealer! BTW, I bought my beautiful truck from Florida. I didnt even have to fly over there because I could tell I was in good hands. Mike set up everything for me including transport as I did not want to put so many miles in one shot on my new rig driving from NY. I do wish I met Mike in person though. Maybe next time I buy another truck. Thanks to all at Crossroads Ford!!! Best regards, SB

"Great Service"

Very helpful got my explorer up and running quickly!

"Outstanding Experience."

I had searched local dealerships for months for "the car". I finally came to the conclusion that I wanted the Ford Taurus. I test drove a few and even put in an offer at those "Huge" dealerships. I was treated so poorly and left hanging so many times that I decided to walk away from the deal. I expanded my search to include other dealers within two hours from my home and came across a beautiful car, reasonable priced, but again, two hours from home. I inquired about the vehicle via email and was responded to almost immediately. I spoke several times with the salesman and ended up driving out thinking I would run into the same song and dance of an overbearing salesman. This was not the case. I took my time, looked at the car, got the keys, looked some more then my husband looked even more. He offered a test drive and even offered to go with us because we were soo unfamiliar with the area. He sat in the back, let us ask questions, play with the accessories and just drive the car without driving us crazy. I think this is where we were sold. If you love the car, its priced reasonable and its not a mess when you get there, the car will sell itself. You do not have to be pushy and rude. Mike Gollinger is the sales manager we had the delight to have handling our purchase. He asked if we liked it, if we had any questions and if there was anything he could do for us. Two days later we returned to the dealership with our check. The car was detailed beautifully and he actually took the time to show me how to use everything in the car, including setting my phone up and changing the lock codes. I cannot express how relaxing an experience this was. I would recommend this dealership to all. It was well worth the drive and my Ford Taurus is gorgeous!

"Super Duty"

Great to deal with, Friendly and they treat you like family.

"F 350"

I purchased a 2016 F 350 King ranch. Service was excellent , truck was spotless when i picked it up. All staff are polite and very helpful.

"None Better"

Mike G was great in every way. I have purchased over 25 cars in my life but this was by far my best experience. Customer for life.

"Great Dealership"

01-27-2016

I feel like family when I come to Crossroads. My Flex is great! In & out quickly and I feel they really know how to care for the FORD vehicles.

"Great Sales Team"

Great job of finding what we wanted for a great price. hey really go the extra step and no pressure sales.

"An Outstanding Dealership Treats You Like Family!"

Mike Gollinger made my buying experience at Crossroads enjoyable and informative. Whenever I had hurdles to deal with in buying my car, Mike helped me overcame them. When I balked at the price of financing the car (I drive my cars to the ground), he found a way to make the car more affordable by taking advantage of a lease rebate special with a buyout option. When I wanted my car to have a high end accessory package and wanted it to be in a rarely built color, he didnt take the easy way out and tell me that I had to wait 8-10 weeks for the factory to build one. Instead, he found a car in Virginia and, after asking me if I was okay if it had a few hundred additional miles, asked the staff at Crossroads Ford to drive down to Virginia and bring it back. Finally, when I had trouble getting to the dealership because I needed to return my rental car, he drove up to my workplace (30 minutes away) and picked me up. This is customer service at its highest level. In the future, whenever my wife or anyone else tells me that theyre looking for a new car, the first thing Ill tell them is that they should go see Mike Gollinger at Crossroads Ford first.

"2008 F-250 Service"

Great service, great people and great pricing. Would not go to any other dealer for service or to purchase a vehicle.

"Great Car Purchasing Experience"

Purchasing my Ford Edge was one of the easiest and stress free experiences buying a car. The service from beginning to end was top notch and I never felt hassled or pressure at anytime. I have already recommended your dealership to people and hope this relationship last a long time.

"How Car Buying Should Be!"

I cant say enough about Crossroads Ford. Over the past 4 years, Crossroads Ford has treated me like family. I have leased two vehicles from Crossroads and plan on leasing an F-150 from them soon. Anytime any of my lease vehicles have had issues, the service department is a phone call away and provides loner cars for its customers while repairs or recall work is being performed. Service has always taken care of me. Sales Manager Rob Hussey has always taken care of me and gotten me the best price on all of my lease vehicles. Rob took the time to ask me questions and not pressure me into something I didnt want. I know that I will be leasing my vehicles from Crossroads for life. If you are in the Albany area or surrounding counties and want a stress free car buying experience with professional and helpful people, Crossroads Ford is your dealership. Again, I cant say enough about how positive of an experience I have had here. Other Ford dealerships should take note on how Crossroads operates. Without repeat customers, you have no business. I will continue to lease/purchase vehicles for as long as their doors remain open.

"Great Customer Service."

I came in for a routine oil change, but also I had been hearing an unfamiliar noise when I hit the brake. I told them about it, and it turned out to be a seized caliper. They offered me a loaner for the weekend (this was on a Saturday and they had to order the part), and sent me on my way. Within a few days my car was repaired and Im a happy driver!

"Great Customer Service"

I went to Crossroads Ford because they had good reviews. The sales person, John, was friendly, helpful and not at all pushy.

"Great Service"

I have a 2014 Ford Escape and brought it in for a leak in the front end and to have the works done, oil change and tire rotation. I have never had a problem with the service dept. and have always been treated excellent. I will continue to do business with Crossroads as long as I continue to have my Escape.

"Excellent Service Staff & Service"

The service was and has been excellent and the staff have always been available to answer questions and provide additional information about my vehicle. I own a 2012 F-250 diesel P/U purchased at Crossroads.

"Walter "

I had a great experience with Ron and his staff all questions and concerns answered promply and left feeling like family not just someone who was buying a new vehicle salesman rob great person thank you all at crossroads walt myers

"Crossroads Ford"

Everyone at Crossroads is always very nice and does a great job taking care of my car. Thanks!

"Great Having Them Repair My Car."

As usual, the repairs were made in a timely fashion, close to the estimated cost and the staff was great.

"We Love Crossroads Ford"

11-03-2015

Thanks for the great service - your staff rocks. New (new to me) Edge is awesome - although my husband likes to drive it to work and I think he has more miles on it than I do now! See you when we are ready to trade up again!

"Fantastic Car And Great Buying Experience"

We purchased a Ford Fusion Titanium Ecoboost in Ravena, NY from Crossroads Ford and drove it home to Myrtle Beach, SC. This was the best and most comfortable riding car we have had for this trip we have made multiple times. And we loaded the car with all of the features. The technology was great, particularly the adaptive cruise control and automatic lights. The service we received during the purchase process was excellent and the training on the vehicles various features was just the right amount. The dealership also took care of all of the licensing and registration processes for the out-of-state purchase.

"2011 Ford Fiesta"

2011 Ford Fiesta, so far service is good, the staff has been very professional and helpful. I have a couple possible service issues I need to talk to Crossroads staff about, but am sure it will go fine. Thanks for a nice car! -Vince.

"Great Staff And Service"

Clean showroom and waiting area. Very friendly staff. Reasonable time waiting.

"First Time Car Buyer"

I knew exactly what car I wanted. I saw it on your online inventory, when I arrived to test drive my select car was ready to go. I drove one other and went with my original choice. John was very friendly and easy to work with. This was my very first time purchasing a car from a dealership. It was extremely easy. Only concern, I have not yet received my vehicle history report as promised when I test drove the car. Thank you.

"Flex Lease Experience"

10-09-2015

I feel like a part of the family. They treat me with respect and take care or all my needs.

"Dealership Follow Up Service"

Following an accident your service advisor and staff helped change a tire that was damaged in the accident and install the spare. These staff members have always been very helpful and cooperative to our family.

"I Feel Like A Member Of The Family"

Ford Flex, Service was great, Car was ready on time and everything was correct.

"New Car Purchase"

Had a great experience at Crossroads Ford. My salesman, Brett, was very professional and helpful in figuring out which vehicle might be best for my needs. He put together the options and make the decisions easy for me to understand.

"Owner"

10-02-2015

I drive a C-Max Hybrid. When I called for an appointment, it was scheduled to suit my needs. The service was performed in the time frame I was told it would be. The staff is friendly and helpful.

"F150 Xlt Pickup"

very pleased with the way everything went with the purchase of my 2015 f150

"Best Car Buying Experience Ever"

I purchased a 2016 Ford Escape and I never thought I would buy an American made car, let alone a Ford. I am ecstatic with my purchase and I love my car. I dont know why I didnt get one sooner. My salesman, Rob Hussey, treated me like he valued my business, stayed within my budget and got me into a brand new car that I could afford. I thought I was going to end up with something little and I wouldnt like. Rob kept me in an SUV and a brand new one at that. There was no pressure, no asking for a better price it was the best car buying experience I have ever had. I recommend Crossroads to all my friends and clients. I am looking forward to many years of business with this dealership

"Thank You Crossroads Ford!!"

I just purchased a new Ford Expedition in August from Crossroads Ford. Working w/ Mike Gollinger and the dealership was simply AWESOME. From our initial conversation, to lining up the right vehicle, to financing, to delivery-- professional and courteous every step of the way. What a novel idea-- they make you feel like a valued customer!! We will be sure to call on them again when its time for our next purchase. Thanks Mike & the Crossroads Ford team!!!!

"Wonderful New Vehicle Purchasing Experence"

Very easy to order our new truck. Brett gave us a quote over the internet as to what we had speced out and it was extremely fair. Stopped in - ordered - filled out a credit app. 8 weeks later picked up our new King Ranch. It was so easy and pleasurable. Brett also took out over an hour of time to explain all the technological features to us and to make sure we knew how to use them. Also he syned up both our phones to the Bluetooth so we were ready to go.

"Great Experience"

I just purchased a 2014 Ford Focus ST. I buy cars all the time and I can honestly say that Ive never had an easier time. Mike Gollinger was a pleasure to work with. Their pricing was excellent and the process couldnt have been smoother. I wouldnt hesitate working with them again.

"Love My New Car."

I just recently leased a Ford Focus SE. My sales experience was the best. My salesman Rob was helpful, friendly, informative and professional. And as for the car....LOVE IT. Thank you Crossroads...:o)

"Extremely Helpful"

I purchased a 2008 Hyundai Elantra, and although the situation wasnt the easiest my salesman was still beyond helpful and made it possible. I would refer crossroads to anyone. They are always helpful and stick through to make things possible. amazing experience.

"Recall Repair Made "

Work addressed in a timely manner. Recall issue addressed.

"Repair"

My car was serviced right at the time of my appointment. It took less time to repair and cost less than originally estimated. The service department is very friendly and courteous. I am very satisfied.

"Nice Place To Do Business"

Excellent service, very polite staff, nice place to do business.

"What A Great Experience!"

I had recently totaled my car. My father-in-law advised I look for a car at Crossroads Ford. Let me tell you--I was not disappointed! My budget was limited and the staff here not only helped me find the car of my dreams but also gave me a great deal on it. I HIGHLY recommend working with them if/when you need a car. You will NOT be disappointed!

"Service "

Ford Focus. Dropped it off and it was sitting ready and waiting. I even asked for it to be detailed. They should always include free car wash. But anyway excellent service.

"Great Dealership For Sales & Service"

I have had great sales and service experience with Crossroads with my F-250 diesel P/U. Service staff have always been informative and helpful as was the sales staff at the time of purchase.

"Review"

My experience was Excellent as usual Xxxxxxxxxxxxxxxxxxxxxx xx.

"Great Service"

I have always had a great experience at Crossroads.