"Johnson Ford Pittsfield, Ma"
I called at night and there was no way to leave a message with the service department so I called back and talked to a salesman. He was helpful and took all my information and said he would leave the message for the Service Manager to have me called. The next morning noone called so I called them. I described my problem and asked if they could look at it now. Whomever I talked to said to come right in. When I got there the service representative asked me what day I could leave the car. I explained that I was told to bring it in and it would be looked at that morning. He said Okay, looked at the problem and it was easily resolved. I would rather not deal with this dealership but I have a new car under warrantee, it is the closest dealership and I have a two year service contract.
"Great Place. In And Out In 35 Minutes. Very Happy."
Johnson had what I was looking for. No hassle with the sales team. Easy to talk to. I was surprised how fast I was in and out and on my way. A+ as far as lm concerned.
"Excellent"
10-18-2017
My second car from them!! I love the service they give. They go out of their way to make you feel like family.
"Expert And Professional With Great Service ."
I have been bringing my cars to Johnson/Lincoln for four years now , and have been VERY satisfied with the all the aspects of their service and the way I have been treated there. I would never think of bringing my MKZ anywhere else !
"Johnson Ford Review"
10-06-2017
Friendly sales staff. I was treated with respect. I love the car. It is a smooth and peppy ride.
"Cross Traffice Warnings"
The sensors kept going off when stopped at a stop sign or red light. It was going to cost me $100.00 just for them to tell me how much is was going to cost me to fix it. I took the extra ins from them for electrical and apparently sensors are not electrical.
"Best Overall Dealership"
I cannot think of a better place for buying or servicing my Fords. Johnsons Ford is without a doubt the place to go for sales and service. I recommend this place to all my family and friends.
"2015 F-150 Xlt"
Recently purchased another vehicle from Johnson Ford. As in all of the previous dealings they were top notch. Jeff Snow, Jim Russell, and Bucky Lussier could not have been more professional or helpful. The reason I continue to go to Johnson Ford is because they always go above and beyond my expectations.
"Excellent Dealership!"
I recently purchased a 2014 Explorer from Johnson Ford, and they were very friendly and helpful. Purchasing from a smaller local dealership is SO much nicer than dealing with one of those big city mad-houses. I got personal service, great help from the financing department, and a smooth delivery. I have purchased MANY cars from different dealers over the decades. I would go back to Johnson Ford in a heartbeat. They are like family now, and I live 2 hours away.
"Exceptional!"
The service at Johnson Ford is exceptional. Mike Alkinburgh, service consultant, is always friendly, personable and works hard to take care of his customers. Mike, in combination with Bryan Beauregard, in sales are a great team!
"A Very Nice Experience"
I brought my car in for an oil change and an inspection sticker, also tires if needed. They actually did the oil change this time! Yeah! And I got a great deal on some great tires. Thank you! My vehicle drives beautifully, what a difference a new pair of shoes makes. Everyone was friendly, helpful, and speedy. This was one of, if not the only, best experience Ive had at Johnson Ford. Ive decided to keep my beautiful Escape, that I love, longer than I had decided after my last service experience. This time Johnson Ford was GREAT! Thank you. Please, keep it up.
"New F150"
As a first time buyer/lessee of a brand new vehicle and with my credit score on the mend I was nervous but the staff was awesome and worked with me to get the best deal I could, they also answered all my questions and really went to bat for me.
"New Owner Of 2017 Gt 350"
The best people at a dealership, bar- none...just as excited as I was..
"My Mkx"
We couldnt be happier with our buying experience at Johnson Lincoln Ford in Pittsfield, MA. From Brian our Salesman, to Jim the Sales Team Leader, Dylan the Business Manager.
"Dealing With Johnson Ford"
My experiences with Johnson Ford have always been pleasurable. This is the 3rd purchase Ive made from Johnson Ford and everyone has treated me with courtesy and professionalism. From sales to past service, they are excellent.
"Love Johnson Ford!"
07-14-2017
The whole Johnson Ford Team is wonderful - from sales to service! Love them - and I wouldnt buy a car anywhere else!
"Service And Sales"
GAVE UP ESCAPE LEASE FOR A F 150 TRUCK LEASE. EVERY ONE WAS HELPFUL, SARAH VERY HELPFUL.
"Switched To Ford , Great Dealership"
Always had Nissan,but when Johnson drop the line, I switched to Ford. The staff from sales to service always trended me as family. Did not want to lose that. I bought a 2017 Ford Escape, fantastic vehicle. Thanks Jim Russell, great popcorn!
"A Dealership That Treats You As Family"
Needed a special F150 extra load and tow package. Jim Russell took the time and found the perfect truck. Excellent sale staff backed up by a service department that stands behind their products. Been doing business with them since 2004.
"Great Buying Experience!!"
The salesperson had the truck out and ready for a test drive when we arrived. Easy negotiations, and overall a very pleasant experience!
"Amazing Salesman!!!!"
Chris Brown was by far the best salesman I have ever had. He was polite, sweet, kind, not too pushy, and honest. The best part about Chris Brown was that he treated my mom and I like family. Another pointer is that Chris will make sure to stay within your budget and get you the car you can afford!!!! My mom will decently be purchasing her new car from him in October 2016. If you need a new car I highly recommend Chris Brown!
"Amazing Service! "
I met our sales guy Bryan when I simply stopped to look at a vehicle. He was great from start to finish. We were concerned about getting a loan, but where as no one would help us before, he and Mike (the finance manager) got us into the vehicle we wanted. Easy, flawless process, and we will DEFINITELY give them all our business from now on! THANK YOU Johnson Ford!
"2014 Ford F-150"
"I just purchased my 5th truck from Johnson Ford. Again, my buying experience could not have been better. I wish to thank Jeff Snow, Jim Russell, Mike Cloherty, and Bryan Beauregard, who all in some way made this transaction an enjoyable one. And thats saying a lot considering most people dread going through the process of buying an automobile. Even Carly (a yellow lab) came over to greet us when we were finalizing the deal. So I would encourage anyone who wants the same auto buying experience to give Johnson Ford of Pittsfield the same chance to help you purchase your next automobile. I will definitely go there for my next purchase."
"2014 Ford F-150"
I purchased a Ford F-150 from Johnson’s and I could not have been more satisfied. My salesman was Chris Brown and he went above and beyond the call of duty to ensure I was satisfied and comfortable with the whole process. He presented me with many options and vehicles which really helped in making a sound fact based decision that put me in a truck far nicer than I thought I would be in for the price range I could afford. I dealt with three people there and like any good team it is made up of many good players. Jim Russell and Ryan Littlefield were also very professional and helpful. They made me feel like they truly had my best interest at heart not theirs. In today’s business climate that is a breath of fresh air, Bottom line felt like I was buying a car off of old friends. The Johnson family should be very proud, as I am proud to be a new member the Johnson family.
"Focus Twins"
Everyone did an excellent job in helping us! My husband and I got matching focuses, and were very happy!
"Great Service."
I was very please with the courtesy that was extended in buying my new car. Everything was explained and all questions answered. I would recommend Johnsons. Bryan B. was great.
"Great Service"
Bought a used escape and could not be happier. Ashely was very friendly and helped a lot through the entire process. They were quick and friendly and the car was in excellent shape.
"Great Sales Team"
I recently purchased a old classic car for Johnson Ford. I was the first time they had ever sold a classic car. The sales staff were extremely accommodating to us. They even put the car on a lift after the shop closed, so we could really check out the car better. We are talking about a 46 year old car. They went through the car like it was new. Even put in new rear brakes. It was a pleasurable experience overall.
"Ashley Was Great!!"
Ashley was great through the whole car buying process. Test drive a 2013 Ford Fusion titanium and absolutely loved it. Ashley did a great job in ensuring a smooth car buying experience and would definitely recommend her and this dealership to everyone.
"Leasing Experience"
Ford dealership went above and beyond to ensure I was happy with my new lease from Ford after having bought a car that ended up having too many mechanical issues. Financially they really pulled through and now I have a stylish vehicle to show off to all my friends. Also shout out to Chris Brown who was very personable and ensured very little effort on my part to slide into my new ride. Thanks everyone!
"Great Service"
I traded in my 2007 Ford Focus for a 2013 Ford Escape today. From start to finish the service was excellent. Given I went to the dealership on a Saturday I expected that it would take until Monday to get the credit approval. I was very pleased to get the approval on Saturday which meant I picked up the car Monday morning. Salesman Chris Brown was very friendly and easy to deal with. Overall a great experience.
"2007 Mercury Milan"
Went shopping with my dad for my first car about two weeks ago, and the Johnson Dealership was our first stop. Had a car in mind from looking on-line and it succeeded my expectations. The 2007 Milan was in better condition that I had expected and was very well taken care of. After test driving it, I made the decision right then and there it was going to be mine. Salesman Chris Brown made the experience as pain free as possible for my dad and I and was extremely helpful and knowledgeable about all the questions we had and seemed to be just as excited for me as I was! Finance Manager Ryan Littlefield was equally as helpful and understanding. They really worked with us and seemed to have our best interests in mind the whole time. Three days later, the car was ready to be picked up without any disappointments. They even gave me a 35$ check to get it inspected elsewhere, as the wait was about 3 hours that day and I had some traveling to do, so I thought that was very nice of them. Overall it was the best first-time car buying experience I could have hoped for! Definitely going to try and keep my business there in the future, especially with how well the car is treating me so far!
"I Had An Excellent Experience Buying My Ford F150"
Everyone at Johnson Ford was very nice and helpful . Chris Brown was an excellent salesman. Michael Cloherty was excellent in getting a loan for us. I would definitely buy another truck at Johnson Ford. They are very welcoming when you arrive.
"Great Car Buying Experience"
I am so happy with my new to me armada that I purchased from Johnson Ford! We live about 2 hours away but found the car we wanted online. My husband called and they helped us work most of it out over the phone. We set out on our road trip and came home with the car the same day. Chris Brown was our salesman, he was very friendly and even helped out my nit-picky husband with a smile. He is very patient and not one of those pushy salesman types. We also sat with Michael Cloherty to sign our life away but he was so helpful and funny he made the process easy. I love the small town feel, while we were there a woman came in for service and everyone knew her name. I wish we lived closer to use this dealership all the time but i do highly recommend them to anyone who does live close. Thank you for the great car buying experience! Lori R.
"One Of The Best Experiences I Have Had Purchasing."
I had gotten into a car accident recently and the whole process was really getting drug out. I happened to go to Johnsons Ford and immediately Chris Brown came out to help me. Literally no pressure, straight up sales. Answered my questions, made me feel extremely comfortable. Ryan Littlefield also is amazing. Between both Chris and Ryan, the made the experience one of the better times I have had purchasing ANYTHING. Smooth, friendly, down to earth and very fast. I highly recommend both of these guys. Plus, Free car washes!
"Thank You Chris Brown!"
Chris Brown is a great salesman! He worked to get me a rate and monthly payment that I was looking for any he was so patient and really listened to my need! Thank you to everyone at Johnsons dealership!!!
"Traded In My Max"
My girlfriend had recently traded in her car for a Lincoln, after driving that I decided I wanted one too. My Maxima had low mileage and it wasnt the best in the winter so I went to see Chris told him about how I really wanted a 2013 or newer Lincoln MKZ; they didnt have one at the dealership so he said he would start looking, after a few weeks he ended up finding one for me...brought it right to me so I could test drive it....took a few weeks to get the financing together and where we needed it...Chris was beyond patient during this whole process and made sure it all worked out. Now me and my girlfriend both are driving Lincolns. First time I actually purchased a vehicle that I really wanted and didnt settle for anything less. Chris and Johnson were great!
"Walking Away In A New Car"
When I went to visit Chris one day not really looking for a new car, he put me in a 2011 Lincoln MKT, told me to test drive it...I said no way this thing is way out of my league...well long story short I ended up buying it. I traded my Honda Pilot in that I had for almost 5 years....Not only did Chris put me in a vehicle that I never imagined I could have he was on top of every detail and making sure I was happy with outcome. Johnson has been amazing through out the whole process. It was my first time buying from a local dealership as well. I tell everyone to go see Chris!
"Chris Brown And The Johnson Dealership Is Amazing!"
My salesman, Chris Brown, was great! He really listened to my needs and spent time helping me pick the right vehicle for me and my family. He wasnt pushy like most salesman Ive experienced in the past. All in all, he is a great salesman and a great guy and I would come back to buy again and again from him! I highly recommend talking to Mr. Brown if your in the market for a new or used vehicle!
"John & Beth Lauder"
We were shopping for a Mustang Convertible but had specific requirements on options and colors. We used Cars.com and found what we wanted in a car at Johnson Ford. We emailed them and got a return email from Bryan Beauregard, a sales rep. We had to drive 150 miles to see the car and after talking we Bryan we felt it was worth the drive. The car was beautiful and we bought it. The whole experience was excellent from start to finish. No hassle, no pressure, enjoyable from start to finish. Again, well worth the drive....Thank You
"2016 Ford Escape Lease"
09-22-2015
My wife and I were in the market to trade in our old Rav4 and we ended up getting a fantastic deal leasing a 2016 Ford Esape SE. Chris Brown, our salesman, helped us find the car to meet our needs and our budget. Michael Cloherty, the business manager, was very professional and helped us feel at ease even when our daughter spilt apple juice all over his desk!! The whole staff was warm and welcoming and we felt for the first time we actually received a good deal on a car. All our other purchases we left the dealership feeling taken advantage of. Thanks Johnson Ford!!
"Friendly And Helpful"
Ashley Torzok and the team, where very helpful with my purchase. I was pre-approved; but they where able to get me a better deal through their loan department.
"Amazinggg!!!!!"
Amazing service !! Really at a loss for words at how great you guys are down at Johnson Ford !!! Chris Brown best salesman Ive ever had the pleasure of buying from! This big guy know his stuff !!!! THANK you again !!!!
"Awesome Friendly And Fun Buying Experience"
05-15-2015
From start to end of the buying process the guys over at Johnson treated me and my wife with a lot of respect . I was looking to buy a truck had been shopping around for a month or so couldnt find anything I really wanted my salesman Chris brown took care of it we looked at probably ten different trucks till I found the one. It was a long process because I wanted to make sure they were patient no pressure it was fun and they work with u do whatever they can to make sure your happy from the service to the sale I would highly recommend the quality and qualified staff over at Johnson ford thanks again guys :-)
"Cars Crafted With Considerate Care For Customers"
Purchasing a Lincoln MKC was a delightful experience at the Johnson Dealership. It was a joy to meet three of the Johnson family members as we decided on a car. Bryan Beauregard, E-Commerce Representative, was friendly, sensitive to our needs, and helpful in explaining many of the technological advancements available in this car. Michael Cloherty, Business Manager, was equally accommodating. As we purchased out of state, we look forward to visiting Pittsfield and stopping in to say hi and driving away with a courtesy-offered clean car wash. Thank you to all~
"Great Experiance - Used F-250 Super Duty"
I recently purchased a 2012 F-250 Super Duty that was in pristine condition. I found the vehicle on cars.com and dealt with Bryan Beauregard and the rest of the team at Johnson Ford from the start. There was never any feeling of being pressured and Bryan was extremely knowledgeable of the history of the truck and the previous owner. I live approximately 2.5 hours away (just north of Boston) and it was definately worth the trip. I have told my friends about my positive experience with Johnson Ford and look forward to buying my next vehicle from them
""settled" On Ford"
My fiance and I will be moving across the country every 6 months for her new job, and we wanted a reliable vehicle with the ability to tow (3,500lb rating). Originally, we were set on buying a Hyundai Santa Fe or Santa Fe Sport, but just couldnt get to the financing we wanted. After months of my father pestering me to try a Ford, I gave in and test drove the Escape. I loved the smooth ride and comfort of the vehicle. Im a big guy (511", 300lbs) and the vehicle felt incredibly roomy, even plenty of room behind me for passengers. The small details made a big impact on our decision. The rearview camera that comes standard in Fords provides a trajectory for greater ease while backing up, and has a zoom function to assist with connecting the hitch to a trailer. The blind spot mirrors were another great detail. Although the SUVs do not come with heated seats on cloth options, my fiance and I havent really found a need for them (and this past week its been below zero degrees Fahrenheit). The Smart 4WD is also wonderful; it automatically engages and disengages based on road conditions, turning off while not needed to save on fuel economy. Weve had some very icy conditions as of late and the 4WD has been a heaven-send for dealing with the weather. Our sales representative, Bryan Beauregard, didnt pressure us into making any decision and searched high and low to find us the best deal. He found a left-over 2014 Escape with a tow hitch that really met all our interests and gave us financing options that Hyundai never came close to. I wasnt a Ford-guy before, but I have to admit that I have been very pleased with my experience with Bryan and with Ford. Definitely talk to Bryan if youre looking, and dont let preconceived notions shy you away from Ford.
"Purchase Of Previously Owned Vehicle"
Very pleased with the overall experience. Bryan Beauregard was very patient and did a great job with answering my questions and took the time to show us the features of the SUV that we were purchasing. I thought the price was fair and it is good to keep the business local.
"Best Of The Best"
excellent service very knowledgeable friendly and willing to come after us and bring us back . free popcorn and diet soda how great is that all other employees very good. very relaxed
"Purchased A 2014 Ford Escape"
I am VERY picky and demanding when it comes to buying a car. I was looking for a Ford Escape for my 71 year old mother and her 86 year old husband with dementia. She couldnt drag him around checking out cars and going through the car buying dance. I put in a search on Cars.com and Johnson Ford came up. She had purchased her previous car from them. Brian Beauquard was AMAZING. I contacted him at 10am and by 12:30pm he had a car in her driveway 30 minutes away to test drive. I knew exactly what she should get for trade and what her payment should be. He made that work. That was Monday. By Wednesday she drove off the lot with 0% financing from Ford. While at the dealership they offered her husband drinks and snacks. It is hard to do all the stuff when you are trying to be a care giver. Brian at Johnson made that so easy. I am never impressed with a car deal. Until now. Thank you for helping my mom and step dad. You went above and beyond. I hope this continues through the service years of this car. Thankfully yours, Andrea Wadsworth
