"Service"
10-19-2017
Service was prompt and didnt take long, checking out was quick and easy.
"Ford Of Northampton Service Dept."
I will not buy another Ford, the response of the company on questions regarding the car were not dealt with and I was not satisfied at all with the company. However the service dept. is excellent they respond quickly and make sure we are satisfied with the service I reccomend the service dept to everyone I know. I live within a mile of a Ford Dealership in Greenfield and gladly drive to Northampton for all my service needs.
"Ford Of Northampton"
Very good customer service. Sales associates are always friendly but not oppressive.
"Pleasant Experience"
01-19-2017
I had owned my car 2 weeks prior to a computer glitch in the transmission. They loaned me a beautiful car. I havent bought a car in 14 years so I was apprehensive about the procedure and we were very pleased on how they treated us and seemed to care about our concerns instead of pouncing and forcing us to buy anything that we really didnt want. We Love our little car. Thank You We recommend this dealer.
"Friendly Until You Need Something Done..."
Tried to buy my new Ford from them last year, they couldnt be bothered (not a lot of markup on that specific model). Came in a year later for some warranty work, a quick re-program of the heat. They made the problem worse (only blew full hot on defrost), so I had to drive it in -2F weather with no floor heat for two days. A day and a half of work after that turned into 3 days. After the service was done, they asked if I wanted them to inspect it, with the implication that after all this work, itd be fine. They failed it for 31% tint and "emissions not ready" because THEY disconnected the battery doing the work, and then charged me $35.
"Poor Salesmanship"
I was berated for having read their website and basically told I was lucky they would honor that price. However they wouldnt come down $200 to sell a car for cash. Clearly they dont care about how long cars sit on their lots or about the future business they lose by being unwilling to work with buyers.
"Service At Northampton Ford"
Great service,great atmosphere an, work very well done. Thank you so much for fixing the transmission.
"Unhappy Ford Owner"
Had them run diagnostic on my truck found 2 problems as they always do cost a ton to fix also the usual and said my truck was all set 150 miles later my check engine light reappears they will look at it tomorrow....I bet its not something they did I bet they find 2 new problems like they usually do and Im sure for a small fortune they will almost fix them 2 ...at least for a 150 miles
"Awesome Customer Service"
Awesome service. Everyone was very friendly and explained everything they found and did when servicing my truck.
"Excellent Service"
As always, the service team provide excellent service
"Customer"
Very Excellent Experience Everyone very friendly and professional. Would definitely let other people know to go here for a vehicle.
"Repair And Mounting"
Very timely! Pleasant comfortable wait. Good understanding of problems and tasks.
"Use Car Purchase"
Roger once again provided us with outstanding service.
"2015 Ford Focus Purchase"
all went well; a prior customer so was happy to go back
"Wonderful Sales And Service"
The sales staff and service department are always pleasant and curtious
"Survey"
Extend expiration dates on oil change coupons. Also, offer them more frequently.
"Service Is Great At Ford"
Love this place, just bought a Honda CRV 2013 from them and they still treat me as though I bought a Ford! Nice waiting room, friendly people, service happens right on time, fresh real coffee (not Keurig) -- its the best.
"Not So Great"
I have only been here twice and both times have left and had other issues with my car that did not exist BEFORE going here. I only had "The Works" this time, but after having tires rotated (part of this "deal"), I had the worst sound coming from tires!! The back tires were not put on flush and the front tires were tightened too much, none of tires were cleaned of salt and dirt when they were off! This is service??? Terrible service if you ask me, and I will not ever go back to Northampton Ford! I am very disappointed because I was hoping to find a place to trust, apparently I was wrong!
"Car Service"
Brought my car in for service. Had brakes check, inspection sticker and steering
"Great Service!"
Thank you for the great customer service! I would recommend this dealer1
"Do Not Bring Your Transmission Problems Here"
I had my 09 Flex serviced and repaired at FON for the past three years. After an accident I had sent my car ther eto be repaired, they outsoured the body work to another Sarat Family Business in Chiocpee. The repiars took over three months to complete and I had to go back three additonal times for them to get it right. That said I still stayed loyal to the dealership in part to assure the warranty would be honored. So when I noticed problems with the transmission I brought my car in for review four separate times in 6 months to have it checked. Even though the slippage and hard shifting were obvious to a laymen like myself the service department insisted "the transmission technician reviewed it and coudl not find anything". I finally brought the car in one more time and insisteid this technician ride in the car with me, within two minutes of driving the car he said the transmission needs to be replaced and will not lasst much longer. This is when George, the service manager, informed me that my warranty had run out the week before and the repar will likely costs $4,300. However to know for sure I need to commit $750 just for them to open teh transmission and diagnose it thoroughly, at which time it would be disassembled in theri shop and I woudl really have no recourse but to have it repaired there at full costs. The frustration is I had the car there three weeks earlier for the same problem, only difference is I didnt have the "tech" drive the car with me. FON made no effort to do right on the price or accept any accountabilty for their poor diagnosis. I have since ordered a tranny online and had a local shop put it is for less thna $2,000.
"Great Service"
Appointment are on time. The people in the service department are very courteous.
"Service Review"
My wife and I have had excellent service from Ford of Northampton for many years, and have recommended this dealership to our friends and relatives in the area.
"Service"
Great service as always. I drive up from Southern Connecticut because I am so satisfied with the ongoing service.
"Northampton Ford"
Great experience! Loved the interactions, support, and guidance. Wouldnt hesitate to recommend or purchase a car from them again.
"Check Engine Light Service"
The problem was identified and fixed in a timely manner.
"Helpful Service"
Very helpful. Reasonable price. I am pleased. The service and parts people were friendly and had clear answers to my questions.
"Service Visit"
I am pleased with my service visit and the quality of the work performed.
"Great Dealership"
As always, Ford of Northampton took care of my car professionally and on a timely basis
"Great Dealership"
This dealership is run by the best car people in the business
"Prompt"
Got my car inspected. Took just a few minutes. People were friendly and professional
"Best Dealership In New England"
Ford of Northampton is by far the best dealership Ive ever done business with, exceptional knowledge of product, very professional in handling the sale from the time you drive in until the time you drive out. Melissa, my sales person went over and above what anyone would expect. Lynda, the very knowledgeable and meticulous paperwork person had me out in a flash. The sales manager was exceptionally helpful in locating a car not in stock. I would urge anyone buying a car to consider Ford of Northampton.
"Remote Start Installation"
Great dealership, honest straight forward, nothing hidden, always upfront. Very easy to get an appointment. Everyone (from salesman Joe to George and Brian in service to Don in Parts) is friendly and will do whatever is needed to accommodate you. Five stars all the way around!
"Sales Experience"
I ave only driven my car for a couple of days, so all I can attest to are the sales people. I must say that it has been the best experience that I have ever had. No pressure. I was treated with kindness and respect. I was given time to think things through and ask questions. I was given help with the new technology (hadnt bought a car in 10 years)...and assured that I can return for more assistance if I need it. These are the kind of people I like to deal with and I would recommend them to anybody.
"Oil Change"
Service has been great . Though it did take me 1.5 hours to get an oil change , even with an appointment. Buying experiance was excellant. They truely went out of their way to find and get me the car I wanted. I would recomend them any time.
"Service Welcome"
Brian is always pleasant and knowledgeable. He is the reason I return to Hamp Ford for service..
"Top Tech Jon(athan) Is A True Ace In The Hole!"
I used Jon(athan) for a pre-purchase inspection of a local car. His precision, care, understanding, communication and detail were above and beyond that which Id expected and led me to a greatly enhanced understanding of the vehicle in question and enabled a comprehensive review of my onward strategy for the vehicle. Hes also a splendid human being and a great asset to Ford of Northampton.
"Excellent Dealer"
It took effort on the salesmans part, but we got exactly what we wanted. Other than the pain of writing the check, the process was stress free. Highly recommended Dealer!
"Great Service, Quick Response And Repair"
our ford escape needed a recall item installed, it only took a short while to be installed while I waited.
"Oil Change And Question About Battery"
Excellent! As always, Northampton Ford service department is the best. Customers are treated very well.
"Great Buying Experience"
As always, my purchase at Ford of Northampton was simple with no pressure or back and forth haggling.
"Great Service"
Our experience at Northampton Ford was excellent. Joe Plasse was very helpful in explaining everything about the Ford Edge. No was ever before explained anything. The financial person Lynda did the same. Thank you so kindly. The service personal were great too. Keep up the good work. Paul & Joan Zawalick
"New Ford Focus Purchase"
It was an absolute pleasure to deal with the folks at Northampton Ford. Julian and Linda were fantastic. Professional, helpful, patient and went over and above expectations. Great team of people that were very focused on customer satisfaction.
"New Car Purchase"
Such an easy process! I love my new Escape Titanium.
"A Painless And Actually Pleasant Experience"
We really appreciated Kevin McDonalds good sense and skill - he understood what kind of people we are and found us exactly what we wanted (well, actually a little better than what we wanted - we were looking for a used car and ended up with a new one) while staying within our budget. No hard sell, just honest and matter-of-fact.
"Service Staff Wonderful"
Third service visit in 2200 miles. Unable to find rattle under car but in looking found other issues. Repaired. All the folks I have dealt with are friendly and professional. I am however somewhat disappointed in vehicle.
"Great Service"
took care of all issues - even cleaned car & filled with gas #1 service in my book!!!
"Personal Attention To My Particular Repair Issues"
Other than being a tad pricey, the service was excellent. I do take exception to having to wait in front of someone who did not acknowledge my existence while shuffling papers and answering the phone. Rude. Others in the service department were very helpful and friendly.
"New Truck Purchase"
everyone is so friendly they worked so closely with us and held our trade in until we were ready to make the deal. Everyone at Ford of Northampton is to be commended thank you so much we love our new Ford
"New Car Lease"
As always, had a great experience at Ford of Northampton. Would not bother going anywhere else.
