"Car Buyer"

Rodney was very personable, making the purchasing process very easy.

"Passenger Window Regulaor Needed To Be Replaced."

overpriced. lack of communication between service advisor and myself. . no follow up call from one of the owners. will no longer do business with them.

"Outstanding Service!"

I had been looking for a new Mustang, either new or pre-owned. I had been to many local dealerships and was hesitant to go out to Windsor. Im so glad I did! Anthony-the manager- contacted me and said Easton Lawson, their Mustang specialist would be reaching out. We set up an appt and he was fantastic. Everything you want in a salesman. Friendly, courteous and above all, very knowledgeable about the cars. I did choose a convertible and the whole buying process was very smooth. Easton knew I was nervous and he made sure all my answers were answered. The service was above the norm. For instance- the car only had one key which he did not realize at the time of the sale. He made sure another key was ready- and these are those fancy "keys" now a days. Not like going to the hardware store. Another nice touch- I left in my new car with a full tank of gas. Overall- excellent dealership!

"Great Test Drive Of Ford F-150"

Went in to test drive an F150. Mark Newcomer was very courteous, informative and went out of his way to help. No pressure to buy, just went for a ride. Beautiful truck, very well built and quiet. Ill be heading back when Im ready to buy

"Fantastic Leasing Experience!"

The entire leasing process couldnt have been easier. We loved dealing with Mark Newcomer-so helpful, patient and knowledgeable. We got a great deal on a beautiful Ford Edge and were frankly treated like family! Five stars!

"Horrible And Frustrating Experience!!! Beware"

09-21-2016

This is by far the worst dealer Ive ever encountered. Im from California, my intentions were to purchase a used Shelby gt500 from Mitchell Selig ford. I spoke to Anthony the "sales manager" and submitted my credit application via email. One day passed, two days passed, three days, four days passed and no response of whether I was approved or not I was getting frustrated considering I sent personal documents to a dealer across the country. I kept calling and calling texting and texting and no response from Anthony, until he randomly assigned a sales agent to help me "Cameron" without me even knowing. Cameron was trying to help me but I kept asking why is my application taking so long? And just responded that the finance guy was busy and was a little behind. That I know any dealer you get approved in no more than 30 minutes. Then after over a week Anthony randomly texts me "hey great news you got approved! " doesnt say sorry for any delay or for all the frustration I had. I asked him if he can email me all the numbers to review the financing and said of course and said the finance guy would contact me but never got a call or the email. Point is that I was practically begging them for me to buy the car, I never ever write reviews but for this I really had to, I have never encountered a dealer that doesnt care about customer service. Im very disappointed.

"Best Service Ive Received At A Dealer Ever"

Went in to look at a Ford Fiesta st, other dealers that I went to did not treat me with respect and didnt take me seriously as a car buyer. The guys here were great and I ended up getting the exact color and package I wanted within a day! Cant recommend them enough.

"Simply The Best!"

Okay folks, here is the deal... We went purchased a new/used Explorer from the folks, here at Mitchell Selig. We are so thrilled with our new investment. More bells and whistles included in the price than ever expected. Dwight Harrison was our sales guy and did an excellent job. We kept him hopping and he showed us three different Explorers in 100 degree heat. Even introduced us to his mom... (Dwight knows what this was about) who was as awesome as he is. Thank you for your car sales service Dwight, and to you for Serving our great Country as a Marine, God Bless! We wanted a trailer hitch installed. The hitch was ordered and installed in a very timely manner. Then a loose tail light connector made another trip necessary.... Mitchell Selig is only a 15 minute drive from our home, but I must remind everyone of the old saying - you know, the one about the "Grass being Greener". During our search for a car, we visited a lot of dealers and web sites. And you know what happens nowadays once you give someone an email address, it is like you won a million dollars and the relatives start calling. Well one of those dealers was still contacting me after we picked up the car at Mitchell. I told them we had made the purchase elsewhere, but asked if they would service our Ford if necessary. This was a sales rep, mind you, "Of course our service center would love you as a customer". Okay, here is the greener grass I was talking about. This Ford dealer is about a half mile from our home. Wont give the name, but I live in Glastonbury...... (LOL) I called this FORD dealer in Glastonbury, or tried to. The menu doesnt seem to allow you to talk to a receptionist. It gives you a bunch of service techs names and extension. So it was hit or miss if you got through to anything other than a voice mail.. After three voicemail requests, I decided to drive the half mile to the Dealer in Glastonbury.... This beautiful totally renovated building had room for several reps, but only one was at his station and he was busy putting remotely controlled shades across the showroom windows. Finally I spoke with a rep, who referred me to someone to make an appointment. That person asked me the phone number on the vehicle purchase. That was my mistake.... I would have to wait until Friday. So after an hour and a half of time spent calling (trying to) the Glastonbury FORD dealer and waiting in line, I returned home. I arrived at Mitchell Selig Ford this morning at 7:05 a.m. and was back home in Glastonbury with my tail light fixed by 8:15 a.m. Kudos to Mitchell Selig Ford!!! They truly "Get It"! Folks, the grass surely isnt greener all the time.

"Great Truck Advice And Confidence In A Dealership"

We took a day off work to visit 4 dealerships in the local area. The first dealership was good but they did not have the truck we were looking for and didn’t seem to want to do any searches to find one. The second dealership was your typical “stereotype” salesmen. We walked out of this dealership after 30 minutes. Not feeling very enthusiastic from our first two visits, we pulled into the third dealership, Mitchell Selig Ford. We were greeted by a car sales person who asked appropriate questions and decided to refer us to the expert truck salesmen … Sean. After discussing our situation and needs we were delighted to hear Sean’s answers. After an hour of discussion, we were sitting down with Sean and Scott (sales manager) to discuss numbers. If you are looking for great truck advice and confidence in a dealership, Sean at Mitchell Selig Ford is the first and last place you will need to go.

"Excellent Sales Rep"

Craig in sales was instrumental in getting me the used car I wanted

"Excellent Service"

James and Jason were very helpful and worked hard to get me what I wanted. Highly recommend!

"Great Deal"

Great price, no pressure to buy. Went in for oil change came out with a new car. Dwight helped me get to a price I was comfortable with, and the rest was history. Really happy with the end product, and wifey is Really happy with her we car!!

"Putchaaed Used Car"

Loved our sales person, Easton!! It was thru his dedication that we purchased the car....

"Dwight Harrison"

excellent experience with Mr. Dwight Harrison by Harry Werner from N. Granby, CT | June 1, 2016 We wanted an F150 and a friend connected us with Mr. Dwight Harrison. He contacted us promptly, listened to our request and met with us a few days later with exactly what we were looking for in a truck. He is extremely knowledgeable and was very articulate and patient in answering our questions. Within 2 hours, I drove out in our truck. Dwight Harrison is a gentleman and a true professional and I recommend him to any new or used car buyer.

"Great Service"

Great experience, very quick process from start to finish

"Excellent Experience With Mr. Dwight Harrison"

We wanted an F150 and a friend connected us with Mr. Dwight Harrison. He contacted us promptly, listened to our request and met with us a few days later with exactly what we were looking for in a truck. He is extremely knowledgeable and was very articulate and patient in answering our questions. Within 2 hours, I drove out in our truck. Dwight Harrison is a gentleman and a true professional and I recommend him to any new or used car buyer.

"Excellent Customer Service By Dwight Harrison. A+"

Dwight Harrisons Customer service is remarkable. He is an asset to the Mitchell Selig Franchise. I feel as if Im with a dealership that truly has my best interest at heart. Thank You Dwight and keep up your excellent work.

"Nice Shopping Experience"

Nice shopping experience, they did it all from beginning to end, I went there to see the car I want, next time I came back it was to pick up my new car. thank you and I will see you for my next car.

"Rodney Franks At Mitchell Selig Ford"

We recently bought out our lease on our 2013 Ford Explorer and worked with Rodney Franks at Mitchell Selig. Rodney worked hard to help us get where we wanted to be so that payments would be comfortable. The staff felt sincere and eager to see us satisfied; however we were a bit disappointed when we finally picked up the vehicle that the Service Dept did not wash or vacuum the car. The general manager promised that we could make an appointment to have it detailed at a later date. We also spent quite a bit of money to purchase the lease and in the process the car needed new tires and some work (it has a LOT of miles on it, we were over our mileage with our lease). While the car was being looked at in the Service Department, which is protocol if you are purchasing your lease, we were frustrated to discover after the fact that the Service Department never bothered to change the oil (as it was due for an oil change), nor did they ask us if we wanted the oil changed, while they were looking over everything else, so we had to make another appointment to have the oil changed and need to make a third appointment to have the car detailed. It would have been nicer to have everything done all at the same time, but, sometimes it just doesnt work out that way. Again, Rodney could not have been more helpful and I would recommend him to anyone, just a bit disappointed with the overall purchasing process regarding the Service Department.

"Rodney Frank"

Rodney Frank provided greater customer service and follow up than I would ever have expected in these times of poor service. He remained patient, informative, considerate of what I was looking for and was always professional. Highly recommended.

"Shopping For New Suv"

my wife and I have been looking for a new suv, we have visited my dearlerships and test drove many models. we even took one home over night. my wife really fell in love with the ford escape. after many trips to several ford dealers I drove to selig ford and met Rodney one of the salespersons working that sat morning. I felt very comfortable with him and the entire process from the test drive to the many questions I had about the escape. Rodney was able to locate the right model and color that my wife wanted and had it delivered to us in afew days. no pressure a very enjoyable experience for both of us. would definitely recommend the dealership and Rodney to anyone looking for a new car or truck. thanks again

"My 2016 F150 Purchase"

I recently just purchased my 2016 F150 at Mitchell Selig Ford and it was the best experience ever! James Moylan took awesome care of me. He went above and beyond to find the truck I wanted. I made several request as to what I was looking for and he did all and more and found the truck of my dreams. Steve Smith the finance manager was also great! Was not pushy and explained everything with details. would highly recommend this locations for your next purchase!

"Excellent Customer Service!!!!!!!!!!!!!!"

Mitchell-Selig Ford is an outstanding Car Dealership,Many thanks to Rodney Franks (our salesman), Steve Smith ( Finance Manager) And Bill the sales manager. They took the time (and it was a lot of time) to find the right truck for me, They went way above beyond to get this F-150 pickup truck, for me. Many Thanks!!

"New Car Experience"

Went in on a Friday looking to buy a 2016 Ford Explorer Limited.Drove out on Saturday with the exact car we wanted.Mike,the salesman and Chris,the sales manager took excellent care of us.All the paperwork went along quickly and Mike took extra time to explain how to use all the features on our new vehicle. Best vehicle buying experience EVER!!!

"Excellent Staff And Service"

03-27-2016

Went in on a Friday to purchase a 2016 Ford Explorer Limited,picked up the exact car we wanted by Saturday afternoon.No pressure and got a great deal.Mike,the salesman and Chris,the sales manager were very nice,extremely professional and took great care of me.Handled all the paperwork in a timely manner and made the whole car buying experience easy and pleasant.

"Selig Ford Review"

02-29-2016

Michael Claffey went above and beyond to find me the car I wanted after another dealership failed. The process went very quickly and I had my new vehicle in a week. I highly recommend Selig Ford.

"Great Customer Service!"

I came to Mitchell Ford recently, and met the best customer service representative -Ms. Kay Robinson. She was very pleasant, courteous and handled my concerns very efficiently. She also gave me great information. Will be coming back to make my purchase for sure. Great service!

"Exceptional Buying Experience"

Just purchased a new Super Duty. Process was quick and hassel free. Sales and finance team excellent and made quick work of the whole process. Have been having vehicles serviced at this dealer location for over 20 years. Just like sales, always excellent service. The new facility makes dealing here even better.

"Great Service From Bobby!"

My wife and I were in the market for a small sedan for months. Everywhere we went we were made to feel uncomfortable and unsure if we were really getting a good deal. Then we went to Mitchell Ford. Bobby, the sales associate there was completely transparent with us and went above and beyond to make our vehicle search a pleasurable experience. He genuinely made our interests his, and worked for us to get an even better deal then we expected! The manager Bill, reinforced everything Bobby did for us and really gave us a great vehicle, at a great price! Bobby and Bill definitely know what theyre doing and i have to say its great to see a car dealership putting the customers interests first! If you are in the market for a Ford I definitely recommend going to Mitchel Selig Ford and asking for Bobby!

"What A Great Team! Dont Let The Expansion Get 2u!"

Dwight Harrison is a helpful, cheerful and knowledgeable gentleman. A "no pressure" salesman with a great team backing him up to resolve all questions or concerns. We went in for a check-up on our 2004 Taurus, which we also purchased from Selig before it was part of the Mitchell Family. While being assessed they shuttled my husband to A Drs appointment, and picked him up when he was done! He went to check on vehicles to possibly purchase or lease one. Dwight took him on a test drive and picked me up at home! After loving the previously owner 2013 Fusion, we tried a 2016 Fusion. The Team worked with us on what we wanted in a lease and met our requirements without a blink of the eye. We drove it home a short time later. All prepped and registered, with a full tank of gas! This was our BEST car purchase experience EVER! Bob and the service team were also as great as they always are.. Thank you Dwight, Steve, John and all the many who made this work! God bless you.

"2011 Ford F-150"

08-19-2015

awesome people to deal with. Would highly recommend buying at Mitchell Selig Ford.

"Jd From Windsor Locks"

This was my first experience in purchasing a new vehicle in a long time. Rodney Franks was very patient explaining all the new features of the vehicle and worked hard to find the car I wanted. I have been back once already with questions and he again answered all my questions and listened to my comments. I am very happy with my new Ford Edge!

"22 Week Vehicle Purchase Expereince"

Took 22 weeks to receive an ordered vehicle!!! No fault of Mitchell Selig Ford, but a Ford Detroit issue. My sales person, Rodney Franks, was "the man", always on top of the situation, keeping me informed, trying to expedite as best he could. Thx Rodney.

"Ford Ranger - Bring Back The Ranger To The Us!"

Well done all around! I was very pleased with the work.

"Met Expectations"

had routine oil change done......their inspection of tires, and other vehicle components, instilled trust in their integrity and honesty....no "up-selling".

"Great Experience"

Couldnt be happier with the dealership from the first step of buying right through to explaining all of the features

"Great Repair Job"

Great job. Done fast and quality is excellent. Had to wait for an appointment but its hardly your fault. But other than that - great!

"Excellent Sales Department "

My salesman Rodney was excellent he and the sales staff step up to the plate on my 2015 150 lease. I have purchased a lot of ford truck and a couple of focus in the past and a lot of dealerships this buy far was the best experience I have had in a log time. I will be back to purchase more vehicles from them. Thank You mitchell Selig ford and the sales staff especially Rodney Franks my new salesman

"Best Ever"

07-06-2015

The best car buying experience ever. Rodney Franks was smart, tactful, professional, and went way beyond the call of duty to find me the car I want and get it to me. Rodney Franks, Chris Peltier, and Mitchell Selig Ford have impressed me so much tha even though I live 3,000 miles away I think Ill buy my next car from them (hopefully not too soon) and pay to have it shipped again. These guys give car sales a good name.

"Outstanding Service , Courteous Staff."

As always , was treated very courteously . The repair was done on time and explained to me .

"Ford Windstar Repairs"

Tom B. was outstanding and provided exceptional customer service.

"Quick Service For A Walk In. Reasonable Price "

They were able to fit me in right away for a walk in, the service was quick and the price was lower than what I would pay somewhere else. I am very happy with my experience.

"Car Purchase"

06-24-2015

Kept searching other dealers to find the car I wanted, then brought it to their facility.

"Great We4vice"

Very good and clean and quick process. Car was bought quick and easy.

"Great Service Department"

I Would and have recommend this dealership. Verry east to do business with. No pressure salesmanship.

"Good Job"

Nothing unusual this time but 2 years ago I submerged my car in water trying to ford (what I thought was) a rivulet and they brought it back from the dead!

"Professionalism At Its Best!"

06-24-2015

Decided to explore the Range Rover line and found this dealership in the greater hartford area. I am a "to the point" negotiator and sales and business manager could not have done anymore to make sure deal went through! Professionalism and excellence at its best!! Also had bad luck flat after only 3 wks (tire hit nail) but they had a car delivered and exchanged back and forth to my home within 24 hrs and fixed and returned the same within 48!!! So far although its early, this is by far a dealership that has excelled at all levels and is exactly what I look for in building a long term relationship with. Staff should be commended and recommend to all !!!!!

"Friendly, Honest Service."

06-24-2015

The drivers window wouldnt go up. They took it with no appointment, called me later that day with the estimate and it was ready the next morning.

"Excellent Service"

The staff at Mitchell Volvo did an outstanding job from customer service to repairs all in a short notice. Would recommend Mitchell anytime!!! Thanks everyone!

"Car Service"

06-24-2015

the service was well done and in the time I was told. Waiting room was clean and comfortable.