"Mr. Simone G"
Loved the service, made me feel at home, stress free , no high pressure here, just good old fashion friendliness!
"Maxima"
New to the dealership love my car! Todd was my salesman he was great! Will definitely recommend to a friend.
"2017 Rogue"
I want to thank Todd for being my salesman---he did a great job at getting me the suv I wanted and to stay in my budget. I will come back to see him again for my next new car. The new dealership looks great--love the drive in for service.
"Love My New Rogue"
Coming to this dealership was one of the smarter decisions in my life. Todd showed me a certified pre owned car which was in my budget and I absolutely loved it. Do yourself a favor and if you’re looking for a new/used car, come here first. You’ll drive away satisified.
"Nissan Frontier"
Beautiful clean facility, sales rep i.e. Todd Geffert was outstanding, and he was the primary reason for my re-visit to Alfano. The truck was ready for pickup within one hour of my visit and the financing of the vehicle was processed very professionally and expedited without any "potholes". Additionally, Todd introduced with to the service manager as I wanted to purchased a tri-fold cap for the cargo bay. I would highly recommend Alfano Nissan for your next vehicular purchase.
"Great Experience"
Just wanted to thank Todd for my new truck . It was a great experience. He was very professional and knowledgeable. I will work with Todd specifically when the time comes for my next purchase. The new dealership looks great.
"Apparently An Email Response Is Too Much To Ask"
I saw this company via this site. I emailed them twice. The first email contained two inquiries about the car I was interested in. First I wanted to know if the car was still available. I was willing to pay cash for the car and asked if there was a "cash price" different from the listed price. Needless to say, they did not return my emails. They ask for an email address on their website "contact us" page, in addition to a phone number. It also asks which way you prefer to be contacted. I put in my work number, and my email, and noted I wanted to be contacted via email. Nothing. If the car is gone, fine. The least they could do is email me that its no longer for sale. I sent out a total of five emails to local (within a 2 hour drive from my home) dealers offering the same make/model car with different mileages. Of those, 4 got back to me, via email, by the next morning following my initial inquiry, answering my questions and offering to set up appointments for test drives. Not Alfano. Very disappointed in Alfano, but glad there are many other options/companies available who would like my business.
"2017 Nissan Gt-r"
I am currently in the process working a deal with Alfano Nissan for a 2017 Nissan GT-R. Typically Customers tend to only leave reviews when it deals with trying to discredit a facility. I wanted to take some time to instead give credit and make sure the the public acknowledges what Alfano Nissan has to offer. Ive also taken the time to contact Nissan North America and extended my review to their consumer affairs Department. Please Keep in mind not only that I use to work in this industry I am also close friends with other Owners from different Nissan Dealerships. I will probably make a few individuals upset with this review, but knowing my personality and demeanor everyone will understand. Im an individual that tells it how it is regardless if it upsets some people along the way. Even though I purchased my current GT-R from a different dealer. I have to say Hands down that Alfano Nissan has so far been my best experience while purchasing a vehicle. This dealership for starters is family driven and very personable. They dont play the games as to "let me see what my manager can do" crap. They dont put you on hold so they can discuss things without you hearing. This dealership legit is the real deal. Alfano Nissan clearly wants to make deals while not taking advantage of their customers. Ive had a chance thus far to work with Kit, John & Dave Alfano. They have been very patient and worked with me while I have been trying to crunch numbers to make this deal work for the both of us. They have worked with me on the phone, E-Mail and even through text message. Zero pressure at all times and very understanding. Anyone in CT who is looking to purchase a Nissan I am highly highly recommending that you take a ride to Alfano Nissan. Actually Shop around and then go see Alfano LAST. I promise that you you will wish you made them your 1st Stop instead!
"Looking To Buy"
The online correspondence was minimum but when I went in the service was lovely. However havent heard anything since
"Phenomenal Price And Customer Service"
I had been in contact with Alfano Nissan for a month working out a price and a time to come down from Maine to test drive and purchase my 2013 Pathfinder Platinum. Drew Miller their internet salesman was very understanding through the process allowing me to put a deposit down on the vehicle because I was having a hard time making it down there because of work and it being a 4 hour drive from my location, i certainly didnt want to lose the vehicle. No one in New England could touch the price they were asking, well worth the four hour drive. Everyone else on their staff that I might upon arrival was also great, friendly and relaxed atmosphere. Time to open up a dealership in Maine guys! Thanks again for the great experience!
"High Employee Turnover Rate"
I have purchased two vehicles from this location and it is very bothersome to me that there is such a high employee turnover rate, it seems that every time I get an oil change the person I was dealing with before is no longer an employee there. Employees make promises to you and can never follow through because they are never employed there long enough. The sales process is very similar to other locations, their main goal is to get you to buy a car and like many others are not working in your best interest but in the best interest of themselves.
"Poor Service Advisor And Service Managers Concern"
Service adviser and Assistant Service Manager were both rude and not helpful at all. I brought my vehicle in for service and I was told that a complimentary car wash came with the service, I said Wow, thats very nice. I asked if it was possible to have the inside of the windshield washed and they both told me NO and that they didnt have the man power to do so. I said even if I paid to have it done. They again said NO. I was taken back by this small thing and will never take my vehicle back to ALFANO NISSAN ever again nor buy a vehicle from them nor Recommend ALFANOS as a dealer.
"Bought A Toy For My Wife"
Purchased an inexpensive car as a toy for my wife. All employees were very friendly and helpful throughout the whole process which took less than 2 hours including our test drive. Will definitely be a repeat customer here
"Great Service"
The sale representative was very polite he explain and shows us the different features of the Rogue. He also explain the different options we can take if we are interest in getting the car.
"Awesome Experience"
05-08-2015
I have brought my last three cars from Alfano. The salesman are great and professional. This last time I had Sal and what a nice person he is. Not pushy at all. He made the car buying experience great, especially since I really was there to buy a car. I will never go any where else to buy a car, when you have the best why change. Thanks again Sal...
"Sal Was Very Friendly And The Show Room And Lot We"
05-08-2015
Sal was very easy to talk to and although I wasnt there to purchase a car I walked out with a new Nissan Versa.... I love it and there was no pressure at all from Sal to buy a car.
"Great Service"
04-30-2015
Service Department was very friendly and fast. I was in for a recall and was there for less than 1/2 hour.
"Going That Extra Mile"
04-07-2015
Looking for something specific is always hard to find - unless you ask Alfano Nissan to find it for you. This buying process was the best experience I have had buying a car - and this is #11. I found Alfano to be courteous, knowledgeable and always got back to me when they said they would. They went out of their way to find the car I was looking for then worked with me to establish a price I was comfortable with. All I can say is if you are looking for a car - new or used - dont buy anything until you give Alfano Nissan a call. It will not be a waste of your time no matter the distance you travel and the experience will not frustrate you.
"Excellent Service"
03-31-2015
Personalized service. My vehicle is well cared for! Car wash was very thorough and well done. Best Nissan dealership Ive been to.
"Awesome Service People"
03-31-2015
Called for an oil change while i was in torrington and she was able to get me in within 15 minutes..and they even washed my car!
"Super Easy"
03-09-2015
Every step was easy. Right from the beginning jasmin got right back to me with my initial questions. Dan was easy to talk with very friendly and helped me make a decision I am very happy with. John was polite and nice to work with.
"Excellent Service Great Place"
03-02-2015
I love the way my sales rep dealt with me he was very professional and made me feel like I was number one. Its only because of him why I purchase my vehicle and I am satisfied
"Great Service. Hot Drinks, Clean"
03-02-2015
Very happy with the service. Everyone goes out of their way to make you feel welcome and helpful with you needs. This says it all
"Honesty And Integrity Plus"
02-23-2015
What began as a thousand dollar fix, a security issue not covered by our warrenty, turned out to be interference from a remote starter wiring we werent even aware of, Honesty and integrity are the words that first come to mind with Alfanos Nissan, thank you again. Oh, great techs ..Thank you Mario,thinking of a newer car in spring,Alfanos is where we will be shopping.
"Best Salesman Ever"
02-23-2015
Gil the salesman. He never pushed me to make the decision he thought was best. He took the time to talk to me and figure out what I needed. He also got me more for my money than I was expecting.
"Excellent Service, Friendly And Stress Free"
02-19-2015
Dan the sales guy made my experience extremely stress free. He knew every detail of the car i was interested in. He answered every question i had, no hesitation. A++
"Great Service, Staff, Knowledgeable, Friendly"
02-16-2015
Everything was explained to me before the work was done and I appreciated the free car wash. The staff are very friendly, everyone took the time to say hello and ask how I was
"Great Service And Friendly Atmosphere "
02-16-2015
Gil is the best sales person I have ever worked with. Any issues I had he was right on top of it ready to handle and solve them!
"Great Service"
02-16-2015
Prompt, professional when it comes to us as customers they have this warm welcome that makes you feel at home.
"Stress Free Buying"
01-26-2015
I walked in knowing I needed a vehicle, but had no idea what model ( Economy, 4x4, etc ) and was only vaguely familiar with the Nissan brand because my sister recently purchased an Altima. My salesman was sweet, kind, and very patient as he went out in sub-zero temperature to warm up vehicles for me to test drive. He picked me up from work at 10:15 am with a beautiful Maxima, I drove it to the dealership, filled out the initial paperwork, he dropped me back at work, came back at 4:00 and after signing more paperwork at the financing office, the car was officially mine. The whole process was stress free
"Good Sales Man"
01-26-2015
Gilbert is a good guy and a fine sales man. He has earned this dealership a good customer for hers to come.
"Awesome Service!"
01-26-2015
I booked an oil change appointment with only one day advanced noticed. I asked that I be squeezed into the morning schedule. I was told it may take up to 45 minutes to get me in. I waited just under 30 minutes. Not only where you accommodating, but above and beyond the standards you had set. I really appreciate it!
"A Good Deal"
It was quick, inexpensive, and the staff was courteous. The waiting room was clean and warm. A good deal, a good experience.
"Not Recommended."
I looked on cars.com found a car I wanted to buy, but it turned out to not be exactly what I wanted. They said that could locate a car for me but it would cost me four hundred dollars. I have sent a message to someone else there notifying them of this. Overall, I just would not recommend this dealership.... they seem to charge you for everything.
"Thourough And Efficient"
Gavin and Jen were very helpful, knowledgeable and respected our time. They arranged a loaner car so we could complete our shopping and kept us apprised of their progress. The car wash was a nice bonus.
"Great Service. Good Place To Buy A Vehicle Also."
11-22-2014
Found time to fit me in, even though near closing.
"Great Service"
11-22-2014
Prompt service, friendly and knowledgeable employees.
"Alfano Nissan Experience"
My experience with the sales woman, Jasmie Mullins, was beyond my expectations. She was amazing, friendly, personable, relateable and professional. She made the experience comfortable and pain free. She was there every step of the way and her finance manager or sales manager, Ashley, was amazing in getting me out of my other loan and into an amazing 2014 Nissan Rogue. I was treated like an old friend at Alfano and I would recommend everyone I know to go to Jasmine and the team at Alfanos.
"Great Customer Service"
Great customer service. Was given a heads up before the work was done so I knew approximately how much money & time it would take. Was happily surprised when a loose wire was found and it was a lot cheaper and it took a lot less time.
"Old Friends"
We bought a car in April, 2014 and the buying experience was fantastic. I also had the oil changed recently along with a free car wash. I must say that it was like being with friends that I havent seen in a while. Very comfortable atmosphere. I never thought I would want to "hang out" at a car dealership but Alfanos has such great energy! From the buying experience to the "regular maintenace"; its all wonderful. If you are in the retail/service industry such as myself you will appreciate the sincere attitudes of the folks at Alfanos! I wish to extend a BIG THANK YOU to all the people that I came into contact with at your dealership. It is worth going there even if youre (with ALL do respect) just a "tire kicker". Thanks for great experience!
"Purchase Of Our 2014 Nissan Rogue"
11-04-2014
Our buying experience with Jasmine Mullins back in February was excellent. We were in the middle of a snowy day and she made the day a plus. The trade in value they gave us was tops and the monthly lease payment was workable. The car has been all we wanted.
"Really Really Bad Service!"
07-31-2014
I purchased a 2013 Rogue and was told that I should contact them for a free oil change when the first one rolls around. So I did....I was told that they do not give free synthetic oil changes even though they knew that was what my car took. I then wrote on their facebook page that they should not tell their customers of a service if they are not going to offer the deal to everyone. I just looked again, and within the hour they DELETED my comment and no one has been in contact with me. WOW, what great customer service! Kasie W, Farmington CT.
"Accommodated My Work Schedule"
07-31-2014
I arrived earlier than my appointment due to a work obligation and the service department was able to get me in. Really appreciated.
"Scheduled Maintenance"
07-31-2014
Appointment was on schedule. Representative was very courteous and explained what was performed. An addition recall was noticed and required inspection was performed.
"Overall Pleased"
07-31-2014
Have had good experience with dealership, until oil change. Was told by young lady that I have a loose swaybar on rear of car, on paperwork it says front of car. Took to two different mechanics they said nothing was wrong. Also, said I need wipers they are 1 week old! Certainly dont need wipers... As always very friendly. Gene in auto-body is the best! Truly cares about his work and the safety of his customers.
"Terrible Place, Terrible Service!"
07-31-2014
Weve been purchasing cars from other dealers for years and never have we experienced the poor service, or lack thereof I should say then what we experienced here. All I can say is "GO SOMEPLACE ELSE".
"A Trustworthy Dealership That Cares"
07-31-2014
I love the fact that I can trust Alfano Nissan. I moved to Naugatuck, but I still bring my car to Torrington for service. I refuse to bring my car anywhere else now that I have found a dealership that I can trust. The staff is friendly and I feel comfortable there. Way to go Alfano!
"Atmostphere Is Very Cheerful"
07-31-2014
Friendly, honest...I did send a friend there but they bought a SUV nest door. They did go to look at a Nissan but were happy with their purchase of the their SUV and now are looking to get another vehicle from you people.
"No Hassle Comfort Professional"
07-31-2014
Went to alfano in torrington. Walked in expecting one thing left with something better. Marshall the sales rep was on point. Told him I understood the difference between lease and finance. Explained exactly what I wanted what I wanted to pay. Marshall was courtious and listened. Walked out with 2013 sentra brand new at affordable payment. Always assume rumors are false inested of true. Thanks alfanos
"Awesome Service"
07-31-2014
I had some trouble with another local dealer so I decided to give the alfanos a shot. I went to their Hyundai location and I decided that I would stick with a Nissan. So I went over and spoke to a sales person there and I thought I would give them a shot. So I went on a Saturday morning to take a look at the Altima and a sentra and they showed me the key differences between the two cars and I realized that the Altima fit all of my needs the best!!! So I decided to move further and get the vehicle, I spoke with the manager mike and he was a very nice guy and helped get me the best price possible. So we agreed on numbers and I met with ken, he helped me get my credit back on track and I will be able to enjoy my new vehicle with out worrying about any issues with my new vehicle. Ken was an absolute pleasure to work with and I will be staying with the Alfano family for all of my vehicle needs!
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