"Buick Gmc Of Watertown"
08-30-2017
Service work done in a timely manner. Friendly group of people.
"Buick Gmc Of Watertown Service"
They are a great dealership. I sent my father there after I bought my truck and he had the same experience. First dealership I have ever been to where I did not feel taken. I would recommend them to everyone.
"Oil Change"
06-06-2017
Good oil change and fast service lounge is comfortable and the tv is a joy to see while waiting there. Quite place.
"Great Place, Great Service"
05-23-2017
I am very pleased with my truck purchase. The personnel and service are great.
"Christine"
Excellent experience. Friendly and efficient! Car was cleaned and prepped.
"Good Service"
Received oil change on my truck. Fast and good prices.
"Loving My New Car!"
I love my new Acadia!!! Kyle and made me feel welcomed from the moment I walked in to the dealership. He made sure that the Acadia was the best fit for my and my boys. They love it! And so do I! Thank you so much Kyle and the rest of Buick GMC of Watertown!
"Great Bunch Of Guys"
Stopped in and talked to Stephen about a truck they had in stock. Decided that I wasnt going to get it after all, but everyone was super nice.
"Great Experience"
Service department was easy to do deal with and repairs came out correctly.
"Cant Get A Call Back ..."
03-25-2017
Cant get a manager to call me back ... wont deal with them again
"What A Class Act Wonderful Dealership"
I honestly cant say enough about how wonderful our experience was and will actually be mailing a letter to the owner to commend the whole team at the Watertown buick gmc. On this survey, I will again just reiterate how wonderful my finance and I were treated. Our salesman Matt Burks was honestly a pleasure to work with and made the salesman from the other dealerships seem less than adequate in terms of his knowledge of his product, his excellent attitude and demeanor, and his ability to gauge our needs and meet them to get us in the truck we wanted. Also Kyle the manager was always enthusiastic, friendly and welcoming and a seems to bring a great energy to the watertown branch. He was so helpful and we could never thank him enough either. Honestly one of the best experience making a major purchase I have had. Everyone in the dealership went above and beyond. The rest of the staff was also great, specificly we met Ed in financing and a women named Rena. Both were very kind and friendly.
"Great Service, Friendly Knowledgeable People"
We, my wife and I, were treated with respect and very professionally. Jerry Smith is as fine a gentleman as we have encountered in any line of work. Glad to have him as our salesman. Thank you
"Very Friendly Not Forceful On Customerservice "
I liked that the salesman werent pushy sometimes that turns people off right away l am one of those people thats why I made my purchase there
"Oil Change/tire Rotation"
Oil change and tire rotation was very quick and thorough. No complaints, excellent service at a fair price. Appreciated the car wash token after a hard winter...
"All Car Buying Should Be This Great!!!!"
BOUGHT A 2012 SIERRA 1500 ON MARCH 11 DONT LET THE CONSTRUCTION FOOL YOU,,EVERYONE INVOLVED WAS FREINDLY,KNOWLEDGABLE,PROFESSIONAL AND GENUINE...EVERYTHING FROM START TO FINISH WAS DONE IN A NON THREADINING,NO GAMES,SMOOTH TRANSACTION...FROM PETER WHO SOLD ME THE CAR.TO KYLE THE SALES MANAGER TO ED IN FINANCE AND OTHERS,,THEY ALL MADE IT BY FAR THE BEST CAR BUYING EXPERIENCE IVE EVER BEEN INVOLVED WITH..AND HAVING 6 CHILDREN AND WIFE WITH CARS I HAVE ALOT OF CAR EXPERIENCE,,,I PLAN ON GIVING MY HIGHEST RECOMENDATION TO FAMILY AND FRIENDS...SO IF ANYONE OUT THERE IS LOOKING TO BUY..CHECK THEM OUT...ALL CAR BUYING SHOULD BE THIS GREAT... 5 STAR ALL THE WAY
"Friendly Staff, Nice Facility"
Came in for the first oil change/checkup. They found a nail in the tire and plugged it on the spot. I was able to connect to the WiFi in the waiting area so I could work while I waited.
"Great Service!"
I have been very pleased with the sale and service of my Terrain. Recently, the staff did a wonderful job replacing my radiator, and provided me with a rental car for the period of time needed to fix my car. Great job!
"Great Friendly Staff And Sales Force"
Very good experience not pushy nor did I feel pressured into a sale. Gerry took the time to explain everything and got me the truck that fit my needs.
"Great Service, Great Facilty, Friendly People"
02-27-2015
Service well handled. Salesman was attentive to my needs. Receptionist was friendly got back to me right away. I highly recommend this dealership!
"Bgi Repair"
02-20-2015
A very big repair was done in a timely manner and under warranty with no charge to me. Im impressed!!
"Great Service"
02-17-2015
Representative was very friendly, I was given receipt/diagnostic report and it was explained to me. Service was prompt and there was a nice waiting area
"2014 Buick Verona"
02-02-2015
It was a pleasure working with both Peter Micalizzi and Kyle Zehring on January 16, 2015. I purchased a brand new white 2014 Buick Verona and I traded in my pewter-brown 2002 Ford Mustang Convertible. Peter gave me the undivided attention that day as we test drove the car and went around town. He was unhurried in his demeanor, calm in his cadence, answered all my questions that he can to my satisfaction, and referred those that he couldnt, and explained things in detail that made sense to me. He was courteous and respectful in greeting and tone. He was polite on the phone and respected timelines and observed schedules. He made sure that all available resources were offered and extended to me. One of the greatest deeds he ever did for me was when told me all about the OnStar app in iPhone. It allows me to start my car even while I am still seeing and treating patients in my office. Mr. Kyle Zehring is the epitome of a true businessman. He is matter of factly in dealing with me but remained friendly, maintained professional courtesy, respected points of views, and had an award winning smile all the time. He made sure that I get a very good deal that worked well within my budget. I truly was a very happy customer as soon as I drove my brand new Verano the very next day. Thank you both for being so patient with me. I will make sure to tell my brothers who are also shopping for a car to consider going to Buick GMC of Watertown!
"Two Service Dates."
01-29-2015
I had made an appointment for 9:30 A.M. about a week before, but when I received an automated message that my time was 10 A.M. a week, I called the service department and explained that the time apparently was changed without my approval from the time I originally booked. The person I spoke checked and was able to "adjust" the time back to the original "9:30 A.M.". I then reviewed with the service agent what I was bring my Terrain in for; an oil change, tire rotation (if needed) and front and back windshield wipers. I brought the car in for the appointment and it was brought to me around 11:00 A.M., but I noticed on the invoice that the back windshield wiper blade wasnt replaced. I pointed that out to the service guy and he called and had the wiper installed. I thought everything was handled well and efficiently over all. Id also like to review a service appointment on previous date. I had made an appointment on or about October 24 for my wifes Saturn wagon. I told the service rep at that time that she needed front and back winter blades and 4 good all-season tires. We scheduled an appointment for 9:30 A.M. on October 30. When I arrived on the 30th, I met with the service manager and chose the tires for the car. Within 20 minutes or so, he came back and apologized that the tires he thought were in stock werent and they were going to pick the tires up, saying they should have the tires shortly. That was around 10:00 A.M. Not long after that, I was approached by another service rep asking if I needed a car to use. I accepted, and brought a loaner down the road for an early lunch and was back in about 45 minutes. Around 1:30 or so I checked on that status of the car and was told that the tires had come in and 2 tires were on the car. By 2:30, an employee in the trailer, asked why I was still waiting; she surely saw that I was upset with waiting for 5 hours. I explained what had happened and what I was told. She kindly pursued the matter for me and within 45 minutes, I finally had my car. When I picked up the car, the service manager thanked me for my patience. As much as I appreciated the kind words, I was surprised that there was no apology for the delay. You may wonder why it took so long to say anything. The reason is for every service Ive had with Buick GMC of Watertown, there was always a "how did we do?" emailed to me . . . every time except the call for October 30th. Overall, my experience with Buick GMC of Watertown has been excellent. The reps are polite and the service outstanding. I also realize that some things are beyond ones control, but I also feel that waiting over 5 and one-half hours for service is excessive and hope not experience that again. Thank you and the service department for all you do. Joe McWilliams
"Survey"
01-29-2015
The service was fast and efficient. My only problem was when I got to the appointment they said I didnt have an appointment for me. This was strange since a received a reminder notice. He told me they did not have a loaner to take. I expressed my frustration and he made it work. I got the loaner and 2 hours later my car was done.
"Great Service"
01-22-2015
It was the 1st oil change since I bought the vehicle in September. Everyone was very nice and accomadating and I was directed to wait in the NEW waiting area...very nice!
"A Group Of Really Excellent People"
01-15-2015
I dont feel like I am dealing with a company but rather with a group of really excellent people all working in tandem The whole team over there is really, really excellent and very easy to deal with.
"Positive Purchase Experience"
01-08-2015
My purchase experience was excellent. I did not feel direct pressure to purchase but they did everything to answer my questions directly and honestly. I did not feel during my entire time there that I was giving answer that were not true. Negotiations took place in a positive manner that resulted in a vehicle purchase.
"Buick Gmc Of Watertown"
12-17-2014
My sales experience was very pleasant at Buick GMC of Watertown. My sales representative, Billy Heckel, was very friendly and went above and beyond to make my buying experience pleasurable. He was very patient and helpful, and thoroughly explained all the vehicle options and details. He has even followed up with me several times to ensure I didnt have any additional questions or concerns. Kyle and Ed from the finance department were also very helpful and informative throughout the lending process. Also, the sales manager, Joe, who initially answered my call the day of the sale, ensured the vehicle I was interested in was still available and that it would be ready for me to see upon my arrival. Buying a new vehicle is usually stressful. Thanks to the great employees at Buick GMC of Watertown, it was stress free and a wonderful experience from start to finish. I love my new Sierra 1500.
"Let This Be Your Only Stop!"
12-05-2014
This dealership was amazing. They helped me out when no other dealership would. They made the whole experience quick, easy and I never felt like I was being pressured. My only regret is not having gone to them first! Ill never buy a car anywhere else and will always recommend people to GMC of Watertown. Both Joes and Kyle were great! They talked to me like an actual human being and not giving me the broken record sales pitch. No I dont work there and no, I wasnt asked to say these things. Do yourself a favor if youre buying a new car, make this dealership your first and only stop, you wont regret it! Ask for Joe Mahoney! If they cant find you a great car, without pressure, at a realistic price, then theres something wrong with you.
"Great Service In Watertown"
12-04-2014
We really appreciate your dealership working around our busy schedules. We started by providing information and receiving pricing via email from Colleen. That helped us make time to come in for a visit from Shelton to do a test drive and have our trade-in evaluated. Working with Peter and Kyle to finalize the deals was a very pleasant experience. Ill definitely come back to the dealership again when shopping for a new vehicle and will happily recommend the dealership to others.
"Great Staff, Easy Experience!"
11-06-2014
Everyone was very friendly, even sales staff that were not working with me. The sale and trade in were very easy, very little effort on my part.
"Very Happy With This Experience!!"
11-12-2014
Very good experience. Everyone took time to explain everything. All my needs were met. They even accomodated my special needs son while I was talking with the sales person Emma.
"Great Service. Facilities Undergoing Renovations. "
11-05-2014
Sales staff, peter and Kyle, were accommodating; knowledgeable about the product; met my budget concerns; everyone in office was professional. Service department thorough and professional.
"Best Dealership "
10-29-2014
I have been a customer for many years and have found the way I am treated by both sales and service departments to be consistant and vastly superior to any other automotive experience that I have encountered.
"Great Service"
10-22-2014
I just had an oil change and it was done in less than hour. There is a very comfortable waiting room there.
"Oil Change"
10-15-2014
came in for a oil change, was able to have it done quickly and affordably. we also got to sit and chat with our favorite sales person Emma.
"Excellent Sertice!"
10-13-2014
The service representative that was helped me was extremely courteous, and I didnt have to wait too long for the work to be completed.
"Great Customer Service. "
10-03-2014
Sales and service team is always courteous and move as quickly as they can to expedite the service. I purchased my car over a year ago and yet when I come to Buick GMC Watertown, I am greeted by NAME and engaged in conversation, like I matter! What a concept!!!! In todays world, with the lack of customer service across all areas of retail, this is a most refreshing experience. The owner himself is most friendly and even offered me pizza to lunch along with the team!!! Such small gestures but, extremely meaningful in this day and age. Great customer experience. Facility is being remodeled however, the temporary facility was clean and welcoming.
"Top Notich Service"
09-24-2014
Jeff and his team are super and I have absolute confidence that they always do their best to fix my car right the first time.
"Great Service"
09-30-2014
Great experience, friendly staff, and great customer service. This is my 2nd car that I bought from this dealership and I intend to keep going to them in the future as well.
"Great Dealership, Great Vehicle"
09-18-2014
I wish to thank the Sales Team at Ingersoll Buick/GMC in Watertown, especially Matt Burks, for his expert assistance with my recent purchase of a 2014 Buick Regal, Premium II AWD. This car has great performance with beautiful styling and provides a smooth and quiet ride. In comparison with top-priced luxury cars, the Buick Regal received high scores and reviews in the September 2014 issue of "Consumer Reports". This is the fourth car that my family has bought from this dealership. If you are in the market for a new car and want a dealership you can trust, go to Ingersoll Buick/GMC on Straits Turnpike in Watertown. If you do not see the vehicle that you want on the lot, just ask and they will get it for you. I recommend that you ask for Matt Burks.
"Another Great Experience"
09-11-2014
Ive been going to this dealership since it was Saturn of Watertown. The people (most of them) are still there and I have a great relationship with the staff. This is my 6th car from the dealership. My wifes first. We always have a great experience and look forward to a continued relationship and excited in the future vehicles they will offer.
"Excellent Service, Friendly And Patient!"
09-11-2014
it was a pleasure to pick out a car, test drive and sign the papers!! All at the dealership were friendly and eager to help.
"Gps Randomly Lose Signal."
09-11-2014
At this time the GPS is functioning correctly. Ask me in 3 months. The GPS would sometimes not work and only time will tell if it is permanently fixed.
"Clean Facilities"
09-05-2014
Very helpful, but had to wait 4 hours until I could see Ed. I also wish I could see the cost of the vehicle up front instead of waiting until I got to Ed. Kyle reassured me the cost was within my price range, but I would have liked to have known the numbers up front. Besides that, all are very helpful and willing.
"Great Service Team: Finds Way To Set Bar Higher!"
09-05-2014
Always friendly and courteous. What currently amazes me is that this dealership has been ongoing a long drawn out remodel, and the service team is working in an environment that one would call a hole in the wall. They remain focused on a positive customer experience and a good attitude when I come in and ask, when is the remodel going to be done? I can only imagine what this teams performance could rise to ( already excellent ) when they are provided the added tool in their tool box of a modern and clean environment to operate in. Give them the tool and watch this already excellent team exceed the currently set bar.
"Buick Gmc Of Watertown"
09-05-2014
Everyone from the salesman to the financial department was personable, polite and courteous. I went in to test drive the car to see if it met my expectations and it did and I was driving a brand new 2014 Enclave off the lot the next week. I would highly recommend Buick GMC of Watertown!
"Helpfull Guys"
08-29-2014
the service guys are all great, jeff alex and mike were very helpful and went out of there way to help me
"Great To Deal With!"
08-22-2014
Everyone was extremely nice & very professional. They are very willing to work with you so you are comfortable with the payments. I would definitely buy another car from them again.
"Prompt Professional Oil Change"
08-22-2014
Had an oil change scheduled for 1:30 pm--was back on the road by 2:15 pm. Was very please with their promptness and professionalism.
